The lobby is lovely and the front desk staff was stellar. The temporary parking situation was troublesome, with areas of the assigned lot roped off initially. We got a welcome bag with cold waters and snacks, but no breakfast tickets. There's one ice machine in the hotel. Very nice bedding, but no USB ports and not nearly enough regular outlets for current users. (See what I did there? "current" users?)
Why do you ask later in the survey about black, Asian and Hispanic people? Do they have different hotel needs?
SHERRY
2024 年 5 月に 1 泊滞在
8/10 (良い)
Nicole
家族旅行
2024 年 5 月 10 日
良かった点 : スタッフとサービス
Hotel is very dated. Construction around the property so you had to park in a nearby lot.
Nicole
2024 年 5 月に 1 泊滞在
8/10 (良い)
Susan
家族旅行
2024 年 5 月 9 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Convenient location. Walked a few blocks to dinner. Felt safe. Could use some updates.
Susan
2024 年 5 月に 1 泊滞在
10/10 (非常に良い)
Keith
家族旅行
2024 年 5 月 6 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Always stay here on our way to Richmond, VA.
Check out Buffalo Trace which is right down the road.
Keith
2024 年 4 月に 1 泊滞在
8/10 (良い)
Janet
2024 年 5 月 6 日
Was not happy having to walk to a garage off the property.
Janet
2024 年 5 月に 2 泊滞在
10/10 (非常に良い)
Raymond
家族旅行
2024 年 5 月 5 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The checkin for our block of rooms was efficient and accurate. Terry was most helpful and should be recognize for her excellent customer service. Very good breakfast and conveniently located for our Derby and local tours outings! We had a few issues with the A/C not cooling properly and TVs working sporadically. Maintenance did address. Very friendly staff.
Raymond
2024 年 5 月に 3 泊滞在
8/10 (良い)
Gerri
2024 年 5 月 5 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff was very nice and the hotel was clean. Several areas being renovated around the hotel, their parking garage being one, so there’s a lot of construction around. I came in late and it was creepy walking from the temporary lot to the hotel. But overall, a nice stay, and the hotel is walking distance to many activities.
Gerri
2024 年 5 月に 2 泊滞在
6/10 (普通)
Adrian
家族旅行
2024 年 5 月 5 日
良かった点 : 清潔度、スタッフとサービス
I did not like that the hotel currently has you park clear down in a parking garage not associated with the hotel on weekends when the farmers market is in session and otherwise you park across the hotel at a open parking lot with no security or any safety - I wish I had known before booking they didn’t have official hotel parking at this time.