Dear Takuro, We very much appreciate your comments regarding your stay at Pullman Khon Kaen Raja Orchid. It is always a pleasure to receive positive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Thank you and kind regards,Bun KengaksornDirector of Rooms
10/10 (非常に良い)
Naoya、Yatomi
2022 年 11 月 18 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Naoya
2022 年 11 月に 3 泊滞在
4/10 (不満)
Fumiharu
出張
2022 年 8 月 26 日
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
水圧が低いと思います
Fumiharu
2022 年 8 月に 4 泊滞在
Bunからの返信 (投稿日 : 2022 年 10 月 24 日)
Dear Fumiharu, Your time to share your valuable feedback is highly appreciated. Please accept our sincere apologies for any shortfalls in the experiences provided to you during your stay. I can assure you that these issues will be raised with the relevant department managers to ensure we provide each of our guests with a high level of services and products. We acknowledge your comment about light swishes and will organize them according to significant revamping. We strive to deliver here at Pullman Khon Kaen Raja Orchid at all times. We value your support and comment and hope to serve you again on your future trips to Khon Kaen.Bun KengaksornDirector of Rooms
Dear guest,
Thank you for taking the time to share your experience
Please accept my sincerest apology for the shortcomings you experienced regarding water temperature. We have been continuously taking the necessary measures to stabilize water temperature in order to keep our hotel at the usual high standards it is known for.
We do appreciate your valuable feedback as it helps us identify areas where we can improve upon
Thank you for staying with us and we all look forward to welcoming you again in the near future.
Best Regards,
Dongha Shin
Director of Guest Experience
8/10 (良い)
宿泊されたお客様
2019 年 9 月 9 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
宿泊されたお客様
2019 年 8 月に 3 泊滞在
Pullman Khonkaenからの返信 (投稿日 : 2019 年 9 月 10 日)
Dear Guest,
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,
4/10 (不満)
宿泊されたお客様
2019 年 8 月 31 日
宿泊されたお客様
2019 年 8 月に 1 泊滞在
Pullman Khonkaenからの返信 (投稿日 : 2019 年 9 月 3 日)
Dear Guest,
Thank you for taking the time to tell us about your experience at the Pullman Khon Kaen Raja Orchid. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Sincerely,
Dongha Shin
Director of Guest Experience
6/10 (普通)
宿泊されたお客様
2019 年 8 月 26 日
良かった点 : 清潔度、施設のコンディションと設備
気になった点 : 客室の快適度
So loudy even midnight.
宿泊されたお客様
2019 年 8 月に 1 泊滞在
Pullman Khonkaenからの返信 (投稿日 : 2019 年 8 月 29 日)
Dear guest,
In regards to the noise produced from the bustling streets below, our team are aware and this year we will be addressing this issue. I would like to sincerely apologize for the experience had on behalf of the team. On the meanwhile, for your next stay we can ensure we allocate rooms at the front of our property ensuring a more comfortable sleep.
The team look forward to welcoming you back to our home again in the near future, however for now wishing you a great week ahead.
Sincerely,
Dear Hid,
Thank you for your gracious review.
Our iconic views of the Khonkaen skyline is indeed breathtaking and the perfect location for the any kind of purposes. Not only is our location central but also extremely convenient. We are only a stroll away from the Central Plaza, Bars & restaurants, and various tourists’ hot spots
We greatly look forward to welcoming you on your next stay!
Kind Regards,
Dongha Shin
Director of Guest Experience
8/10 (良い)
宿泊されたお客様
2019 年 7 月 15 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
宿泊されたお客様
2019 年 7 月に 2 泊滞在
Pullman Khonkaen からの返信 (投稿日 : 2019 年 7 月 22 日)
Dear Guest,
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,
Masato 様
この度は、Pullman Khon Kaen Raja Orchid でのご宿泊に関します、貴重なご意見・ご感想をお聞かせいただき、誠にありがとうございました。頂戴いたしましたご意見・ご感想をもとに、更なるサービスの向上に尽力してまいります。
またのご宿泊をスタッフ一同、心よりお待ち申し上げております。
Dongha Shin
Director of Guest Experience
10/10 (非常に良い)
宿泊されたお客様
出張
2019 年 3 月 27 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Everything was perfect.
宿泊されたお客様
2019 年 3 月に 2 泊滞在
Director of Guest Experienceからの返信 (投稿日 : 2019 年 3 月 28 日)
Dear Guest,
We very much appreciate your comments regarding your stay at the Pullman Khon Kaen Raja Orchid.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Dongha Shin
Director of Guest Experience
8/10 (良い)
宿泊されたお客様
出張
2019 年 3 月 13 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
きれいで快適なホテルでした。
宿泊されたお客様
2019 年 2 月に 1 泊滞在
Dongha Shinからの返信 (投稿日 : 2019 年 3 月 19 日)
Dear Guest,
この度は、Pullman Khon Kaen Raja Orchid でのご宿泊に関します、貴重なご意見・ご感想をお聞かせいただき、誠にありがとうございました。頂戴いたしましたご意見・ご感想をもとに、更なるサービスの向上に尽力してまいります。
またのご宿泊をスタッフ一同、心よりお待ち申し上げております。
Dongha Shin
Director of Guest Experience
Dear Guest,
この度は、Pullman Khon Kaen Raja Orchid でのご宿泊に関します、貴重なご意見・ご感想をお聞かせいただき、誠にありがとうございました。頂戴いたしましたご意見・ご感想をもとに、更なるサービスの向上に尽力してまいります。
またのご宿泊をスタッフ一同、心よりお待ち申し上げております。
Dongha Shin
Director of Guest Experience
Dear Guest,
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,
Dongha Shin
Director of Guest Eprience
Dear Ryu,
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,
Dongha Shin
Guest Experience Manager
10/10 (非常に良い)
Masato
2018 年 6 月 6 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
everything ok
清潔、安い、便利 言うことなし
Masato
2018 年 6 月に 2 泊滞在
10/10 (非常に良い)
宿泊されたお客様
2018 年 5 月 4 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Amazing stay in Pullman hotel in Khon Kaen! Wanna come back here again
宿泊されたお客様
2018 年 4 月に 4 泊滞在
Pullman Khonkaenからの返信 (投稿日 : 2018 年 5 月 8 日)
Dear guest,
I am delighted to know that you had amazing stay with us at Pullman Khon Kaen Raja orchid.
I am so happy to hear that we are got it right!
Thank you once again for your review and for sharing your experience with us.
We cannot wait until you visit us again for another spectacular stay!
Dongha Shin
Guest experience manager
Dear Anonymous, Thank you for your comment. Good that you enjoyed while stayed with us. I am sorry if our neighbors bothered your sleep. Please rest assure that the hotel is taking appropriate action with Khon Kaen municipality to avoid incident like so in future. Hope we can serve you again with better service in near future.
Kind Regards,
Stanley Chan
General Manager
Kyoko 様
この度は、Pullman Khon Kaen Raja Orchid でのご宿泊に関します、貴重なご意見・ご感想をお聞かせいただき、誠にありがとうございました。頂戴いたしましたご意見・ご感想をもとに、更なるサービスの向上に尽力してまいります。
またのご宿泊をスタッフ一同、心よりお待ち申し上げております。
Stanley Chan
General Manager
FINE 様
この度は、Pullman Khon Kaen Raja Orchid でのご宿泊に関します、貴重なご意見・ご感想をお聞かせいただき、誠にありがとうございました。頂戴いたしましたご意見・ご感想をもとに、更なるサービスの向上に尽力してまいります。
またのご宿泊をスタッフ一同、心よりお待ち申し上げております。
Kind Regard,
Stanley Chan
General Manager
Pullman Khon Kaen Raja Orchid
Dear Guest,
Thank you for your feedback, pleased to learn that you enjoyed our prime location and spacious rooms. I have also taken note of your concerns. I will share with the team to address the problem. Thank you.
Kind Regards,
Stanley Chan
General Manager
Pullman Khon Kaen Raja Orchid
Dear ナムチャイ,
Thank you for your compliment. Hope you had good time in Khon Kaen, and look forward to welcoming you again soon. Thank you.
Kind Regards,
Stanley Chan
General Manager
Pullman Khon Kaen
Dear Okuchi3737,
Glad to see positive score with your review. Hope everything went well in Khon Kaen, and we look forward to welcoming you again. Thank you.
Kind Regards,
Stanley Chan
General Manager
Pullman Khon Kaen