6/10 (普通)
Mark
カップルで旅行
2026 年 2 月 9 日
良かった点 : 施設のコンディションと設備
気になった点 : 清潔度、設備とサービス
My wife and I recently booked an overnight stay. First impressions were good. A beautiful building (only slightly ruined by the bank of Tesla charging stations).
The friendly receptionist greeted us and explained everything we needed to know during our stay.
I had paid extra to stay in one of the “Spa rooms” with a four poster bed. First impressions of the room were good. Very spacious, large four poster bed, large well heated bathroom.
However, upon closer examination there was dust on the surface of the top of the bed frame, the headboard, and the surface of the metal light fittings either side of the bed. There were also cobwebs visible on the wooden beams.
In the bathroom someone had placed a piece of plastic from a disposable razor into the bath overflow, Furthermore the floor behind the bath was thick with dust and cobwebs. The mastic/sealant in the bottom corners of the shower had areas of black mould on them.
I tried to reach room service at around 20:00 to order drinks to be sent up. Both numbers provided just rang without being answered. Eventually I called the hotel reception externally from my personal phone. It was answered immediately..
Overall this was quite disappointing. Regardless of if I had paid for a basic room or paid extra for the upgraded room (which I did) the basic standards had not been met and a lack of attention to detail was evident. Hopefully this will be received as constructive criticism to help the management rectify these issues.
Mark
2026 年 2 月に 1 泊滞在
