Worst first time VRBO experience- No communication from property manager - we never received any check-in information prior to our arrival. We emailed and called the "host" on the phone number provided and was sent to voicemail. Once we arrived at the house and needed a code to get in the home. We called the host several times with no answer for hours- we were stranded in Lake George, NY with our family in tow. VRBO was not accommodating whatsoever and kept transferring us to multiple reps that could not understand our language- English. We were forced to stay in a sleezy motel down the street for the night out of pocket. The next day we were contacted by someone helping the property manager with the code to get in. The home had empty beer cans on the front steps, a broken window in the kitchen and smelled of dead animal on the upstairs loft- limited to no parking located on a dangerous, busy road. The second day we were there I received an apology text that they were embarrassed for the lack of communication. Would not recommend - our whole stay suffered financially and dimmed our vacation massively- VERY DISSAPPOINTED.