スイート 3 ベッドルーム (Free Wi-Fi & Parking) | リビング エリア | 薄型テレビ

エルフィン モーテル & サービスド アパートメンツの口コミ

3 out of 5

口コミ

8.8

非常に良い

評価 10 - 634 件の口コミ中 310 件が非常に良い" "
評価 8 - 634 件の口コミ中 246 件が良い" "
評価 6 - 634 件の口コミ中 53 件が普通" "
評価 4 - 634 件の口コミ中 18 件が不満" "
評価 2 - 634 件の口コミ中 7 件が非常に不満" "

9.0/10

清潔度

8.8/10

スタッフとサービス

8.6/10

設備とサービス

8.4/10

施設のコンディションと設備

8.2/10

環境への配慮

口コミ

2/10 (非常に不満)

masahiro

気になった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
部屋狭し
部屋が狭い
2020 年 2 月に 1 泊滞在
MTからの返信 (投稿日 : 2020 年 2 月 20 日)
Thank you . All our motel room are a standard size with a queen bed and en-suite. We do have 2 Bedroom apartments ,maybe If you return this will be more suitable.

6/10 (普通)

Tae

ごく普通に快適
チェックイン時に対応が親切じゃなかったので全体の評価が下がってしまった。まあまあ快適ではあったし、海の眺めは素晴らしかった。あまり印象に残らないホテル。
2018 年 1 月に 1 泊滞在
Triciaからの返信 (投稿日 : 2018 年 1 月 9 日)
Thank you for your feedback. Tricia

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、客室の快適度
静かで快適
ロンセストンの空港からレンタカーでホテルに向かいましたが ホテルを見つけるのに苦労しました スーパーマーケットに近く買い物には非常に便利。city center まで徒歩で数分 静かでいい環境です
The Elphin Teamからの返信 (投稿日 : 2022 年 5 月 30 日)
Thank You

8/10 (良い)

Alexandra、Greensborough

出張
良かった点 : 清潔度、スタッフとサービス
Elphin Apartments were good option for my one night stay in Launceston. There is a KMart and Supermarket over the road so easy enough to get what you need. I had to carry my heavy bag up stairs, which was a little difficult.
2024 年 5 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 5 月 24 日)
Hi Alexandra, It is always a pleasure to receive positive feedback. It was a pleasure to have you stay with us. Thank you again for sharing your experience, and we hope you choose to stay with us again on your next visit to Launceston. Safe Travels.

10/10 (非常に良い)

Benjamin

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 2 月 28 日)
Dear Ben, It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

4/10 (不満)

Yusaku

小さなお子様連れの家族旅行
気になった点 : 清潔度、スタッフとサービス
There is no dryer but they showed a dryer sign in Expedia. Other guests had a terrible manner to be noisy overnight.
2024 年 1 月に 3 泊滞在
Managementからの返信 (投稿日 : 2024 年 1 月 31 日)
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that is not what you experienced.

10/10 (非常に良い)

Nolan

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Friendly, clean and nice.
2024 年 1 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 1 月 31 日)
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

8/10 (良い)

Kirsten

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Property was in a good location, close to main street. There was no closable door on the main bedroom, and not enough couch space for 4 people. Otherwise for an overnight stay before out flight it was ok. Reception staff were accommodating and friendly.
2023 年 12 月に 1 泊滞在
Managementからの返信 (投稿日 : 2023 年 12 月 31 日)
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

6/10 (普通)

Michael

2023 年 12 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 1 月 31 日)
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that is not what you experienced.

6/10 (普通)

Wei

気になった点 : 清潔度、施設のコンディションと設備
Despite of the electric cut off during the night, the kitchen rubbish bin wasn’t cleaned up before we checked in.it smell terrible with the leftover rubbish.
2023 年 12 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 12 月 16 日)
Hi Wei, Apologies the bin was missed. The weather with all the lightning caused the black out across Launceston. Unfortunately there isn't much we can do about not having power.

8/10 (良い)

Jo

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Parking is a problem.
2023 年 11 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 12 月 16 日)
Hi Jo, We are a small complex and provide one car space for each room. I'm sorry you found this inadequate on your stay.

6/10 (普通)

Cam

家族旅行
良かった点 : 清潔度
Booked a two bedroom apartment. It’s not really two bedrooms, the main bedroom with queen bed is in a room off the kitchen area with no door or window. This was a bit disappointing as there was no privacy (there is a flimsy Japanese style screen you can pull across if you’re getting dressed) Also, we weren’t aware that there would be an apartment above us, due to the age and construction of the property this made for a fairly noisy experience with the stairs going up cutting through our apartment and every word spoken clearly audible from above. The apartment looks to have been partly renovated with a new vanity however there is a bit to do to tidy up the details. Beds were pillow top but not overly soft. We had a courtyard however it wasn’t a courtyard but a shared yard space with random furniture and a bbq just out in the open, not really what we expected. Staff were friendly enough without being overly helpful. Located across from a Coles/KMart which is handy, easy flat walk to town takes about 15min.
2023 年 12 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 12 月 16 日)
Hi Cam, We have recently updated the photos for each room, and listed description on all third party websites. So guests are not mislead and you can clearly see there are no doors on the main bedroom. We have planned renovations to our property over 2024 - 2025 to address issues you have mentioned in your review. We appreciate your feed back.

10/10 (非常に良い)

ARTHUR

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very central to everything. Rooms clean and staff very friendly. Only wondered if you recycle?
2023 年 11 月に 2 泊滞在
Elphin Teamからの返信 (投稿日 : 2023 年 11 月 29 日)
Hi Arthur, Thank you for your feedback. I am very proud of my girls, we thank you. Wishing you all the best in your journey. Stay safe.

8/10 (良い)

Lynette

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 11 月に 2 泊滞在
Managerからの返信 (投稿日 : 2023 年 11 月 25 日)
Hi Lynette, Thank you for your feedback. We wish you all the best on your journey. Stay safe

10/10 (非常に良い)

Helen

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Rooms well maintained. Nice attention to detail. Eg hot chocolate as well as tea and coffee. Everything worked well.
2023 年 11 月に 2 泊滞在
Kellieからの返信 (投稿日 : 2023 年 11 月 22 日)
Hi Helen, Thank you for the lovely review we enjoyed having you stay at Elphin hope to see you again on your next visit.Kind Regards

10/10 (非常に良い)

Katherine

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great value motel in Launceston.
Used as on overnight stay. The motel was great value. The room was comfortable and had everything needed. Parking was on site. Great value motel.
2023 年 11 月に 1 泊滞在
Tashaからの返信 (投稿日 : 2023 年 11 月 19 日)
Thankyou so much. We hope to see you again.

6/10 (普通)

Walter

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
気になった点 : 設備とサービス
Stayed in "queen apartment". Single room. Poky & basic. Only bathroom basin to wash crockery. Convenient to CBD. OK for overnight stay. Helpful staff.
2023 年 11 月に 5 泊滞在
Kellieからの返信 (投稿日 : 2023 年 11 月 19 日)
Hi Walter, On your next visit please see reception to see if there is a bigger room available. Enjoy the rest of your holiday.Kind Regards

10/10 (非常に良い)

Malcolm

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
#
2023 年 11 月に 2 泊滞在
Kellieからの返信 (投稿日 : 2023 年 11 月 19 日)
Hi Malcom, thank you for taking the time for your review it was lovely to meet you.Kind Regards

8/10 (良い)

Tegan

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Loved the location, supermarket and shopping directly across the road!
2023 年 11 月に 2 泊滞在
Kellieからの返信 (投稿日 : 2023 年 11 月 19 日)
Hi Tegan, We are sittuatied in a good spot so close to guests needs. Enjoy the rest of your trip.Kind Regards.

8/10 (良い)

Anne

2023 年 11 月に 2 泊滞在
Managerからの返信 (投稿日 : 2023 年 12 月 16 日)
Hi Anne, Thanks for your review.

10/10 (非常に良い)

Sally

2023 年 11 月に 2 泊滞在
Elphin Teamからの返信 (投稿日 : 2023 年 11 月 30 日)
Hi Sally, Thank you for your feedback, I will pass it on to the girls. Wishing you all the best in your travels. Thank you.

10/10 (非常に良い)

Paul

2023 年 10 月に 2 泊滞在
Elphin Teamからの返信 (投稿日 : 2023 年 11 月 28 日)
Thank you Paul for the feedback it is much appreciated. We will pass this on to the girls. Have a great trip.

8/10 (良い)

Helen

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great place for a quick overnight stay. It was small but adequate for our stay. We also loved it that we could go shopping for groceries over the road before heading of on our road trip.
2023 年 10 月に 1 泊滞在
Kellieからの返信 (投稿日 : 2023 年 11 月 6 日)
Hi Helen, Thank you staying at elphin i am glad you enjoyed your stay. Enjoy the rest of your trip.Kind Regards

10/10 (非常に良い)

David

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 11 月に 2 泊滞在
Kellieからの返信 (投稿日 : 2023 年 11 月 5 日)
Hi David, Thank you for the lovely score. It was a pleasure having you stay at Elphin looking forward for your next visit. Kind Regards

10/10 (非常に良い)

Annette

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Room was clean reasonably priced close to everything some maintenance going on workers were noisy & my room was next to the stairs people were stomping up & down at times but overall great stay
2023 年 10 月に 2 泊滞在
Managerからの返信 (投稿日 : 2023 年 10 月 21 日)
Dear Annette, Thank you for your review and feedback regarding your stay. We are delighted to hear that you found our accommodation to be clean, reasonably priced, and conveniently located. We understand your experience was marred by the noise created by our maintenance workers and guests on the stairs. Here at Elphin Serviced Apartments, we strive to provide our guests with a comfortable experience. We hope you will consider choosing us again in the future, and thank you for your patronage.Warm regards, Elphin Serviced Apartments Management

10/10 (非常に良い)

Nardine

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great location & friendly staff
2023 年 10 月に 2 泊滞在
Managerからの返信 (投稿日 : 2023 年 10 月 6 日)
Dear Nardine,Thank you for taking the time to share your positive experience with us at Elphin Serviced Apartments. We are pleased to know that our location and staff were among the highlights of your stay. At Elphin Serviced Apartments, we strive to provide our guests with quality service and a comfortable environment, and we are glad that we succeeded in doing so for you.We appreciate you choosing Elphin Serviced Apartments and hope to have the opportunity to welcome you back for another enjoyable stay in the future.Sincerely, RoseElphin Serviced Apartments Manager

10/10 (非常に良い)

Rod

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Location was good
2023 年 9 月に 1 泊滞在
Elphin Teamからの返信 (投稿日 : 2023 年 9 月 29 日)
Thank you for your feedback Rod. We are glad to hear you enjoyed yourself here in Launceston. Wishing you all the best in in travels. Stay safe.

10/10 (非常に良い)

Ros

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
We were very happy with the property had everything we needed and close to shops & great taxi service in the area. Only neg was the pillows. Need to be a wee softer.
2023 年 9 月に 3 泊滞在
Managerからの返信 (投稿日 : 2023 年 9 月 28 日)
Dear Ros,Thank you for taking the time to share your experience with us at Elphin Serviced Apartments. We value your feedback and are delighted to hear that you enjoyed staying with us and found the property to have all of your necessary amenities.We understand and appreciate your comments about the pillows. At Elphin, we strive to provide a comfortable stay for all of our guests and we take comfort very seriously. We will use your feedback as an opportunity to review our pillow selection in order to ensure we meet our guests' needs.Thank you again for being our guest. We hope you choose Elphin Serviced Apartments again in the future! Sincerely, Elphin Serviced Apartments

8/10 (良い)

Sue

良かった点 : スタッフとサービス、施設のコンディションと設備
Very convenient, fir what we were after
2023 年 9 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 10 月 28 日)
Hi Sue, Thank you for your feedback. Glad you enjoyed yourself in Launceston. Hope to see you next time your in town.

8/10 (良い)

sandra

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 9 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 9 月 27 日)
Dear sandra, We are pleased to hear that you had a good experience at Elphin Serviced Apartments. We strive to provide our guests with comfortable and enjoyable stays, and it is great to know that we have achieved this for you. We hope you will stay with us again in the future.

10/10 (非常に良い)

Ken

2023 年 9 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 10 月 13 日)
Hi Ken, Thank you for your feedback, the girls will appreciate it. Wishing you all the best on your trip. Stay safe.

8/10 (良い)

Shamim

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very pleasant and quite place. Close to shopping and town.
2023 年 9 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 9 月 21 日)
Dear Shamim, thank you for taking the time to review our Elphin Serviced Apartments. We are thrilled to hear that you found us pleasant and quiet, and close to shopping and town. At Elphin, we do our best to provide a comfortable living experience for all of our guests. We are very happy that you had such a positive experience with us. Thank you again for your support!

8/10 (良い)

ARTHUR

良かった点 : 清潔度、スタッフとサービス、客室の快適度
Room clean and close to shops. Needs a bit of TLC but otherwise all good. Staff also lovely and very helpful. Will stay there again.
2023 年 9 月に 3 泊滞在
Managerからの返信 (投稿日 : 2023 年 9 月 15 日)
HI Author, Thank you for your feedback. It was lovely meeting you. Hope your enjoying the rest of Tassie. Stay safe.

8/10 (良い)

Ken

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The property was clean and close (walking distance) to shopping in the city centre and Coles/Kmart across the road.
2023 年 8 月に 2 泊滞在
Managerからの返信 (投稿日 : 2023 年 8 月 26 日)
Hi Ken, Thank you for your feedback. Glad you liked our place. Wishing you all the best till next time. Stay safe.

8/10 (良い)

Lawrie

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice location, well set out rooms, clean and tdy
2023 年 8 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 8 月 21 日)
Thank you for your feedback. It's always good to know the girls are doing a good job. We will pass on your feedback to the girls. Thank you.

8/10 (良い)

Andrea

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Conveniently located, neat, clean affordable self contained apartments. Enjoyed our stay.
2023 年 8 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 8 月 14 日)
Thank you, Andrea, We will pass on your feedback to the girls.

10/10 (非常に良い)

Danielle

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great no complaints at all
2023 年 8 月に 2 泊滞在
Managerからの返信 (投稿日 : 2023 年 8 月 9 日)
Thank you Danielle, We will pass on your score to the girls that they are doing great job.

10/10 (非常に良い)

CHENG CHI

2023 年 8 月に 1 泊滞在
Kellieからの返信 (投稿日 : 2023 年 8 月 28 日)
Thank you Cheng for your lovely score. Enjoy the rest of your holidays. Regards

4/10 (不満)

Todd

家族旅行
良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
Great if you enjoy hearing the guests upstairs all night - every footstep, every conversation. Greta if you enjoy hearing guests upstairs having a shower or flushing the toilet. It would be quieter if they had a shower in our apartment as the sound of water pipes and drains pipes is deafening in ohtbr unit. For the price they charge there are much better value places around town.
2023 年 8 月に 2 泊滞在
Managerからの返信 (投稿日 : 2023 年 8 月 6 日)
HI Todd, Thank you for you opinion, it is noted. We do try to convey the message to all customers to be quite after 9.00.

8/10 (良い)

Belinda

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very good location with shopping centre just across the road.My husband was having surgery at St Luke’s hospital and this was just at the other end of the street.Room was very clean and warm.I will stay again.
2023 年 7 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 8 月 6 日)
Thank you Belinda for your feedback. We will mention it to the girls. Hope you had a good trip home.

8/10 (良い)

Shirley

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 7 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 7 月 24 日)
Hi Shirley, Thank you for your feedback. Nice to hear you enjoyed yourself in Launceston. Wishing you all the best. Stay safe.

6/10 (普通)

Amanda

良かった点 : 清潔度
気になった点 : スタッフとサービス
2023 年 7 月に 2 泊滞在
Managerからの返信 (投稿日 : 2023 年 7 月 23 日)
Thank you Amanda

2/10 (非常に不満)

Roy

2023 年 7 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 8 月 6 日)
Hi Roy, Not sure why you gave a one. It would be good to see if we could have helped in some way.

10/10 (非常に良い)

Lorene

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Bathroom very small.
2023 年 6 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 6 月 28 日)
Hi Lorene, Thank you for your feedback, it is much appreciated. Wishing you well on your trip. Stay safe

8/10 (良い)

Tiong

2023 年 6 月に 3 泊滞在
Managerからの返信 (投稿日 : 2023 年 6 月 27 日)
Thank you Tiong, I hope you are going well in your travels. All the best. Stay safe

8/10 (良い)

NEIL

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Shopping
2023 年 6 月に 1 泊滞在
Roseからの返信 (投稿日 : 2023 年 6 月 24 日)
Thank you for complete the survey. Glad to see you enjoyed the shopping. There is lots to buy here.

6/10 (普通)

Laura

良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
2023 年 6 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 6 月 24 日)
Thank you, Laura.

10/10 (非常に良い)

Greg

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 6 月に 2 泊滞在
Managerからの返信 (投稿日 : 2023 年 6 月 14 日)
Hi Greg, Thank you for your feedback. The staff will hear you were happy with the your room. Hope to see you again when your in town. Stay safe.

10/10 (非常に良い)

Ashlee

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Lovely stay at elphin motel. Clean rooms, comfortable beds.
2023 年 6 月に 2 泊滞在
Kellieからの返信 (投稿日 : 2023 年 6 月 6 日)
Hi, Thank you for the lovely review. Safe travels.Kind Regards, Kellie

10/10 (非常に良い)

Neville

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 5 月に 5 泊滞在
Managerからの返信 (投稿日 : 2023 年 6 月 2 日)
Hi Neville, Thank you so much for your feedback. I will share it with my girls. All the best on your travels.