Ryokan had all basic amenities like AC, TV. Customer service was pretty good as the front desk guy made many efforts to answer our questions from time to time. We also got breakfast and dinner which was organized in a traditional fashion. Breakfast had a nice selection and we liked it, but the shabu shabu dinner wasn’t great with chicken being the only meat. As for the room itself it was traditional but we thought there would be something akin to tea ceremony.
The onsen itself was comfortable with both indoor and outdoor and being able to experience both as they flipped men and women one in morning. It was convenient to have the hotel arrange a shuttle to the bus stop. The bus 17 from Kyoto station to Ohara is pretty convenient and runs frequently. The town of ohara nearby gives a taste of rural Japan and is a nice experience to walk through.
Overall it’s a good experience but next time for onsen I’d prefer being in outdoors in Nikko than repeat stay here. The entrance with pond full of koi, tannuki was very sweet me a nice site we could see from our window.