Turned up to hotel after paying and told that hotel had been closed for months, did not refund or offer any alternatives.
Travelled to liverpool on train so was stuck without hotle
Leah
2020 年 12 月に 1 泊滞在
2/10 (非常に不満)
宿泊されたお客様
2020 年 12 月 14 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Hotel was shut!
Arrived at the hotel to find it was shut. The manager was present because there was a music gig happening at the venue and she told us that this wasn't the first time that OYO had sent people to the hotel while it was closed.
宿泊されたお客様
2020 年 12 月に 1 泊滞在
8/10 (良い)
Shaun
2020 年 9 月 13 日
良かった点 : スタッフとサービス
Shaun
2020 年 9 月に 1 泊滞在
4/10 (不満)
Matt、Stafford
カップルで旅行
2020 年 8 月 24 日
良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
OYO have listed the wrong pictures for standard and deluxe rooms so the room we thought we booked was not what we got (mis-sold).
There’s no signs outside the hotel so it’s easy to miss.
Walls are pretty thin so you can hear when next door makes a move and the pipe work under our room was constantly on so it sounded like our toilet was running all night.
Really good location for the knowledge quarter/bold street so if the above doesn’t bother you, go ahead and book!
Matt
2020 年 8 月に 1 泊滞在
10/10 (非常に良い)
Jake、Wrexham
出張
2020 年 8 月 18 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Lovely central location (ideal for me) small but nice,clean room. Really friendly and helpful staff
Jake
2020 年 8 月に 1 泊滞在
2/10 (非常に不満)
Michele
2020 年 8 月 17 日
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
The first room they haves had not been cleaned! The second had no windows that opened the floor was sticky the bed was very uncomfortable! Asked about parking no one could give me any answers?? Found the whole experience very bad!
Photos are of the first room!
Michele
2020 年 8 月に 1 泊滞在
4/10 (不満)
Lynne
グループ旅行
2020 年 8 月 2 日
良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備、客室の快適度
Oh dear
It was difficult to see how you got into the hotel as the doors were closed and the door was locked. When looking through the window the receptionist opened the door. It was obviously an old theatre in its day which was interesting. The twin bed room was small and difficult to move around without bumping into funiture. Although the bathroom was a good size the shower cubicle is tiny. The location was excellent however overall i do not think this hotel is good value for money and would not stay here again.
Lynne
2020 年 8 月に 1 泊滞在
10/10 (非常に良い)
Jade
2020 年 7 月 19 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Lovely staff and lovely hotel. Room was a little small but other than that it was amazing.
Jade
2020 年 7 月に 1 泊滞在
8/10 (良い)
David
出張
2020 年 7 月 18 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
David
2020 年 7 月に 1 泊滞在
10/10 (非常に良い)
Rebecca、Warrington
カップルで旅行
2020 年 7 月 15 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
A great value for money stay in a beautiful old renovated building right in the centre of Liverpool.
The staff on check in/out were really friendly and helpful and the room , although small was perfect for our needs and very clean. The en-suite bathroom was a good size, again clean and modern and had a great shower.