We want to try and give you an honest review, with the facts, although it is very difficult, given the circumstances we found ourselves in.
However, these are the disappointing aspects of our stay:
- The garden is full of trees and as such there are leaves constantly everywhere, even though they have gardeners once a week, it does not stop the pool from getting dirty. This should be clean each day. The adults never went into the pool.
- House had Cockroaches inside the house. We were told by Topher, (The Property Caretaker) it was due to the fact we were in the tropics. We have been going to Hawaii for 20 years and we have never encountered Cockroaches. They were throughout the house and big. A bit disconcerting to find them on the bed, in the bathrooms and running across the living room floor.
- The roof leaked in several places and when we brought this to Topher's attention, he stated that it only does it when it rains and gave us bowls to place under the leaks. This went on for several days, as it was raining for a few days. We emptied the bowls and mopped up the floor.
- Next issue was the Power, when you had a few appliances on in the Kitchen, the breakers tripped and the power went off, when we brought this to Topher's attention, he stated, that it's only because it's raining. So for several days of our stay, we ended up having to switch on the breaker.
- The kitchen sink and the aster Bathroom Sinks were blocked, Topher gave us some powder to put down the sinks to clear them, however we only managed to clear the kitchen sink drain.
- The hot tub cover is ripped and needs replacing. Upon our departure we were told that we had made a hole in the lid and as such we would be charged, through the insurance.
- We had to buy our own beach Umbrellas and most of the beach items are old and need replacing or updating.
- There is no Cooler for the beach and we had to borrow, Topher's.
- Be aware that the pool is cold and not a heated one.
Its hard to give an objective review, when the owner was so difficult to deal with.
In our opinion, the house and its equipment is old and it has not been maintained as it should and needs updating.
Topher did all he could as a Caretaker.
Note: This owner did not abide by the VRBO COVID-19 policy and would not refund the money for the cancellation of 10 days of our trip. Due to the virus we were called back to Canada, thus cutting our trip short. VRBO and ourselves did not get a reply to our request for a refund.