Le Ballon Captif d'Epernay

Rooms are small as well as the one person elevator. The remote control for the tv had dead batteries

I stayed here for one week in May 2026. I communicated with the property exclusively online. From the point of check in to check out, I didn't interact at all with staff. You are provided a door code for the main door to the property and to your unit. I found this to be a little worrisome because I don't know how unique the codes are to the rooms or what would happen if there was a power outage. I found that the first night I was here, it was extremely loud. It seems that the location is right on a main road and there are often noises from the "public" that can keep you up - between people yelling, sirens, etc. it can be hard to get the best sleep ever. The rooms are nice enough but it seemed pretty steep to get the rooms serviced to get sheets changed, or really anything else. I found the property to be pretty minimalistic - it's essentially hallways of rooms next to each other. There is very little lobby or other space (there is a gym) but not much else. They will charge you for additional luggage storage, coffee, creamer, etc. There seems to be a lot of nickle and diming. Next time, I'd pick a traditional hotel.

Excellent location! Very central to shopping areas, prime neighborhoods and sites. Staff service was exceptional!! Very personalized service. Friendly and helpful, went above and beyond. Would definitely stay again.