「I have read ads about Excelsior a while back but I felt it was too expensive considering its location. This time their price was reduced to a reasonable price so I booked. Other than the fact than parking is separated and there is no walkway to the hotel, all were excellent from well appointed rooms and beddings and very courteous staff.」
「Very helpfull staff working here, i didnt have to worry about anything in this place they are allways help me and asked me if i need anything from them so that was awsome thank you guys for everything 」
"I had a great stay here. The hotel was very clean, and the room was comfortable and easy to use. The outdoor pool had a nice resort feel, which was a highlight of the stay 👍.
On the downside, poolside food service was quite slow, and although ice cream was listed on the menu, it wasn’t available, which was a bit disappointing. The shower also never really got hot – during the rainy season when it was a bit chilly, I wished for higher water temperature.
Breakfast was excellent with a huge buffet and a live omelet station. Check-in, however, took a very long time as the line was quite big.
One thing that really impressed me was the staff. Because of the security check, I had to leave my Bluetooth speaker at the entrance and forgot to pick it up before leaving for the airport. When I called, they actually brought it all the way to me at the airport! I was so grateful for their kindness.
Overall, a very pleasant stay with warm and attentive service.
"
