外観

ザ エルムズ ホテル & スパ アデスティネーション バイ ハイアット ホテルの口コミ

3.5 out of 5

口コミ

8.4

とても良い

評価 10 - 1005 件の口コミ中 522 件が非常に良い" "
評価 8 - 1005 件の口コミ中 274 件が良い" "
評価 6 - 1005 件の口コミ中 118 件が普通" "
評価 4 - 1005 件の口コミ中 58 件が不満" "
評価 2 - 1005 件の口コミ中 33 件が非常に不満" "

8.6/10

清潔度

8.8/10

スタッフとサービス

8.4/10

設備とサービス

8.4/10

施設のコンディションと設備

8.8/10

環境への配慮

口コミ

10/10 (非常に良い)

Vickey

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was a great experience and the staff was excellent. The ghost tour with Jay was also exceptional! A great time. I will be back.
2024 年 5 月に 1 泊滞在
Assistant Hotel Managerからの返信 (投稿日 : 2024 年 5 月 25 日)
Dear Vickey, We're delighted to see that you had a pleasant experience during your stay at The Elms Hotel & Spa. It's fantastic to know that our staff provided you with excellent service and that you enjoyed the ghost tour with Jay. We strive to create memorable experiences for all our guests, and we're thrilled that we made this happen for you. Thank you for your kind words, and we look forward to welcoming you back for another exceptional visit in the future!Audrey BakerAssistant Hotel Manager

10/10 (非常に良い)

Riley

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
My stay at Elms hotel and spa was absolutely amazing. The staff was one of the most friendliest staff I had ever had.
2024 年 5 月に 3 泊滞在
Assistant Hotel Managerからの返信 (投稿日 : 2024 年 5 月 17 日)
Dear Riley, Thank you for posting such kind comments about our hotel, especially about our staff. We make every effort to provide service that is above and beyond your expectations, so we are pleased to see that you loved everything about your stay. We look forward to sharing your comments with our team. Thank you for choosing The Elms Hotel & Spa, and We hope to welcome you again soon.Audrey BakerAssistant Hotel Manager

10/10 (非常に良い)

Cindy

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Hotel was clean,staff extremely nice and accommodating. Enjoyed the pool being open later hours to enjoy. Definitely will be back and have already recommended to many!!’
2024 年 4 月に 1 泊滞在
Assistant Hotel Managerからの返信 (投稿日 : 2024 年 5 月 9 日)
Dear Cindy, Thank you for your excellent review of The Elms Hotel & Spa! We are thrilled to hear that you appreciated our cleanliness and the exceptional service provided by our staff. It is essential that all of our guests enjoy a comfortable and carefree stay, and we are glad you enjoyed the extended pool hours and felt well taken care of. Thank you for recommending us to future guests, and we can't wait to welcome you back for another memorable stay!Audrey BakerAssistant Hotel Manager

8/10 (良い)

Jayme

2024 年 5 月に 1 泊滞在
Assistant Hotel Managerからの返信 (投稿日 : 2024 年 5 月 6 日)
Dear Jayme, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at The Elms Hotel & Spa; we hope to see you again soon. Audrey BakerAssistant Hotel Manager

10/10 (非常に良い)

Claire

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Assistant Hotel Managerからの返信 (投稿日 : 2024 年 5 月 1 日)
Dear Claire, Thank you for choosing The Elms Hotel & Spa. We were pleased that we exceeded your expectations during your visit to the Excelsior Springs area. It was a pleasure having you as our guest; we hope to have the pleasure of hosting you again soon.Audrey BakerAssistant Hotel Manager

10/10 (非常に良い)

Kari

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful hotel, quiet room and very clean. The bar tender at the Three Owls wasn't very friendly, that was my only "complaint".
2024 年 4 月に 1 泊滞在
Assistant Hotel Managerからの返信 (投稿日 : 2024 年 4 月 29 日)
Dear Kari, Thank you for choosing The Elms Hotel & Spa and sharing your thoughtful feedback. We're glad to know that you appreciate the ambiance and charm of our property, as well as our quiet and clean accommodations. However, we apologize for any inconvenience caused by the service at the Three Owls bar. Your feedback is valuable, and we will address this with our team to ensure we are more diligent while serving our guests in the future. It was a pleasure having you as our guest, and we hope to welcome you back for another enjoyable stay soon.Audrey BakerAssistant Hotel Manager

6/10 (普通)

Mike

家族旅行
良かった点 : 清潔度、施設のコンディションと設備
The hotel was nice, but not worth the Big dollars they charge. The staff was either very good or very weird.
2024 年 4 月に 2 泊滞在
Assistant Hotel Managerからの返信 (投稿日 : 2024 年 4 月 27 日)
Dear Mike, We appreciate your feedback regarding your recent stay at our hotel. While we're pleased to hear that you enjoyed our property overall, we apologize if you felt that the value did not meet your expectations. Your comments about the staff are concerning, and we assure you that we will address this internally to ensure consistent and professional service for all our guests. Your satisfaction is important to us, and we hope you'll consider returning in the future as we continually strive to provide an improved experience that reflects the high standards we aim to uphold. We look forward to the opportunity to host you again soon.Audrey BakerAssistant Hotel Manager

10/10 (非常に良い)

Adrienne

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great customer service, beautiful landscaping, indoor/outdoor pools and hot tubs, and an excellent Spa! I will definitely take my family during my next stay! Historical Hotel! Loved it!
2024 年 4 月に 3 泊滞在
Assistant Hotel Managerからの返信 (投稿日 : 2024 年 4 月 19 日)
Dear Adrienne, Thank you for the fantastic review regarding your recent stay at The Elms Hotel & Spa. We are thrilled we met your expectations for a seamless experience with our outstanding hospitality and scenic landscapes. We are also pleased you enjoyed our relaxing facilities, such as the pools, hot tubs, and spa! We look forward to hosting you and your family in the near future. Audrey BakerAssistant Hotel Manager

10/10 (非常に良い)

Aubrey

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful property with lots of places to relax and enjoy.
2024 年 4 月に 1 泊滞在
Assistant Hotel Managerからの返信 (投稿日 : 2024 年 4 月 18 日)
Dear Aubrey, Thank you for choosing The Elms Hotel & Spa and taking the time to post a review. We're thrilled to hear that you enjoyed the charm of our property and found plenty of spots to relax and unwind! Creating a serene and comfortable atmosphere for our guests is one of our top priorities. Thank you for choosing to stay with us, and we hope to welcome you back for another enjoyable visit soon!Audrey BakerAssistant Hotel Manager

10/10 (非常に良い)

David

カップルで旅行
Beautiful, historic building with excellent staff throughout!
2024 年 4 月に 2 泊滞在
Assistant Hotel Managerからの返信 (投稿日 : 2024 年 4 月 16 日)
Dear David, Thank you for your kind words about The Elms Hotel & Spa! We're thrilled that you appreciated our historic charm and experienced excellent service from our staff. Your satisfaction is our priority, and we look forward to welcoming you back for another delightful stay.Audrey BakerAssistant Hotel Manager

10/10 (非常に良い)

Morgan

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Thank you for the unique and friendly experience!
2024 年 4 月に 2 泊滞在
Assistant Hotel Managerからの返信 (投稿日 : 2024 年 4 月 8 日)
Dear Morgan, We are delighted you had a unique and friendly experience at The Elms Hotel & Spa! Providing exceptional service is our priority, and we're thrilled to have made your stay memorable. Thank you for your kind words, and we hope to welcome you back soon for another wonderful experience!Audrey BakerAssistant Hotel Manager

10/10 (非常に良い)

Jeff

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Assistant Hotel Managerからの返信 (投稿日 : 2024 年 4 月 9 日)
Dear Jeff, Thank you for taking the time to leave your rating! It is fantastic you enjoyed your time at The Elms Hotel & Spa so much! We look forward to hosting you again soon for another great experience. Have a wonderful day!Audrey BakerAssistant Hotel Manager

10/10 (非常に良い)

Steve

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
it was very nice employees are friendly and helpful will go back again. our room was next to a service elevator. Er could hear the bell ding when it reached our floor and stopped. It was irritating early in the morning. Other than that it eas great
2024 年 3 月に 1 泊滞在
Assistant Hotel Managerからの返信 (投稿日 : 2024 年 4 月 2 日)
Dear Steve, We are flattered by your generous review of The Elms Hotel & Spa! It is very kind of you to recognize our devoted staff for their service. Your feedback about the elevator is noted, and we apologize for any disturbance caused. Thank you for being our guest, and we look forward to seeing you soon.Audrey BakerAssistant Hotel Manager

10/10 (非常に良い)

Janet

カップルで旅行, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
this was the ideal getaway for me and my boyfriend and my daughter and her husband we had such a a nice time
2024 年 3 月に 2 泊滞在
Assistant Hotel Managerからの返信 (投稿日 : 2024 年 3 月 30 日)
Dear Janet, We're delighted to hear that The Elms Hotel & Spa was the perfect getaway for you and your family. Creating memorable experiences for our guests is what we strive for, and we're thrilled to have exceeded your expectations. We look forward to welcoming you all back and having more enjoyable moments together.Audrey BakerAssistant Hotel Manager

10/10 (非常に良い)

Andrew

2024 年 3 月に 1 泊滞在
Assistant Hotel Managerからの返信 (投稿日 : 2024 年 4 月 17 日)
Dear Andrew, We are thrilled you had an excellent stay with us at The Elms Hotel & Spa, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to welcoming you back on your next visit to the area.Audrey BakerAssistant Hotel Manager

8/10 (良い)

Allan

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice property.
2024 年 3 月に 2 泊滞在
Assistant Hotel Managerからの返信 (投稿日 : 2024 年 3 月 26 日)
Dear Allan, Thank you for taking the time to review your time with us at The Elms Hotel & Spa. We continually strive to deliver a relaxing and comfortable visit for our guests, and it is rewarding to see that we made this happen for you. We hope to welcome you back for another enjoyable stay soon!Audrey BakerAssistant Hotel Manager

10/10 (非常に良い)

Sara

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The spa and hotel are amazing! Loved it!!!
2024 年 3 月に 1 泊滞在
Assistant Hotel Managerからの返信 (投稿日 : 2024 年 3 月 25 日)
Dear Sara, Thank you for your positive review of The Elms Hotel & Spa! We're thrilled to hear that you enjoyed your experience with us. We strive to provide excellent services and accommodations, and we're delighted to have met your expectations. We hope to welcome you back soon for another fantastic stay!Audrey BakerAssistant Hotel Manager

10/10 (非常に良い)

Teresa、Rockford

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful lounges, pool and rooms
2024 年 3 月に 1 泊滞在
Assistant Hotel Managerからの返信 (投稿日 : 2024 年 3 月 24 日)
Dear Teresa, Thank you for highlighting the beauty of our lounges, pool, and rooms at The Elms Hotel & Spa. We're delighted you enjoyed these amenities during your stay. Your appreciation means a lot to us, and we look forward to welcoming you back for another fantastic experience.Audrey BakerAssistant Hotel Manager

8/10 (良い)

Sarah

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I absolutely loved the spa, however, I was given some incorrect information when booking my services. I was told that the body wrap didn't include massage, so I booked a massage as well. After my massage, I went on to the wrap to find that it did include a massage. I could have saved a considerable amount of money if l had been given the correct information.
2024 年 3 月に 2 泊滞在
Assistant Hotel Managerからの返信 (投稿日 : 2024 年 3 月 22 日)
Dear Sarah, We are delighted you loved The Elms Hotel & Spa! We apologize for any confusion regarding your spa services and the misinformation provided during booking. Your feedback is valuable, and we will address this issue with our team to ensure accurate information for our guests in the future. Thank you for bringing this to our attention, and we hope to welcome you back for another relaxing spa experience.Audrey BakerAssistant Hotel Manager

10/10 (非常に良い)

Lana

2024 年 3 月に 2 泊滞在
Assistant Hotel Managerからの返信 (投稿日 : 2024 年 4 月 8 日)
Dear Lana, We are delighted you enjoyed your stay at The Elms Hotel & Spa. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We hope you will come back whenever your travels bring you to Excelsior Springs.Audrey BakerAssistant Hotel Manager

8/10 (良い)

Claudia

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The Elms is a beautiful place, and we will definitely go back.
2024 年 3 月に 2 泊滞在
Assistant Hotel Managerからの返信 (投稿日 : 2024 年 3 月 18 日)
Dear Claudia, We're delighted to hear that you enjoyed your stay at The Elms Hotel & Spa! Thank you for your kind words, and we look forward to welcoming you back for another exceptional experience in the future.Audrey BakerAssistant Hotel Manager

8/10 (良い)

julie

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
気になった点 : スタッフとサービス
This was a pretty hotel with a lovely room. It was clean. The lobby smelled like a spa. My problem with our stay was our room was not ready at 3 when were supposed to check in. Thats fine, things happen but there was also no where to go to wait. The bar was not open, the coffee shop was not open. We waited in the lobby for a while but decided to head to the town and wait there. We left our number with the front desk and headed into town. There was 1 bar open, and we waited there until 4:15 when i called them to see if the room was ready. It was, we got a text right after I hung up. Maybe this sounds petty but this was a little more than i usually pay for a hotel and i would think that they would at least put out the effort to make you feel welcome. It was during the week and they werent that busy.
2024 年 2 月に 1 泊滞在
Assistant Hotel Managerからの返信 (投稿日 : 2024 年 3 月 6 日)
Dear Julie, We sincerely appreciate your positive remarks about your recent stay at The Elms Hotel & Spa. It is delightful to learn that you enjoyed our hotel's charm and the cleanliness of our accommodations. However, we apologize for the inconvenience you experienced with the delayed check-in. Please know this is not usual for us, and your feedback is valuable to us. We will take appropriate measures to ensure a smoother check-in process and better guest experience in the future. We hope to have you back soon for a more seamless and enjoyable stay.Audrey BakerAssistant Hotel Manager

10/10 (非常に良い)

Susan

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Wonderful place to stay when you’re in the Excelsior Springs area of Missouri. You won’t be disappointed.
2024 年 2 月に 9 泊滞在
Assistant Hotel Managerからの返信 (投稿日 : 2024 年 3 月 3 日)
Dear Susan, Thank you for sharing your positive experience at The Elms Hotel & Spa! We strive to ensure a fulfilling visit for every guest, and it is a pleasure to read you enjoyed your stay in the Excelsior Springs area. Your satisfaction is our top priority, and we look forward to welcoming you back for another delightful stay in the future!Audrey BakerAssistant Hotel Manager

10/10 (非常に良い)

Jack、Pompano Beach

2024 年 2 月に 1 泊滞在
Assistant Hotel Managerからの返信 (投稿日 : 2024 年 3 月 21 日)
Dear Jack, Thank you for your kind rating! We are glad you had such a positive experience during your time at The Elms Hotel & Spa, as we are committed to providing exceptional service to each and every guest. We look forward to welcoming you back and wish you all the best.Audrey BakerAssistant Hotel Manager

10/10 (非常に良い)

Jason

2024 年 2 月に 3 泊滞在
Assistant Hotel Managerからの返信 (投稿日 : 2024 年 2 月 27 日)
Dear Jason, We are delighted with your fabulous rating! It's wonderful to know that you enjoyed so much about your time at The Elms Hotel & Spa. It was a pleasure accommodating you, and we look forward to serving you again in the future.Audrey BakerAssistant Hotel Manager

8/10 (良い)

James

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The bar was really fun. Great drinks. Three Owls was good. Service was awesome. Our room was clean & the bed was very comfy. The bathroom was small & the room was small for the price. The staff was so friendly & we really enjoyed a nice, quiet, relaxing stay.
2024 年 2 月に 1 泊滞在
Assistant Hotel Managerからの返信 (投稿日 : 2024 年 2 月 24 日)
Dear James, Thank you for choosing The Elms Hotel & Spa! We're thrilled you enjoyed our lively bar atmosphere, delicious drinks, and dining at Three Owls. Our team is dedicated to providing exceptional service and ensuring a clean and comfortable room for a relaxing stay, and we are glad you recognize them. We appreciate your feedback and hope to welcome you back soon for another enjoyable experience.Audrey BakerAssistant Hotel Manager

10/10 (非常に良い)

Emily

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I stay at the Elms pretty regularly and it’s always wonderful!
2024 年 2 月に 1 泊滞在
Assistant Hotel Managerからの返信 (投稿日 : 2024 年 2 月 21 日)
Dear Emily, We're thrilled that you're a regular guest at The Elms Hotel & Spa and that your experiences have consistently been wonderful! Your loyalty means the world to us, and we're honored to be your preferred destination. Thank you for your kind words, and we can't wait to welcome you back for another fantastic stay!Audrey BakerAssistant Hotel Manager

10/10 (非常に良い)

Jenny

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very accommodating when we wanted to switch rooms for a better view. Friendly service.
2024 年 2 月に 1 泊滞在
Assistant Hotel Managerからの返信 (投稿日 : 2024 年 2 月 10 日)
Dear Jenny, Thank you for the fantastic review and for taking the time to recognize our dedication to exceptional hospitality. We are delighted our service far exceeded your expectations, and we appreciate you sharing this experience with other travelers. We hope to welcome you back soon for another outstanding stay at The Elms Hotel & Spa.Audrey BakerAssistant Hotel Manager

10/10 (非常に良い)

Kimberly

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Our Favorite Retreat
The Elms is our favorite retreat! We just love being here and always look forward to returning.
2024 年 2 月に 1 泊滞在
Assistant Hotel Managerからの返信 (投稿日 : 2024 年 2 月 10 日)
Dear Kimberly, We are so grateful for your kind words and for claiming us as the most favorite retreat! It is always wonderful to see when guests can enjoy everything about our hotel. We pride ourselves on providing an exceptional stay for our guests, which means the world to us when we succeed. Our staff is devoted to ensuring each guest feels at home and wants to return, and we look forward to seeing you again soon here at The Elms Hotel & Spa.Audrey BakerAssistant Hotel Manager

8/10 (良い)

Lance

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
The indoor pool and hot tub require traversing several sets of stairs, which was inconvenient for my wife who has physical limitations. The Sunday brunch buffet was a little disappointing, for the price; as was the service. However the dinner and desserts we had that night were excellent. Otherwise, we were very pleased with our stay.
2024 年 2 月に 2 泊滞在
Assistant Hotel Managerからの返信 (投稿日 : 2024 年 2 月 6 日)
Dear Lance, We're pleased you enjoyed your stay at The Elms Hotel & Spa! It's wonderful to know that you found our dinner and desserts excellent. However, we apologize for any inconvenience with the indoor pool and hot tub access. Your feedback regarding the Sunday brunch buffet and service is appreciated, and we'll strive to improve in those areas. Thank you for your feedback, and we look forward to welcoming you back for another enjoyable stay!Audrey BakerAssistant Hotel Manager

10/10 (非常に良い)

Samantha

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
For an old building, everything looked up to date, getaway condition, and very clean. Staff were friendly.
2024 年 2 月に 1 泊滞在
Assistant Hotel Managerからの返信 (投稿日 : 2024 年 2 月 4 日)
Dear Samantha, Thank you for your positive review of The Elms Hotel & Spa! We're delighted to hear that you found our historic building up to date, in great condition, and very clean. Your compliments on our friendly staff are appreciated. We look forward to welcoming you back for another enjoyable getaway.Audrey BakerAssistant Hotel Manager

8/10 (良い)

verna

家族旅行
良かった点 : 清潔度、スタッフとサービス
The carpet is old and dated
2024 年 1 月に 3 泊滞在
Assistant Hotel Managerからの返信 (投稿日 : 2024 年 1 月 31 日)
Dear verna, Thank you for reviewing your recent stay at our hotel. We strive to maintain a balance between historic charm and modern comfort, and we appreciate your feedback. We'll certainly consider your input as we continuously work towards enhancing our guest experience. We hope the overall stay was enjoyable, and we look forward to welcoming you back for future visits.Audrey BakerAssistant Hotel Manager

4/10 (不満)

Cynthia

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Pool and spa area was filthy. Access to amenities was inconvenient to say the least. Unable to secure dining on premises. But, if you are into alcoholism this place is for you. Parking was nonexistent. This was due to a wedding party. I am disabled. All handicapped parking was full of non handicapped vehicles. What a joke! Pricing: Expedias pricing was $100 more than what i coud have received booking directly myself. There was one positive experience: The the bed was comfortable. R, Chet Denton 8166655849.
2024 年 1 月に 1 泊滞在
Assistant Hotel Managerからの返信 (投稿日 : 2024 年 1 月 30 日)
Dear Cynthia, We apologize for any challenges you experienced during your stay with us. Our aim is always to provide a positive and comfortable experience for our guests, and we sincerely regret the issues that impacted your experience. Your feedback is valued, and we appreciate you bringing your concerns to our attention. We hope to have the opportunity to make amends in the future and provide you with the seamless visit you should always expect from us.Audrey BakerAssistant Hotel Manager

10/10 (非常に良い)

Stanley

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great people glad for the find
2024 年 1 月に 2 泊滞在
Assistant Hotel Managerからの返信 (投稿日 : 2024 年 1 月 29 日)
Dear Stanley, Thank you for your kind words about The Elms Hotel & Spa! We are thrilled that you had a positive experience and that our team made your stay enjoyable. We appreciate your feedback and look forward to welcoming you back for another wonderful visit.Audrey BakerAssistant Hotel Manager

10/10 (非常に良い)

Jessica

2024 年 1 月に 2 泊滞在
Assistant Hotel Managerからの返信 (投稿日 : 2024 年 3 月 21 日)
Dear Jessica, Thank you for the wonderful rating for The Elms Hotel & Spa! We're delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we hope to host you again soon.Audrey BakerAssistant Hotel Manager

10/10 (非常に良い)

Anni

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
This is a cool old hotel! The Grotto was really nice and the pool downstairs is very pretty! Perfect for a weekend getaway.
2024 年 1 月に 1 泊滞在
Assistant Hotel Managerからの返信 (投稿日 : 2024 年 1 月 27 日)
Dear Anni, Thank you for sharing your positive experience at The Elms Hotel & Spa! We're delighted to hear that you enjoyed the unique charm of our historic property, including the Grotto and the inviting pool. It's our pleasure to provide a memorable weekend getaway, and we look forward to welcoming you back for another enjoyable stay.Audrey BakerAssistant Hotel Manager

10/10 (非常に良い)

houston

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 1 月に 1 泊滞在
Assistant Hotel Managerからの返信 (投稿日 : 2024 年 1 月 25 日)
Dear houston, Thank you for choosing The Elms Hotel & Spa. We were pleased that we exceeded your expectations during your stay with us. Thank you for being our guest. If you find yourself in our area again, we hope to have another opportunity to provide you with an exceptional stay.Audrey BakerAssistant Hotel Manager

8/10 (良い)

Kimberly

2024 年 1 月に 1 泊滞在
Assistant Hotel Managerからの返信 (投稿日 : 2024 年 1 月 24 日)
Dear Kimberly, We appreciate you taking the time to leave your generous rating regarding your recent visit to The Elms Hotel & Spa. Your feedback is essential to us. It is a pleasure to know you enjoyed all that we have to offer. We appreciate your patronage and hope that we will have a chance to host you again in the future. Audrey BakerAssistant Hotel Manager

8/10 (良い)

Helen

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 1 月に 2 泊滞在
Assistant Hotel Managerからの返信 (投稿日 : 2024 年 1 月 22 日)
Dear Helen, We are pleased you had a nice stay at The Elms Hotel & Spa, and we appreciate the kind rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Audrey BakerAssistant Hotel Manager

8/10 (良い)

Kathy

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 2 泊滞在
Assistant Hotel Managerからの返信 (投稿日 : 2024 年 1 月 17 日)
Dear Kathy, Thank you for your recent stay at The Elms Hotel & Spa and for posting such a generous rating. It is a pleasure to know that we exceeded your expectations. We believe our fresh accommodations, thoughtful hospitality, and convenience make us a great place to call home when visiting Excelsior Springs. We enjoyed having you as our guest and hope to see you again soon. Audrey BakerAssistant Hotel Manager

10/10 (非常に良い)

Jonathan

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 1 泊滞在
Assistant Hotel Managerからの返信 (投稿日 : 2024 年 1 月 15 日)
Dear Jonathan, Thank you for choosing The Elms Hotel & Spa. We were pleased that we exceeded your expectations during your stay in our hotel. Thank you for being our guest. If you find yourself in our area again, we hope to have another opportunity to provide you with an exceptional stay.Audrey BakerAssistant Hotel Manager

10/10 (非常に良い)

Jennifer

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This was for my son and daughter in law in their wedding night. They loved the dining and received a complimentary room upgrade. They very much enjoyed their stay.
2024 年 1 月に 2 泊滞在
Assistant Hotel Managerからの返信 (投稿日 : 2024 年 1 月 15 日)
Dear Jennifer, We are delighted to have played a part in your son and daughter-in-law's special day at The Elms Hotel & Spa! It's wonderful to hear they loved the dining experience and appreciated the complimentary room upgrade. We are thrilled they enjoyed their stay, and thank you for choosing The Elms for such a significant occasion. Congratulations to the newlyweds!Audrey BakerAssistant Hotel Manager

10/10 (非常に良い)

Kimberly

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Our Favorite Retreat
While my husband and I have visited The Elms many times, this was a fun getaway for my daughter and I. We enjoyed all of the amenities at The Elms including the fabulous spa and the BEST ghost tour given by Jay. Not only was the ghost tour full of surprises, but it was a wonderful reminder of the historic significance of a local landmark. The staff was all very friendly and went out of their way to ensure that our stay was exceptional.
2024 年 1 月に 1 泊滞在
Assistant Hotel Managerからの返信 (投稿日 : 2024 年 1 月 13 日)
Dear Kimberly, Thank you for making The Elms Hotel & Spa your favorite retreat! We're delighted to have been part of your fun getaway with your daughter. It warms our hearts to hear you enjoyed our amenities, especially the fabulous spa and the memorable ghost tour led by Jay. We take pride in our friendly staff, who strives to make every stay exceptional. Your appreciation for the historic significance of our landmark is truly special. We can't wait to welcome you and your family back for more cherished moments.Audrey BakerAssistant Hotel Manager

10/10 (非常に良い)

Carol、Omaha

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
The Elms was a perfect get-away spot for a January weekend! The accommodations were lovely and the staff were amazing. Special shout out to Mary at the check in desk for managing the difficulties we experienced with our Expedia reservation. Also, Erin, our server at The Three Owls, was outstanding. Will be back!
2024 年 1 月に 2 泊滞在
Assistant Hotel Managerからの返信 (投稿日 : 2024 年 1 月 10 日)
Dear Carol, We are delighted that The Elms Hotel & Spa provided a perfect getaway! We're thrilled you found the accommodations lovely, and our staff, especially Mary and Erin, exceeded your expectations. Your kind words are appreciated, and we look forward to welcoming you back for another outstanding stay!Audrey BakerAssistant Hotel Manager

10/10 (非常に良い)

debra

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 3 泊滞在
Assistant Hotel Managerからの返信 (投稿日 : 2024 年 1 月 10 日)
Dear debra, It is wonderful to know you enjoyed everything about your time at The Elms Hotel & Spa and that we exceeded your expectations. We strive to provide everything needed for the perfect getaway, business stay, or family vacation. We truly appreciate your kind rating, and we hope you will be able to stay with us again soon.Audrey BakerAssistant Hotel Manager

10/10 (非常に良い)

Michael

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 1 月に 1 泊滞在
Assistant Hotel Managerからの返信 (投稿日 : 2024 年 1 月 10 日)
Dear Michael, We're thrilled to see your excellent rating! Your satisfaction is important to us, and we are glad you enjoyed your stay at The Elms Hotel & Spa. If you ever have any thoughts to share or if there's anything we can do to enhance your experience further, please let us know. Thanks for choosing us, and we hope to see you again soon.Audrey BakerAssistant Hotel Manager

8/10 (良い)

Francis

家族旅行
良かった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
Good
2023 年 12 月に 1 泊滞在
Assistant Hotel Managerからの返信 (投稿日 : 2024 年 1 月 1 日)
Dear Francis, Thank you for reviewing your recent stay at The Elms Hotel & Spa. We are delighted you enjoyed your stay, and we appreciate you taking the time to recommend us to fellow travelers. We hope to see you again on your next visit to Excelsior Springs.Audrey BakerAssistant Hotel Manage

10/10 (非常に良い)

Heather

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Night at the Elm
We stayed for 2 nights. The only complaint that I had was that there was no refrigerator in the room. I had a standard king. Other than that, the stay was peaceful enjoyed the indoor hottub and lap pool. Did the ghost tour with Jay. Very entertaining.
2023 年 12 月に 2 泊滞在
Assistant Hotel Managerからの返信 (投稿日 : 2023 年 12 月 29 日)
Dear Heather, Thank you for choosing The Elms Hotel & Spa for your stay! We're delighted you had a peaceful experience and enjoyed our indoor hot tub, lap pool, and the entertaining ghost tour with Jay. Your feedback about the refrigerator is appreciated, and we'll consider it for future improvements. We look forward to welcoming you back for another enjoyable visit!Audrey BakerAssistant Hotel Manager

6/10 (普通)

Catherine

2023 年 12 月に 1 泊滞在
Assistant Hotel Managerからの返信 (投稿日 : 2024 年 1 月 18 日)
Dear Catherine, Thank you for rating your stay. We hope your overall visit was pleasant. However, we regret if there were any issues that kept it from being perfect. We appreciate you choosing our hotel, and we hope you will return for the exceptional experience we are known for providing.Audrey BakerAssistant Hotel Manager

8/10 (良い)

James、Olathe

2023 年 12 月に 2 泊滞在
Assistant Hotel Managerからの返信 (投稿日 : 2023 年 12 月 28 日)
Dear James, It is a pleasure to know you enjoyed your time at The Elms Hotel & Spa. We strive to provide a seamless stay for every guest, so we are thrilled this was your experience. We truly appreciate your kind rating, and we hope you will be able to stay with us again soon.Audrey BakerAssistant Hotel Manager