We booked two apartments at Green Garden Residence for our family trip to Kraków, including elderly guests. The experience was shockingly poor from start to finish.
Misleading Information:
The booking confirmation listed were a completely different building. This was never communicated beforehand and caused confusion and stress.
The apartments were in separate buildings, despite being booked together, making it extremely difficult, especially for our elderly family members, since one building had no lift. Prepaid garage parking was not available despite confirmation, and no alternative was provided.
Appalling Customer Service:
When we reported these issues, the response from Green Garden Residence was rude and dismissive.
There was no offer of assistance or even basic courtesy.
We were left stranded, forced to urgently find alternative accommodation at our own expense. No compensation, apology, or adequate response was provided by the property or booking platform.
This experience was disgraceful and unacceptable on every level. If you value safety, cleanliness, and customer service, avoid Green Garden Residence entirely.
Sylvia and Roger
2025 年 6 月に 4 泊滞在
8/10 (良い)
Magnus
家族旅行
2025 年 7 月 11 日
良かった点 : 清潔度、客室の快適度
Bra lägenhet
Bra boende som är hyfsat lätt att ta sig med bil. Bra med garage mot avgift. Det var bra kommunikation. Nära till spårvagn, affärer och restauranger.
Magnus
2025 年 7 月に 4 泊滞在
10/10 (非常に良い)
Abdulsamet
グループ旅行
2025 年 6 月 11 日
良かった点 : 清潔度、客室の快適度
Düzgün yer
Abdulsamet
2025 年 6 月に 2 泊滞在
10/10 (非常に良い)
Cándido
2025 年 3 月 31 日
Cándido
2025 年 3 月に 2 泊滞在
10/10 (非常に良い)
Cándido
出張
2025 年 3 月 15 日
良かった点 : 清潔度、客室の快適度
Todo muy bien y un trato exquisito, totalmente recomendable.
Cándido
2025 年 3 月に 3 泊滞在
10/10 (非常に良い)
Yamamoto
出張
2025 年 3 月 8 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Great quality
Yamamoto
2025 年 2 月に 6 泊滞在
10/10 (非常に良い)
宿泊されたお客様
2025 年 3 月 2 日
良かった点 : 清潔度、客室の快適度
Perfect in every way
Spacious, clean apartment in a fantastic quiet residential location. Easy to find. Communication with owners was easy and quick. Highly recommended
宿泊されたお客様
2025 年 2 月に 2 泊滞在
8/10 (良い)
Zuzanna
家族旅行
2025 年 1 月 7 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Lovely property in a great location. In great condition, clean and all the basics provided. The only downside was that the bed frame was really squeaky so ended up sleeping on a mattress on the floor. Also note there is no bedroom, it’s an open plan studio.
Zuzanna
2024 年 12 月に 4 泊滞在
6/10 (普通)
Janette
2024 年 10 月 17 日
良かった点 : 清潔度
気になった点 : 客室の快適度
Beds not the best
Apartment spacious but lack of mirrows and drawers. The bed was far too low and unsteady everytime i moved it made so much niose 5 nights of lack of sleep i slept on the settee.
Janette
2024 年 10 月に 5 泊滞在
10/10 (非常に良い)
Khalid
家族旅行
2024 年 9 月 27 日
良かった点 : 清潔度、設備とサービス
The apartment it self is clean and very modern everything you need is there. The design of the ceiling is so bad because you will hit your head every single time you will sleep. The check in was little unclear from the mail and the address is wrong or not complete. The sleeping is good if you sleep early and wake up early. Because it is very busy street. You can find bus , grocery stores cafe around the building.
I recommend this for three persons not 4 adults maybe if you have kids may enough for four people.
Krakow becomes so expensive after inflation. I came before and prices is the double maybe more.
the bed can make back pain alittle too tough but bearable
the street is alittle noisy after 7:00 am so you have to wake early
Khalid
2024 年 9 月に 3 泊滞在
8/10 (良い)
Rebecca
2024 年 9 月 27 日
良かった点 : 清潔度、施設のコンディションと設備
Clean, comfy and easy check in
Rebecca
2024 年 9 月に 4 泊滞在
10/10 (非常に良い)
Vadym
家族旅行
2024 年 6 月 13 日
良かった点 : 清潔度、施設のコンディションと設備
Nice place. Stuff easy to reach by the phone (i'v had troubles with mobile internet on roaming) and they are very helpful.
Vadym
2024 年 6 月に 3 泊滞在
10/10 (非常に良い)
WAEL
カップルで旅行
2024 年 4 月 27 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Everything went very smooth. Location was great and the place was clean and neat. We asked for an early unexpected check-in and they confirmed immediately. Strongly recommend
WAEL
2024 年 4 月に 2 泊滞在
10/10 (非常に良い)
Andrea
2023 年 9 月 23 日
良かった点 : 清潔度、客室の快適度
Fantastic
Fantastic place, I was worried as we hadnt stayed in apartments before, but the communication was excellent. The check in instructions were clear. The replys to any queries were fast. We booked all out tours and transfers with them. The apartment was very clean, comfortable and had everything you could ask for, we were very happy
Andrea
2023 年 9 月に 3 泊滞在
10/10 (非常に良い)
Ziyaad
2022 年 6 月 27 日
Ziyaad
2022 年 6 月に 7 泊滞在
2/10 (非常に不満)
Alexa
家族旅行
2021 年 10 月 21 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
When there’s an issue, no one can help you and you have to constantly calling in order to get an answer