6/10 (普通)
Lisa
家族旅行, グループ旅行
2025 年 12 月 14 日
良かった点 : 清潔度、設備とサービス
The description of the unit was controversial. The heading states 3BR 2 BA but the context lists 4BR 1 BA. I was looking for a 4 bedroom so was slightly disappointed that 2 of my guests had to sleep on the pull out sofa with no privacy. The toilets plugged on the same day and I had to call for an emergency fix, which was addressed quickly by the manager. However, the next day, one of them plugged again, I messaged the property manager and received no reply. There is no mention of stairs into the unit, I had 3 elderly people with me who struggled for the week with the stairs, there are about 15 stairs up to the unit.
Had I been provided correct information, I would have booked elsewhere with what suited our needs. The no cancellation policy is a joke- especially when the description is wrong!!
The toilets need replacing- that situation caused a lot of unnecessary disruption and stress especially when 6 people are in the unit with no functioning toilets.
Some accountability for the false advertising of the unit description, and no cancellation allowed, along with the toilet issue, some remuneration should be offered.
Lisa
2025 年 12 月に 7 泊滞在