Arrived Wi to family members one relative got keys immediately upon check in, I had to wait 3 hours to get keys. Property landscape is beautiful and well maintain. Rooms outdated. No plugs for phones , could not find light switch . Bed made noises when you move. Tiles in bathroom patch not good .hot springs not hot enough.
Luz
2025 年 7 月に 1 泊滞在
8/10
Great location and views breakfast included was good. Rooms were well apportioned nothing fancy. We enjoyed the hot springs though a few weren’t open and some weren’t as warm as hoped for. Would recommend for location and staff was excellent!
Sean
2025 年 7 月に 3 泊滞在
10/10
really nice place, nice view and good service.
Jose
2025 年 7 月に 3 泊滞在
8/10
Staff was lovely, food was delicious and we only ordered room service from the restaurant, I’m sure it would have even been better if we ate in! Property was beautiful and the hot springs had wonderful views. Not over crowded.
Christina
2025 年 7 月に 3 泊滞在
10/10
Excellent views and thermal hot springs are great
Amod
2025 年 6 月に 3 泊滞在
10/10
Muy bien todo
Sebastian
2025 年 6 月に 1 泊滞在
6/10
Las facilidades están deterioradas. Pueden hacer algunas mejoras.
Coraly
2025 年 6 月に 2 泊滞在
4/10
Fue nuestra 4ta visita y las 2 ultimas no teniamos cable en tv, wifi y la ubicación de la habitacion tiene matas muy alta que no permite la vista al volcan. Entendemos que la gerente podria tener una escucha activa de los huespedes y no solo hacer las cosas por su gusto personal, las matas pueden mantener cortaditas bonitas que no quiten el atractivo del volcan.
Jennifer
2025 年 6 月に 2 泊滞在
8/10
We were very exited to come to this place . But Randy on the front desk was very rude and unpleasant to talk to . He give us the information about our room and every thing but his attitude toward us was like he was mad to be there . First time come to this hotel and were received in a very disrespectful way and we got a very rude person just to start our stay . No good for business .
Ana
2025 年 5 月に 3 泊滞在
10/10
Nice place, everywhere you are you can see the volcano. Thermal pools and wet bar are excellent. Breakfast was good too.
sandra
2025 年 5 月に 3 泊滞在
10/10
Alanna
2025 年 5 月に 6 泊滞在
10/10
The quality of the service and the overall positivity of the employees. What a great approach to life, please never change “pura vida”
Ramsey
2025 年 5 月に 6 泊滞在
8/10
The hotel was pretty and the thermal waters were super nice! The hot pools are small though so if there are too many people, it can feel crowded. Beds could be more comfortable, but overall we were happy with our stay.
Rebeca
2025 年 5 月に 1 泊滞在
10/10
The personal was super friendly. I lovet
jhon
2025 年 5 月に 2 泊滞在
10/10
Amazing stay. Our cottage had everything we needed, the breakfast was fantastic. But the thermal pools was the best part of our stay, so relaxing. We also booked a horse ride and it was by far the highly of our trip, our group rode on the Arenal river, unforgettable memories.
Gigi
2025 年 4 月に 3 泊滞在
10/10
Beautiful property, friendly staff. At the front desk, they were able to give information that helped us decide on our tours,and then made our reservations for us.
Bridget
2025 年 5 月に 1 泊滞在
10/10
Our own pool. The food was great. The pool where wonderful. Grounds wonderful. Ice maker a
Amber
2025 年 4 月に 2 泊滞在
10/10
El lugar cuenta con una vista muy buena hacia el volcán, es un lugar tranquilo.
Cristian
2025 年 4 月に 3 泊滞在
10/10
Arenal Paraíso Resort truly lives up to its name—it’s a paradise! The cabin we stayed in was incredibly spacious, comfortable, and spotless. The views of the surrounding nature and volcano were absolutely breathtaking. One of the highlights of our stay was the variety of Thermo Mineral Hot Springs pools—there were so many to choose from, and they were all so relaxing. There are even areas designed for kids, making it a great spot for families. The service was excellent, and the food was delicious. We absolutely loved our time here and can’t wait to come back again. Highly recommend!