グランドロイヤルスイスホテルの口コミ

10/10 (非常に良い)

jeffrey

2023 年 8 月 27 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

This is an expertly run hotel with an amazingly friendly, helpful and attentive staff who speak excellent English. A nice, safe resort that westerners will feel at home visiting.

2023 年 8 月に 1 泊滞在

10/10 (非常に良い)

Valerie

出張

2022 年 12 月 30 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備

Lovely place, friendly staff, and the food especially the fish was amazing.

4/10 (不満)

Edgar

2022 年 9 月 26 日

良かった点 : 清潔度、施設のコンディションと設備

気になった点 : 客室の快適度

Music was blasting restaurant ( banquet going on ) we were in room 205 .. the party didn't stop until 2am Then next morning the music started back at 7am

2022 年 9 月に 1 泊滞在

8/10 (良い)

Boureima

2022 年 7 月 4 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

2022 年 7 月に 1 泊滞在

10/10 (非常に良い)

Valerie

2022 年 5 月 17 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備

Great value for your money and very serene

2022 年 5 月に 1 泊滞在

10/10 (非常に良い)

Daniel

出張

2022 年 2 月 21 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

Good

Amazing

2022 年 2 月に 1 泊滞在

6/10 (普通)

Jecinter、RENTON

2021 年 10 月 12 日

2021 年 10 月に 1 泊滞在

8/10 (良い)

宿泊されたお客様

出張

2021 年 2 月 22 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

Front desk staff were excellent, check in and out were seamless. Waitstaff in the dining room are inattentive and preoccupied

2021 年 2 月に 2 泊滞在

2/10 (非常に不満)

宿泊されたお客様

家族旅行

2019 年 12 月 27 日

良かった点 : 清潔度

気になった点 : スタッフとサービス

Hotel staff are horrible with managers being the redeeming entities. Without the managers, the staff(specifically front desk staff) run rogue, quoting different prices for the same room and coming up with stay rules on the fly. Disappointing to say the least. Horrible customer service , mediocre food and terrible rooms. The air conditioning did not work and the hot water was spotty. The rooms have no outdoor facing windows. Windows face indoor corridor. Horrible. I would not recommend this hotel.

2019 年 12 月に 1 泊滞在

8/10 (良い)

宿泊されたお客様

出張

2019 年 10 月 4 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

Great staff and facilities - location a bit far from Kisumu but peaceful.

2019 年 9 月に 1 泊滞在

GMからの返信 (投稿日 : 2019 年 10 月 11 日)

Dear Guest, Greetings from The Grand Royal Swiss Hotel! Thank you very much for the feedback and glad to hear that you had a wonderful stay with us while in Kisumu. We looking forward to welcoming back yourself soon during your next visit to Kisumu. Thank you Shan Shanawaz Basheer General Manager

2/10 (非常に不満)

Lutta

2019 年 8 月 22 日

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

My First Stay at the Kisumu Grand Royal

Overall comfortable. Our meeting was facilitated very well.

2019 年 8 月に 2 泊滞在

GMからの返信 (投稿日 : 2019 年 10 月 11 日)

Dear Guest, Greetings from The Grand Royal Swiss Hotel! Thank you very much for the feedback and glad to hear that you had a wonderful stay with us while in Kisumu. We looking forward to welcoming back yourself soon during your next visit to Kisumu. Thank you Shan Shanawaz Basheer General Manager

8/10 (良い)

Markus

2019 年 8 月 13 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

2019 年 7 月に 3 泊滞在

Shanからの返信 (投稿日 : 2019 年 8 月 16 日)

Dear Guest, Greetings from The Grand Royal Swiss Hotel! Thank you very much for taking your valuable time to share your feedback. It is always our earnest endeavor that every guest has an outstanding experience each time they stay with us. Your positive feedback boosts up our confidence and encourages us to deliver the best service and attention always. We strive every day to deliver the best experiences to our guests. Nothing would please us more than to have you staying with us again. Looking forward to welcoming you back very soon. Your Host, Shan Shanawaz Basheer General Manager Email: gm@grandroyalswisshotel.com Cell: +254 798 484601

10/10 (非常に良い)

Andrew

2019 年 7 月 24 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

GREAT TRIP

2019 年 7 月に 6 泊滞在

Shanからの返信 (投稿日 : 2019 年 8 月 16 日)

Dear Guest, Greetings from The Grand Royal Swiss Hotel! Thank you very much for taking your valuable time to share your feedback. It is always our earnest endeavor that every guest has an outstanding experience each time they stay with us. Your positive feedback boosts up our confidence and encourages us to deliver the best service and attention always. We strive every day to deliver the best experiences to our guests. Nothing would please us more than to have you staying with us again. Looking forward to welcoming you back very soon. Your Host, Shan Shanawaz Basheer General Manager Email: gm@grandroyalswisshotel.com Cell: +254 798 484601

8/10 (良い)

宿泊されたお客様

家族旅行, 小さなお子様連れの家族旅行

2019 年 4 月 13 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

Check in was slow. It took me over 30min to check in. The property is great and a good place to relax. However, the pool is at the conference area and one might not enjoy the swim if there is a meeting in progress, which means swimming is limited to evenings after most meetings are done

2019 年 4 月に 1 泊滞在

Shanからの返信 (投稿日 : 2019 年 8 月 16 日)

Dear Guest, Greetings from The Grand Royal Swiss Hotel! Thank you very much for taking your valuable time to share your feedback. It is always our earnest endeavor that every guest has an outstanding experience each time they stay with us. Your positive feedback boosts up our confidence and encourages us to deliver the best service and attention always. We strive every day to deliver the best experiences to our guests. Well noted your comment on slow Check-in and will ensure the process will be quickly done by the Front Office Team. Nothing would please us more than to have you staying with us again. Looking forward to welcoming you back very soon. Your Host, Shan Shanawaz Basheer General Manager Email: gm@grandroyalswisshotel.com Cell: +254 798 484601

8/10 (良い)

Alex、salisbury, Wiltshire UK

2019 年 2 月 2 日

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度

Secure hotel in attractive grounds. Rooms are large and well appointed. Staff helpful and friendly. Occupancy seemed low though which detracted from the ambience.

2019 年 1 月に 1 泊滞在

Shanからの返信 (投稿日 : 2019 年 8 月 16 日)

Dear Guest, Greetings from The Grand Royal Swiss Hotel! Thank you very much for taking your valuable time to share your feedback. It is always our earnest endeavor that every guest has an outstanding experience each time they stay with us. Your positive feedback boosts up our confidence and encourages us to deliver the best service and attention always. We strive every day to deliver the best experiences to our guests. Nothing would please us more than to have you staying with us again. Looking forward to welcoming you back very soon. Your Host, Shan Shanawaz Basheer General Manager Email: gm@grandroyalswisshotel.com Cell: +254 798 484601

8/10 (良い)

宿泊されたお客様

小さなお子様連れの家族旅行

2019 年 1 月 5 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備

I lost a smart phone, a power bank and international socket adapter

2018 年 12 月に 2 泊滞在

8/10 (良い)

Mark

2018 年 8 月 8 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

Luxury in Kisumu

The Grand Swiss Hotel is a taste of luxury at a good price.

2018 年 8 月に 1 泊滞在

Shanからの返信 (投稿日 : 2019 年 8 月 16 日)

Dear Guest, Greetings from The Grand Royal Swiss Hotel! Thank you very much for taking your valuable time to share your feedback. It is always our earnest endeavor that every guest has an outstanding experience each time they stay with us. Your positive feedback boosts up our confidence and encourages us to deliver the best service and attention always. We strive every day to deliver the best experiences to our guests. We apologize that you didnt enjoyed the meal we served to yourself and will ensure the necessary actions will be taken. Nothing would please us more than to have you staying with us again. Looking forward to welcoming you back very soon. Your Host, Shan Shanawaz Basheer General Manager Email: gm@grandroyalswisshotel.com Cell: +254 798 484601

10/10 (非常に良い)

Andrew

2018 年 4 月 15 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

They went out of their way to ensure that you are comfortable. Similar to a 4 star hotel in the USA.

Shanからの返信 (投稿日 : 2019 年 8 月 16 日)

Dear Guest, Greetings from The Grand Royal Swiss Hotel! Thank you very much for taking your valuable time to share your feedback. It is always our earnest endeavor that every guest has an outstanding experience each time they stay with us. Your positive feedback boosts up our confidence and encourages us to deliver the best service and attention always. We strive every day to deliver the best experiences to our guests. Nothing would please us more than to have you staying with us again. Looking forward to welcoming you back very soon. Your Host, Shan Shanawaz Basheer General Manager Email: gm@grandroyalswisshotel.com Cell: +254 798 484601

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