デラックス バンガロー 浴槽 | 羽毛の掛け布団、ピロートップベッド、ミニバー、セーフティボックス (室内)

ホテル ロマス デル ヴォルカンの口コミ

3.5 out of 5
ホテル ロマス デル ヴォルカン
4.5 Km NW of Fortuna, San Carlos, La Fortuna, Alajuela

口コミ

9.4

最高に素晴らしい

評価 10 - 913 件の口コミ中 674 件が非常に良い" "
評価 8 - 913 件の口コミ中 172 件が良い" "
評価 6 - 913 件の口コミ中 37 件が普通" "
評価 4 - 913 件の口コミ中 10 件が不満" "
評価 2 - 913 件の口コミ中 20 件が非常に不満" "

9.6/10

清潔度

9.4/10

スタッフとサービス

9.2/10

設備とサービス

9.4/10

施設のコンディションと設備

9.8/10

環境への配慮

口コミ

10/10 (非常に良い)

Laura

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Amazing
2024 年 5 月に 3 泊滞在

10/10 (非常に良い)

Aurora

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Magnific place with views to dye for!
2024 年 5 月に 7 泊滞在

10/10 (非常に良い)

Ni

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful environment, great service, we love the hotel and will definitely come back again
2024 年 5 月に 2 泊滞在

10/10 (非常に良い)

Gabriellees

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Es hermoso ,tiene unos patios espectaculares y el personal muy amable !!!los masajes en el spa a otro nivel
2024 年 5 月に 2 泊滞在
Hotel Lomas del Volcánからの返信 (投稿日 : 2024 年 5 月 22 日)
Estimado Gabriellees,¡Muchas gracias por su amable reseña! Nos alegra mucho saber que disfrutó de su estancia en nuestro hotel.Es fantástico saber que encontró nuestros patios espectaculares y que nuestro personal le brindó un servicio amable. Nos complace también que haya disfrutado de los masajes en nuestro spa y que los haya encontrado de otro nivel.Gracias por elegir nuestro hotel. Esperamos tener el placer de darle la bienvenida nuevamente en el futuro.

10/10 (非常に良い)

Yoel

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
More ligths around
2024 年 5 月に 3 泊滞在
Hotel Lomas del Volcánからの返信 (投稿日 : 2024 年 5 月 18 日)
Dear Yoel,Thank you for your feedback regarding the lighting around our property. We appreciate you taking the time to share your experience, and we're glad to see that you had a good stay overall.Your feedback helps us identify areas where we can make improvements, and we'll work on addressing this issue to enhance the overall experience for our guests.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for an even better experience in the future!

10/10 (非常に良い)

Maral

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This is a beautiful property and we would definitely stay here again! I will say that we had some issues with our room upon check in as the AC wasn’t working and we nearly got heat strokes because of it, but thy gave us a new room and AC worked fine!
2024 年 5 月に 2 泊滞在
Hotel Lomas del Volcánからの返信 (投稿日 : 2024 年 5 月 18 日)
Dear Maral,Thank you for your kind words about our property! We're thrilled to hear that you enjoyed your stay overall and that you would choose to stay with us again in the future.We sincerely apologize for the inconvenience you experienced with the AC in your initial room. Your comfort and well-being are our top priorities, and we're sorry to hear that the AC issue caused discomfort. We're glad that our team was able to quickly resolve the issue by providing you with a new room where the AC worked properly.Thank you for bringing this matter to our attention, as it allows us to address any issues promptly and ensure that all of our guests have a comfortable and enjoyable stay.We appreciate your feedback and hope to have the opportunity to welcome you back for a flawless experience next time!

10/10 (非常に良い)

Michael

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This property is absolutely amazing! Out of the path yet 4 minutes drive from Fortuna (Uber is $3.50). We could have not asked for more. Bungalows are beautiful and clean, very large shower and a small balcony facing tropical lush gardens in the back with birds all around and a small patio with table and chairs in the front. The view of the volcano is spectacular and breakfast in the morning is a delight with views and monkeys sitting on branches. They have a small spa and the yoga class was very good too. If you are looking for a party place, go somewhere else. People at this hotel are having fun but they enjoy the peaceful and relaxed atmosphere. We did everything on our own as most attractions are 10 to 15 minutes away: volcano trails, hot springs, Natura Park, Rio Danta for sloth watching (we saw a mom and baby there, for free:) We had such a great week and employees working there are very respectful and attentive. The hotel has a trail (a real trail in the forest) and we spent hours there, saw red pickers, yellow beek small toucan, other birds. We only did the Chocolate Tour with the hotel. Food was also excellent. If you are looking at saving money, you can eat in La Fortuna but if you want a nice service and great food, 1 restaurant and 2 bars on site have plenty of delicious plates. You can sip on great cocktails at the pool bar or order food there as well. Absolutely no regrets on our choice, this was our first time in Costa Rica and it was really Pura Vida!
2024 年 5 月に 6 泊滞在
Hotel Lomas del Volcánからの返信 (投稿日 : 2024 年 5 月 18 日)
Dear Michael,It sounds like you had an incredible experience at our hotel! Thank you so much for taking the time to share your detailed feedback. We're thrilled to hear that you found our property amazing and enjoyed the tranquility it offers while still being conveniently located near Fortuna.We're delighted that you loved our beautiful and clean bungalows, the spectacular views of the volcano, and the delightful breakfast with monkey sightings. It's fantastic to hear that you also enjoyed our spa, yoga classes, and the peaceful atmosphere that our hotel provides. As well, we're glad you had the opportunity to see some wildlife during your stay.We're also pleased that you enjoyed the food at our restaurant and bars. Providing delicious meals and excellent service is always our goal, and we're glad that we met your expectations.Thank you for choosing to stay with us during your first visit to Costa Rica. We hope to have the pleasure of welcoming you back for another unforgettable experience in the future!

10/10 (非常に良い)

Obedc

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
My wife and I really enjoyed our stay. Room was perfect, food was great and staffs were amazing.
2024 年 5 月に 3 泊滞在
Hotel Lomas del Volcánからの返信 (投稿日 : 2024 年 5 月 18 日)
Dear Obedc,Thank you so much for sharing your experience at Hotel Lomas del Volcán! We're thrilled to hear that you and your wife enjoyed your stay with us.It's fantastic to know that you found the room perfect, enjoyed the great food, and were impressed by our amazing staff. Providing exceptional experiences for our guests is our top priority, and we're delighted that we succeeded during your visit.We truly appreciate your kind words and hope to have the pleasure of welcoming you both back for another memorable stay in the future!

10/10 (非常に良い)

Jennifer

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Perfekt
2024 年 5 月に 3 泊滞在
Hotel Lomas del Volcánからの返信 (投稿日 : 2024 年 5 月 18 日)
Liebe Jennifer,Vielen Dank, dass du uns besucht hast! Wir sind stolz darauf zu hören, dass dein Erlebnis in unserem Hotel perfekt war. Wir hoffen aufrichtig, dass du bald für einen weiteren ebenso perfekten Aufenthalt zurückkehrst!

10/10 (非常に良い)

Ann-Marie、Miramar

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I have stayed in a number of places in the area and this so far has been my favorite. I was pleasantly surprised by everything! Price, Staff, the hospitality, rooms were quaint and very clean and I loved how well maintained the property was. Definitely going back!
2024 年 5 月に 1 泊滞在
Hotel Lomas del Volcánからの返信 (投稿日 : 2024 年 5 月 7 日)
Dear Ann-Marie,We're delighted to hear that your stay with us exceeded your expectations and that we're your favorite among the places you've stayed in the area! Providing excellent value, attentive staff, warm hospitality, and clean, comfortable rooms are among our top priorities, so we're thrilled that you appreciated these aspects of your experience. It's also wonderful to know that you enjoyed the well-maintained property. Thank you for your kind words, and we look forward to welcoming you back for another fantastic stay in the future!

10/10 (非常に良い)

Jorge

2024 年 4 月に 2 泊滞在

10/10 (非常に良い)

Redient、miami

カップルで旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Easy to use
2024 年 5 月に 1 泊滞在
Hotel Lomas del Volcánからの返信 (投稿日 : 2024 年 5 月 6 日)
Dear Redient,Thank you for visiting us. We're thrilled to see that you gave us a perfect rating, indicating that you had a wonderful stay at our hotel. Your satisfaction is our top priority, and we're delighted that we could provide you with a memorable experience.We hope to have the pleasure of welcoming you back soon!

10/10 (非常に良い)

Jeffrey T

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Amazing staff. Everyone was genuine, smiling, helpful and kind. Property is well thought out. You really don’t need to go on any tours. The wildlife is amazing right outside your front door or cute back veranda. We saw everything the tour guides were trying to find for you right on property. If you go, try their private hiking path and you will see more wildlife. Food choices were top notch. Water was safe to drink right from the tap. Morning breakfast was always a treat and started the day off right. First time to Costa Rica for us and if you are a nature lover and not looking for a fast paced Pacific coast vacation. The La Fortuna area can’t be beat. We will be back and looking forward to seeing our new Las Lomas del Volcán friends.
2024 年 4 月に 7 泊滞在
Hotel Lomas del Volcánからの返信 (投稿日 : 2024 年 5 月 6 日)
Dear Jeffrey,It sounds like you had an incredible experience at our hotel, and we're thrilled to hear about it! Thank you for your kind words about our staff and property. We're delighted that you found our team to be genuine, helpful, and kind, and that you enjoyed the wildlife right outside your door. Our private hiking path is indeed a hidden gem for spotting even more wildlife. We're glad you enjoyed our food choices and found our morning breakfast to be a treat. It's wonderful to hear that you appreciated the slower pace and natural beauty of the La Fortuna area. We can't wait to welcome you back and see you again soon!

10/10 (非常に良い)

Yuen

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Amazing property excellent view of the volcano beautiful amenities. Free yoga on site. Plenty of parking spots. Absolutely enjoyed my stay there!
2024 年 4 月に 3 泊滞在
Hotel Lomas del Volcánからの返信 (投稿日 : 2024 年 5 月 5 日)
Dear YuenThank you for sharing your experience! We're delighted to hear that you enjoyed the amazing property, the excellent view of the volcano, and the beautiful amenities. It's great that you appreciated the free yoga on-site and the ample parking spots. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future!

10/10 (非常に良い)

Hanforft、Riverview

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great location and views
2024 年 4 月に 2 泊滞在
Hotel Lomas del Volcánからの返信 (投稿日 : 2024 年 5 月 5 日)
Dear HanforftThank you for your feedback! We're glad you enjoyed the location and views during your stay. We hope to welcome you back again soon!

8/10 (良い)

Adam、Boca raton

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Very close to volcano Food is very good , dinner especially Dianna , Richard $ Robert Were great at reception Shower was horrible No pressure and not hot
2024 年 4 月に 4 泊滞在
Hotel Lomas del Volcánからの返信 (投稿日 : 2024 年 5 月 5 日)
Dear Adam,Thank you for sharing your feedback with us. We're delighted to hear that you enjoyed the proximity to the volcano and found the food, especially dinner, to be very good. We'll be sure to pass along your compliments to Dianna, Richard, and Robert at reception for their great service.However, we're sorry to hear about the issues you experienced with the shower. Please accept our apologies for any inconvenience this may have caused. We will address this matter with our maintenance team to ensure that the water pressure and temperature are improved for future guests.We appreciate your valuable feedback and hope to have the opportunity to welcome you back for an improved experience in the future.

10/10 (非常に良い)

Imani、San Diego

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2024 年 4 月に 4 泊滞在
Hotel Lomas del Volcánからの返信 (投稿日 : 2024 年 5 月 22 日)
Dear Imani,Thank you for choosing us as your hotel in La Fortuna. We're delighted to see your excellent rating, showing that we provided you an outstanding experience.We hope to welcome you back soon!

10/10 (非常に良い)

sylvester

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Love the overall ambiance and being surrounded by nature. Great views of Arenal Volcano. Very nice pool facility and bar. Food was excellent and great staffs.
2024 年 4 月に 3 泊滞在
Hotel Lomas del Volcánからの返信 (投稿日 : 2024 年 5 月 5 日)
Dear Sylvester,Thank you for sharing your positive feedback with us! We're thrilled to hear that you loved the overall ambiance of our hotel and enjoyed being surrounded by nature. It's fantastic that you appreciated the great views of Arenal Volcano and enjoyed our pool facility and bar.We're also delighted to hear that you found the food excellent and that our staff provided great service throughout your stay.We hope to have the pleasure of welcoming you back for another enjoyable experience in the future!

10/10 (非常に良い)

moises

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Secluded beautiful property
Hotel Lomas del Volcánからの返信 (投稿日 : 2024 年 4 月 29 日)
Dear Moises,Thank you for your feedback! We're glad you enjoyed the secluded beauty of our property. We aim to provide a peaceful and serene environment for our guests to relax and unwind. We hope to welcome you back soon for another memorable stay!

10/10 (非常に良い)

Melimar

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 4 泊滞在
Hotel Lomas del Volcánからの返信 (投稿日 : 2024 年 4 月 29 日)
Dear Melimar,Thank you for choosing to stay with us and for giving us a perfect rating. We're delighted to hear that you had a great experience during your visit. It was a pleasure hosting you, and we look forward to welcoming you back someday!

10/10 (非常に良い)

maulik

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent maintained property. Definately recommended to stay.
2024 年 4 月に 2 泊滞在
Hotel Lomas del Volcánからの返信 (投稿日 : 2024 年 4 月 29 日)
Dear Maulik,Thank you for your recommendation! We're thrilled to hear that you enjoyed your stay at our property. We take great pride in maintaining our facilities to ensure that our guests have a wonderful experience. If you ever find yourself in the area again, we would be honored to welcome you back.

10/10 (非常に良い)

Daisy、granada hills

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful place
2024 年 4 月に 3 泊滞在
Hotel Lomas del Volcánからの返信 (投稿日 : 2024 年 4 月 29 日)
Dear Daisy,Thank you for your kind words! We're delighted that you found our place beautiful. We strive to provide our guests with an unforgettable experience surrounded by natural beauty. If you ever find yourself in the area again, we'd love to welcome you back.

10/10 (非常に良い)

Malorie

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Dream vacation came true! Bungalows were so unique and the property was gorgeous
2024 年 4 月に 3 泊滞在
Hotel Lomas del Volcánからの返信 (投稿日 : 2024 年 4 月 29 日)
Dear Malorie,Thank you for sharing your experience with us! We're thrilled to hear that your dream vacation came true during your stay with us. It's wonderful to know that you found our bungalows unique and enjoyed the beauty of our property. We hope to have the pleasure of hosting you again in the future for another memorable experience!

10/10 (非常に良い)

moises

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Unique property, beautiful grounds
2024 年 4 月に 3 泊滞在
Hotel Lomas del Volcánからの返信 (投稿日 : 2024 年 4 月 29 日)
Dear Moises,Thank you for your review! We're delighted to hear that you found our property unique and appreciated the beauty of our grounds. We strive to create a memorable and enjoyable experience for all our guests, and we're glad to hear that you enjoyed your time with us. We hope to have the pleasure of welcoming you back in the future for another wonderful stay!

10/10 (非常に良い)

Nancy

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The property has beautiful foliage and the bungalows are private and quiet. The breakfast buffet that is included is wonderful. Made to order omelets, fruit, hot dishes, potatoes, ham and cheese and breads etc.. plus a full table of desserts!
2024 年 4 月に 3 泊滞在
Hotel Lomas del Volcánからの返信 (投稿日 : 2024 年 4 月 24 日)
Dear Nancy,We're delighted to hear that you enjoyed the beautiful surroundings and the privacy of our bungalows! It's fantastic that you found our breakfast buffet to be wonderful, with a variety of delicious options to choose from. Thank you for sharing your experience, and we hope to welcome you back for another delightful stay in the future!

10/10 (非常に良い)

Katherina

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This place was so unique and beautiful! We loved staying here and would absolutely go back.
2024 年 4 月に 3 泊滞在
Hotel Lomas del Volcánからの返信 (投稿日 : 2024 年 4 月 23 日)
Dear Katherina,Thank you for your positive review! We're delighted to hear that you had such a great experience with us and that you would consider returning in the future. Thank you for your kind words, and we look forward to welcoming you back whenever you decide to visit again!

10/10 (非常に良い)

joslyn

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Beautiful location, didn’t realize we received breakfast too and it was delicious. The staff was friendly and I would’ve absolutely return for another stay.
2024 年 4 月に 2 泊滞在
Hotel Lomas del Volcánからの返信 (投稿日 : 2024 年 4 月 22 日)
Dear Joslyn,Thank you for sharing your experience with us! We're delighted to hear that you enjoyed the beautiful location of our hotel. Providing a picturesque setting for our guests to relax and unwind is one of our top priorities.We're glad to hear that you were pleasantly surprised by the inclusion of breakfast during your stay and that you found it delicious. Ensuring that our guests start their day off right with a satisfying breakfast is important to us, and we're pleased that we could exceed your expectations in this regard.It's wonderful to hear that you found our staff friendly and that you would absolutely return for another stay. Providing excellent customer service and creating memorable experiences for our guests are our top priorities, and we're thrilled that we succeeded in doing so during your stay.Thank you for choosing to stay with us, and we look forward to welcoming you back for another enjoyable stay in the future.

10/10 (非常に良い)

ana

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great view of Arenal Volcano especially in the restaurant area. Excellent breakfast- lots of food choices and excellent service. Community is family friendly. Close to town.
2024 年 4 月に 4 泊滞在
Hotel Lomas del Volcánからの返信 (投稿日 : 2024 年 4 月 22 日)
Dear Ana,Thank you for sharing your experience with us! We're thrilled to hear that you enjoyed the great view of Arenal Volcano, especially from our restaurant area. Providing stunning views of the natural surroundings is one of the highlights of our property, and we're delighted that it enhanced your dining experience.We're glad to hear that you found our breakfast offerings excellent, with lots of food choices, and that you received excellent service. Ensuring that our guests start their day off right with a satisfying breakfast and attentive service is important to us, and we're pleased that we met your expectations. It's wonderful that our location is convenient for accessing the town. Thank you for choosing to stay with us, and we hope to welcome you back for another enjoyable stay in the future!

10/10 (非常に良い)

Kaz

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Beautiful location great accommodations wonderful service ,if you looking for something spectacular that should be your Costa Rica destination!
2024 年 4 月に 2 泊滞在
Hotel Lomas del Volcánからの返信 (投稿日 : 2024 年 4 月 16 日)
Dear Kaz, Thank you so much for your glowing review! We're thrilled to hear that you found our location beautiful, our accommodations great, and our service wonderful.We strive to provide our guests with a spectacular experience, and we're delighted that we succeeded in making your stay memorable.Thank you for choosing us as your Costa Rica destination, and we hope to have the pleasure of welcoming you back for another spectacular experience in the future!

10/10 (非常に良い)

Cynthia

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful property and amazing staff and service. Photos online don’t do the pool justice there’s 3 different temperatures. Breakfast was delicious!
2024 年 4 月に 2 泊滞在
Hotel Lomas del Volcánからの返信 (投稿日 : 2024 年 4 月 16 日)
Dear Cynthia,Thank you so much for your kind words! We're thrilled to hear that you found our property beautiful and that you were impressed by our amazing staff and service.We're glad that you enjoyed our pool. About the photos, we finished the upgrades in high season so we haven't had the time to take new photos.It's wonderful to hear that you found our breakfast delicious. We strive to offer a delightful culinary experience for our guests, and we're delighted that we succeeded in this regard.Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back for another memorable stay in the future!

10/10 (非常に良い)

Jordan

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Beautiful grounds and friendly staff, close enough to all the fun in lafortuna but far enough away its quiet. Do the hike threw the surrounding grounds
2024 年 4 月に 1 泊滞在
Hotel Lomas del Volcánからの返信 (投稿日 : 2024 年 4 月 15 日)
Dear Jordan,Thank you for your lovely feedback! We're delighted to hear that you enjoyed our beautiful grounds and found our staff to be friendly.It's great to know that our location provided the perfect balance between proximity to La Fortuna and a quiet atmosphere. We're pleased to hear that you took advantage of the surrounding grounds and enjoyed the hike.Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future!

10/10 (非常に良い)

Ketulkumar、Monroe Township

家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good property!
2024 年 4 月に 1 泊滞在
Hotel Lomas del Volcánからの返信 (投稿日 : 2024 年 4 月 8 日)
Dear Ketulkumar,Thank you for your feedback! We're pleased to hear that you found our property to be good. We aim to provide a comfortable and enjoyable experience for all our guests, and we hope to have the opportunity to welcome you back again in the future.

10/10 (非常に良い)

Jennifer

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
The property is absolutely beautiful and the rooms are spacious, clean and comfortable!
2024 年 3 月に 1 泊滞在
Hotel Lomas del Volcánからの返信 (投稿日 : 2024 年 4 月 4 日)
Dear Jennifer,Thank you for your kind words. We're delighted to hear that you found our property and rooms beautiful. Your feedback is truly appreciated. We hope to have the pleasure of welcoming you back soon for a longer stay, where we aim to make your experience even better!

8/10 (良い)

Eric

家族旅行
良かった点 : 清潔度、施設のコンディションと設備
Gorgeous location, could use more staff, reception trying their best.
2024 年 3 月に 2 泊滞在
Hotel Lomas del Volcánからの返信 (投稿日 : 2024 年 4 月 1 日)
Dear Eric,Thank you for sharing your feedback with us. We're delighted to hear that you found our location to be gorgeous and that our reception staff were doing their best to assist you.We appreciate your feedback regarding the staffing levels, and we will certainly take this into consideration as we strive to improve our service and guest experience.Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back for another enjoyable stay in the future!

8/10 (良い)

Mercedes

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 5 泊滞在
Hotel Lomas del Volcánからの返信 (投稿日 : 2024 年 4 月 1 日)
Estimada Mercedes,Agradecemos sinceramente su visita a nuestro establecimiento. Nos complace ver, a través de su calificación, que tuvo una buena estadía. Estaremos encantados de recibirlo nuevamente en el futuro. ¡Esperamos que regrese a visitarnos pronto!

10/10 (非常に良い)

Parvez

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The common areas of this hotel are spectacular! Staff are very friendly. We would stay here again!
2024 年 3 月に 3 泊滞在
Hotel Lomas del Volcánからの返信 (投稿日 : 2024 年 3 月 27 日)
Dear Parvez,Thank you for your kind words! We're thrilled to hear that you enjoyed the spectacular common areas of our hotel and that you found our staff to be very friendly.We're delighted that you had a great experience, and we look forward to welcoming you back for another wonderful stay in the future!

10/10 (非常に良い)

Bryan

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We really enjoyed our 3 days at the resort the hospitality was five star. The dining/bar staff were so friendly and they went above and beyond with the service they provided. One staff member was amazing thank you Manrique for your wonderful service.
2024 年 3 月に 3 泊滞在
Hotel Lomas del Volcánからの返信 (投稿日 : 2024 年 3 月 25 日)
Dear Bryan,Thank you for choosing our hotel during your stay in La Fortuna. We are thrilled to hear that you had a wonderful experience and that you appreciated the attention provided by our staff.We hope to have the pleasure of welcoming you back someday in the future!

10/10 (非常に良い)

VALERIE

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Hotel proche du volcan Arenal pour les excursions. Hotel en pleine nature trés agréable et tres propre. Le personnel est tres agréable également
2024 年 3 月に 1 泊滞在
Hotel Lomas del Volcánからの返信 (投稿日 : 2024 年 3 月 25 日)
Chère ValérieMerci beaucoup d'avoir pris le temps de partager votre expérience avec nous. Nous sommes ravis d'apprendre que vous avez trouvé notre hôtel proche du volcan Arenal pour les excursions et que vous avez apprécié son emplacement en pleine nature, très agréable et très propre.Nous sommes également enchantés de savoir que notre personnel vous a été agréable. Vos commentaires positifs sont une grande source de motivation pour toute notre équipe.Nous espérons avoir le plaisir de vous accueillir à nouveau lors de votre prochaine visite dans la région.

10/10 (非常に良い)

Lee

良かった点 : 施設のコンディションと設備
2024 年 3 月に 1 泊滞在
Hotel Lomas del Volcánからの返信 (投稿日 : 2024 年 3 月 25 日)
Dear Lee,Thank you for choosing to stay at our hotel. We greatly appreciate your perfect rating, as it indicates that you had a wonderful experience during your stay.We look forward to welcoming you back soon!

10/10 (非常に良い)

Ina

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Sehr saubere Zimmer. Bungalows in einer wunderschöner Naturanlage
2024 年 3 月に 1 泊滞在
Hotel Lomas del Volcánからの返信 (投稿日 : 2024 年 3 月 22 日)
Liebe Ina,Vielen Dank für Ihre freundliche Bewertung. Es freut uns sehr zu hören, dass Ihnen unsere sauberen Zimmer und Bungalows in unserer wunderschönen Naturanlage gefallen haben. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen!

10/10 (非常に良い)

Liliam

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Highly recommend! The views were everything! Drinks and bartenders were a hit! Staff is very accommodating and rooms were clean and well kept. Loved my experience! I can’t wait to go back! 5 stars!
2024 年 3 月に 2 泊滞在
Hotel Lomas del Volcánからの返信 (投稿日 : 2024 年 3 月 8 日)
Dear Liliam,Thank you so much for taking the time to share your wonderful experience at Hotel Lomas del Volcán! We're thrilled to hear that you highly recommend our hotel and that the views, drinks, and our staff made your stay memorable.It's delightful to know that you enjoyed the clean and well-kept rooms. Your kind words are truly appreciated, and we can't wait to welcome you back for another 5-star experience. We look forward to making your next visit even more special!

10/10 (非常に良い)

Nicole

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great hotel!
2024 年 2 月に 4 泊滞在
Hotel Lomas del Volcánからの返信 (投稿日 : 2024 年 2 月 19 日)
Dear Nicole,Thank you for your concise and positive feedback! We're thrilled to hear that you had a great experience at our hotel.We appreciate your support and hope to have the pleasure of welcoming you back for another great stay in the future!

10/10 (非常に良い)

Martin

2024 年 2 月に 1 泊滞在
Hotel Lomas del Volcánからの返信 (投稿日 : 2024 年 3 月 22 日)
Estimado Martín,Agradecemos sinceramente que haya elegido hospedarse en nuestro hotel. Nos complace ver, a través de su calificación, que quedó muy satisfecho con su estadía. Será un placer darle la bienvenida nuevamente en el futuro. ¡Esperamos que regrese a visitarnos algún día!

10/10 (非常に良い)

Cristina

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
100
Excelente
2024 年 2 月に 1 泊滞在
Hotel Lomas del Volcánからの返信 (投稿日 : 2024 年 2 月 15 日)
Estimada Cristina,Agradecemos sinceramente su visita y nos complace saber que tuvo una excelente estadía. Estamos emocionados por la posibilidad de darle la bienvenida nuevamente en sus próximas vacaciones. ¡Esperamos con entusiasmo su regreso!

10/10 (非常に良い)

Brian

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We stayed in an amazing new cabin - it was great!! Staff were friendly and helpful; pool area was quite relaxing and we enjoyed the convenience of dining at the resort.
2024 年 2 月に 2 泊滞在
Hotel Lomas del Volcánからの返信 (投稿日 : 2024 年 2 月 14 日)
Dear Brian,Thank you for your wonderful feedback! We are thrilled to hear that you had a great stay in our amazing new cabin. It's fantastic to know that you found our staff friendly and helpful, contributing to a positive experience.We're delighted that you enjoyed the relaxing pool area and took advantage of the convenience of dining at the resort. Providing a seamless and enjoyable experience for our guests is our top priority, and we're glad to hear that we succeeded during your stay.We appreciate your kind words and hope to have the pleasure of welcoming you back for another memorable experience at our resort!

8/10 (良い)

Lawrence

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Didnt like the lighting in the room, too dim, i cant read..
2024 年 2 月に 3 泊滞在
Hotel Lomas del Volcánからの返信 (投稿日 : 2024 年 2 月 14 日)
Dear Lawrence,Thank you for choosing to stay at our hotel. We are pleased to receive a good qualification from you, as it indicates that you had a positive experience during your stay. Your satisfaction is our priority.We also appreciate your feedback. In the past few days, we have received similar comments about this issue, and we want to assure you that we are working on implementing solutions to address and resolve it soon. We hope to have the pleasure of welcoming you back on your next holiday in Costa Rica!

10/10 (非常に良い)

Andriy

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Lovely bungalow and fantastic town
We had an amazing bungalow with a view of the volcano. It was quiet and relaxing. The facilities are in fantastic condition and the food is great. The staff was really great and helpful in booking our activities.
2024 年 1 月に 2 泊滞在
Hotel Lomas del Volcánからの返信 (投稿日 : 2024 年 2 月 7 日)
Dear Andriy,Thank you for your lovely review! We're thrilled to hear that you had an amazing stay in our bungalow with a view of the volcano. It's wonderful to know that the atmosphere was quiet and relaxing for you.We're delighted that you found our facilities in fantastic condition and enjoyed the great food. Our team works hard to maintain a high standard, and it's rewarding to hear when our guests appreciate it.We're also glad that our staff was able to assist you in booking activities, making your experience even more enjoyable. If your travels bring you back to our fantastic town, we'd be honored to welcome you again.

10/10 (非常に良い)

Leslie

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great!
Hotel Lomas del Volcánからの返信 (投稿日 : 2024 年 2 月 6 日)
Dear Leslie,We appreciate your choice in staying with us in La Fortuna. It's wonderful to hear that your stay was great. We look forward to the opportunity to welcome you back soon!

8/10 (良い)

Zahra

家族旅行
良かった点 : 清潔度
Good service
2024 年 2 月に 2 泊滞在
Hotel Lomas del Volcánからの返信 (投稿日 : 2024 年 2 月 5 日)
Dear Zahra,Thank you for visiting us. We are pleased to hear that you found our service to be good. Your positive feedback is greatly appreciated. We look forward to the opportunity of hosting you again on your next holiday in Costa Rica!

10/10 (非常に良い)

David

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Upgrade Wi-Fi room service ??
Lovely accommodation spoilt by poor room Wi-Fi service
2024 年 1 月に 2 泊滞在
Hotel Lomas del Volcánからの返信 (投稿日 : 2024 年 1 月 29 日)
Dear David,Thank you for selecting our hotel in La Fortuna. We appreciate your kind words about finding our hotel lovely. However, we sincerely apologize for the inconvenience you experienced with the Wi-Fi during your stay. Please be assured that we are actively working to enhance the Wi-Fi infrastructure, and changes will be implemented soon to address and improve this situation. We value your feedback, and we hope you consider revisiting us in the near future to experience the positive changes firsthand.