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ヴェニス・クラビ・ヴィラ・リゾートの口コミ

4 out of 5
ヴェニス・クラビ・ヴィラ・リゾート
478 Moo 5, Sai Thai, Krabi, Krabi

口コミ

8.4

とても良い

評価 10 - 36 件の口コミ中 16 件が非常に良い" "
評価 8 - 36 件の口コミ中 14 件が良い" "
評価 6 - 36 件の口コミ中 3 件が普通" "
評価 4 - 36 件の口コミ中 2 件が不満" "
評価 2 - 36 件の口コミ中 1 件が非常に不満" "

8.2/10

清潔度

7.0/10

スタッフとサービス

8.4/10

設備とサービス

8.8/10

施設のコンディションと設備

8.6/10

環境への配慮

口コミ

10/10 (非常に良い)

HIDEKI

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 1 泊滞在

8/10 (良い)

Larysa

2024 年 3 月に 3 泊滞在

8/10 (良い)

Patrick

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Beautiful place but service could be better
2024 年 3 月に 3 泊滞在

2/10 (非常に不満)

Harsh

良かった点 : 清潔度
気になった点 : スタッフとサービス
Staff not good. They don’t inform regarding extra charges and ask you to pay at the end!!
2024 年 2 月に 1 泊滞在

8/10 (良い)

JOHANNE

家族旅行
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
Hôtel magnifique dans cadre idyllique
Hôtel superbe qui s’intègre parfaitement dans son environnement, à l’écart de l’agitation d’Ao Nang et de Railay, chambres spacieuses à la décoration soignée, la piscine à débordement est splendide Le service n’est malheureusement pas au niveau : pas d’accueil à la réception, check in interminable (1h pour avoir sa chambre à 18h), service très long au restaurant, tables et room service non debarassés, le personnel n’est pas très attentif (pas de bonjour, on a l’impression de déranger), difficultés pour se faire comprendre (la plupart du personnel ne parle pas / très peu anglais)
2024 年 2 月に 3 泊滞在

8/10 (良い)

Jacob

良かった点 : 施設のコンディションと設備
Stunning rooms/grounds/pool, staff lacking care.
The resort is simply stunning. The architecture and attention to detail made for a dreamy picturesque escape. The check in staff and most employees were very friendly. The pool is out of this world. Things we found surprising were the lack of attention/care in maintaining a polished feel throughout our stay. Towels, garbage, bottles, all piled up by the pool and stayed there overnight, often not getting cleared until midday the following day, if at all. We ordered room service and the plates sat outside our room for our entire stay (through check out), even after notifying staff they had been sitting there overnight. The room has one small roll of toilet paper that lasts maybe 2 uses, leading us to ask for more daily. It just felt like the staff didn’t care. The pool bar attendant hid behind the counter playing on their phone and very little attention was given to guests. If you can manage your expectations around this, it’s a unique enough spot to have on your list.
2024 年 2 月に 3 泊滞在

8/10 (良い)

Moa

良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス
Väldigt fint och mysigt ställe, avlägset från ”stadsmyllret”. Kändes som ett eget litet paradis. Cafét vid hotellet där man kunde äta lunch var jättefint och maten kom snabbt och var väldigt god, likaså restaurangen. Nära till aktiviteter i olika former. De hade till och med en aktivitet på området vi rekommenderar starkt: en gondoltur i mangroveträsket/floden. Men det som vi tycker dom borde förbättra: -fler solstolar -förbud mot reservation av solstolar (placerad handduk/väska) -snabbare service (lång väntetid i receptionen trots få köande), men när man väl fick hjälp var dom väldigt trevliga. -tydligare regler kring vad som gäller ”poolhanddukarna” (Vi fick först intrycket att man alltid hade de i rummet men efter varje städning fick vi ringa och fråga efter nya. Vid ett tillfälle var de slut).
2024 年 1 月に 5 泊滞在

6/10 (普通)

Nour-Elhouda

カップルで旅行
良かった点 : 施設のコンディションと設備
気になった点 : 清潔度、スタッフとサービス
Die Unterkunft hat eine schöne ruhige Umgebung mit einer tollen Terrasse, allerdings lässt die Sauberkeit und der Service zu wünschen. Trotz das wir angegeben haben, dass das Zimmer gereinigt werden soll ist keiner gekommen. Außerdem richt man über die Toilette und das Bad die Kanalisation. Die Rezeption war oftmals nicht besetzt. Das Frühstück war passabel.
2024 年 1 月に 4 泊滞在

10/10 (非常に良い)

Hejung

2024 年 1 月に 3 泊滞在

10/10 (非常に良い)

Mads

2024 年 1 月に 5 泊滞在

8/10 (良い)

Anatolie

2024 年 1 月に 6 泊滞在

10/10 (非常に良い)

Lars

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
2024 年 1 月に 2 泊滞在

8/10 (良い)

Ganapathi

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
My wife and me enjoyed the stay on the whole. Friendly and quick staff helped us with luggage and room service. However,we found it a bit difficult to spend hours before our check-in time (2pm) as the only flight to Krabi arrived at 7/8am. As temperatures can be very hot, we had to look for a cool place to sit and going to town was not an option as it is far and you need to book their Ao Nang and other free shuttle services in advance. We were on our honeymoon and my wife had fallen sick, not a good start. But, the room was very beautiful, room service was fast and our Jacuzzi was decorated with flower petals. The only gripe is the hot water was shut down throughout our stay and only the showers had them working. When we tried contacting them, reception was unavailable in the evening. This could just be bad luck but it would have been great if they had checked the hot water beforehand as they did fill the jacuzzi with water. Fix these and I would give it 5stars.

8/10 (良い)

Duncan

良かった点 : 施設のコンディションと設備、客室の快適度
気になった点 : 清潔度
Alcohol Free Hotel - not mentioned anywhere
The setting is very pretty, sitting on what seems to be an artifical lake with many of the rooms on the water. We stayed in an apartment room on the first floor. The balcony and chairs are lovely and the room very nice. One rather bizarre thing is that the bathroom is out on its own small balcony with the bath tub right at the edge. There is glass on the outside if the balcony but this is completely see through meaning you would be in the bath tub or getting out if the shower and people can see you from the path on the ground floor. Why not use opaque glass for this? It meant you're conscious all the time of being visible. Also, the hotel is completely alcohol free. You can't have a beer with dinner and if you want to have one you need to walk to the seven eleven, a good 15 min walk away. If we had known we would not have booked this hotel. We were on honeymoon. It was explained to us that the owner is a Muslim. Fine, but give us the chance to choose. State you are alcohol free. It seems like they do their best with the descriptions to hide it. The swimming pool is absolutely huge but with very few spaces for sunbeds. Overall the staff were very friendly but the rooms weren't cleaned until late in the afternoon. There weren't enough staff either in the cleaning or in the reception. Breakfast was nice. Lots of mosquitos but I think this is normal all over Krabi.
2024 年 1 月に 2 泊滞在

4/10 (不満)

宿泊されたお客様

気になった点 : スタッフとサービス
Disorganized and Chaotic
Positives: Beautiful property, well-maintained rooms, and friendly staff. However, our overall experience had significant drawbacks: Staff lacked proper customer service training, resulting in long check-in/check-out delays due to understaffing and disorganization. Shuttle services were limited, requiring advance appointments with uncertain seat availability, leading to potential delays. If you end up getting a seat on the shuttle, it will likely be late since they have 1 shuttle leaving the resort to drop off and returning to pick up others. Mediocre food and unattended buffet dishes in the main restaurant due to staff socializing with each other instead of proactively refilling dishes and making sure coffee machines work. Housekeeping services seems to have started late in the day, causing delays and inconvenience, with guests leaving used items outside their rooms for extended periods. Overall, we wouldn't recommend staying here. The services provided do not justify their costs. We had to arrange our own transportation during our stay because the staff seemed unreliable, and even allocated an extra 30 minutes before check-out at the front desk to allow the staff to get everything together and check us out the room so we could make it to our flight back on time.
2023 年 12 月に 7 泊滞在

10/10 (非常に良い)

Natanael

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We enjoyed this place so much. From the moment we arrived the staff was very friendly and helpful. Kong our server at the restaurant was very friendly and made sure we felt comfortable while waiting for our food. He provided us with excellent customer service throughout our stay. Definitely recommend this place if you are looking to relax and have some peace and quiet time. The property has a complementary shuttle to Ao Nang Beach.
2023 年 12 月に 2 泊滞在

10/10 (非常に良い)

Maria

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Magisk
Hotellet er helt magisk. Det er moderne samtidig med, at det er rustikt og har sjæl. Virkelig lækre værelser. Mad, personale og service var upåklageligt. Det eneste minus er, at hotellet ligger lidt afsides, men hotellet sørger fra gratis transport til strand og by, så det var helt okay
2023 年 12 月に 5 泊滞在

6/10 (普通)

Heidi

小さなお子様連れの家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
気になった点 : スタッフとサービス
Not sure what to think. The resort is very pretty and rooms are great. However, when I'm spending top dollar on accommodation Im expecting the servixe to be at that level too. It was not. The staff spoke hardly any english and was not helpful, and the only lady who spoke English (seemed to be the manager) was not friendly and it rubbed on all the staff. Another big drawback was NO ALCOHOL served at all, not even at the restaurant. I probably would've been fine with this if it was mentioned somewhere and i could've sipped my own wine in the room. I'm on a holiday and alcohol is simply a part of the package. Citating their website: "Relax with your favorite drink at the bar/lounge or the poolside bar." Sorry but for many the favourite drink is not watermelon juice.Pleqse update this info!
2023 年 11 月に 2 泊滞在

10/10 (非常に良い)

Tuhen

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
One of the best hotels I’ve stayed at! The staff are so friendly and go over the top to ensure your stay is comfortable. We are a couple on our honeymoon and when we entered the room it was decorated with flower petals and a lovely cake. This hotel has all the facilities you need for coming to Thailand. If I come again next year I will definitely book this hotel for more days!
2023 年 11 月に 3 泊滞在

10/10 (非常に良い)

Aurora

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I loved my stay here. The property is beautiful although it’s a bit far from everything, I recommend booking excursions that will pick you up. The pool is beautiful. Also I definitely recommend getting the coconut soup it was absolutely delicious.
2023 年 11 月に 2 泊滞在

10/10 (非常に良い)

Tow Ying

2023 年 9 月に 2 泊滞在

10/10 (非常に良い)

David

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Magnifique endroit
2023 年 8 月に 3 泊滞在
Nunnalinからの返信 (投稿日 : 2023 年 8 月 15 日)
Thank you for your sharing us your experience, we will express to my staff

6/10 (普通)

Evelyn

良かった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 6 月に 5 泊滞在
Chantimaからの返信 (投稿日 : 2023 年 7 月 19 日)
Thank you for your exclusive review, we will pass this info to our team

8/10 (良い)

Khadim

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 7 月に 1 泊滞在
Chantimaからの返信 (投稿日 : 2023 年 7 月 14 日)
Thank you for your sharing us your experience, we will express to your staff

8/10 (良い)

Adrian

良かった点 : 清潔度、客室の快適度
Trotzdem zu empfehlen
Sehr schönen Resort Frühstücks Buffet nich nach gefüllt. Das Personal im Restaurant ist nicht geschult. Pool Bar Boy ist nur am Telefon Schade das könnte perfekt sein
2023 年 3 月に 4 泊滞在

10/10 (非常に良い)

Erin

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 2 月に 3 泊滞在

10/10 (非常に良い)

Poh Nguan

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staffs are friendly, approachable & helpful. Great lagoon with kayak. Free shuttle to Ao Nang beach is available. Local tour can check with counter. We had a wonderful stay

8/10 (良い)

omar

2022 年 10 月に 2 泊滞在