2/10 (非常に不満)
Amy T.
2025 年 1 月 1 日
Terrible experience
We had a horrible experience. We were so tired upon arrival we forgot to inspect the beds. Unfortunately, our daughter's bed had bed bugs. She woke up Christmas morning with bites all over and was very upset. I tried contacting the property owner via phone and email but was not able to get through. We then used the washing machine to clean everything, which blew all of the fuses and we had no power. The fuses blew each time we turned the washing machine back on. The only way to use the washing machine was to turn off the heat and most lights. It was only 38 degrees F in the morning and very cold without heat. I then heard back from the property management company. Again it was Christmas morning; they did not apologize or show any concern. They accused us of bringing the bed bugs and said I would have to pay for the bed bug inspection and removal, costing a total of 175 Euros. They also said we needed to leave and could return in a couple of days after the bed bug removal. They did not offer to help relocate us. I refused to pay and contacted VRBO directly. VRBO found us another hotel and told us we would be refunded. Meanwhile, I continued to receive emails and even an invoice from the management company for the bed bug removal. I felt harassed and asked them to stop contacting me but they did not. It was the worst vacation rental experience I have ever had. Do not stay here.
Amy T.
2024 年 12 月に 7 泊滞在