When I tell you I’m livid I mean it. Although I live in a surrounding city my brother went to the prom here this hotel has gotten an upgrade and all but not on service. At check in it was fine however I was given a room room twice and then none of the keys to a supposed right room actually works. I’m writing this outside of a wrong room as we speak. This hotel may look nice and have nice amenities but don’t be fooled it’s a hot mess I will never stay at this location again and I mean that with my whole chest
LaToi
2024 年 5 月に 1 泊滞在
10/10 (非常に良い)
Hector、Lancaster
2024 年 5 月 23 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Nice
Hector
2024 年 5 月に 2 泊滞在
2/10 (非常に不満)
Jessica
小さなお子様連れの家族旅行
2024 年 5 月 16 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Unaccommodating. Refuse to issue a refund even though I tried to cancel months in advance. Charge extra for early checking but when I called to ask if I could check in early nothing was mentioned about paying extra. Room was dirty, no fleece blanket, room had visible construction repairs. Will not be staying here again.
Jessica
2024 年 5 月に 1 泊滞在
6/10 (普通)
Vivek
小さなお子様連れの家族旅行
2024 年 5 月 13 日
気になった点 : スタッフとサービス、設備とサービス
Very bad staff specially at checking counter
Vivek
2024 年 5 月に 1 泊滞在
2/10 (非常に不満)
Jessica
家族旅行
2024 年 5 月 13 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Bugs!!! Mattresses are absolutely filthy with signs of bedbugs everywhere. I’ve never been so grossed out. After telling management we were moved to a room that was infested with ants. So dirty. Was staying for a dance competition. Will never stay again. I’d rather sleep in my car.
Jessica
2024 年 5 月に 1 泊滞在
2/10 (非常に不満)
Carlos、Bridgeport
家族旅行
2024 年 5 月 11 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We even found bugs
Carlos
2024 年 5 月に 1 泊滞在
8/10 (良い)
Karen
2024 年 5 月 4 日
The rooms I thought would be nicer
Karen
2024 年 5 月に 1 泊滞在
8/10 (良い)
Samantha
出張, 家族旅行
2024 年 5 月 2 日
良かった点 : 設備とサービス、施設のコンディションと設備
気になった点 : 清潔度
Visit this hotel on many occasions for Dance events. This trip I had two rooms and neither room was cleaned upon check in. Once housekeeping was notified the issue was resolved, but the trash, uncleaned bathrooms, and unmade beds were somehow overlooked on the first round.
Samantha
2024 年 3 月に 1 泊滞在
2/10 (非常に不満)
Jayden
出張, グループ旅行
2024 年 4 月 28 日
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Looks good from the outside. Interior was dirty.Room was terrible! There was hair all over in beds and bathroom, floor carpet was dirty. would not recommend.