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クロフト ホテルの口コミ

2.5 out of 5
クロフト ホテル
3 Stanley Road, Leicester, England

口コミ

5.4
評価 10 - 98 件の口コミ中 4 件が非常に良い" "
評価 8 - 98 件の口コミ中 29 件が良い" "
評価 6 - 98 件の口コミ中 16 件が普通" "
評価 4 - 98 件の口コミ中 24 件が不満" "
評価 2 - 98 件の口コミ中 25 件が非常に不満" "

5.6/10

清潔度

7.0/10

スタッフとサービス

5.4/10

設備とサービス

4.8/10

施設のコンディションと設備

4.8/10

環境への配慮

口コミ

8/10 (良い)

Yukinaga

良かった点 : 客室の快適度
wifiが快適でした
2022 年 9 月に 1 泊滞在

4/10 (不満)

Kevin

カップルで旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Never stay here again would rather sleep in the park across the road before i stay here again.
2024 年 5 月に 1 泊滞在

2/10 (非常に不満)

Michael

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
This property had no heat (40F outside) and was extremely cold. Mildew in shower and mold on ceiling and window frames. Loose carpeting tripped wife at top of stairs. Staff failed to explain that the heat wasn’t working. Also, room not as described. Supposed to be two bedrooms with three beds but was one tiny room with two beds. Was not offered compensation and wanted to charge more for additional space.
2024 年 3 月に 1 泊滞在

2/10 (非常に不満)

Brody

2024 年 3 月に 1 泊滞在

2/10 (非常に不満)

Jesse

気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The room was filthy the bed was old and worn the mattress was all wavey from being old the loo roll holder was hanging iff the wall the shower door handle was hanging off. The extractor fan wa filthy the ekectric heater was broken the mirror in the room was broken there where hokes in the wall behind the door wall paper torn and had parts missing... no hot water and the sink was blocked... avoid at all costs
2024 年 2 月に 1 泊滞在

2/10 (非常に不満)

Ryan

グループ旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Awful
Terrible. We arrived and room was freezing, staff said they would make sure it was warm when we came back. Still hasn’t been touched at 01:30. Came with a small heater had to sleep with clothes on. Big damp patch on ceiling, bathroom cold and damp with radiator hanging off.
2024 年 1 月に 1 泊滞在

10/10 (非常に良い)

Renifrida

2024 年 1 月に 2 泊滞在

10/10 (非常に良い)

Kudzai L Deka

2023 年 12 月に 1 泊滞在

10/10 (非常に良い)

Roopinder

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 12 月に 1 泊滞在

4/10 (不満)

Michelle

良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
The room was ok, nice and warm very basic. But it was a cheap stsy. Only one glass, and not much milk for tea and coffee. Bed comfortable. The stairwell going up to the room was hard work. No lift. Ok for a night. I would not stay again.
2023 年 12 月に 1 泊滞在

4/10 (不満)

L

出張
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
I arrived and had to go back to reception for toilet paper because none was in my room. I could barely get in to the shower as the doors only opened to about 50cm and we're far too narrow for anyone to fit in. Wish I hadn't as once I was in there was no hot water - it worked in the sink. The staff were helpful but overall it was not good
2023 年 11 月に 1 泊滞在

2/10 (非常に不満)

Ms

家族旅行
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
The room was cold wasn’t told that homeless stay
2023 年 10 月に 2 泊滞在

6/10 (普通)

宿泊されたお客様

家族旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
Service was good, the hotel is in the process of being worked on, the tiles and floor weren’t fixed or flat the door wouldn’t close properly and there were lights that didn’t work hopefully they get this all fixed soon
2023 年 10 月に 1 泊滞在

6/10 (普通)

colin

気になった点 : 清潔度、施設のコンディションと設備
It is somewhere to sleep
No heating, water off when arrived, the wardrobe was 4pieces of chipboard with a rail, mould in bathroom plus floor tiles missing old bar of soap on the floor by sink, Draws not sure if I touched them they would stay standing, waking up cold was no fun, there was washing drying on landing
2023 年 10 月に 3 泊滞在

4/10 (不満)

Carl

出張
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
2023 年 10 月に 1 泊滞在

2/10 (非常に不満)

Dawn

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 9 月に 1 泊滞在

4/10 (不満)

Anthony

出張
気になった点 : 施設のコンディションと設備、客室の快適度
Not to be recommended
It seems this hotel has been claiming the "sorry we're renovating" story for 3 years now and that doesn't ring true to me. Whilst my room was clean it needs complete refurbishment with missing floor tiles in the bathroom, missing drawer in desk and for goodness sake, anaglypta on the walls! Worst was the mattress which gave no support so I had a dreadful nights rest.
2023 年 9 月に 1 泊滞在

4/10 (不満)

Amanda

良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
2023 年 9 月に 1 泊滞在

6/10 (普通)

Chris

2023 年 8 月に 2 泊滞在

8/10 (良い)

Annie

良かった点 : スタッフとサービス
A lovely, warm welcome from Vijay... A beautiful Victorian guest house, under renovation (this did not interupt my stay). The room was clean, very comfortable bed, furniture was purposeful, excellent hot shower. Breakfast is not offered at the time of writing this review. One minor glitch with an over powering and nauseating smell of cigarettes in the bathroom.... Staff were very keen to rectify with air freshner, but despite keeping the window open all day and night, the smell didn't disappear - No fault of the staff at all. I had a very good night's sleep... I would visit again... I recommend a visit to the museum and sampling the range of culinary delights in the London Road restaurants..... 😀 😋
2023 年 7 月に 1 泊滞在
Team Croft.からの返信 (投稿日 : 2023 年 7 月 20 日)
Thank you very much for your review Annie. We would love to serve you again. Thank you.

2/10 (非常に不満)

Elizabeth

2023 年 7 月に 1 泊滞在

4/10 (不満)

Stephen

カップルで旅行
気になった点 : 清潔度、施設のコンディションと設備
The property lacks some cleaning and I didn't sleep well at all
2023 年 6 月に 1 泊滞在

2/10 (非常に不満)

Sarah

出張, 家族旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
The building in general is need of some serious renovations and upgrade. First of all rooms are pretty inaccessible to people with disabilities and the stairs themselves have loose carpet. The rooms stink of smoke, are unclean and lack basic facilities such as a shower head placed at head height. We just couldn't stay at this hotel and demanded a refund which I was glad that the staff helped us with straight away - this was about the only positive from the experience.
2023 年 6 月に 1 泊滞在

6/10 (普通)

宿泊されたお客様

気になった点 : 施設のコンディションと設備
Basic, not far from centre
To be fair, the condition of the room and state of the hotel is reflected in the price, so that is fair enough. The only issue I had, was that on two of my three nights, there was a huge amount of noise from other guests, in and out of their rooms, all night, leading to two very poor quality nights, sleep wise. The hotel is basic, room very much in need of tlc, although shower was working, and was clean.
2023 年 5 月に 3 泊滞在

8/10 (良い)

Paul

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I mainly chose it for its proximity to Leicester University, where I needed to be. Reasonable price, basic but satisfactory, certainly for the one night I stayed. It's an old building so the plumbing sounds a bit antiquated!
2023 年 5 月に 1 泊滞在

6/10 (普通)

Andrew

良かった点 : 清潔度、スタッフとサービス
2023 年 4 月に 2 泊滞在

6/10 (普通)

Neil

2022 年 12 月に 3 泊滞在

4/10 (不満)

Luke

気になった点 : 施設のコンディションと設備
2022 年 11 月に 1 泊滞在

4/10 (不満)

Grace

グループ旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Bed wasn’t comfy, only had 1 pillow so didn’t get a decent nights sleep. Window was open and it was too far out for me to close. Wardrobe and desk table was broken, cleaning lady came round to the round while I was still in there
2022 年 9 月に 2 泊滞在

2/10 (非常に不満)

Claire

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very shabby but cheap
The location of the hotel was really good for the university where we were visiting. The room was very dirty and decor very tired and worn with bits of wall hanging off and towel rail was broken. The service was adequate but were disinterested in us when we arrived and when we left.
2022 年 7 月に 1 泊滞在
Team Croftからの返信 (投稿日 : 2022 年 7 月 21 日)
Dear Guest Room was dirty you must be talking about a different place you never mention a single thing to staff bits off wall hanging it sound total opposite according to room you stayed (Double with Balcony ) without any extra charge usual price is £90 you paid £55 odd, doesn't sound single thing right in this review. We are under renovation but doesn't means you post anything you like. Thank You

8/10 (良い)

Godbless

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Cool stay!
2022 年 6 月に 1 泊滞在
Team Croftからの返信 (投稿日 : 2022 年 6 月 20 日)
Dear Guest Thank you for your review looking forward to host you again.

2/10 (非常に不満)

Sean

2022 年 5 月に 1 泊滞在
Team Croftからの返信 (投稿日 : 2022 年 5 月 11 日)
Dear Guest Can you please tell us what was wrong for this rating. Thank You

4/10 (不満)

Howard

気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
2022 年 2 月に 1 泊滞在

4/10 (不満)

Chris

2022 年 2 月に 1 泊滞在

8/10 (良い)

Neil

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Good night.
Easy book in, quite peaceful night. Cheep and cheerful. Clean.
2022 年 2 月に 1 泊滞在
Team Croftからの返信 (投稿日 : 2022 年 2 月 13 日)
Dear Guest Thank you for your review.

6/10 (普通)

Andy

出張
気になった点 : 設備とサービス、施設のコンディションと設備
The location was spot on I needed to be near where I was going the next morning but in the morning at 8:00 the shower only gave out cold water (although there was still hot water in the hand basin tap) Nowhere convenient to put anything down while in or on the bed (no bedside table) The bed was comfortable and the room was if anything too warm
2022 年 2 月に 1 泊滞在
Team Croftからの返信 (投稿日 : 2022 年 2 月 13 日)
Dear Guest We are sorry for the inconvenience, we checked the shower it was working perfectly only the nob for hot water wasn't turned properly by you.

8/10 (良い)

Nicholas

家族旅行
良かった点 : 清潔度、スタッフとサービス、客室の快適度
気になった点 : 施設のコンディションと設備
Fine for the price.
Being renovated which is desperately required. However, it was clean and beds were comfortable. It was also quiet. For the price, i was quite happy.
2022 年 1 月に 2 泊滞在
Team Croftからの返信 (投稿日 : 2022 年 2 月 13 日)
Dear Guest Thank you for review

2/10 (非常に不満)

Dan

出張
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
TERRIBLE - AVOID
AWFUL! The place was a building site, absolutely filthy. Decided to fine us for stopping in their car park because we were not paying guests as we refused to stay the night. AVOID Advertised free parking then charged us £100!
2021 年 9 月に 1 泊滞在
Team Croftからの返信 (投稿日 : 2022 年 2 月 13 日)
Dear Guest We are sorry the inconvenience we suggest every guest guest to enter your car reg on reception but you didn't and car park is not operated by us you contact to the company, and if you mention everything before staying we can change room but not after staying. Thank You

2/10 (非常に不満)

Kayleigh

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2021 年 11 月に 1 泊滞在

4/10 (不満)

John

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Hope the renovations are finished to a good standa
I knew it was being renovated before I got there, so that wasn’t the issue. We had a room on the 2nd floor which was I’d say partially complete. Looked to me like the bathroom was finished, with reasonable fittings, but the workmanship standard was poor. The cleanliness of the room was poor too, even if not finished, I’d expect the room to be clean if guests are staying. The bed sheet was also threadbare. I hope they get it right, as it’s a beautiful building and finished to to a good standard would be lovely.
2021 年 11 月に 1 泊滞在

8/10 (良い)

Fitratullo

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2021 年 9 月に 4 泊滞在
Team Croft.からの返信 (投稿日 : 2021 年 10 月 5 日)
Dear Fitratullo, Thank you very much for your review. Hope to see you again soon.

2/10 (非常に不満)

Mark

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2021 年 10 月に 1 泊滞在

8/10 (良い)

Stuart

家族旅行
良かった点 : 清潔度、スタッフとサービス
The hotel was in the midst of re-decoration and so I'm sure it will look a lot better when it is finished. The stairs and carpet are definitely in need of it. The rooms are basic but functional. Shower and toilet worked fine. There were tea and coffee facilities in the room. Convenient for visiting university. Parking was free, but some spaces have to be vacated by 08:30 as they are then reserved for the dental surgery next door.
2021 年 9 月に 1 泊滞在
Team Croftからの返信 (投稿日 : 2021 年 9 月 28 日)
Dear Stuart, Thank you for your review. We promise, it will look much better once finish. Also, you do not have to vacate car parking space by 08:30 AM as we have spaces too. Thank you.

2/10 (非常に不満)

Satbeer

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Dead flies everywhere Dirty Insects on floor Dirty overall
2021 年 9 月に 1 泊滞在

2/10 (非常に不満)

Leanne

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
The hotel is under renovation which isn’t in itself a bad thing so there is building debris everywhere. That in itself does not excuse the deplorable condition of the rooms which are filthy. I was in 11 which had dirt piled high on the skirting boards, a smashed window, toothpaste all over the sink, no bin and a mattress that was all springs. I’ve stayed in £4 a night hostels that were more comfortable than this.
2021 年 9 月に 1 泊滞在
Team Croftからの返信 (投稿日 : 2021 年 9 月 21 日)
Dear Guest About renovation we already mention to on all booking websites but your room was complete different what you are mentioning here, you said you are satisfied with room when you checked in. Thank You

8/10 (良い)

Tinofara

グループ旅行
良かった点 : 清潔度、客室の快適度
2021 年 9 月に 1 泊滞在
Team Croftからの返信 (投稿日 : 2021 年 9 月 21 日)
Dear Guest Thank you for your review.

2/10 (非常に不満)

Inder

出張, 家族旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Renovation work being carried out. Hotel room was horrible. Did notice the room was disgusting however we had an important phone call and did not complain right away. We booked knly to have a hotel room for the day time as we had a family gathering in Leicestershire. I asked at reception i want a refund but was refused as have been there for 2 hours already and not reported any concerns. Hotel manager refused to change room and look at how disgusting the room was.
2021 年 9 月に 1 泊滞在
Receptionからの返信 (投稿日 : 2021 年 9 月 9 日)
Dear Inder, When you book a room through Expedia, you get a message where it is mentioned clearly that renovation is going on but it will not effect your stay. You stayed 2-3 hours in room and they you realized that room is dirty. All you were interested in to get a refund. I did tell you that if you would come straight down, I would have changed your room. After this conversation you had lunch in room and stay another an hour or so. There was nothing wrong but you just wanted money back. Thank you.

8/10 (良い)

Simon

出張
良かった点 : 清潔度、スタッフとサービス
No frills lodging in a once grander building. More for contractors rather than honeymooners, but this is fairly reflected in the pricing. On site parking, friendly service by owner/occupier, and improvement works in evidence, for what I paid it’s what I expected. Fair sums it up, with scope to enhance.
2021 年 8 月に 1 泊滞在
Team Croft.からの返信 (投稿日 : 2021 年 8 月 25 日)
Dear Guest, Thank you for your review. We are trying to improve. Team Croft.

4/10 (不満)

chuthita

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Noisy during sleeping time till 2am , dusty , no air circulation , we got two towels and pillows for 3 guests , we asked , parking spaces was good ,
2021 年 8 月に 1 泊滞在
Team Croft.からの返信 (投稿日 : 2021 年 8 月 25 日)
Dear Guest, Housekeeping may have made mistake about towels otherwise it does not happen. Thank you.

2/10 (非常に不満)

宿泊されたお客様

家族旅行
気になった点 : 設備とサービス、施設のコンディションと設備
Not worth it
2021 年 7 月に 2 泊滞在