ラス エスコバス デル ベナードのスパのあるリゾート & ホテル

「Our stay was overall very good, the food, staff and atmosphere were all excellent. The room was kept clean and the beds were comfortable. My only concerns were that when we arrived the power was out across the facility for hours. I was surprised that the property did not have a generator. There are also areas that I think could use some maintenance, specifically the water slide which appeared very rusty and structurally unsound. We also had a visitor one day, who lives locally, who was given a...

「The hotel and staff are fantastic and we had a wonderful time. But I am unhappy with the $1000 deposit required at check in. First I find it far too high and second the process to refund it was very strange. At check in they charged my credit card $1000 and then at check out they said they had to run it again for another $1000 before they could refund the original $1000. None of this made any sense to me and I was left with two $1000 receipts and only one showing a refund of $1000. I don't...