Dear Ms. Hazel,We are very happy to read that you enjoyed your stay with us here at the Secrets Lanzarote Resort & Spa 5*, and we thank you for your feedback. We strive to provide the highest quality of service and holiday experience to all our guests, and your opinions are very valuable to us in ensuring that we achieve this goal.A big thank you from the team for your lovely compliments and appreciation of your recent stay with us, we always try to go the "extra mile" and your pleasure is our pleasure too.We really hope to have the opportunitiy to welcoming you again at your second home in Lanzarote.Best regards,Laura LópezGuest Experience Manager

Dear Christophe,We thank you for your feedback following your stay with us at Secrets Lanzarote Resort & Spa. We strive to provide the highest quality of service and holiday experience to all our guests, and your opinions are very valuable to us in ensuring that we achieve this goal.It saddens us to only now read of your disappointment. In resort Guest Experience team are every ready to remedy your issues. There are many options open to us that allow you to see that we really do look after our guests. Our thanks for giving us your thoughts, as always we will take note.Your expectations are important to us and we would have wish to have known of your feelings. We hope very much that you will find an opportunity to visit us again knowing that you are valued and that we will manage your stay beautifully.Secrets Lanzarote Resort boasts 5 stars for its qualities and services. The "Preferred Club" is a designated area for guests who opt to take an upgrade in both room, facilities, and service. It allows a more luxurious experience and attentive service which many hotels offer such as Melia with Red Level, Iberostar Prestige, H10 Privilege.At Secrets Lanzarote we have a genuine concern for our guests in the pursuit of providing not only the requisite standards demanded by our company but in matching your dreams and expectations. Allow us to achieve this by returning. Kind regards,Laura LópezGuest Experience Manager

Dear Niamh,Thank you for booking at Secrets Lanzarote Resort & Spa and for sharing your review regarding your recent stay!Kind regards,Alejandro Borges.

Dear Harinder,Thank you for sharing your feedback with us. We're delighted that you appreciated the convenient location of our hotel, offering easy access to the Marina and nearby amenities.Regarding the pool temperature, we sincerely apologize for any discomfort you may have experienced during your stay. While we do heat our swimming pools, we understand that variations in temperature can occur, particularly in windy conditions. To clarify, the main swimming pool typically maintains a temperature between 23 and 25 degrees Celsius, while the waterfall swimming pool tends to be slightly warmer, ranging from 26 to 28 degrees Celsius. We display these temperatures daily on a chart near the Barefoot Snack Bar for the convenience of our guests.Your feedback regarding the spa facilities is duly noted, and we'll be sure to take it into consideration as we continuously strive to enhance our guests' overall experience.We truly value your input and hope to have the opportunity to welcome you back in the future, ensuring that any improvements necessary are in place to meet and exceed your expectations.Kind regards,Alejandro Borges.

Dear Nicola Claire,Thank you for taking the time to share your review and for booking at Secrets Lanzarote Resort & Spa.We are looking forward to having you back soon.Kind regards,Alejandro Borges

Dear Damian,We are very happy to read that you enjoyed your stay with us here at the Secrets Lanzarote Resort & Spa 5*, and we thank you for your feedback. We strive to provide the highest quality of service and holiday experience to all our guests, and your opinions are very valuable to us in ensuring that we achieve this goal.A big thank you from the team for your lovely compliments and appreciation of your recent stay with us, we always try to go the "extra mile" and your pleasure is our pleasure too.Thank you once again, we hope to welcome you back to your home from home in the not too distant future.Kind regardsLaura LópezGuest Experience Manager

Dear Angela,Thank you for booking at Secrets Resort & Spa and for taking the time to share your review!!We are looking forward to having you back.Kind regards,Alejandro Borges,

Dear Terry,Thank you for saring your review and for booking at Secrets Lanzarote Resort & Spa.We are looking forward to having you back.Kind regards,Alejandro Borges,

Chére Fannie,Cést un réel plaisir de lire votre commentaire et je me réjouis que vous avez passé un sèjour inoubliable. Nous sommes ravis que votre expérience a été à la hauteur de vos attentes et que notre personnel ait été à vos petits soins.Merci bien et á bientôt pour votre prochaine visite chez nous.Sincères salutations,Laura López

Monsieur Nous vous remercions d'avoir choisi Secrets Resorts & Spa pour votre séjour à Lanzarote, mais nous regrettons de ne pas avoir pu répondre à vos attentes.Meilleures salutations,Alejandro Borges

Dear Jvon,Thank you for booking at Secrets Resorts & Spa and for sharing your positive review!We are looking forward to having your back.Kind regards,Alejandro Borges

Dear Mr. Michael,Thank you for booking at the Secrets Resorts & Spa and for sharing your experience about your recent stay.Kind regards,Alejandro Borges

Dear James,Thank you for booking at the Secrets Resorts & Spa and for sharing your positive review!Kind regards,Alejandro Borges

Dear Paul,Thank you so much for booking at the Secrets Resorts & Spa and for sharing your positive review about your recent stay!Kind regardsAlejandro Borges,

Dear Dionne,Thank you for booking at the Secrets Resorts and Spa hotel and for sharing your positive review regarding your recent stay!Kind regards,

Thank you so much for taking the time to share your experience and for booking at the Secrets Resorts and Spa Hotel.We are looking forward to having you back!Kind regards,

Dear Christian,Thank you for booking at Secrets resort & Spa hotel and for taking the time to share your experience.We are glad that our staff made a good impression on you, however we apologize if we were unable to meet your expectations at all levels.Rest assured that we will continue to work to improve service as we strive to provide the best possible service to all our guests.Kind regards,

Dear Alison,A big thank you from the team for your lovely compliments and appreciation of your recent stay with us, we always try to go the "extra mile" and your pleasure is our pleasure too.We hope to welcome you back to your home from home in the not too distant future.Kind Regards,Carla LópezGuest Experience Team

Dear Sheila,A big thank you from the team for your appreciation of your recent stay with us, we always try to go the "extra mile" and your pleasure is our pleasure too.We hope to welcome you back to your home from home in the not too distant future.Kind Regards,Carla LópezGuest Experience Team

Dear Davina,Thank you for your excellent rating following your recent stay with us.We look forward to welcoming you again very soon at Secrets Lanzarote Resort & Spa.Best wishes,Laura LópezAssistant Guest Experience Manager

Dear Glenda,Thank you for booking at Secrets Resorts & Spa and for sharing your review!We are looking forward to have you back so you will be able to experience the constant improvements that we keep doing.Kind regards,Alejandro Borges

Estimado huesped,¡Gracias por su excelente reseña!Esperamos volver a recibirle muy pronto en Secrets Lanzarote Resort & Spa.Nuestros mejores deseos,Chloé BinhamGuest Experience Manager

Dear Colleen,Thank you for your excellent rating following your recent stay with us.We look forward to welcoming you again very soon at Secrets Lanzarote Resort & Spa.Best wishes,Chloé BinhamGuest Experience Manager

Dear Guest,A big thank you from all the team for your lovely compliments and appreciation of your recent stay with us.As a team we very much look forward to welcoming you again very soon.Best regards,Chloé BinhamGuest Experience Manager

Dear Joanna,A big thank you from all the team for your lovely compliments and appreciation of your recent stay with us, We are delighted to hear that you enjoyed our facilities and restaurants.Please accept our most sincere apologies for the inconvenience you experienced regarding your minibar we note your comments for discussion with our Housekeeping team.As a team we very much look forward to welcoming you again very soon.Best regards,Chloé BinhamGuest Experience Manager

Dear Jagdish,First of all, we would like to thank you for leaving us such a wonderful review, we really appreciate it as we work hard every day to make the experience of our customers as an excellent experience. As a team we most certainly endeavour to maximise your relaxation, enjoyment and service. We really thamk you for your lovely compliments to our fantastic spa.We sincerely hope that you will return to us before too long.Best regards,Laura LópezAssistant Guest Experience Manager

Dear Roger,Thank you very much for your review!We hope to welcome you again very soon at Secrets Lanzarote Resort & Spa.Our very best wishes,Laura LópezAssistant Guest Experience Manager

Dear John,Thank you very much for your review!We hope to welcome you again very soon at Secrets Lanzarote Resort & Spa.Our very best wishes,Laura LópezAssistant Guest Experience Manager

Dear Megan,First of all, we would like to thank you for leaving us such a wonderful review, we really appreciate it as we work hard every day to make the experience of our customers as an excellent experience. As a team we most certainly endeavour to maximise your relaxation, enjoyment and service. We really thamk you for your lovely compliments to our fantastic spa.We sincerely hope that you will return to us before too long.Best regards,Laura LópezAssistant Guest Experience Manager

Dear Katie,Thank you for your excellent review!We hope to welcome you again very soon at Secrets Lanzarote Resort & Spa.Our very best wishes,Laura LópezAssistant Guest Experience Manager

Dear Muriel,First of all we would like to thank you for your words, we are delighted to know that your stay with us at Secrets Lanzarote was fabulous!On behalf of the entire team we greatly appreciate such a wonderful review of our hotel, your generous compliments really allow future guests to percieve the immense importance we place on our service and our guests. We work hard every day to make you feel at home and to know that we have succeeded in our aim makes us very proud. We value your confidence in us and hope that your return will be very soon!Best regards,Laura LópezAssistant Guest Experience Manager

Dear Padraic,Our guests are all important to us and we follow up every viewpoint of commentary they make diligently. It saddens us to note that you did not make our Guest Experience Team aware of any dissatisfaction. The Guest Experience Team do welcome all clients at breakfast and dinner daily with the express purpose of getting to know you and of any concerns you may have or situations that we can help with. We do act to resolve and solution the very best outcome. There are always of enhancing your experience and we have the absolute power to do this. If only you have discussed your issues, you would now be aware of your commitment to answer any issue during the stay with a much improved experience.Your expectations are important to us and we would have wish to have known of your feelings. We hope very much that you will find an opportunity to visit us again knowing that you are valued and that we will manage your stay beautifully.Kind regards,Chloé BinhamGuest Experience Manager

Dear Marco,Thank you for your excellent rating following your recent stay with us.We look forward to welcoming you again very soon at Secrets Lanzarote Resort & Spa.Best wishes,Chloé BinhamGuest Experience Manager

Sehr geehrter Peter,Vielen Dank für Ihren ausgezeichneten Kommentar. Wir freuen uns, dass sich der Enthusiasmus und die Anstrengungen, die wir jeden Tag im Secrets Lanzarote unternehmen, in den Erfahrungen unserer Gäste widerspiegeln.Es freut uns sehr zu wissen, dass Sie einen unschlagbaren Aufenthalt bei uns genossen haben, da wir uns jeden Tag mit viel Liebe um jedes Detail kümmern, damit unsere Gäste einzigartige Erlebnisse auf der Insel genießen können. Es ist schön zu wissen, dass wir dieses Ziel in Ihrem Fall erreicht haben.Im Namen des gesamten Personals würde es uns sehr freuen, Sie bald wieder in unserem Resort begrüßen zu dürfen, wir würden uns freuen, Sie wieder zu betreuen.Mit unseren besten Wünschen,Chloé BinhamGuest Experience Manager

Dear Julia-Sophie,Thank you for your rating following your recent stay with us.We look forward to welcoming you again very soon at Secrets Lanzarote Resort & Spa.Best wishes,Chloé BinhamGuest Experience Manager

Dear Kathryn,First of all we would like to thank you for your excellent review and we are delighted to know that your stay with us at Secrets Lanzarote was fabulous!On behalf of the entire team we greatly appreciate such a wonderful review of our hotel, your generous compliments really allow future guests to percieve the immense importance we place on our service and our guests. We work hard every day to make you feel at home and to know that we have succeeded in our aim makes us very proud. We value your confidence in us and hope that your return will be very soon!Best regards,Laura LópezAssistant Guest Experience Manager

Sehr geehrter Gast, Vielen Dank, dass Sie das Secrets Lanzarote als Ihr Urlaubsziel gewählt haben und sich die Zeit genommen haben, uns Ihren Kommentar mitzuteilen. Wir sind dankbar für Ihre Beobachtungen und werden natürlich schnell handeln, um jegliche Kritik oder mangelnde Aufmerksamkeit für Details zu beseitigen. Hier im "Secrets Lanzarote" schätzen wir unsere Gäste und hoffen immer, dass wir jeden Mangel oder jedes Problem während des Aufenthaltes beheben können. Wir hoffen, Sie wieder bei uns begrüßen zu dürfen. Mit freundlichen Grüßen, Giulia Braglia Laura López

Dear Isabelle,Thank you for your review!We hope to welcome you again very soon at Secrets Lanzarote Resort & Spa.Our very best wishes,Laura López

Dear SorenFirst of all we would like to thank you for taking the time to give us your feedback. We are very pleased to hear that you loved our hotel. We aim to please every tastebud with our food choices. If we fail to please, our chef team will always source a dish to your liking. We are most obliging, and it really is a question of asking. You are our guest and as hosts we have the resources, and the absolute will to achieve our best for you. Opinions and tastes can be worlds' apart however detail is important to us. We note your comments and will always welcome your words. On behalf of all the Secrets Lanzarote team we hope to welcome you again in the not too distant future. Kind regards, Laura López

Estimada Marie,Gracias por valorar su experiencia con nosotros en Secrets Lanzarote.Esperamos volver a verles muy pronto.Atentamente,Chloé BinhamGuest Experience Manager

Estimada Sra. Martina,Gracias por su excelente valoración de su estancia con nosotros en Secrets Lanzarote.Esperamos darle la bienvenida de nuevo muy pronto.Atentamente,Chloé Binham

Dear Jack,Wonderful compliments to both our Secrets Lanzarote hotel team and the facilities of our beautiful hotel, we are thrilled. At Guest Experience we try to, meet and know our guests, to find opportunities to be closer to them and to keep abreast of their enjoyment of the stay. Sonia will be delighted with your recognition of her service.Your review is much appreciated and your points noted.We love our guests and value each one most highly. We wish you many more holiday moments and invite you to return to us so that we can meet with you and determine your preferences. A great "Secrets" experience is all important.My sincere regards,Chloé BinhamGuest Experience Manager

Estimada Sra. Cabezuelo,Gracias por elegir Secrets Lanzarote para sus vacaciones, así como por el tiempo que ha invertido en compartir su experiencia con nosotros.Nos complace saber que su estancia en el hotel ha sido generalmente de su agrado. Día a día trabajamos con ilusión para que nuestros huéspedes disfruten una experiencia inolvidable. Nos complace escuchar que la profesionalidad y amabilidad que caracteriza a nuestro equipo humano, hayan supuesto una influencia positiva sobre su experiencia con nosotros.En Secrets Lanzarote trabajamos cada día para seguir mejorando, y con este espíritu tomamos sus comentarios,Gracias de nuevo por la confianza depositada en nuestro Hotel, le esperamos con los brazos abiertos en sus próximas vacaciones.Un saludo,Chloé Binham

Chère Corinne,Nous vous remercions pour votre excellent commentaire suite à votre récent séjour au Secrets Lanzarote Resort & Spa.Nous espérons vous accueillir à nouveau dans un avenir proche.Nous vous prions d'agréer, Madame, Monsieur, l'expression de nos salutations distinguées,Chloé Binham

Dear Brian,Thank you for your excellent review following your recent stay with us at Secrets Lanzarote Resort & Spa.We hope to welcome you again in the not too distant future.Best regards,Chloé Binham

Dear Laetitia,Thank you for your excellent review following your recent stay with us at Secrets Lanzarote.We hope to see you again in the not too distant future.Best regards,Chloé Binham