Dear Kondo, We noticed that you recently rated your experience at our hotel with a low satisfaction score. We appreciate your feedback, as it helps us identify areas where we can improve our service and guest experience.As we did not receive any specific comments or concerns regarding your stay, we kindly request that you share any issues or suggestions you may have. Your input is crucial to helping us address any problems and ensure a more enjoyable stay for future guests.Please feel free to reach out to us directly to discuss your experience. We value your input and look forward to hearing from you.Inspiringly Yours, Gary Loke Resident Manager PARKROYAL COLLECTION Kuala Lumpur
10/10 (非常に良い)
Akiko
2024 年 5 月 4 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Akiko
2024 年 5 月に 3 泊滞在
Gary Lokeからの返信 (投稿日 : 2024 年 5 月 7 日)
Dear Akiko,Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur.We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Inspiringly Yours, Gary Loke Resident Manager PARKROYAL COLLECTION Kuala Lumpur
8/10 (良い)
Koki
家族旅行
2024 年 4 月 12 日
良かった点 : スタッフとサービス
普通のホテル。デザインはおしゃれ。
Koki
2024 年 3 月に 4 泊滞在
Gary Lokeからの返信 (投稿日 : 2024 年 4 月 15 日)
Dear Koki,Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Inspiringly Yours, Gary Loke Resident Manager PARKROYAL COLLECTION Kuala Lumpur
Dear Shizu,Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Inspiringly Yours, Gary Loke Resident Manager PARKROYAL COLLECTION Kuala Lumpur
10/10 (非常に良い)
Takashi
2024 年 3 月 28 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Takashi
2024 年 3 月に 2 泊滞在
Gary Lokeからの返信 (投稿日 : 2024 年 4 月 2 日)
Dear Takashi,Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Inspiringly Yours, Gary Loke Resident Manager PARKROYAL COLLECTION Kuala Lumpur
8/10 (良い)
Kazuhiro
2024 年 3 月 24 日
良かった点 : 施設のコンディションと設備
Kazuhiro
2024 年 3 月に 3 泊滞在
Cristian Nannucciからの返信 (投稿日 : 2024 年 3 月 26 日)
Dear Kazuhiro,Thank you for staying at PARKROYAL COLLECTION Kuala Lumpur. We are concerned that your stay experience with us was not pleasant.We would like to sincerely apologize for the lack of information you experienced during your stay. Your comments are taken very seriously and will be taken on broad for future improvements.May I take this opportunity to let you know that all feedback is gratefully received as we strive to ensure that all our guests leave us with lasting positive memories, and we are just so sorry that this didn’t happen for you.We appreciate your valuable feedback as it helps us to identify areas where we can enhance the overall guest experience.Please let me know next time you travel to Kuala Lumpur to follow up on your booking arrangements personally.Inspiringly Yours,Cristian NannucciComplex General ManagerPARKROYAL COLLECTION Kuala Lumpur
10/10 (非常に良い)
Izumi
2024 年 3 月 23 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Izumi
2024 年 3 月に 4 泊滞在
Cristian Nannucciからの返信 (投稿日 : 2024 年 3 月 26 日)
Dear Izumi,Thank you for staying at PARKROYAL COLLECTION Kuala Lumpur. We are concerned that your stay experience with us was not pleasant.We would like to sincerely apologize for the lack of information you experienced during your stay. Your comments are taken very seriously and will be taken on broad for future improvements.May I take this opportunity to let you know that all feedback is gratefully received as we strive to ensure that all our guests leave us with lasting positive memories, and we are just so sorry that this didn’t happen for you.We appreciate your valuable feedback as it helps us to identify areas where we can enhance the overall guest experience.Please let me know next time you travel to Kuala Lumpur to follow up on your booking arrangements personally.Inspiringly Yours,Cristian NannucciComplex General ManagerPARKROYAL COLLECTION Kuala Lumpur
8/10 (良い)
tomoki
2024 年 3 月 21 日
良かった点 : 清潔度、施設のコンディションと設備
tomoki
2024 年 3 月に 2 泊滞在
Cristian Nannucciからの返信 (投稿日 : 2024 年 3 月 26 日)
Dear Tomoki,Thank you for staying at PARKROYAL COLLECTION Kuala Lumpur. We are concerned that your stay experience with us was not pleasant.We would like to sincerely apologize for the lack of information you experienced during your stay. Your comments are taken very seriously and will be taken on broad for future improvements.May I take this opportunity to let you know that all feedback is gratefully received as we strive to ensure that all our guests leave us with lasting positive memories, and we are just so sorry that this didn’t happen for you.We appreciate your valuable feedback as it helps us to identify areas where we can enhance the overall guest experience.Please let me know next time you travel to Kuala Lumpur to follow up on your booking arrangements personally.Inspiringly Yours,Cristian NannucciComplex General ManagerPARKROYAL COLLECTION Kuala Lumpur
Dear Tomoo,Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Inspiringly Yours, Cristian NannucciComplex General Manager PARKROYAL COLLECTION Kuala Lumpur
10/10 (非常に良い)
Tomoo
2024 年 2 月 25 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Best location in Kuala Lumpur.
Nice hospitality.
The only I may want to point out would be "If there was a bath tub in the shower room".
But, it was just perfect.
Tomoo
2024 年 2 月に 1 泊滞在
Cristian Nannucciからの返信 (投稿日 : 2024 年 3 月 5 日)
Dear Tomoo,Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Inspiringly Yours, Cristian NannucciComplex General Manager PARKROYAL COLLECTION Kuala Lumpur
6/10 (普通)
TOYOKAZU
家族旅行
2024 年 1 月 29 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Conveniently located near the station and shopping mall.
TOYOKAZU
2024 年 1 月に 3 泊滞在
Cristian Nannucciからの返信 (投稿日 : 2024 年 1 月 30 日)
Dear Toyokazu,Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Inspiringly Yours, Cristian NannucciComplex General Manager PARKROYAL COLLECTION Kuala Lumpur
Dear Naoko,Thank you for sharing your fabulous 5-star review.We're delighted to hear about your beautiful stay at our hotel.It's wonderful to know that you thoroughly enjoyed your visit to KL and that your stay at PARKROYAL COLLECTION Kuala Lumpur was very pleasant. Our dedicated team, from concierge to reception and housekeeping, works diligently to provide a memorable experience.Our central location, just a 5-minute walk from the bustling city, is indeed convenient, and we're thrilled you found it to be so.Once again, thank you for your glowing review. We hope to welcome you back in the future for another fantastic stay.Inspiringly Yours, Cristian NannucciComplex General ManagerPARKROYAL COLLECTION Kuala Lumpur
10/10 (非常に良い)
OCHI
2024 年 1 月 3 日
OCHI
2023 年 12 月に 1 泊滞在
Cristian Nannucciからの返信 (投稿日 : 2024 年 1 月 30 日)
Dear Ochi,Thank you for sharing your fabulous 5-star review.We're delighted to hear about your beautiful stay at our hotel.It's wonderful to know that you thoroughly enjoyed your visit to KL and that your stay at PARKROYAL COLLECTION Kuala Lumpur was very pleasant. Our dedicated team, from concierge to reception and housekeeping, works diligently to provide a memorable experience.Our central location, just a 5-minute walk from the bustling city, is indeed convenient, and we're thrilled you found it to be so.Once again, thank you for your glowing review. We hope to welcome you back in the future for another fantastic stay.Inspiringly Yours, Cristian NannucciComplex General ManagerPARKROYAL COLLECTION Kuala Lumpur
8/10 (良い)
Mizuki
出張
2023 年 12 月 23 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Mizuki
2023 年 12 月に 3 泊滞在
Cristian Nannucciからの返信 (投稿日 : 2023 年 12 月 31 日)
Dear Mizuki,Thank you so much for choosing to stay with us and for taking the time to leave a review. We are delighted to see that you had a positive experience during your stay and appreciate the high score you've given us.We strive to provide excellent service and a comfortable environment for our guests, and it's always rewarding to know when we've succeeded. If there's anything specific you particularly enjoyed or if you have any suggestions for improvement, we'd love to hear more about your experience.We hope to have the pleasure of hosting you again in the future. Safe travels!Inspiringly Yours, Cristian Nannucci Complex General Manager PARKROYAL COLLECTION Kuala Lumpur
8/10 (良い)
KOICHI
2023 年 12 月 5 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
繁華街が近くて便利
部屋も広くて綺麗
KOICHI
2023 年 12 月に 4 泊滞在
Cristian Nannucciからの返信 (投稿日 : 2023 年 12 月 8 日)
Dear Koichi,Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur.We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Inspiringly Yours, Cristian NannucciComplex General Manager PARKROYAL COLLECTION Kuala Lumpur
8/10 (良い)
Masayuki
出張
2023 年 11 月 29 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
快適です。ホテル6階のクラブルームで朝晩、食事をしています。品数は少ないですが、まあまあです。
Masayuki
2023 年 11 月に 3 泊滞在
Cristian Nannucciからの返信 (投稿日 : 2023 年 12 月 4 日)
Dear Masayuki,Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur.We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay.Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur. Inspiringly Yours,Cristian NannucciComplex General ManagerPARKROYAL COLLECTION Kuala Lumpur
8/10 (良い)
Kazuaki
2023 年 11 月 24 日
良かった点 : 清潔度
Kazuaki
2023 年 11 月に 1 泊滞在
Cristian Nannucciからの返信 (投稿日 : 2023 年 12 月 4 日)
Dear Kazuaki,We appreciate your choice to stay with us and for sharing your thoughts through a 4/5 rating. Your feedback is important to us, and we're glad you had a good experience. If there are specific areas where you feel we could enhance your stay in the future, we would love to hear your insights. We hope to have the pleasure of welcoming you back for a 5-star experience. Inspiringly Yours,Cristian Nannucci Complex General ManagerPARKROYAL COLLECTION Kuala Lumpur
Dear Masumi,Thank you for bringing your experience to our attention, and we sincerely apologize for any inconveniences you encountered during your stay.Your feedback is invaluable to us as we continually strive to improve our services.We regret that the front desk did not meet your expectations, and we apologize for any delay you experienced during the check-in process. Rest assured, we will address this issue with our team to ensure a more efficient and welcoming check-in experience for our guests.Additionally, we are disappointed to learn about the cleanliness concerns in your room. Please know that this does not reflect the high standards we aim to maintain. We will immediately investigate and address the cleanliness issues you have identified to ensure such oversights are not repeated.We understand your disappointment, and we would like to make amends for your less-than-perfect experience.Thank you for your understanding, and we hope to have the opportunity to welcome you back for a much-improved stay in the future.Inspiringly Yours,Cristian Nannucci Complex General ManagerPARKROYAL COLLECTION Kuala Lumpur
10/10 (非常に良い)
Hiroyuki
出張
2023 年 11 月 8 日
良かった点 : 設備とサービス
スタッフのサービスはとても良かったです。
シャワーの温度調節ができませんでした。
Hiroyuki
2023 年 11 月に 1 泊滞在
Cristian Nannucciからの返信 (投稿日 : 2023 年 11 月 15 日)
Dear Hiroyuki,Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Inspiringly Yours, Cristian NannucciComplex General Manager PARKROYAL COLLECTION Kuala Lumpur
10/10 (非常に良い)
Hideki
出張
2023 年 10 月 27 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Location is Good for Businesses, Shopping & Sightseeing.
Hideki
2023 年 10 月に 1 泊滞在
Cristian Nannucciからの返信 (投稿日 : 2023 年 10 月 31 日)
Dear Hideki,The team at PARKROYAL COLLECTION Kuala Lumpur is thrilled to have received your FIVE Stars rating, thank you. We hope to see you again soon for another refreshing stay with us. Inspiringly Yours, Cristian Nannucci Complex General Manager PARKROYAL COLLECTION Kuala Lumpur
Dear Masayuki,Thank you for staying once again at PARKROYAL COLLECTION during your recent visit to Kuala Lumpur.We are delighted to have received your FIVE stars rating and to know that you enjoyed our warm hospitality and service during your stay. The Team and I look forward to welcoming you back very soon. Inspiringly Yours, Cristian Nannucci Complex General ManagerPARKROYAL COLLECTION Kuala Lumpur
Dear Shiho,The team at PARKROYAL COLLECTION Kuala Lumpur is thrilled to have received your positive rating, thank you. We hope to see you again soon for another refreshing stay with us. Inspiringly Yours, Cristian Nannucci Complex General Manager PARKROYAL COLLECTION Kuala Lumpur
10/10 (非常に良い)
宿泊されたお客様
2023 年 10 月 4 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
宿泊されたお客様
2023 年 9 月に 3 泊滞在
Cristian Nannucciからの返信 (投稿日 : 2023 年 10 月 12 日)
Dear Valued Guest,The team at PARKROYAL COLLECTION Kuala Lumpur is thrilled to have received your FIVE Stars rating, thank you. We hope to see you again soon for another refreshing stay with us. Inspiringly Yours, Cristian Nannucci Complex General Manager PARKROYAL COLLECTION Kuala Lumpur
4/10 (不満)
SHINYA
2023 年 10 月 3 日
良かった点 : 施設のコンディションと設備
気になった点 : 清潔度、スタッフとサービス
SHINYA
2023 年 9 月に 3 泊滞在
Cristian Nannucciからの返信 (投稿日 : 2023 年 10 月 12 日)
Dear Shinya,Thank you for your review of your recent stay at PARKROYAL COLLECTION Kuala Lumpur.We are truly sorry that your stay was not up to your expectations. We sincerely hope that you are able to provide us with details of your experience in order for us to address our shortcomings. Please email the hotel or myself directly. We hope you will give us another chance to welcome you back for a better stay experience. Thank you. Inspiringly Yours,Cristian NannucciComplex General ManagerPARKROYAL COLLECTION Kuala Lumpur
8/10 (良い)
Harumi
2023 年 9 月 17 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Harumi
2023 年 9 月に 2 泊滞在
Cristian Nannucci からの返信 (投稿日 : 2023 年 10 月 5 日)
Dear Harumi,The team at PARKROYAL COLLECTION Kuala Lumpur is thrilled to have received your positive rating, thank you. We hope to see you again soon for another refreshing stay with us. Inspiringly Yours, Cristian Nannucci Complex General Manager PARKROYAL COLLECTION Kuala Lumpur
10/10 (非常に良い)
KOICHI
2023 年 9 月 13 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
KOICHI
2023 年 9 月に 3 泊滞在
Cristian Nannucci からの返信 (投稿日 : 2023 年 10 月 5 日)
Dear Koichi,The team at PARKROYAL COLLECTION Kuala Lumpur is thrilled to have received your FIVE Stars rating, thank you. We hope to see you again soon for another refreshing stay with us. Inspiringly Yours, Cristian Nannucci Complex General Manager PARKROYAL COLLECTION Kuala Lumpur
10/10 (非常に良い)
宿泊されたお客様
家族旅行
2023 年 8 月 28 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
宿泊されたお客様
2023 年 8 月に 3 泊滞在
Cristian Nannucci からの返信 (投稿日 : 2023 年 8 月 29 日)
Dear Valued Guest,The team at PARKROYAL COLLECTION Kuala Lumpur is thrilled to have received your FIVE Stars rating, thank you. We hope to see you again soon for another refreshing stay with us. Inspiringly Yours, Cristian Nannucci Complex General Manager PARKROYAL COLLECTION Kuala Lumpur
10/10 (非常に良い)
Katsuyoshi
出張
2023 年 8 月 18 日
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
床が清掃されていなく、裸足で歩くと足の裏が真っ黒になる。その他はロケーションも良く問題なし。
Katsuyoshi
2023 年 8 月に 1 泊滞在
Cristian Nannucciからの返信 (投稿日 : 2023 年 8 月 28 日)
Dear Katsuyoshi,The team at PARKROYAL COLLECTION Kuala Lumpur is thrilled to have received your FIVE Stars rating, thank you. I apologise for the floor cleanliness during your stay with us and please rest assured that I have addressed this matter with the Executive Housekeeper for a prompt review and retraining of the Cleaning Team. We hope to see you again soon for another refreshing stay with us. Inspiringly Yours, Cristian Nannucci Complex General Manager PARKROYAL COLLECTION Kuala Lumpur
10/10 (非常に良い)
KAORI
2023 年 8 月 16 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
KAORI
2023 年 8 月に 4 泊滞在
Cristian Nannucciからの返信 (投稿日 : 2023 年 9 月 8 日)
Dear Kaori,The team at PARKROYAL COLLECTION Kuala Lumpur is thrilled to have received your FIVE Stars rating, thank you. We hope to see you again soon for another refreshing stay with us. Inspiringly Yours, Cristian Nannucci Complex General Manager PARKROYAL COLLECTION Kuala Lumpur
Dear Sonoda,The team at PARKROYAL COLLECTION Kuala Lumpur is thrilled to have received your positive rating, thank you. We hope to see you again soon for another refreshing stay with us. Inspiringly Yours, Cristian Nannucci Complex General Manager PARKROYAL COLLECTION Kuala Lumpur
8/10 (良い)
HITOSHI
2023 年 8 月 15 日
HITOSHI
2023 年 8 月に 3 泊滞在
Cristian Nannucciからの返信 (投稿日 : 2023 年 9 月 4 日)
Dear Hitoshi,The team at PARKROYAL COLLECTION Kuala Lumpur is thrilled to have received your positive rating, thank you. We hope to see you again soon for another refreshing stay with us. Inspiringly Yours, Cristian Nannucci Complex General Manager PARKROYAL COLLECTION Kuala Lumpur
Dear Yamauchi,Thank you for staying at PARKROYAL COLLECTION Kuala Lumpur during your visit in Bukit Bintang.We are glad that you had a pleasant stay overall and we look forward to welcome you back again soon.Inspiringly Yours,Cristian NannucciComplex General ManagerPARKROYAL COLLECTION Kuala Lumpur
8/10 (良い)
Yoshie
2023 年 7 月 24 日
Yoshie
2023 年 7 月に 2 泊滞在
Cristian Nannucci からの返信 (投稿日 : 2023 年 8 月 29 日)
Dear Yoshie,The team at PARKROYAL COLLECTION Kuala Lumpur is thrilled to have received your positive rating, thank you. We hope to see you again soon for another refreshing stay with us. Inspiringly Yours, Cristian Nannucci Complex General Manager PARKROYAL COLLECTION Kuala Lumpur
8/10 (良い)
Junichiro
2023 年 7 月 18 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Junichiro
2023 年 7 月に 5 泊滞在
Cristian Nannucci からの返信 (投稿日 : 2023 年 7 月 31 日)
Dear Junichiro,The team at PARKROYAL COLLECTION Kuala Lumpur is thrilled to have received your positive rating, thank you. We hope to see you again soon for another refreshing stay with us. Inspiringly Yours, Cristian Nannucci Complex General Manager PARKROYAL COLLECTION Kuala Lumpur
10/10 (非常に良い)
Masami
2023 年 7 月 14 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Masami
2023 年 7 月に 2 泊滞在
Cristian Nannucci からの返信 (投稿日 : 2023 年 7 月 31 日)
Dear Masami,The team at PARKROYAL COLLECTION Kuala Lumpur is thrilled to have received your FIVE Stars rating, thank you. We hope to see you again soon for another refreshing stay with us. Inspiringly Yours, Cristian Nannucci Complex General Manager PARKROYAL COLLECTION Kuala Lumpur
2/10 (非常に不満)
Yumi
2023 年 7 月 12 日
Yumi
2023 年 7 月に 3 泊滞在
Cristian Nannucci からの返信 (投稿日 : 2023 年 8 月 29 日)
Dear Yumi,Thank you for your review of your stay at PARKROYAL COLLECTION Kuala Lumpur.We are truly sorry that your stay was not up to your expectations. We sincerely hope that you are able to provide us with details of your experience in order for us to address our shortcomings. Please email the hotel or myself directly. We hope you will give us another chance to welcome you back for a better stay experience. Thank you. Inspiringly Yours,Cristian NannucciComplex General ManagerPARKROYAL COLLECTION Kuala Lumpur
10/10 (非常に良い)
FUTOSHI
出張
2023 年 7 月 9 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Good hotel!
FUTOSHI
2023 年 6 月に 2 泊滞在
Cristian Nannucciからの返信 (投稿日 : 2023 年 7 月 11 日)
Dear Futoshi,The team at PARKROYAL COLLECTION Kuala Lumpur is thrilled to have received your FIVE Stars rating, thank you. We hope to see you again soon for another refreshing stay with us. Inspiringly Yours, Cristian Nannucci Complex General Manager PARKROYAL COLLECTION Kuala Lumpur
Dear Hitoshi,The team at PARKROYAL COLLECTION Kuala Lumpur is thrilled to have received your FIVE Stars rating, thank you. I sincerely apologise that you experienced poor internet connectivity during your stay.We hope to see you again soon for another refreshing stay with us. Inspiringly Yours, Cristian Nannucci Complex General Manager PARKROYAL COLLECTION Kuala Lumpur
Dear Hitoshi,The team at PARKROYAL COLLECTION Kuala Lumpur is thrilled to have received your FIVE Stars rating, thank you. Your positive feedback had been shared with the team and we cannot wait to welcome you back for another refreshing stay with us. We hope to see you again soon. Inspiringly Yours, Cristian Nannucci Complex General Manager PARKROYAL COLLECTION Kuala Lumpur
4/10 (不満)
Yokihito
2023 年 6 月 26 日
Yokihito
2023 年 6 月に 1 泊滞在
Cristian Nannucciからの返信 (投稿日 : 2023 年 7 月 11 日)
Dear Yakihito,Thank you for your review of your recent stay at PARKROYAL COLLECTION Kuala Lumpur.We are truly sorry that your stay was not up to your expectations. We sincerely hope that you are able to provide us with details of your experience in order for us to address our shortcomings. Please email the hotel or myself directly. We hope you will give us another chance to welcome you back for a better stay experience. Thank you. Inspiringly Yours,Cristian NannucciComplex General ManagerPARKROYAL COLLECTION Kuala Lumpur
8/10 (良い)
Yuichiro
2023 年 6 月 24 日
Yuichiro
2023 年 6 月に 1 泊滞在
Cristian Nannucciからの返信 (投稿日 : 2023 年 7 月 11 日)
Dear Yuichiro,The team at PARKROYAL COLLECTION Kuala Lumpur is thrilled to have received your positive rating, thank you. We hope to see you again soon for another refreshing stay with us. Inspiringly Yours, Cristian Nannucci Complex General Manager PARKROYAL COLLECTION Kuala Lumpur
10/10 (非常に良い)
宿泊されたお客様
出張
2023 年 6 月 18 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
場所も雰囲気も良く、全てのスタッフが親切でサービス精神旺盛でした。
宿泊されたお客様
2023 年 6 月に 4 泊滞在
Cristian Nannucciからの返信 (投稿日 : 2023 年 7 月 11 日)
Dear Valued Guest,The team at PARKROYAL COLLECTION Kuala Lumpur is thrilled to have received your FIVE Stars rating, thank you. We hope to see you again soon for another refreshing stay with us. Inspiringly Yours, Cristian Nannucci Complex General Manager PARKROYAL COLLECTION Kuala Lumpur
10/10 (非常に良い)
Masahiro
2023 年 6 月 17 日
Masahiro
2023 年 6 月に 3 泊滞在
Cristian Nannucciからの返信 (投稿日 : 2023 年 7 月 11 日)
Dear Masahiro,The team at PARKROYAL COLLECTION Kuala Lumpur is thrilled to have received your FIVE Stars rating, thank you. We hope to see you again soon for another refreshing stay with us. Inspiringly Yours, Cristian Nannucci Complex General Manager PARKROYAL COLLECTION Kuala Lumpur
8/10 (良い)
TERUAKI
出張
2023 年 6 月 15 日
良かった点 : 施設のコンディションと設備
シャワールームの水ハケが悪かった。指摘したらすぐ対応してくれたのは良かった。
TERUAKI
2023 年 6 月に 4 泊滞在
Cristian Nannucciからの返信 (投稿日 : 2023 年 7 月 11 日)
Dear Teruaki,Thank you for staying at PARKROYAL COLLECTION Kuala Lumpur during your visit in Bukit Bintang.We are glad that you had a pleasant stay overall and we look forward to welcome you back again soon.Inspiringly Yours,Cristian NannucciComplex General ManagerPARKROYAL COLLECTION Kuala Lumpur
10/10 (非常に良い)
RIKA
家族旅行
2023 年 5 月 10 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Nice location!
Located in the cental area, convenient for dining and shopping.
The facilities are comfortable and the staff are friendly. We could see KL tower from our room.
I want to stay again.
RIKA
2023 年 5 月に 2 泊滞在
Cristian Nannucciからの返信 (投稿日 : 2023 年 6 月 9 日)
Dear Rika,Thank you for making PARKROYAL COLLECTION Kuala Lumpur your accommodation of choice away from home during your visit. We are delighted to have received your FIVE Stars rating and to know that you enjoyed our warm hospitality and service during your stay. The team and I look forward to having you again. Inspiringly Yours,Cristian Nannucci Complex General Manager PARKROYAL COLLECTION Kuala Lumpur
8/10 (良い)
KEN
家族旅行
2023 年 5 月 6 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
KEN
2023 年 5 月に 2 泊滞在
Cristian Nannucciからの返信 (投稿日 : 2023 年 6 月 6 日)
Dear Ken,The team at PARKROYAL COLLECTION Kuala Lumpur is thrilled to have received your positive rating, thank you. We hope to see you again soon for another refreshing stay with us. Inspiringly Yours, Cristian Nannucci Complex General Manager PARKROYAL COLLECTION Kuala Lumpur
10/10 (非常に良い)
Masatoshi
2023 年 4 月 8 日
Masatoshi
2023 年 4 月に 2 泊滞在
Cristian Nannucci からの返信 (投稿日 : 2023 年 5 月 1 日)
Dear Masatoshi,The team at PARKROYAL COLLECTION Kuala Lumpur is thrilled to have received your FIVE Stars rating, thank you. We hope to see you again soon for another refreshing stay with us. Inspiringly Yours, Cristian Nannucci Complex General Manager PARKROYAL COLLECTION Kuala Lumpur
Dear Kenichi,The team at PARKROYAL COLLECTION Kuala Lumpur is thrilled to have received your FIVE Stars rating, thank you. We hope to see you again soon for another refreshing stay with us. Inspiringly Yours, Cristian Nannucci Complex General Manager PARKROYAL COLLECTION Kuala Lumpur
6/10 (普通)
Masasuke
2023 年 3 月 16 日
Masasuke
2023 年 3 月に 2 泊滞在
Cristian Nannucci からの返信 (投稿日 : 2023 年 4 月 11 日)
Dear Masasuke,Thank you for your review of your stay at PARKROYAL COLLECTION Kuala Lumpur.We are truly sorry that your stay experience was less than satisfactory. We sincerely hope that you are able to provide us with details of your experience in order for us to address our shortcomings. Please email the hotel or myself directly. We hope you will give us another chance to welcome you back for a better stay experience. Thank you. Inspiringly Yours,Cristian NannucciGeneral ManagerPARKROYAL COLLECTION Kuala Lumpur
10/10 (非常に良い)
MASAKAZU
2023 年 3 月 13 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
MASAKAZU
2023 年 3 月に 5 泊滞在
Cristian Nannucci からの返信 (投稿日 : 2023 年 4 月 11 日)
Dear Masakazu,The team at PARKROYAL COLLECTION Kuala Lumpur is thrilled to have received your FIVE Stars rating, thank you. We hope to see you again soon for another refreshing stay with us. Inspiringly Yours, Cristian Nannucci Complex General Manager PARKROYAL COLLECTION Kuala Lumpur