Kinglake West Reserve

Check-in process was atrocious... notified in advance about my time of arrival and was informed I'd be met at the office. Upon arrival, the office was shut (no one stated this before) and I was told I'd been messaged on What's app. As an international traveller not using data roaming, this didn't come through... Finally made it to the apartment - the internet needed (you guessed) mobile data to view the passcode (?!?) and instructions for aircon were for a different apartment. Very frustrating that this info couldn't have been provided in advance Also, gym access is only for residents as an induction is needed... again not as advertised Pool area is nice though and apartment had great views over the river

This is a family apartment hotel, not business so much. The suites are roomy and well equipped, but my windows were facing a wall (for the same price…). The breakfast selection is OK, not too many options, and it’s the same every day. The Mezzanine area is very nice. The restaurant on the ground floor is a separate business and they’re not open on weekends. The bathrooms need a renovation/upgrade.

Good location, handy to many restaurants and public transportation.