2 つの屋外プール、営業時間 8:00 ~ 20:00、サンラウンジャー

ブルーソテル スマート クラビ アオナン ビーチ - アダルト オンリーの口コミ

4 out of 5

口コミ

9.0

とても素晴らしい

評価 10 - 416 件の口コミ中 252 件が非常に良い" "
評価 8 - 416 件の口コミ中 117 件が良い" "
評価 6 - 416 件の口コミ中 28 件が普通" "
評価 4 - 416 件の口コミ中 13 件が不満" "
評価 2 - 416 件の口コミ中 6 件が非常に不満" "

9.0/10

清潔度

9.0/10

スタッフとサービス

8.8/10

設備とサービス

9.0/10

施設のコンディションと設備

8.8/10

環境への配慮

口コミ

8/10 (良い)

RITSUKO

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
プールが大きく アダルトオンリーなので とても静かです
2024 年 4 月に 1 泊滞在
The Management BlueSotelSMARTからの返信 (投稿日 : 2024 年 4 月 27 日)
Dear Ritsuko,Thank you for sharing your experience with us! We're thrilled to hear that you enjoyed our spacious pool and the peaceful atmosphere created by our adults-only policy. Providing a serene environment for our guests is important to us, and we're delighted that you found it relaxing. We hope to welcome you back for another peaceful getaway soon!"

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、客室の快適度
リゾート感のあるホテル
全体的に快適で過ごし易い。 アオナンビーチからも徒歩圏内。 しかし室内に虫がいたのが残念だった。自然豊かな場所なので仕方ない。
2021 年 12 月に 1 泊滞在
The Management BlueSotelSMARTからの返信 (投稿日 : 2022 年 1 月 5 日)
Dear Value Guest, Warmest regards from BluesotelSMART. It is very important for us to take your valuable feedback in record for our further improvement, we are happy to tell you that your issue has been raised to the executive board. We did initiate primary protocol in order to eliminate this issue and we do understand that some feature may cause inconvenience. But our team are doing our best to act as fast as we can to support you and provide the best stay experience. Thank you again for your feedback and hope to see you again. Sincerely yours The Management BlueSotelSMART.

6/10 (普通)

マック、バンコク

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
道の舗装、野良犬の追い払い、外灯設置 をして欲しい
2020 年 8 月に 2 泊滞在
RDMからの返信 (投稿日 : 2020 年 10 月 9 日)
Dear Our Beloved guest, We are very happy to let you know that the road in front of our hotel is finished and beautiful. We hope that you will give us another chance to service you. Thank you for your review and feedback. Sincerely yours The Management BlueSotelSMART!

8/10 (良い)

Mot

グループ旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
華麗なホテル。 まだ工事中といった感じ。 野良犬だらけで夜は怖かったです。 道路含めこれから綺麗になるのでしょう。 来年あたりまた来たい。
2020 年 8 月に 2 泊滞在
RDMからの返信 (投稿日 : 2020 年 10 月 9 日)
Dear Mot on, Thank you so much for your sincere structured feedback. We are doing our best every day to improve our guests stay experiences. I'm very excited to let you know that the road in front of the hotel is finished!! We will wait for your next return. Thank you again very much for your positive review. Sincerely yours The Management BlueSotelSMART Krabi Ao Nang

6/10 (普通)

バリ、バンコク

良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
青を基調にした落ち着いたホテル。スタッフは皆感じ良く、また屋上のプールは素晴らしかった。 ホテルから繁華街に行く未舗装路は野良犬が多く危険なので、特に夜はビーチを歩いて行くべし。また山越えトレッキングで行ける素敵なビーチは必見ですが、途中の猿にも要注意!
2020 年 8 月に 3 泊滞在

10/10 (非常に良い)

TOSHIHIRO

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
全て最高でした。
室内も清潔で新しく、とてもキレイでした。屋上のインフィニティプールがとても良かったです。また利用したいと思いました。 宿泊した時は正面の道路が工事をしていたので、綺麗になった頃また行きたいです。
2020 年 3 月に 2 泊滞在

10/10 (非常に良い)

はにまる、HOKKAIDO

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
まだ新しいホテルで設備はとても綺麗でした。街中からも近くて便利ですし、ビーチもすぐ近くなので良かったです。
2020 年 2 月に 3 泊滞在
RDMからの返信 (投稿日 : 2020 年 3 月 12 日)
Dear Valued Guest, Thank you for rating our hotel by reviewing the site. I am very pleased to see that you were satisfied with your stay at this hotel. Our associates are committed to make your holiday the best experience throughout the entire stay. Sincerely yours The Management BlueSotel SMART

8/10 (良い)

みいちゃん、日本

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
ホテルは新しいだけあって、とてもキレイで落ち着いた雰囲気です。広さも十分です。コンセントも沢山あり、USBポートもあり便利でした。毎日ミネラルウォーターの補充があります。 プールタオルがビーチバッグに準備されてたので、そのまま持ち運びできます。 少し歩けばビーチ沿いに出るので、便利は良いです。 朝食は種類は多くなく、メニューもほとんど変わりませんが十分でした。エッグコーナーはあり、オムレツ、目玉焼き、ゆで玉子があります。 ただ、ホテル前の道がまだ舗装されておらず、でこぼこの土になってます。汚れても良い靴で歩かれた方がいいです。 私たちはプールアクセスルーム(バックプール)に宿泊しましたが、メインプールと繋がってはいなかったので、初日に入っただけで、後はルーフトッププールに行きました。プールからの景色は海が見えて、夕日がとてもキレイです。 チェックアウト後も帰る時間まで、ずっとプールで寛げて良かったです。一階のメインプールのトイレにはシャワーも付いていて、シャンプー、ボディソープも完備していました。 静かにプールでまったりする人にはとてもオススメだと思います。
2020 年 2 月に 4 泊滞在
RDMからの返信 (投稿日 : 2020 年 3 月 12 日)
Dear Valued Guest, We are much appreciated your positive feedback and very happy to see well constructive feedback. Glad to see that you enjoyed your time at the rooftop pool and the beautiful sunset. Moreover, the in-room gadget was well utilized from USB port to the pool towel prepared in your room. We have acknowledged your comment according to breakfast and the external issue at this very moment. We would like to let you know that we are doing our very best to improve all the aspects that have the significant impact on our guest's satisfaction. Thank you for your kind feedback and we hope to see you again soon. Sincerely yours The Management BlueSotel SMART

10/10 (非常に良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
午前中と夕日の時間の屋上は最高!!
開発中のゾーンにある為、周りは赤土の道ばかりですが、私はそんなに苦痛にも思わなかったし快適に過ごせました。部屋のバスルームが下水の匂いがして臭かったです。屋上のプールと眺めは必見です!
2020 年 2 月に 3 泊滞在

10/10 (非常に良い)

Adina Elena

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good property
2024 年 5 月に 14 泊滞在
The Management BlueSotelSMARTからの返信 (投稿日 : 2024 年 5 月 17 日)
Dear Adina,Thank you for your positive feedback! We're delighted to hear you enjoyed our property. We look forward to welcoming you back in the future!

4/10 (不満)

Montoya

カップルで旅行
気になった点 : スタッフとサービス、設備とサービス
Staff was not friendly, except 1 or 2 at front desk. House keeping staffs seemed annoyed when you request for something extra like towels or toilet paper. Bell desk never helped with our luggage, but would help others instead. European foreigners to be specific. Only thing I enjoyed was the rooftop pool.
2024 年 5 月に 3 泊滞在
The Management BlueSotelSMARTからの返信 (投稿日 : 2024 年 5 月 17 日)
Dear Montoya,Thank you for sharing your feedback. We're sorry to hear about your experience and sincerely apologize for the lack of friendliness and assistance you encountered. We strive to provide excellent service to all our guests and will address these issues with our team. We are glad you enjoyed the rooftop pool, and we hope you'll consider giving us another chance in the future. Your comments are invaluable for improving our service. Please contact us directly so we can make it right on your next visit.

10/10 (非常に良い)

Emily

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Room and facility was very clean, staff was very nice, and close to the beach, the only thing that I would like to comment on is that the main shopping strip is a little far away from the entrance/not as convenient as the other BlueSotel. It would be a little difficult for someone unable to walk long distances or a disability.
2024 年 4 月に 6 泊滞在
The Management BlueSotelSMARTからの返信 (投稿日 : 2024 年 5 月 11 日)
Dear Emily,"Thank you for your valuable feedback and positive comments about our clean facilities, friendly staff, and proximity to the beach. We're delighted that you had an enjoyable stay. We understand your concern about the distance to the main shopping strip, especially for those with mobility challenges. We will certainly take this into consideration for future improvements. In the meantime, our team is always available to assist with transportation arrangements or provide recommendations for nearby amenities. Your comfort and convenience are important to us, and we appreciate you bringing this to our attention. We hope to welcome you back for another pleasant stay in the future!"

10/10 (非常に良い)

Daniel

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful clean and no kids
2024 年 5 月に 1 泊滞在
The Management BlueSotelSMARTからの返信 (投稿日 : 2024 年 5 月 17 日)
Dear Daniel,Thank you for your feedback! We're glad to hear you found our place beautiful and clean. We pride ourselves on maintaining a peaceful environment for our guests. Your satisfaction is important to us, and we hope to welcome you back soon!

10/10 (非常に良い)

Richard

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The swimming pool was great for lap swimming.
2024 年 4 月に 5 泊滞在
The Management BlueSotelSMARTからの返信 (投稿日 : 2024 年 5 月 11 日)
Dear Richard,"Thank you for sharing your experience! We're thrilled that you enjoyed our lap swimming facilities. It's wonderful to hear that the swimming pool met your needs. We strive to provide a great experience for all our guests and appreciate your feedback. We hope to see you again soon for more laps and relaxation by the pool. If you have any further suggestions or comments, please feel free to reach out. Thanks again for choosing us for your swimming needs!"

10/10 (非常に良い)

Daniel

良かった点 : 清潔度
2024 年 4 月に 6 泊滞在
The Management BlueSotelSMARTからの返信 (投稿日 : 2024 年 5 月 17 日)
Dear Daniel,Thank you for the perfect rating! We're thrilled to know you had a great experience at our property. Your satisfaction is our top priority, and we look forward to welcoming you back soon!

10/10 (非常に良い)

Derrick

2024 年 4 月に 3 泊滞在
The Management BlueSotelSMARTからの返信 (投稿日 : 2024 年 5 月 17 日)
Dear Derrick,Thank you so much for the 5 out of 5 rating! We're thrilled to hear you had such a positive experience with us. Your support means a lot, and we look forward to welcoming you back soon!

10/10 (非常に良い)

Natasha

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Loved our overnight here! We will definitely be back! Also renting motorcycles for the day was very reasonable!
2024 年 4 月に 1 泊滞在
The Management BlueSotelSMARTからの返信 (投稿日 : 2024 年 4 月 27 日)
Dear Natasha,Thank you for your glowing review! We're thrilled that you loved your overnight stay with us and that you plan to return. It's fantastic to hear that you found our motorcycle rental service very reasonable. We look forward to welcoming you back for another memorable visit soon! Safe travels until then!

8/10 (良い)

Lyndel

家族旅行
Staff were friendly. Pool access room was great. Shower could do with a good scrub. Roof top pool and bar was good. Breakfast had a good selection. Nearly fell over on the wet floor.
2024 年 4 月に 6 泊滞在
The Management BlueSotelSMARTからの返信 (投稿日 : 2024 年 4 月 27 日)
Dear Lyndel,Thank you for your feedback. We're pleased you enjoyed our friendly staff and amenities like the pool access room and rooftop bar. We apologize for the shower oversight and any inconvenience caused by the wet floor. We'll address these promptly. Your safety is paramount. We're glad you liked our breakfast selection and value your input. We look forward to welcoming you back for an improved experience."

10/10 (非常に良い)

Rosanne

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We really loved the room and the pool of the roof with the daily sunsets and many sunbeds. We enjoyed the gym. Overall a really good quality hotel. We loved the parking guy, he was really friendly. Actually friendlier than the reception. I didn't like that they did not greet us when we arrived daily at the hotel. They look at you, but it feels extra welcoming if they add a 'Hello'.
2024 年 4 月に 6 泊滞在
The Management BlueSotelSMARTからの返信 (投稿日 : 2024 年 4 月 21 日)
Dear Rosanne,Thank you for your valuable feedback! We're thrilled to hear that you enjoyed our rooms, rooftop pool, and gym during your stay. Your compliments about our parking attendant are greatly appreciated, and we'll be sure to share your kind words with him.We apologize for any oversight at the staff regarding greetings upon your arrival. We're always striving to enhance our hospitality, and your feedback helps us improve. Your suggestion for a warmer welcome will be taken into consideration to ensure a more inviting experience for our guests. We hope to welcome you back soon for another enjoyable stay. Thank you again for choosing our hotel!

8/10 (良い)

Leanne

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Lovely property only down fall is the hallways echo can hear other guests talking closing doors
2024 年 4 月に 4 泊滞在
The Management BlueSotelSMARTからの返信 (投稿日 : 2024 年 4 月 16 日)
Dear Leanne,Thank you for your kind words about our property! We appreciate your feedback regarding the noise levels in our hallways. We apologize for any inconvenience this caused during your stay. Rest assured, we are looking into ways to address this issue to enhance our guests' overall experience. We hope to have the opportunity to welcome you back and provide an even more enjoyable stay in the future.

6/10 (普通)

Prashant、Singapore

グループ旅行
良かった点 : 清潔度
Pros Rooms and balcony are decent size. Excellent rooftop pool and view. Cons All the pool view rooms have no privacy. It is not located on the main street. You will need a scooter or be ready to walk more than 10 min for even a convenience store. Facilities are limited. I would rather take hotel on the main street where everything is easily accessible.
2024 年 4 月に 4 泊滞在
The Management BlueSotelSMARTからの返信 (投稿日 : 2024 年 4 月 15 日)
Dear Prashant,Thank you for your feedback. We're pleased you liked our spacious rooms, balconies, and rooftop pool with its great views. We apologize for the lack of privacy in our pool view rooms and the distance from the main street. We understand convenience is important.Your comments about our facilities are noted, and we'll strive to improve. We appreciate your perspective and hope to provide a better experience next time.

10/10 (非常に良い)

Sarah

良かった点 : 清潔度
2024 年 4 月に 5 泊滞在
The Management BlueSotelSMARTからの返信 (投稿日 : 2024 年 4 月 16 日)
Dear Sarah,Thank you for choosing our hotel and for giving us a 5 star rating. We would really appreciate hearing about some of the things you enjoyed. Many thanks once again for staying with us, and we hope that you would come back again soon.

2/10 (非常に不満)

Stephen

気になった点 : スタッフとサービス
I left my suitcase with the hotel for 2 hours, as my room wasn’t ready on arrival. I went to the rooftop pool. On collecting my case, I noticed that the case was no longer completely closed. Once I got to the room, I pulled my wallet out of my case and discovered that all the money in it had been taken. I filed a police report; hotel manager was rude. Although my 3 nights at the hotel had been paid, and my request for a refund in the circumstances was emphatically denied, I checked out and moved to another hotel.
2024 年 4 月に 3 泊滞在
The Management BlueSotelSMARTからの返信 (投稿日 : 2024 年 4 月 15 日)
Dear Guest,It doesn't seem fair and ethical to accept this comment without any of the concrete evidences.Please consider your review to avoid any escalation due to common human rights.

10/10 (非常に良い)

Émilie

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Amazing staff. The breakfast is definetely worth it. The two pools were great.
2024 年 4 月に 7 泊滞在
The Management BlueSotelSMARTからの返信 (投稿日 : 2024 年 4 月 12 日)
Dear Emillie,Thank you for your fantastic feedback! We're thrilled you enjoyed our amazing staff, delicious breakfast, and great pools. We hope to welcome you back soon for another wonderful experience at our hotel.

10/10 (非常に良い)

Cristina

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This hotel is located so close to the beach which makes it one of the better options in the area. The rooftop pool is definitely a highlight and overall the stay was very enjoyable. I can’t wait to come back to this sotel!
2024 年 4 月に 4 泊滞在
The Management BlueSotelSMARTからの返信 (投稿日 : 2024 年 4 月 12 日)
Dear Cristina,Thank you for your kind review! We're delighted that you enjoyed our beachfront location and rooftop pool. We look forward to welcoming you back to [Hotel Name] for another enjoyable stay. If you need any assistance with your next visit, please don't hesitate to contact us.

8/10 (良い)

Sinai

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice hotel! Close to the beach & main strip area.
2024 年 4 月に 3 泊滞在
The Management BlueSotelSMARTからの返信 (投稿日 : 2024 年 4 月 10 日)
Dear Sinai,Thank you for your kind feedback! We're glad you enjoyed our hotel's convenient location near the beach and main strip area. We hope you had a wonderful time exploring the area and experiencing all that our hotel and Ao Nang have to offer.We look forward to welcoming you back for another pleasant stay in the future!

8/10 (良い)

Tracy、Castle Rock

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 5 泊滞在
The Management BlueSotelSMARTからの返信 (投稿日 : 2024 年 4 月 10 日)
Dear Tracy,Thank you for choosing our hotel and for giving us a 4 star rating. We would really appreciate hearing about some of the things you enjoyed. Many thanks once again for staying with us, and we hope that you would come back again soon.

10/10 (非常に良い)

Jake

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 6 泊滞在
The Management BlueSotelSMARTからの返信 (投稿日 : 2024 年 3 月 29 日)
Dear Jake,Thank you for choosing our hotel and for giving us a 5 star rating. We would really appreciate hearing about some of the things you enjoyed. Many thanks once again for staying with us, and we hope that you would come back again soon.

8/10 (良い)

Richard

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The property is a short walk to the beach. Rooms are good size a value.
2024 年 3 月に 3 泊滞在
The Management BlueSotelSMARTからの返信 (投稿日 : 2024 年 3 月 28 日)
Dear Richard,Thank you for your review! We're delighted you found our property conveniently located near the beach and appreciated our spacious rooms. Providing value to our guests is important to us, and we're glad you recognized that. We hope you had a pleasant stay, and we look forward to welcoming you back soon.

8/10 (良い)

Nichols

家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I stayed for one night and it was good. The breakfast buffet had much variety to choose from. The hotel is close to what I would call the city center with many shops and restaurants. It is also walking distance to the beach. The pool area in the hotel is very nice just a suggestion get up early to get a lounge chair because those go quick!
2024 年 3 月に 1 泊滞在
The Management BlueSotelSMARTからの返信 (投稿日 : 2024 年 3 月 26 日)
Dear Nichols,Thank you for your recent stay and positive review! We're glad you enjoyed our breakfast buffet, convenient location near the city center and beach, and our pool area. Your suggestion about the lounge chairs is duly noted. We look forward to welcoming you back soon!

8/10 (良い)

Barb

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
The room was a little small compared to some of the other hotels we stayed in on our month long visit but we loved the balcony overlooking the pool. The rooftop infinity pool was gorgeous. Our only complaint is that happy hour does not include regular hi-balls or beer - just sweet cocktail drinks - not sure about the reason for that. You can walk to Ao Nang Beach in 3 minutes with access to lots of shopping and restaurants.
2024 年 3 月に 7 泊滞在
The Management BlueSotelSMARTからの返信 (投稿日 : 2024 年 3 月 25 日)
Dear Barb,Thank you for your review! We're glad you enjoyed the balcony and rooftop infinity pool. We'll consider your feedback about happy hour offerings to improve. We're thrilled you found our location convenient. We hope to welcome you back soon

10/10 (非常に良い)

Kc

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Brilliant hotel! Roof top pool is awesome! Great hotel staff.
2024 年 3 月に 2 泊滞在
The Management BlueSotelSMARTからの返信 (投稿日 : 2024 年 3 月 25 日)
Dear Kc,Thank you for your glowing review! We're thrilled to hear that you enjoyed our rooftop pool and that our staff provided excellent service. We look forward to welcoming you back soon for another brilliant stay!

10/10 (非常に良い)

Louisa

良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Loved the staff
2024 年 3 月に 5 泊滞在
The Management BlueSotelSMARTからの返信 (投稿日 : 2024 年 3 月 25 日)
Dear Louisa,Thank you for your kind words! Our team takes pride in providing exceptional service. We hope to welcome you back soon for another wonderful experience

2/10 (非常に不満)

Harsimran

カップルで旅行
気になった点 : 清潔度
The washrooms were not the cleanest. I wore crocs while showering because I realized the glass did not get a wash and there was black dirt coming off. Shower head not clean( very rusty maybe) but I did not leave the shower feeling cleaner. No conditioner and the dispensers were breaking and falling in shower. No lotions either. We arrive 7am and we’re told to wait till 3pm for check in even after mentioning we will be arriving early. I would rate this hotel a 3/5… some lady staff had attitude.
2024 年 3 月に 1 泊滞在
The Management BlueSotelSMARTからの返信 (投稿日 : 2024 年 3 月 22 日)
Dear Harsimran,Thank you for sharing your feedback with us. We're sincerely sorry for the inconvenience you experienced during your stay. Cleanliness and guest comfort are our top priorities, and we regret that we fell short of your expectations regarding the washroom condition. Your concerns regarding the shower facilities and amenities have been duly noted, and we will address them promptly to ensure a more pleasant experience for our guests in the future. We apologize for any inconvenience caused by the check-in time and any interactions with our staff that did not meet our usual standard of hospitality. Your feedback is invaluable, and we appreciate the opportunity to improve. We hope to have the chance to welcome you back for a more enjoyable stay.

10/10 (非常に良い)

Bryan

2024 年 3 月に 4 泊滞在
The Management BlueSotelSMARTからの返信 (投稿日 : 2024 年 4 月 8 日)
Dear Bryan,Thank you for choosing our hotel and for giving us a 5 star rating. We would really appreciate hearing about some of the things you enjoyed. Many thanks once again for staying with us, and we hope that you would come back again soon.

8/10 (良い)

Jacqueline

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Lovely hotel in a great location. Short walk to the quiet end of the beach but still plenty of amenities on the beach here. Easily walkable to livelier part of town. Excellent breakfast buffet. Disappointed there were no sun umbrellas for the sunbeds by the rooftop pools which made them unusable for us.
2024 年 2 月に 14 泊滞在
The Management BlueSotelSMARTからの返信 (投稿日 : 2024 年 3 月 22 日)
Dear Jacqueline,Thank you for sharing your experience with us. We're thrilled you enjoyed our lovely hotel's great location and our excellent breakfast buffet. Your feedback regarding the sun umbrellas for the rooftop pool is valuable to us, and we apologize for any inconvenience caused. We'll definitely look into improving this aspect for our guests' comfort. We hope despite this, you had an overall pleasant stay. We look forward to welcoming you back and providing an even better experience next time.

4/10 (不満)

Mariusz

カップルで旅行, グループ旅行
気になった点 : 清潔度、施設のコンディションと設備
Low quality of everything. Not clean.. actually awfully dirty rooms&common areas with mold, visible dirt, stains, plaster/paint falling off etc. Horrible towels, dirty dishes at breakfast, poor management = disorganized staff. Rooftop pool was nice but staff did not clean glasses/plates/cans left by guests for hours. Would rate this hotel a maximum 3 stars, not even close to 4-5 star hotel.
2024 年 3 月に 3 泊滞在
The Management BlueSotelSMARTからの返信 (投稿日 : 2024 年 3 月 18 日)
Dear Mariusz,We're truly sorry to hear about your disappointing experience. Cleanliness is a top priority, and we've taken immediate steps to address the issues you've raised with our housekeeping and maintenance teams. Your feedback is invaluable, and we're committed to improving. We've also reminded our staff about the importance of prompt service. Please accept our sincerest apologies for any inconvenience caused. We'd love the opportunity to make things right and exceed your expectations in the future. If you'd like to discuss your experience further, please feel free to reach out to us directly

10/10 (非常に良い)

David

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Pour aller à la plage on traverse les égouts et donc les odeurs qui vont avec, et qui se jette dans la mer via le sable, pas très rejouissant. Aussi le petit dejeuner est donné dans une salle digne d'un seminaire, comparé à notre hôtel à chaweng petite déception.
2024 年 3 月に 4 泊滞在
The Management BlueSotelSMARTからの返信 (投稿日 : 2024 年 3 月 11 日)
Dear David,We appreciate your feedback and apologize for any inconvenience you experienced. Rest assured, we take your comments seriously and will address them promptly to enhance our guests' experiences. Your input helps us improve, and we hope you'll give us another chance to exceed your expectations in the future.

8/10 (良い)

Jacob

2024 年 3 月に 3 泊滞在
The Management BlueSotelSMARTからの返信 (投稿日 : 2024 年 3 月 25 日)
Dear Jacob,Thank you for choosing our hotel and for giving us a 4 star rating. We would really appreciate hearing about some of the things you enjoyed. Many thanks once again for staying with us, and we hope that you would come back again soon.

10/10 (非常に良い)

Linda

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The room was great but no coffee available in morning on site.
2024 年 1 月に 1 泊滞在
The Management BlueSotelSMARTからの返信 (投稿日 : 2024 年 3 月 5 日)
Dear Linda,Thank you for sharing your feedback with us. We're glad to hear that you found your room to be great. However, we apologize for any inconvenience regarding the lack of coffee available on site in the morning. We understand the importance of starting the day right with a cup of coffee and will certainly take your comment into consideration to improve our services. Your satisfaction is important to us, and we hope to have the opportunity to make your next stay even more enjoyable. Thank you for choosing our hotel, and we look forward to welcoming you back soon.

10/10 (非常に良い)

Daniel

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The top pool and bar were worth the trip alone !!!! Where do you get mountains on one side and sea for sunsets onthe other. Breakfast was Fantastic for 3 $$ people were great and location was not bad
2024 年 2 月に 3 泊滞在
The Management BlueSotelSMARTからの返信 (投稿日 : 2024 年 2 月 29 日)
Dear Daniel,Thank you for your enthusiastic review! We're thrilled that you enjoyed our top pool and bar, as well as the breathtaking views of mountains and sea sunsets. It's wonderful to hear that you found our breakfast fantastic and our staff great. We strive to provide an exceptional experience for our guests, and we're delighted to have left such a positive impression. Your kind words mean a lot to us. We can't wait to welcome you back for another memorable stay!

8/10 (良い)

Jeannie

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Love the two pools and that it was adult only. Location was good for shopping and dining and an easy walk to the beach.
2024 年 2 月に 5 泊滞在
The Management BlueSotelSMARTからの返信 (投稿日 : 2024 年 2 月 29 日)
Dear Jeannie,Thank you for your glowing review! We're thrilled to hear that you loved our adult-only pools and found our location convenient for shopping, dining, and beach access. Providing a serene and enjoyable experience is our aim, and we're delighted to have exceeded your expectations. Your satisfaction is our priority, and we appreciate your kind words. We look forward to welcoming you back for another relaxing stay!

10/10 (非常に良い)

Raul Omar

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Buena opción
2024 年 2 月に 1 泊滞在
The Management BlueSotelSMARTからの返信 (投稿日 : 2024 年 2 月 29 日)
Dear Raul Omar,Thank you for your kind words! We're delighted that you had a positive experience with us. Providing excellent service is our priority, and we're thrilled to have met your expectations. Your support means a lot to us. If you ever need anything, feel free to reach out. We look forward to serving you again soon!

10/10 (非常に良い)

Heather

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The property was clean and modern. The bed was very comfortable in the shower was good. Staff was friendly and accommodating. The location is very convenient. VIP upgrade was a pool access room which was very nice. Happy hour was buy one get one drink at the pool bar from noon to 3:00. That was a bonus, but the drinks have to be the same. We would definitely stay here again.
2024 年 2 月に 5 泊滞在
The Management BlueSotelSMARTからの返信 (投稿日 : 2024 年 2 月 27 日)
Dear Heather,Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed our clean, modern property, comfortable beds, and convenient location. It's fantastic to know that our staff's friendliness and VIP upgrade to a pool access room enhanced your stay. We're glad you appreciated our happy hour offer, although we'll consider your feedback about drink choices. We can't wait to welcome you back for another enjoyable stay!

10/10 (非常に良い)

Viktoriia

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 2 泊滞在
The Management BlueSotelSMARTからの返信 (投稿日 : 2024 年 2 月 24 日)
Dear Viktoriia,Thank you for rating us so highly and for choosing to stay with us here. We're glad to know that you enjoyed your stay with us at BlueSotel SMART. We look forward to welcoming you with your friends and family again very soon to Krabi.

10/10 (非常に良い)

Micheline

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellente réception à l’hôtel. Personnel extraordinaire. Les équipements et piscines sont très bien et le déjeuner buffet est excellent. Très proche de la plage (10 minutes de marche) et vous trouverez également des boutiques et restaurants!
2024 年 2 月に 3 泊滞在
The Management BlueSotelSMARTからの返信 (投稿日 : 2024 年 2 月 23 日)
Dear Micheline,We're delighted to hear that you enjoyed your stay with us! Providing excellent service and facilities is our top priority, and we're thrilled that you found our reception staff to be extraordinary. It's fantastic to hear that you appreciated our swimming pools, buffet lunch, and convenient location near the beach and local amenities. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon!"

10/10 (非常に良い)

Annika

2024 年 2 月に 7 泊滞在
The Management BlueSotelSMARTからの返信 (投稿日 : 2024 年 3 月 22 日)
Dear Annika,Thank you for choosing our hotel and for giving us a 5 star rating. We would really appreciate hearing about some of the things you enjoyed. Many thanks once again for staying with us, and we hope that you would come back again soon.

10/10 (非常に良い)

Brandon

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This was a quiet location. Short walking distance to the beach and shopping. The staff were very friendly and helpful. Very ample breakfast buffet. A great bonus was the ability to rent a scooter from the hotel. I would definitely stay there again.
2024 年 2 月に 2 泊滞在
The Management BlueSotelSMARTからの返信 (投稿日 : 2024 年 2 月 22 日)
Dear Brandon,Thank you for your review! We're delighted you enjoyed our serene location, proximity to the beach and shopping, and the friendly service from our staff. We're glad you found our breakfast buffet ample and appreciated the convenience of renting a scooter. We look forward to welcoming you back soon!

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Best option for adults only staying in Ao Nang
Perfect location! 5 minutes from Ao Nang Beach, 10 minutes from the pier where you can get on boats for any tour, 10 minutes from restaurant/bar street. Room was clean and comfortable, and the building is more modern that most in the area. Great rooftop bar/food options at the hotel, great breakfast and 2 nice pools. Overall best option if you are staying in Ao Nang and don't want an overflooded pool with kids. The restaurant at the hotel was really good and clean! All the employees were very friendly. You can book an airport transfer with the hotel for 800 baht. Krabi airport is about 45 minutes away from the hotel.
2024 年 2 月に 3 泊滞在
The Management BlueSotelSMARTからの返信 (投稿日 : 2024 年 2 月 22 日)
Dear value guest,Thank you for your glowing review! We're thrilled you found our hotel to be the perfect option for adults seeking a peaceful retreat in Ao Nang. It's wonderful to hear that you enjoyed our convenient location, modern facilities, and rooftop amenities. We're delighted that you appreciated our delicious breakfast, clean rooms, and friendly staff. We're glad we could provide you with a memorable experience, and we hope to welcome you back soon!

6/10 (普通)

宿泊されたお客様

良かった点 : スタッフとサービス、客室の快適度
気になった点 : 清潔度、施設のコンディションと設備
Peut mieux faire
L’hôtel pourrait être bien mieux s’il était mieux entretenu. Dans ma chambre: -robinetterie pleine de calcaire -joints orange/noir -pèse personne non fonctionnel -liseuse HS sur un des côté du lit -parquet qui a tendance à se décoller -on entend les portes voisines claquer Tout cela n’en fait pas une expérience horrible, mais c’est dommage, l’hôtel pourrait faire bien mieux avec juste un peu plus d’entretien. La piscine sur le toit est très agréable.
2024 年 2 月に 4 泊滞在
The Management BlueSotelSMARTからの返信 (投稿日 : 2024 年 2 月 20 日)
Dear Guest,Thank you for your feedback. We apologize for the maintenance issues you encountered. Rest assured, we're addressing them promptly. We're glad you enjoyed the rooftop pool and appreciate your suggestions for improvement. Your comfort is our priority, and we hope to welcome you back for a better experience soon