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"We will be contacting the hotel directly. Starting with the positives, the location is excellent - step out the door and you are directly in the city centre. I simply cannot comment on the staff - we only met them at check-in. They were not particularly friendly, very much “do it yourself” type of attitude. They weren’t rude by any stretch, but there wasn’t a sense of willingness to help. The building is very old and outdated, which could add to the charm but when you have bobbling carpets, sloping floors and peeling/ stained photographs, you see that no effort has been made to tap into this. Now we come to the cleanliness of the property. Worst I’ve ever seen. I’m only glad that we didn’t bring our children here as my daughter has a dust allergy. From the fire place in the foyer to the desk in the room, to the ridges in the bathroom - there was thick dust! It was disgusting. Some of the towels had stains which is unnecessary! On the first night, someone had clearly been eating a Sandwick in the foyer and had left crumbs on the desk. Those remained there until we checked out at 11pm on two days later. There was a general lack of attention to detail of the most basic forms across the board. When we checked out, there was no member of staff to be seen. The bed was comfy enough and the bedding clean, but that’s where it ended. I can safely say that we will not be staying in this property again but hope management take the feedback on board for future guests."

"A fantastic hotel in a great location for visiting Inverness, riverside and scenic, lovely breakfast and friendly staff, super clean and a great feel."

"What a lovely find. Food was lovely, cannot fault the staff they were so attentive. Room had a balcony and loch view so peaceful. Easy access to the Jacobite sailing, a couple of miles from the Loch Ness Experience and a lovely little village a short walk away."

"Well appointed quiet rooms. Bar/Lounge areas very comfortable. Great location for all city centre and riverside activities"

"Clean room, pleasant check in. Not sound proof as you would expect in modern establishments. Great breakfast and overall staff though. I do recommend this place"

"Incredibly attentive staff, lovely breakfast. Lounges and area were very relaxing. Room was clean and comfortable. Manager recommended a restaurant for dinner which was fantastic."

"The room was very comfortable and clean with all the amenities you needed for your stay. We had a twin bed room and the beds were comfortable with extra blankets and pillows in the room. The bathroom was nice with a towel warmer and soft towels. My only complaint, but this is common throughout, no wash cloth... The front desk staff were very friendly and professional, we checked in quickly and given our room key. All of the staff we met were very friendly. The breakfast was very good with a nice selection of cold items as well hot menu items. I really appreciated the little pot of coffee you got at your table instead of having to go to the buffet to get more. The bar was nice, it was not as "cozy" as others we stayed in during our trip."

"We really enjoyed our stay this weekend at The Royal Highland. Rooms are comfy, clean & well equipped. Staff are polite & helpful. We’d stay here again. "

"The room is really clean and tidy, up to a nice spec. The staff were lovely and friendly and helpful. And the food was really nice as well! Can’t fault it! Excellent! Would highly recommend!"