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パラッツォ ホテルの口コミ

5 out of 5
パラッツォ ホテル
Montecasino Boulevard, Fourways, Sandton, Gauteng

口コミ

9.2

とても素晴らしい

評価 10 - 368 件の口コミ中 272 件が非常に良い" "
評価 8 - 368 件の口コミ中 60 件が良い" "
評価 6 - 368 件の口コミ中 18 件が普通" "
評価 4 - 368 件の口コミ中 8 件が不満" "
評価 2 - 368 件の口コミ中 10 件が非常に不満" "

9.4/10

清潔度

9.4/10

スタッフとサービス

9.0/10

設備とサービス

9.2/10

施設のコンディションと設備

8.6/10

環境への配慮

口コミ

10/10 (非常に良い)

David

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent value and service, lovely food and drink and this is my third visit.
2024 年 5 月に 4 泊滞在

10/10 (非常に良い)

Edward

2024 年 4 月に 3 泊滞在
Paul Muswedeからの返信 (投稿日 : 2024 年 5 月 4 日)
Dear Edward, Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at the Palazzo hotel. Our goal is always to exceed your expectations! If there is anything we can help you with during your next visit, please do not hesitate to let us know. We hope to see you soon. Kind Regards, Paul, Rooms Division Manager

10/10 (非常に良い)

Kashyap

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nestled in the heart of Johannesburg, Hotel Palazzo offers a luxurious retreat for travelers seeking elegance and comfort. The hotel’s grand facade and opulent interiors exude sophistication, setting the stage for an unforgettable stay. MonteCasino is right by the door step with an entrance facing it. There’s an option of pickup and drop from to casino as well Spa facilities are really great and affordable
2024 年 4 月に 1 泊滞在
Paul Muswedeからの返信 (投稿日 : 2024 年 4 月 7 日)
Dear Kashyap, Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at the Palazzo hotel. Our goal is always to exceed your expectations! If there is anything we can help you with during your next visit, please do not hesitate to let us know. We hope to see you soon. Kind Regards, Paul, Rooms Division Manager

8/10 (良い)

farai

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Enjoyed our stay, however it would nice if the windows were able to keep sound out better, I could hear far too much noice. Breakfast sadly is repetitive but should one be staying a night or 2 it should be fine. Staff is wonderful and it’s clean and beds are very comfortable.
2024 年 3 月に 3 泊滞在
Paul Muswedeからの返信 (投稿日 : 2024 年 3 月 11 日)
Dear Farai,Thank you for taking the time to complete a review on the Palazzo Hotel. We hope that you do stay again and that your next stay is planned for the near future as we look forward to welcoming you back. We have updated your profile to ensure that you are allocated room that is quiet. Kind Regards, Paul, Rooms Division Manager

8/10 (良い)

Dominic

良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス
2024 年 3 月に 3 泊滞在
Paul Muswedeからの返信 (投稿日 : 2024 年 3 月 9 日)
Dear Dominic, Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at the Palazzo hotel. Our goal is always to exceed your expectations! If there is anything we can help you with during your next visit, please do not hesitate to let us know. We hope to see you soon. Kind Regards, Paul, Rooms Division Manager

10/10 (非常に良い)

Meera Pravin、NAIROBI

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Amazing area
2024 年 2 月に 6 泊滞在
Paul Muswedeからの返信 (投稿日 : 2024 年 3 月 9 日)
Dear Meera Pravin, Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at the Palazzo hotel. Our goal is always to exceed your expectations! If there is anything we can help you with during your next visit, please do not hesitate to let us know. We hope to see you soon. Kind Regards, Paul, Rooms Division Manager

10/10 (非常に良い)

thomas、kohler

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good value for the money
2024 年 3 月に 3 泊滞在
Paul Muswedeからの返信 (投稿日 : 2024 年 3 月 4 日)
Dear Thomas, Thank you for taking the time to complete a review on the Palazzo Hotel. We hope that you do stay again and that your next stay is planned for the near future as we look forward to welcoming you back. Kind Regards, Paul, Rooms Division Manager

10/10 (非常に良い)

E

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Fantastic hotel
This is the 2nd time we have stayed in this hotel (we are from the UK). I absolutely adore the Palazzo, the hotel is first class. All staff, from reception, concierge, housekeeping are superb, professional and polite. The hotel feels like stepping into luxury, you are looked after from the minute you arrive until you leave. It is a short, safe walk to Montecasino, where we ate (we didn't eat in the hotel restaurant during this stay). Next time, we will be staying longer. Absolutely love, love, love this hotel.
2024 年 2 月に 1 泊滞在
Paul Muswedeからの返信 (投稿日 : 2024 年 2 月 26 日)
Good day,Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at the Palazzo hotel. Our goal is always to exceed your expectations! If there is anything we can help you with during your next visit, please do not hesitate to let us know. We hope to see you soon. Kind Regards, Paul, Rooms Division Manager

8/10 (良い)

Ricky

2024 年 2 月に 1 泊滞在
Paul Muswedeからの返信 (投稿日 : 2024 年 2 月 26 日)
Dear Ricky,Thank you for taking the time to complete a review on the Palazzo Hotel. We hope that you do stay again and that your next stay is planned for the near future as we look forward to welcoming you back. Kind Regards, Paul, Rooms Division Manager

10/10 (非常に良い)

Melanie

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Beautiful property but could use a little upkeep in the rooms
2024 年 2 月に 2 泊滞在
Elliotからの返信 (投稿日 : 2024 年 2 月 14 日)
Good Day Melanie,Thank you for taking your valuable time to review our hotel. We have noted your comments fully.We look forward to welcoming you back again.Have a great day further,Regards,Elliot

2/10 (非常に不満)

Simen

2024 年 2 月に 1 泊滞在
Paul Muswedeからの返信 (投稿日 : 2024 年 2 月 4 日)
Dear Simen, Thank you for taking the time to complete a review on the Palazzo Hotel. Please accept my apologies for not enjoying your stay at the Palazzo Hotel. I do hope you reach out to us with feedback as to what we could have improved on. Guest feedback for a vital role to the success of any business and yours is valuable. I hope you give us the opportunity to restore your faith in us as we look forward to welcoming you back.Kind Regards,Paul,Rooms Division Manager

10/10 (非常に良い)

Richard

2024 年 1 月に 2 泊滞在
Paul Muswedeからの返信 (投稿日 : 2024 年 3 月 22 日)
Dear Richard, Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at the Palazzo hotel. Our goal is always to exceed your expectations! If there is anything we can help you with during your next visit, please do not hesitate to let us know. We hope to see you soon. Kind Regards, Paul, Rooms Division Manage

4/10 (不満)

Michelle

2024 年 1 月に 1 泊滞在
Paul Muswedeからの返信 (投稿日 : 2024 年 1 月 31 日)
Dear Michelle, Thank you for taking the time to complete a review on the Palazzo Hotel. Please accept y apologies for not enjoying your stay at the Palazzo Hotel. I do hope you reach out to us with feedback as to what we could have improved on. Guest feedback for a vital role to the success of any business and yours is valuable. I hope you give us the opportunity to restore your faith in us as we look forward to welcoming you back.Kind Regards,Paul,Rooms Division Manager

10/10 (非常に良い)

David

出張
良かった点 : 清潔度、スタッフとサービス、客室の快適度
2024 年 1 月に 6 泊滞在
Paul Muswedeからの返信 (投稿日 : 2024 年 1 月 29 日)
Dear David, Thank you for taking the time to complete a review on the Palazzo Hotel. We hope that you do stay again and that your next stay is planned for the near future as we look forward to welcoming you back. Kind Regards, Paul, Room Division Manager

8/10 (良い)

Felicia

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It is a very beautiful property and an oasis in the city.
2024 年 1 月に 1 泊滞在
Paul Muswedeからの返信 (投稿日 : 2024 年 1 月 29 日)
Dear Felicia, Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at the Palazzo hotel. Our goal is always to exceed your expectations! If there is anything we can help you with during your next visit, please do not hesitate to let us know. We hope to see you soon. Kind Regards, Paul, Rooms Division Manager

8/10 (良い)

victoria

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
My time at the Palazzo was truly delightful. Safety was a priority, and the staff was exceptional. The well-kept grounds and the friendly atmosphere added to the experience. The casino provided abundant options for dinner and entertainment, making my stay even more enjoyable.
2024 年 1 月に 4 泊滞在
Paul Muswedeからの返信 (投稿日 : 2024 年 1 月 29 日)
Dear Victoria, Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at the Palazzo hotel. Our goal is always to exceed your expectations! If there is anything we can help you with during your next visit, please do not hesitate to let us know. We hope to see you soon. Kind Regards, Paul, Rooms Division Manager

10/10 (非常に良い)

Charin

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Excellent
2024 年 1 月に 1 泊滞在
Paul Muswedeからの返信 (投稿日 : 2024 年 1 月 29 日)
Dear Charin, Thank you for taking the time to complete a review on the Palazzo Hotel. We hope that you do stay again and that your next stay is planned for the near future as we look forward to welcoming you back. Kind Regards, Paul, Rooms Division Manager

8/10 (良い)

Steve

2024 年 1 月に 5 泊滞在
Paul Muswedeからの返信 (投稿日 : 2024 年 1 月 20 日)
Dear Steve, Thank you for taking the time to complete a review on the Palazzo Hotel. We hope that you do stay again and that your next stay is planned for the near future as we look forward to welcoming you back. Kind Regards, Paul, Room Division Manager

10/10 (非常に良い)

Eugen

良かった点 : 清潔度、スタッフとサービス、客室の快適度
2024 年 1 月に 2 泊滞在
Paul Muswedeからの返信 (投稿日 : 2024 年 1 月 16 日)
Dear Eugen,Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at the Palazzo hotel. Our goal is always to exceed your expectations! If there is anything we can help you with during your next visit, please do not hesitate to let us know. We hope to see you soon. Kind Regards, Paul, Rooms Division Manager

10/10 (非常に良い)

Rodrigo

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 1 泊滞在
Paul Muswedeからの返信 (投稿日 : 2024 年 1 月 16 日)
Dear Rodrigo, Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at the Palazzo hotel. Our goal is always to exceed your expectations! If there is anything we can help you with during your next visit, please do not hesitate to let us know. We hope to see you soon. Kind Regards, Paul, Rooms Division Manager

8/10 (良い)

Francisco

2024 年 1 月に 3 泊滞在
Paul Muswedeからの返信 (投稿日 : 2024 年 1 月 16 日)
Dear Francisco, Thank you for taking the time to complete a review on the Palazzo Hotel. We hope that you do stay again and that your next stay is planned for the near future as we look forward to welcoming you back. Kind Regards, Paul, Room Division Manager

6/10 (普通)

NICK

家族旅行
良かった点 : 清潔度、スタッフとサービス、客室の快適度
気になった点 : 施設のコンディションと設備
Love the place but …
Staff wonderful Hotel dated and not everything is working 100% I.e lifts, shower had no pressure …
2024 年 1 月に 1 泊滞在
Paul Muswedeからの返信 (投稿日 : 2024 年 1 月 16 日)
Dear Nick, Please accept our sincere apologies for the inconvenience you experienced with regards to the maintenance issues experienced during your stay. This is definitely not our usual exceptional standard. We hope that this will not deter you from choosing to stay with us in the future, as we look forward to welcoming you back. Kind Regards,Paul,Rooms Division Manager

8/10 (良い)

Carlo

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度
気になった点 : 施設のコンディションと設備
2024 年 1 月に 1 泊滞在
Paul Muswedeからの返信 (投稿日 : 2024 年 1 月 16 日)
Dear Carlo, Thank you for taking the time to complete a review on the Palazzo Hotel. We hope that you do stay again and that your next stay is planned for the near future as we look forward to welcoming you back. Kind Regards, Paul, Room Division Manager

10/10 (非常に良い)

Victoria

小さなお子様連れの家族旅行
The Palazzo was such a lovely hotel, the staff continuously went above & beyond our expectations. Breakfast was good with a wide selection of options as was lunch & dinner in the main restaurant. The pool area was well maintained & the staff were very attentive. The rooms were big with good amenities & the location was fab for montecasino & the bird gardens.
2023 年 12 月に 4 泊滞在
Paul Muswedeからの返信 (投稿日 : 2024 年 1 月 16 日)
Dear Victoria, Thank you for taking the time to complete a review on the Palazzo Hotel. Your comments are greatly appreciated and we are delighted that the team were able to meet your requirements and that your stay was a memorable one. We will most certainly pass these kind words on to our colleagues as it proves to be highly motivational. Your feedback is vital to our success and all feedback in used constructively to improve our product and services. I would love to hear what we could have improved on to exceed your expectations.Kind Regards,Paul,Rooms Division Manager

10/10 (非常に良い)

ANTHEA

2023 年 12 月に 2 泊滞在
Paul Muswedeからの返信 (投稿日 : 2024 年 1 月 16 日)
Dear Anthea, Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at the Palazzo hotel. Our goal is always to exceed your expectations! If there is anything we can help you with during your next visit, please do not hesitate to let us know. We hope to see you soon. Kind Regards, Paul, Rooms Division Manager

10/10 (非常に良い)

Robert

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 2 泊滞在
Paul Muswedeからの返信 (投稿日 : 2024 年 1 月 16 日)
Dear Robert, Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at the Palazzo hotel. Our goal is always to exceed your expectations! If there is anything we can help you with during your next visit, please do not hesitate to let us know. We hope to see you soon. Kind Regards, Paul, Rooms Division Manager

8/10 (良い)

Stefano

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 12 月に 5 泊滞在
Paul Muswedeからの返信 (投稿日 : 2024 年 1 月 31 日)
Dear Stefano, Thank you for taking the time to complete a review on the Palazzo Hotel. We hope that you do stay again and that your next stay is planned for the near future as we look forward to welcoming you back. Kind Regards, Paul, Rooms Division Manager

10/10 (非常に良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 1 泊滞在
Paul Muswedeからの返信 (投稿日 : 2024 年 1 月 16 日)
Good day, Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at the Palazzo hotel. Our goal is always to exceed your expectations! If there is anything we can help you with during your next visit, please do not hesitate to let us know. We hope to see you soon. Kind Regards, Paul, Rooms Division Manager

8/10 (良い)

Nokuhle

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 12 月に 3 泊滞在
Paul Muswedeからの返信 (投稿日 : 2024 年 1 月 16 日)
Dear Nokuhle,Thank you for taking the time to complete a review on the Palazzo Hotel. We hope that you do stay again and that your next stay is planned for the near future as we look forward to welcoming you back. Kind Regards, Paul, Room Division Manager

10/10 (非常に良い)

ANDRE

2023 年 12 月に 1 泊滞在
Paul Muswedeからの返信 (投稿日 : 2024 年 1 月 16 日)
Dear Andre,Thank you for taking the time to complete a review on the Palazzo Hotel. We hope that you do stay again and that your next stay is planned for the near future as we look forward to welcoming you back. Kind Regards, Paul, Room Division Manager

10/10 (非常に良い)

Karen

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
this was a real spoil for my husband's birthday - the service and friendliness of all the staff was top notch.... thank you for making our stay so special
2023 年 12 月に 1 泊滞在
Paul Muswedeからの返信 (投稿日 : 2024 年 1 月 16 日)
Dear Karen, Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at the Palazzo hotel. Our goal is always to exceed your expectations! If there is anything we can help you with during your next visit, please do not hesitate to let us know. We hope to see you soon. Kind Regards, Paul, Rooms Division Manager

6/10 (普通)

Yolandi

2023 年 12 月に 2 泊滞在
Paul Muswedeからの返信 (投稿日 : 2024 年 1 月 16 日)
Dear Yolandi, Thank you for taking the time to complete a review on the Palazzo Hotel. Please accept y apologies for not enjoying your stay at the Palazzo Hotel. I do hope you reach out to us with feedback as to what we could have improved on.Guest feedback for a vital role to the success of any business and yours is valuable.I hope you give us the opportunity to restore your faith in us as we look forward to welcoming you back. Kind Regards, Paul, Rooms Division Manager

10/10 (非常に良い)

Robert

2023 年 12 月に 2 泊滞在
Paul Muswedeからの返信 (投稿日 : 2023 年 12 月 18 日)
Dear Robert,Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at the Palazzo hotel. Our goal is always to exceed your expectations! If there is anything we can help you with during your next visit, please do not hesitate to let us know. We hope to see you soon. Kind Regards, Paul, Rooms Division Manager

6/10 (普通)

Anné

グループ旅行
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
No smoking
The only complaint is that the hallway smell of smoke all the way to our non smoking room
2023 年 12 月に 1 泊滞在
Paul Muswedeからの返信 (投稿日 : 2023 年 12 月 18 日)
Dear Anne,Please accept our sincere apologies for the inconvenience you experienced with regards to the hallway that smelled of smoke during your stay. This is definitely not our usual exceptional standard. We hope that this will not deter you from choosing to stay with us in the future, as we look forward to welcoming you back. Kind Regards,Paul,Rooms Division Manager

10/10 (非常に良い)

Wandisile

2023 年 11 月に 1 泊滞在
Paul Muswedeからの返信 (投稿日 : 2023 年 12 月 18 日)
Dear Wandisile,Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at the Palazzo hotel. Our goal is always to exceed your expectations! If there is anything we can help you with during your next visit, please do not hesitate to let us know. We hope to see you soon. Kind Regards, Paul, Rooms Division Manager

10/10 (非常に良い)

Neill

2023 年 11 月に 3 泊滞在
Paul Muswedeからの返信 (投稿日 : 2024 年 1 月 16 日)
Dear Neill,Thank you for taking the time to complete a review on the Palazzo Hotel. We hope that you do stay again and that your next stay is planned for the near future as we look forward to welcoming you back. Kind Regards, Paul, Room Division Manager

8/10 (良い)

Steven

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 11 月に 2 泊滞在
Paul Muswedeからの返信 (投稿日 : 2023 年 11 月 19 日)
Dear Steven,Thank you for taking the time to complete a review on the Palazzo Hotel. We hope that you do stay again and that your next stay is planned for the near future as we look forward to welcoming you back. Kind Regards, Paul, Room Division Manager

10/10 (非常に良い)

Clive

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 11 月に 1 泊滞在
Paul Muswedeからの返信 (投稿日 : 2023 年 11 月 19 日)
Dear Clive,Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at the Palazzo hotel. Our goal is always to exceed your expectations! If there is anything we can help you with during your next visit, please do not hesitate to let us know. We hope to see you soon. Kind Regards, Paul, Rooms Division Manager

10/10 (非常に良い)

Brook、Springfield

2023 年 11 月に 3 泊滞在
Paul Muswedeからの返信 (投稿日 : 2023 年 12 月 18 日)
Dear Brook,Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at the Palazzo hotel. Our goal is always to exceed your expectations! If there is anything we can help you with during your next visit, please do not hesitate to let us know. We hope to see you soon. Kind Regards, Paul, Rooms Division Manager

10/10 (非常に良い)

Dawn

良かった点 : スタッフとサービス、施設のコンディションと設備
As a first time visitor, I wish could stay sooner. Absolutely amazing experience
2023 年 11 月に 1 泊滞在
Paul Muswedeからの返信 (投稿日 : 2023 年 11 月 14 日)
Dear Dawn,Thank you for taking the time to complete a review on the Palazzo Hotel. We hope that you do stay again and that your next stay is planned for the near future as we look forward to welcoming you back. Kind Regards, Paul, Room Division Manager

10/10 (非常に良い)

Wolfgang

2023 年 11 月に 1 泊滞在
Paul Muswedeからの返信 (投稿日 : 2023 年 11 月 6 日)
Dear Wolfgang, Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at the Palazzo hotel. Our goal is always to exceed your expectations! If there is anything we can help you with during your next visit, please do not hesitate to let us know. We hope to see you soon. Kind Regards, Paul, Rooms Division Manager

10/10 (非常に良い)

Peter

2023 年 10 月に 1 泊滞在
Paul Muswedeからの返信 (投稿日 : 2023 年 11 月 6 日)
Dear Peter, Thank you for taking the time to complete a review on the Palazzo Hotel. We hope that you do stay again and that your next stay is planned for the near future as we look forward to welcoming you back. Kind Regards, Paul, Room Division Manager

10/10 (非常に良い)

Nhlakanipho

2023 年 10 月に 1 泊滞在
Paul Muswedeからの返信 (投稿日 : 2023 年 10 月 31 日)
Dear Nhlakanipho,Thank you for taking the time to complete a review on the Palazzo Hotel. We hope that you do stay again and that your next stay is planned for the near future as we look forward to welcoming you back. Kind Regards, Paul, Rooms Division Manager

8/10 (良い)

Jon

2023 年 10 月に 1 泊滞在
Paul Muswedeからの返信 (投稿日 : 2023 年 10 月 31 日)
Dear Jon, Thank you for leaving a review on your recent stay at he Palazzo hotel. I see that you were not happy with your stay and I would love to hear what about your stay did not meet your requirements or what we can improve on. Please feel free to contact me directly or Via the Expedia portal. I hope you give us the opportunity to rectify these issues.Kind Regards,Paul,Rooms Division Manager

6/10 (普通)

Craig

2023 年 10 月に 1 泊滞在
Paul Muswedeからの返信 (投稿日 : 2023 年 10 月 31 日)
Dear Craig, Thank you for leaving a review on your recent stay at he Palazzo hotel. I see that you were not happy with your stay and I would love to hear what about your stay did not meet your requirements or what we can improve on. Please feel free to contact me directly or Via the Expedia portal. I hope you give us the opportunity to rectify these issues. Kind regards, Paul, Rooms Division Manager

10/10 (非常に良い)

Manon

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 10 月に 8 泊滞在
Paul Muswedeからの返信 (投稿日 : 2023 年 10 月 31 日)
Dear Manon,Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at the Palazzo hotel. Our goal is always to exceed your expectations! If there is anything we can help you with during your next visit, please do not hesitate to let us know. We hope to see you soon. Kind Regards, Paul, Rooms Division Manager

10/10 (非常に良い)

Kersten

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
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2023 年 10 月に 3 泊滞在
Paul Muswedeからの返信 (投稿日 : 2023 年 10 月 18 日)
Dear Kersten,Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at the Palazzo hotel. Our goal is always to exceed your expectations! If there is anything we can help you with during your next visit, please do not hesitate to let us know. We hope to see you soon. Kind Regards, Paul, Rooms Division Manager

8/10 (良い)

Karl

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Good location next to the mall and bird park. Lots of entertainment and good food options in the mall. The pool is nice but always a bit cold. Breakfast was fairly average and the food quality was below the rest of the hotel. The service at breakfast wasn’t good.
2023 年 10 月に 3 泊滞在
Paul Muswedeからの返信 (投稿日 : 2023 年 10 月 17 日)
Dear Karl,Thank you for choosing to stay at the Palazzo Montecasino, we value your patronage. Your opinion as our Guest is very important and we do appreciate your effort to complete our review and provide us with Feedback. Please accept our sincere apologies for the inconvenience you experienced with regards to the quality of food and service that was not up to standard during your stay. This is definitely not our usual exceptional standard, and this matter has been addressed with our Food and Beverage Manager in order to address your concern. We hope that this will not deter you from choosing to stay with us in the future, as we look forward to welcoming you back. Kind Regards,Paul,Rooms Division Manager

10/10 (非常に良い)

Anna

2023 年 10 月に 1 泊滞在
Paul Muswedeからの返信 (投稿日 : 2023 年 10 月 16 日)
Dear Anna, Thank you for taking the time to complete a review on the Palazzo Hotel. We hope that you do stay again and that your next stay is planned for the near future as we look forward to welcoming you back. Kind Regards, Paul, Rooms Division Manager

10/10 (非常に良い)

patricio Rene

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 10 月に 2 泊滞在
Paul Muswedeからの返信 (投稿日 : 2023 年 10 月 16 日)
Dear Patricio, Thank you for taking the time to complete a review on the Palazzo Hotel. We hope that you do stay again and that your next stay is planned for the near future as we look forward to welcoming you back. Kind Regards, Paul, Rooms Division Manager