朝食、ランチ、ディナーに営業

プロテア・ホテル・カンパラの口コミ

4 out of 5
プロテア・ホテル・カンパラ
4 Elgon Terrace, Kololo, Kampala

口コミ

8.0

とても良い

評価 10 - 109 件の口コミ中 32 件が非常に良い" "
評価 8 - 109 件の口コミ中 51 件が良い" "
評価 6 - 109 件の口コミ中 15 件が普通" "
評価 4 - 109 件の口コミ中 6 件が不満" "
評価 2 - 109 件の口コミ中 5 件が非常に不満" "

8.4/10

清潔度

8.4/10

スタッフとサービス

7.6/10

設備とサービス

8.0/10

施設のコンディションと設備

8.2/10

環境への配慮

口コミ

10/10 (非常に良い)

Toru

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good hospitality!
2024 年 2 月に 2 泊滞在
Samからの返信 (投稿日 : 2024 年 3 月 3 日)
Good day,Thank your for sharing about your hotel experience. We look forward to hosting you again.

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
General Managerからの返信 (投稿日 : 2016 年 8 月 4 日)
Thank you for completing a review on your stay with us. We rely on GUEST feedback to determine both the positive and negative aspects of our hotel and to improve wherever possible. Your interest and concern are therefore extremely valuable to us, and we hope that you will be staying with us again soon. We should welcome another opportunity to show you Protea Hospitality at its best!

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
すばらしい
周辺にあまりお店がありませんが、それを除けば完璧です。ホテル内のバー、レストランも親切な値段です。
General Managerからの返信 (投稿日 : 2016 年 8 月 4 日)
Thank you for completing a review on your stay with us. We rely on GUEST feedback to determine both the positive and negative aspects of our hotel and to improve wherever possible. Your interest and concern are therefore extremely valuable to us, and we hope that you will be staying with us again soon. We should welcome another opportunity to show you Protea Hospitality at its best!

10/10 (非常に良い)

ISABEL

2024 年 1 月に 7 泊滞在
Samからの返信 (投稿日 : 2024 年 3 月 31 日)
Dear Isabel,Thank you for taking the time to share your feedback. I will share your feedback to the entire hotel team as a way of celebrating the service we delivered.We look forward to welcoming you back to Protea Hotel by Marriott Kampala.Kind Regards Samuel Sembatya

6/10 (普通)

SOCKETBY

出張
気になった点 : 清潔度
2023 年 12 月に 4 泊滞在
Samからの返信 (投稿日 : 2024 年 1 月 17 日)
Good day,Thank you for your rating, we look forward to welcoming you back!

6/10 (普通)

Shukran

2023 年 11 月に 2 泊滞在
Samuelからの返信 (投稿日 : 2024 年 1 月 17 日)
Good day,Thank you for your feedback. We look forward to welcoming you back when your travels bring you back in the area

10/10 (非常に良い)

Emmanuel

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Awesome
2023 年 9 月に 2 泊滞在
Phiona OPMからの返信 (投稿日 : 2023 年 9 月 16 日)
Dear Emmanuel,Thank you for taking the time to give feedback, we appreciate your patronage and look forward to welcoming you back soon.

2/10 (非常に不満)

francis

カップルで旅行
良かった点 : 設備とサービス
気になった点 : スタッフとサービス
When i checked in I was not happy about the size of the bed because it was not the standard queen size bed. However the manager on duty Nicholas was very helpful in getting me another room. In the morning i had to leave @9am leaving my partner sleeping. When she was leaving at around 11am the lady Joan at the reception told her that I had not paid for the room. This was a big embarrasment.She went on and paid and called me. I went to the hotel and spoke to Joan who immediately apologised and promised to refund the money in 24hours.This never happened I have tried to get in touch with the manager Samuel Ssembatya to no success they keep on telling me he is in a meeting.Calling the hotel is a bit expensive because i came back to the USA.
Phiona FOM からの返信 (投稿日 : 2023 年 2 月 22 日)
Dear Mr. Francis,Thank you for giving us feedback on the issues you registered during your stay. Your feedback does not portray the high standards of service that we are always proud of and we sincerely apologise for the negative experience and wrong billing. Thank you again for taking our call when we reached out to resolve this. We appreciate your patience and want to assure you that this incident has been isolated and the responsible team is in touch with the bank for a completion on the reversal. We hope to have another opportunity to host you again when your travels bring you back to Kampala.

8/10 (良い)

Desire

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 1 月に 1 泊滞在
Phiona FOM からの返信 (投稿日 : 2023 年 1 月 20 日)
Dear Ms. Desire,Thank you for sharing about your recent stay experience. It is always encouraging to see postive feedback. We have shared the same with the hotel staff as a way of celebrating the great experience they created. Thank you again for sharing feedback. We hope to welcome you back soon.

10/10 (非常に良い)

Jonathan

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Everyone here at Protea is amazing. Thank you for making my stay so wonderful.
2022 年 8 月に 3 泊滞在
Phiona OPMからの返信 (投稿日 : 2022 年 8 月 15 日)
Dear Mr. Lamare, Thank you for choosing our property for your stay, we appreciate the business support. Please let us know if there is anything you would like us to improve during your stay. Enjoy the rest of your stay with us.

10/10 (非常に良い)

Craig

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2022 年 7 月に 8 泊滞在
Phiona OPMからの返信 (投稿日 : 2022 年 8 月 15 日)
Dear Mr. Craig, Thank you for staying with us. We appreciate your feed back. looking forward to your next visit.

10/10 (非常に良い)

Jonathan

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2022 年 7 月に 3 泊滞在

10/10 (非常に良い)

Ravi

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Work trip
Comfortable but very loud music from surrounding bars/clubs.
2022 年 5 月に 1 泊滞在
Phiona F.O.Mからの返信 (投稿日 : 2022 年 6 月 14 日)
Dear Mr. Ravi, Thank you for taking the time to share your stay experience. We will endeavour to allocate a room on the rear side of the hotel the next time you visit, please accept our sincere apologies, the team is here has put some efforts in place to ensure that we resolve the noise issue with our neighbours. Thank you again for staying with us always.

4/10 (不満)

Warren

出張
Noise! Noise! Noise! There are a number of night clubs across the road from the hotel and the music was so loud I had to call reception at 1am and ask to be moved (which they did). The next morning I awoke to the banging of the construction activities happening on the other side of the property! I will not be staying at the Protea again in a hurry (if I do I would definitely find a room as far from the Kololo road as possible), I think Protea are going to struggle to fix this.
2022 年 3 月に 3 泊滞在
Phiona FOMからの返信 (投稿日 : 2022 年 4 月 4 日)
Dear Mr. Warren, Thank you for taking the time to give constructive feed back. A peaceful sleep is paramount and We sincerely apologise that you were inconvenienced in the middle of the night, our efforts to have a quiet street are continuous and we will not rest until we resolve. We have managed to negotiate construction in the day only as opposed to the earlier day and night works last year, it is our hope that we will soon have a quiet neighbourhood with the submissions we have made to the authorities. Thank you for considering us again.

8/10 (良い)

Suzanne

出張
良かった点 : 清潔度、スタッフとサービス
Nice hotel, central location
Hotel is in a good central position, food is excellent and staff are very helpful and welcoming, particularly Noah. However, lots of building going on in the area at the moment and so can be noisy during the day. At night, lots of loud music in the surrounding area, on Thursday and Friday night this went on into the early hours - is possible to drown it out a bit with the air conditioning but not great if you are a light sleeper
2022 年 3 月に 6 泊滞在
Phiona FOMからの返信 (投稿日 : 2022 年 3 月 20 日)
Dear Suzanne, Thank you for taking the time to give us feed back, it is always encouraging to see good feed back about staff, Noah will be appreciated for the exemplary service. The noise challenge is one of our continuous efforts, overtime we have written to the responsible authorities, and so far we have managed to control construction to the day hours only as opposed to the 24hr construction that was happening last year. As for the club noise, we are currently following legal procedure to see that we negotiate a reasonable time of closure so that our Guests are not inconvenienced. We sincerely apologize for the discomfort this caused you. Our hope is that we shall succeed and have the old quiet nights in the near future. Thank you again for staying with us, we hope to get the opportunity to host you again. Kind Regards

10/10 (非常に良い)

Mohammed

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Business trip
Perfect location for business as it was close to our venue Rooms are large and spacious
2022 年 1 月に 4 泊滞在
Phiona FOM からの返信 (投稿日 : 2022 年 1 月 24 日)
Dear Mr. Muhammed, Thank you for taking the time to give feed back. We are glad you were well taken care of. We hope to have another opportunity to host you in the near future.

10/10 (非常に良い)

Clance

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Staff and food were both excellent
2022 年 1 月に 1 泊滞在
Ritaからの返信 (投稿日 : 2022 年 1 月 8 日)
Dear Clance, Thank you for choosing us for your recent stay and your positive review. We look forward to welcoming you back to Protea Hotel by Marriott Kampala.

10/10 (非常に良い)

Beatrice

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2021 年 12 月に 1 泊滞在
Phiona FOM からの返信 (投稿日 : 2021 年 12 月 17 日)
Dear Ms. Beatrice, Thank you for sparing the time to give a review. We hope to host you again soon. Happy Holidays

10/10 (非常に良い)

Ravi

出張
良かった点 : 施設のコンディションと設備、客室の快適度
Work trip
Clean and comfortable. Amazing staff. Very convenient location
2021 年 11 月に 3 泊滞在
Phiona FOMからの返信 (投稿日 : 2021 年 11 月 19 日)
Dear Mr. Ravi, Thank you for taking the time to give us feed back, it is always encouraging to hear positive feed back. This has been taken in a serious light and it has been shared with the respective hotel teams as a way of understanding how we can continuously deliver a great service to our esteemed Guests Thank you again for choosing us for your stay. We look forward to welcoming you again soon.

8/10 (良い)

Greg

出張
良かった点 : 清潔度、スタッフとサービス
Nice location in very green area. Bit noisy with construction site next door.
2021 年 10 月に 5 泊滞在
Phiona FOMからの返信 (投稿日 : 2021 年 11 月 1 日)
Dear Mr. Greg, Thank you for taking the time to give us some feed back, it is unfortunate that the construction around affected your stay, we can not wait for it to end, but we have had talks with the responsible teams to regulate the construction times so that the night is peaceful for our Guests. We hope to get another opportunity to host you again in the future

10/10 (非常に良い)

Jayi

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It is Clean with Modern facilities (Bedroom, Gym, Restaurant) and Staff were excellent
2021 年 9 月に 1 泊滞在
Phiona FOM からの返信 (投稿日 : 2021 年 10 月 1 日)
Good day Mr. Jay, Thank you for choosing Protea Hotel by Marriott Kampala and for sharing feed back. It is always encouraging to hear postive feed back. We are glad you enjoyed your stay. We hope to host you again sometime soon.

8/10 (良い)

宿泊されたお客様

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The hotel is conveniently located. Staff are polite and helpful. One issue which is ongoing is the water pressure in the bathrooms it is constantly surging so you are getting hot, then cold water every few seconds. It sometimes surges so much the shower head comes off it’s holder.
2021 年 9 月に 2 泊滞在
Phiona FOMからの返信 (投稿日 : 2021 年 9 月 22 日)
Dear Valued Guest, Thank you for taking the time to give us some feed back, with out feed back we would never know where we are going wrong, your feed back has been shared with the appropriate hotel team for action. We sincerely apologize for the inconvenience faced. Thank you again for choosing to stay with us during these un usual times.

8/10 (良い)

Ryan

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Protea good but...Protea Vs. Golf hotel
Stayed also in the Kampala Golf hotel so i can compare. Liked my room, the gym and the staff were quick on their feet and friendly. Internet was good enough for zoom and stable. Didn't like the breakfast since they switched from buffet to menu and only open at 8 am. In the Golf the rooms are good too and breakfast is buffet from 06.30 but the internet is dismal and bad altogether. Price though is much better than Protea and shops are more accessible as the Golf is adjacent to a mall.
2021 年 7 月に 7 泊滞在
Phiona FOM からの返信 (投稿日 : 2021 年 7 月 25 日)
Dear Mr. Ryan, Thank you for taking the time to review us and for choosing to stay with us. With out your comments we would never know what we are doing right but most important what we are doing wrong. Your observations about breakfast have been well noted and we will do our best to rectify before your next visit. Thank you again for choosing to stay with us during these un usual times.

6/10 (普通)

Dana

出張
良かった点 : 客室の快適度
Decent, but consider somewhere else.
The place was clean, the staff were mostly friendly and professional. At the end of the day, I just think there are better value hotels in Kampala. For being on the higher end of prices, there are few amenities (no pool, spa, etc.) I think the place was quite nice when I stayed here about 13 years ago but it felt like they hadn't done much to update it since then. I was disappointed that they called one of 'their drivers' for me who didn't know the place I needed to go but also had no data to pull up google maps with and look it up. I expected a bit more because of the price.
2021 年 5 月に 5 泊滞在
Phiona FOMからの返信 (投稿日 : 2021 年 5 月 10 日)
Dear Ms. Dana, Thank you for taking the time to give us feed back regarding your recent stay, with out Guest feed back, we would never know when we are right, but especially when we are wrong, Please accept our sincere apologies for not meeting your expectations this time. As earlier communicated on the Guest voice platform, we have taken your feed back in a serious light and we assure you we will do our best to rectify where we failed you. The driver has also been cautioned and we have embarked on a refresher training following your feed back. Once again we thank you for choosing to stay with us during these un usual times.

10/10 (非常に良い)

Douglas

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Amazing place, Amazing staff!
Wonderful.
2021 年 3 月に 6 泊滞在
Phionaからの返信 (投稿日 : 2021 年 3 月 23 日)
Dear Mr. Owino, Thank you for staying with us and for taking the time to share your feed back. We hope to host you again in the near future.

8/10 (良い)

宿泊されたお客様

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Güzeldi
Güzeldi
2021 年 2 月に 2 泊滞在
Phiona FOMからの返信 (投稿日 : 2021 年 2 月 19 日)
Dear Valued Guest, Thank you so much for the feed back and for staying with us during these un usual times. We look forward to hosting you again. Kind Regards Phiona FOM

8/10 (良い)

Stephen

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2020 年 3 月に 6 泊滞在
Phiona F.O.Mからの返信 (投稿日 : 2020 年 3 月 18 日)
Dear Stephen, thank you for choosing us for your recent stay. We look forward to welcoming you back, whenever your travels bring you back to Kampala.

8/10 (良い)

Annieodiong

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
The staff are very friendly and courteous,
2020 年 2 月に 4 泊滞在
Phiona F.O.Mからの返信 (投稿日 : 2020 年 3 月 16 日)
Dear Mr. Annieodiong, Thank you for taking time to give Feed back. We thank you for the words of appreciation to the staff and we look forward to welcoming you back.

8/10 (良い)

Andres

出張
良かった点 : 清潔度、スタッフとサービス、客室の快適度
2020 年 2 月に 3 泊滞在
Phionaからの返信 (投稿日 : 2020 年 2 月 23 日)
Thank you for staying with us. We look forward to welcoming you back.

10/10 (非常に良い)

宿泊されたお客様

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice hotel and friendly staff, but unfortunately no pool.
2020 年 2 月に 3 泊滞在
Phionaからの返信 (投稿日 : 2020 年 2 月 19 日)
Dear Esteemed Guest, Thank you for the positive feed back. We look forward to welcoming you back to Protea Hotel by Marriott Kampala.

10/10 (非常に良い)

Gregory

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2019 年 11 月に 4 泊滞在
Phionaからの返信 (投稿日 : 2019 年 12 月 7 日)
Dear Gregory, Thank you for staying with us, we look forward to welcoming you Back..

10/10 (非常に良い)

Ravi

出張
良かった点 : スタッフとサービス、客室の快適度
気になった点 : 施設のコンディションと設備
Kampala
Service was excellent. Rooms are dated and need refurbishment.
2019 年 11 月に 1 泊滞在
Phionaからの返信 (投稿日 : 2019 年 11 月 21 日)
Dear Ravi, Thank you for the feed back, and for staying with us.

8/10 (良い)

宿泊されたお客様

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Garden was lovely - room didn't have balcony, despite indicating it would on the app.
2019 年 10 月に 4 泊滞在
Phionaからの返信 (投稿日 : 2019 年 11 月 4 日)
Dear Guest, Thank you for the feed back, we hope to host you again, when your travels bring you back to Kampala. We sincerely apologize for the room type.

10/10 (非常に良い)

ERICA

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2019 年 8 月に 8 泊滞在
Phionaからの返信 (投稿日 : 2019 年 8 月 28 日)
Dear Ms. Erica,Thank you for taking time to rate us, in regards to your recent stay at the Protea Hotel by Marriott Kampala. It allows us the opportunity to better ourselves and services offered.

2/10 (非常に不満)

宿泊されたお客様

出張
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Travelled with a colleague. My room you had to literally climb over the toilet to access the shower. My colleague room had a leaky AC over his bed which dripped water sll night on the pillows. On telling reception thry promiwed to move him which they did not nor did they fix the AC. Gave this dump a second chance. Last chance. Done.
2019 年 1 月に 3 泊滞在
Shepherdからの返信 (投稿日 : 2019 年 4 月 30 日)
We are very sorry for the poorly given services while on your stay, our apologies and hope it wont happen again please.

8/10 (良い)

Presley

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
気になった点 : スタッフとサービス
El hotel esta muy bien ubicado, muy limpio. Lo recomendó para Kampala. No tiene piscina ni spa.
2019 年 3 月に 3 泊滞在
Shepherdからの返信 (投稿日 : 2019 年 3 月 20 日)
Thank you for staying with us. We appreciate your kind response.

6/10 (普通)

宿泊されたお客様

良かった点 : スタッフとサービス
気になった点 : 清潔度
2019 年 2 月に 2 泊滞在
GMからの返信 (投稿日 : 2019 年 2 月 28 日)
Thank you for your review

8/10 (良い)

Krista、Portland, Or

出張, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I liked the helpfulness of staff and follow up when I almost left an item. I did not like my first room. AC barely worked. Room 1, I was moved to Rm 11 and it was awesome. I would appreciate more vegetarian items. Very little to eat otherwise.
2019 年 2 月に 2 泊滞在
Shepherdからの返信 (投稿日 : 2019 年 2 月 18 日)
Thank you very much for your feedback, we appreciate.

4/10 (不満)

JM、Lyon

気になった点 : 客室の快適度
Hotel accueillant, mais dans un 4 étoiles, pas de frigo dans une chambre !! Par ailleurs pas de piscine.
2019 年 1 月に 3 泊滞在
Shepherdからの返信 (投稿日 : 2019 年 2 月 4 日)
We are sorry for not having been to your expectations please but we will do our best next time.

4/10 (不満)

宿泊されたお客様

2019 年 1 月に 3 泊滞在
Shepherdからの返信 (投稿日 : 2019 年 4 月 1 日)
We are very sorry for where you were not impressed with us, we hope to do better next time please.

6/10 (普通)

宿泊されたお客様

2019 年 1 月に 3 泊滞在
Shepherdからの返信 (投稿日 : 2019 年 4 月 1 日)
Thank you for your feedback and staying with us.

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2018 年 12 月に 4 泊滞在
Shepherdからの返信 (投稿日 : 2018 年 12 月 24 日)
Thank you very much for your feedback, we really appreciate it.

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
After some years of avoiding Protea this one made a pleasant surprise
2018 年 12 月に 2 泊滞在
Shepherd からの返信 (投稿日 : 2018 年 12 月 8 日)
We appreciate your feedback. Thank you for supporting us.

10/10 (非常に良い)

kevin

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great hotel
Staff gave excellent service .
2018 年 11 月に 3 泊滞在
Shepherd からの返信 (投稿日 : 2018 年 11 月 17 日)
Thank you very much for staying with us and we greatly appreciate your feedback.

8/10 (良い)

Katrina

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2018 年 11 月に 1 泊滞在
Shepherdからの返信 (投稿日 : 2018 年 11 月 12 日)
Thank you for staying with us and your feedback is more appreciated.

8/10 (良い)

Rina

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2018 年 10 月に 3 泊滞在
Shepherd-Guest services からの返信 (投稿日 : 2018 年 10 月 26 日)
Thank you very much Ms. Rina. We appreciate your feedback.

8/10 (良い)

muddaththir

Great security. Friendly staff. Great service. Decent food. Good location. A tad bit pricey
2018 年 7 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2018 年 9 月 11 日)
Thank you for your review of Protea Hotel by Marriott Kampala. We are pleased to hear that you had a good stay with us and have noted your comments on rates. We hope to have the opportunity to welcome you back in the future.

6/10 (普通)

宿泊されたお客様

良かった点 : スタッフとサービス
will repeat
pricey, comfortable, decent, secure, helpful staff
2018 年 7 月に 1 泊滞在
Shepherd からの返信 (投稿日 : 2018 年 8 月 11 日)
Thank you for the support, we appreciate your feed back.

10/10 (非常に良い)

jonathan、hamburg

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Sehr angenehmen
The hotel is beautiful and near all the restaurants and near to the city center Walkable distance to the local shopping areas
2018 年 7 月に 11 泊滞在
Shepherdからの返信 (投稿日 : 2018 年 8 月 8 日)
Thank you very much Mr. Sehr angenehmen for your feed back and support. We really appreciate it.

2/10 (非常に不満)

MARIO

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2018 年 6 月に 3 泊滞在
Shepherd Natukundaからの返信 (投稿日 : 2018 年 6 月 19 日)
Thank you very much for your stay and we appreciate your views about us. It helps us find ways of improving better for our customers.