Dear Hiroto, Warmest Greetings from JW Marriott Hotel Jakarta. Thank you for choosing us as your preferred accommodation and providing your honest feedback as well. We are delighted to hear that you were satisfied with the service we delivered and the food quality at our Asuka Restaurant. In regards of your feedback about the tissue box that it did not set up in the room and the food quality at the breakfast, I do apologize for the inconvenience and rest assured that your feedback has been shared with the respective department head for further review and improvement. We appreciate our guest feedback as it allows us to reevaluate our product and services to ensure it is in line with our brand and commitment to our guest. Once again, thank you for taking your valuable time for sharing your feedback. We look forward to the opportunity for welcoming you again soon and hope that JW Marriott Hotel Jakarta would be able to exceed your expectation at all areas. Sincerely, Orhun Denizoglu General Manager JW Marriott Hotel Jakarta

Dear Valued Guest, Warm greetings from JW Marriott Jakarta. Thank you for choosing to stay with us during this difficult period. We truly appreciate your business and value your honest feedback. First and foremost, I and team would like to apologize for not being able to meet your expectation during your recent visit, especially with the one related to the arrival experience, the key card, and the in room amenities. Rest assured that your feedback has been shared with the respective department head to be looked into in details. Once again, my sincere apology for the experience and while we will not be able to take back your experience, we hope you would still give us an opportunity to regain your trust and serve you better in future. Sincerely, Satish Kumar General Manager

Dear Valued Guest, Warm greetings from JW Marriott Jakarta. Thank you for staying with us especially during this difficult period and sharing your generous feedback as well. We are humbled and delighted by your gracious feedback. Our teams are extremely dedicated to guests’ satisfaction and appreciative feedback such as yours are an immense source of motivation and will always be our greatest reward. Once again, thank you so much for choosing to stay with us and we look forward to welcoming you back in the very near future. Sincerely, Satish Kumar General Manager

Dear Valued Guest, Warm greetings from JW Marriott Jakarta. Thank you for choosing to stay with us during this difficult period. We truly appreciate your business and value your honest feedback. Your valuable feedback helps identify areas of opportunity for us to improve the guest experience. From the comment which you have given us, I am curious to know if there were any elements of your visit we could have enhanced. We take guest’s feedback very seriously and hence would like to know more regarding the matter. At your convenience, please provide us further details so we would be able to learn and improve on those areas. Once again, thank you for staying with us and we sincerely hope that you shall allow us a chance in near future to serve you better. Sincerely, Satish Kumar General Manager

Dear Valued Guest, Warm greetings from JW Marriott Jakarta. Thank you for choosing to stay with us and sharing your feedback as well. I apologized for the experience you have had during your recent stay, specifically the one related with our in-room amenities. We truly appreciate that you brought this up to our attention. Rest assured that your comment have been shared with the respective department for quality improvement purposes. Once again, thank you for staying with us and I hope that you would allow us another opportunity to serve you better in the future. Sincerely, Satish Kumar General Manager

Dear Valued Guest, Warm greetings from JW Marriott Jakarta. Thank you for choosing to stay with us during this challenging period and sharing your positive feedback as well. We truly appreciate your feedback and very happy to share it with all of the member of the hotel team. It would further fuel us to strive harder in ensuring that all of our guest will receive great stay when they visit us. Once again, thank you for staying and we hope that you would always have JW Marriott Jakarta as your preferred hotel when visiting Jakarta. Sincerely, Satish Kumar General Manager

Dear Valued Guest, Warm greetings from JW Marriott Hotel Jakarta. We are delighted to have been your chosen hotel during your recent stay in Jakarta and thank you for your generous feedback. We appreciate your business and value your honest feedback. There is nothing more rewarding for the team at JW Marriott Hotel Jakarta than positive ratings from our Valued Guests. It’s the feedback like yours that will encourage us to scale greater heights of excellence. Rest assured that your feedback have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Once again, thank you for staying with us and we are eagerly looking forward for your return soon. Sincerely, Satish Kumar General Manager

Dear Valued Guest, Warm greetings from JW Marriott Hotel Jakarta. Thank you for choosing to stay with us and sharing your generous feedback as well. It is with delight that I am sharing your feedback with all of our associates as we strive to improve our service standard as well as our products. Once again, thank you for rating us very well and we hope that you would allow us to welcome and serve you should your travel brings you back to Jakarta. Sincerely, Satish Kumar General Manager

Dear Valued Guest, Warm greetings from JW Marriott Hotel Jakarta. Thank you for choosing to stay with us and sharing your experience as well. It is truly a delight to learn your positive feedback and I am happy to share it with all of the member of the hotel team. Once again, thank you for staying with us and we are eagerly looking forward for your return soon. Sincerely, Satish Kumar General Manager

Dear Valued Guest, Warm greetings from JW Marriott Hotel Jakarta. Thank you for staying with us and providing your honest feedback as well. It is a true delight to read your comment, specifically commending our in-room facilities, executive lounge services and food, as well as overall our associates services. Rest assured that we will be sharing your commendation with all of our team. This would further motivate us in ensuring that we would always deliver upon guest expectation. Once again, thank you for choosing to stay with us and we are eagerly looking forward for your return. Sincerely, Satish Kumar General Manager

Dear Valued Guest, Warm greetings from JW Marriott Hotel Jakarta. First and foremost, I would like to apologize that your recent stay with us was not up to your satisfaction. Thank you for bringing this up to our attention. It would be our homework in ensuring that we would always deliver upon guest expectation. Once again, thank you for staying with us and we hope you would give us another opportunity to welcome and serve you should your travels bring you back to Jakarta. Sincerely, Satish Kumar General Manager

Dear Valued Guest, Warm greetings from JW Marriott Hotel Jakarta. Thank you for choosing to stay with us and sharing a very generous feedback as well. I am delighted to share your comment with all of our hotel team, especially commending our room cleanliness and executive lounge services. Once again, thank you for staying at JW Marriott Hotel Jakarta and we are eagerly looking forward for your return soon. Sincerely, Satish Kumar General Manager

Dear Hideaki, Warm greetings from JW Marriott Hotel Jakarta. Thank you for your generous feedback. We would be sharing your feedback with all of our hotel team member. This would further motivate us to strive to provide excellent service to all of our guest. Once again, thank you for a very generous feedback and we are eagerly looking forward for your return. Sincerely, Satish Kumar General Manager

Dear Valued Guest, Warm greetings from JW Marriott Hotel Jakarta. On behalf of the entire hotel team, we want to thank you for staying with us and sharing your generous feedback as well. It is a delight to learn that you have enjoyed our hospitality and services as well as our Pearl Restaurant at Level 2. Please note that your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, thank you for staying at the JW Marriott Hotel Jakarta and we hope you choose to create more memories here whenever your travels bring you back to Jakarta. Sincerely, Satish Kumar General Manager

Dear Valued Guest, Warm greetings from JW Marriott Hotel Jakarta. On behalf of the entire hotel team, we would like to thank you for choosing to stay with us and sharing your generous feedback as well. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Rest assured that your generous commendation, specifically regarding our associates services, check-in and check-out experience, and breakfast experience, have been shared with all of the member of the hotel team. This will further motivate us to strive to provide exceptional services to all of our guest. Once again, thank you for staying with us and we eagerly waiting for your return soon. Sincerely, Satish Kumar General Manager

Dear Marutama, Warm greetings from JW Marriott Hotel Jakarta. Maintaining a fresh atmosphere within our guest rooms and common areas is always a key priority. On behalf of the entire team at the JW Marriott Hotel Jakarta, I sincerely apologize for falling short of not only meeting your expectations, but ours as well. Rest assured, the feedback provided has been shared with the appropriate hotel team to ensure we consistently deliver upon guest expectations. Once again, our sincerely apology. We hope that you would give us another opportunity to welcome and serve you again should your travels bring you back to Jakarta. Sincerely, Satish Kumar General Manager

Dear Valued Guest, Warm greetings from JW Marriott Hotel Jakarta, Please accept my sincere apology for the experience you had during your recent stay with us. Rest assured that your comment has been shared with the respective department and all the hotel team as well in order to ensure that such incident will never happen again. Once again, please accept our sincere apology and we hope that you would still be giving us another opportunity to welcome and serve you should your business or leisure plan brings you back to Jakarta. Sincerely, Satish Kumar General Manager

Dear Valued Guest, Greetings from JW Marriott Hotel Jakarta, We are delighted to have learned that you have enjoyed your stay with us. Your positive comments regarding the hotel cleanliness, security and safety have been shared with our team. At JW Marriott Hotel Jakarta, we constantly strive to exceed our guest expectation, therefore, we would love to hear more should there be any element of your stay which we could improve in the future. Once again, thank you for your positive comment and we eagerly waiting for your return to our hotel should your next journey brings you back to Jakarta. Sincerely, Satish Kumar General Manager

Dear marutama, We're sorry for your stay was not met your expectation - we'll work hard to fix the issue you experienced. Thanks for letting us know.

We're sorry for your stay was not met your expectation, we'll work hard to fix the issue you experienced. Thanks for letting us know.

Thanks for staying with us. We appreciate your feedback.

Thanks for staying with us, we are glad you enjoyed your stay. We appreciate your feedback.

Dear Valued Guest, We appreciate you taking the time to share your recent experience with us through Expedia. Your feedback has been conveyed to the hotel team as critical way of understanding how we can improve the guest experiences. Thank you for staying with us and we look forward to welcoming you back again in the near future. Best Regards, Chrestian Pesik Director of Rooms

Dear Valued Guest, Thank you for taking the time to share your recent experience with us through Expedia. Your valuable feedback has been shared with the appropriate hotel team to review the information in the website so that can reflect the accurate information. We apologize for the inconvenience you have encountered. Thank you for staying with us and we look forward to welcoming you back at the JW Marriott Hotel Jakarta. Warmest Regards, Chrestian Pesik Director of Rooms

Dear Valued Guest, We appreciate you taking the time to share your recent experience on Expedia. Your generous feedback has been conveyed to the hotel team to motivate them more in providing excellent services to the guests. Thank you for staying with us and we look forward to welcoming you back again at the JW Marriott Hotel Jakarta. Warmest Regards, Chrestian Pesik Director of Rooms

Dear Valued Guest, Thank you for staying with us. We appreciate your feedback! Best Regards, Chrestian Pesik Director of Rooms

Thanks for staying with us. We appreciate your feedback!

Dear Valued Guest, Thank you for staying with us. We appreciate your feedback! Best Regards, Chrestian Pesik Director of Rooms

Dear Marutama, Thank you for taking the time to share your experience with us. We appreciate your business and valued your feedback. We have shared your positive comment to the hotel team to motivate them more in providing excellent services to the guests. Thank you for staying with us and we look forward to welcoming you back again at the JW Marriott Hotel Jakarta. Best Regards, Chrestian Pesik Director of Rooms

Dear Valued Guest, We appreciate you taking the time to share your experience during your recent stay with us. I am glad to hear you enjoyed your stay. Your comments have been shared with the hotel team to motivate them more in producing great experiences for the guests. Please be informed that we provide pork bacon and sausages during breakfast upon request. Kindly ask our Chef or Associate to prepare the dishes. Thank you for staying with us and we look forward to welcoming you back at the JW Marriott Hotel Jakarta. Warmest Regards, Chrestian Pesik Director of Rooms

Dear Valued Guest, Thank you for taking the time to share your recent experience with us. We appreciate your business and valued your feedback. Your feedback have been shared with the hotel team to motivate them more in providing great experiences for guests. Thank you for staying with us and we look forward to welcoming you back at JW Marriott Hotel Jakarta. Warmest Regards, Chrestian Pesik Director of Rooms

Dear Valued Guest, Thank you for your positive comment. While I am glad that you enjoyed the food at Executive Lounge, I am curious if there were any elements that we could have enhanced based on your feedback. At your convenience time, feel free to share any additional feedback on how we can elevate your stay whenever your travels bring you back to Jakarta.

Thank you for your valuable feedback. We look forward to welcoming you back at JW Marriott Hotel Jakarta.

Thank you very much for your feedback.

Thank you for staying with us. We appreciate your feedback.

Dear Yama, Thank you for taking time in sharing your experience with us. With a mission to provide superior services, I am delighted to hear that we have met your expectation. Your positive feedback will be shared with the entire team to continue motivate them in improving our services. Me and the team will be looking forward to welcome you back soon. Warmest Regards, Chrestian Pesik Director of Rooms

Dear Valued Guest, Thank you for sharing your experience with us. I am delighted to hear that we have met your expectation and you were enjoying your stay with us. Me and the entire team will be looking forward to welcome you back and serve you again on your next visit with us. Warmest Regards, Chrestian Pesik Director of Rooms

Dear ゆっぴ, Thank you for sharing your experience with us and we will rectify the issue immediately. Your feedback is valuable for us to improve ourselves better. Warmest Regards, Chrestian Pesik Director of Rooms

Dear YY, Thank you for sharing your experience with us. Your feedback is valuable for us to improve ourselves better. Warmest Regards, Chrestian Pesik Director of Rooms

Dear Valued Guest, Thank you for taking time in sharing your experience with us. I am delighted to hear that the room and breakfast provided had met your expectation. In regards with the smoking restriction, our hotel are following the local government law to establish a non-smoking environment throughout the building. However, to anticipate the issue, we had prepared several smoking area which can be used inside the property. I will be very happy to assist you to find the area and I hope we can have another opportunity to better your experience. Warmest Regards, Chrestian Pesik Director of Rooms

Dear Ms. Mina, Thank you for taking time in sharing your valuable experience with us. With a mission to provide superior customer services, I am delighted to hear that we had met your expectation. Your comment will be shared immediately with my team to continue motivates them in delivering exceptional services. I hope that we can welcome you back soon in the property and I will be very happy to meet you personally. Warmest Regards, Chrestian Pesik Director of Rooms

Dear Valued Guest, Thank you for taking time in sharing your review with us. While it was a pleasure to have you as our guests, I am sorry to learn that the room amenities were not up to your expectation. Your valuable feedback had been shared with the entire team to improve ourselves better. Thank you for staying with JW Marriott Jakarta and I hope to better your experience on your next stay with us. Warmest Regards, Chrestian Pesik Director of Rooms

Dear Anonymous, Thank you for taking the time to share your recent experience at the JW Marriott Hotel Jakarta with us. As the cleanliness of our hotel is a key priority, I am very sorry that your guestroom fell short of your expectations. Please rest assured that your comments have been shared with the housekeeping team in an effort to improve our service. Thank you for staying with us and we hope to better your experience next time. Warmest regards, Vikas Malik Hotel Manager