Fairmont Jakarta

Property class: 5 and above

Choose dates to view prices

Reviews

9.2 out of 10
Wonderful
Located close to Plaza Senayan and Gelora Bung Karno Stadium, Fairmont Jakarta provides an adjacent golf course, a poolside bar, and a terrace. Get out on the links at this hotel and enjoy amenities such as a restaurant with golf course views. Indulge in a body treatment, a hot stone massage, and reflexology at Fairmont Spa, the onsite spa. At the 10 on-site restaurants, enjoy breakfast, brunch, lunch, dinner, and international cuisine. Free in-room WiFi is available to all guests, along with an art gallery on site and a shopping mall on site.
The current price is ￥23,038
￥27,876 total
includes taxes & fees
Oct 18 - Oct 19

Popular amenities

  • Pool
  • Hot tub
  • Spa
  • Parking included
  • Free WiFi

Room options

Available filters for rooms
Showing 20 of 20 rooms

View all photos for Fairmont, Suite, 1 King Bed

A modern hotel room with a large bed, a desk with a TV, a comfortable armchair, and a view of the city skyline.

Fairmont, Suite, 1 King Bed

9.0 out of 10
Wonderful
(2 reviews)
  • City view
  • 113 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for Deluxe Room (Twin)

A hotel room with two beds, a bench, a desk with a lamp, and a view of a corridor.

Deluxe Room (Twin)

9.0 out of 10
Wonderful
(2 reviews)
  • City view
  • 69 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free wired internet

View all photos for Deluxe Room, 1 King Bed

A modern hotel room with a large bed, a desk, a chair, and a TV.

Deluxe Room, 1 King Bed

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 69 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for Fairmont Twin

A hotel room with two beds, a bench, a desk with a lamp, and a view of a corridor.

Fairmont Twin

9.0 out of 10
Wonderful
(4 reviews)
  • City view
  • 49 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free wired internet

View all photos for Fairmont Gold Twin

A hotel room with two beds, a bench, a desk with a lamp, and a view of a corridor.

Fairmont Gold Twin

  • City view
  • 49 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free wired internet

View all photos for Fairmont Gold Twin, Smoking

A hotel room with two beds, a bench, a desk with a lamp, and a view of a corridor.

Fairmont Gold Twin, Smoking

  • City view
  • 49 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free wired internet

View all photos for Fairmont Gold, Deluxe Room, 1 King Bed

A modern hotel room with a large bed, a desk, a chair, and a TV.

Fairmont Gold, Deluxe Room, 1 King Bed

  • City view
  • 65 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for Fairmont Gold, Deluxe Room, Smoking

A modern hotel room with a large bed, a desk, a chair, and a TV.

Fairmont Gold, Deluxe Room, Smoking

  • City view
  • 65 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for Fairmont Gold, Room, 1 King Bed

Room

Fairmont Gold, Room, 1 King Bed

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 49 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for Fairmont Gold King, Room, Smoking

Room

Fairmont Gold King, Room, Smoking

  • City view
  • 49 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free wired internet

View all photos for Fairmont Gold, Suite, 1 King Bed, Smoking

A modern hotel room with a large bed, a desk with a TV, a comfortable armchair, and a view of the city skyline.

Fairmont Gold, Suite, 1 King Bed, Smoking

  • City view
  • 113 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for Fairmont, Room, 1 King Bed

A hotel room with a large bed, a desk, a chair, and a view of the cityscape.

Fairmont, Room, 1 King Bed

8.6 out of 10
Excellent
(11 reviews)
  • City view
  • 49 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for Fairmont, Signature Suite, 1 Bedroom

A hotel room with a large bed, a sofa, a small table with a plant, and a wall-mounted painting.

Fairmont, Signature Suite, 1 Bedroom

  • City view
  • 129 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed
  • Free wired internet

View all photos for Fairmont, Signature Suite, 2 Bedrooms

A modern hotel room with a large bed, a sofa, a city view, and a nightstand with a lamp.

Fairmont, Signature Suite, 2 Bedrooms

  • City view
  • 172 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Twin Beds
  • Free wired internet

View all photos for Fairmont Gold, Room, 2 Queen Beds

A hotel room with two beds, a bench, a desk with a lamp, and a view of a corridor.

Fairmont Gold, Room, 2 Queen Beds

  • City view
  • 49 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free wired internet

View all photos for Fairmont Gold, Suite, 1 King Bed

A modern hotel room with a large bed, a desk with a TV, a comfortable armchair, and a view of the city skyline.

Fairmont Gold, Suite, 1 King Bed

  • City view
  • 113 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for Suite, 1 Bedroom (Sky Suite. 1 King Bed)

A modern hotel room with a large bed, a city view, a painting on the wall, and a balcony with a chair.

Suite, 1 Bedroom (Sky Suite. 1 King Bed)

  • City view
  • 85 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for Suite, 2 Bedrooms (Sky Suite. 1 King Bed)

A hotel room with a large bed, a nightstand, a bedside lamp, a painting on the wall, and a balcony with a city view.

Suite, 2 Bedrooms (Sky Suite. 1 King Bed)

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 113 sq m
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed
  • Free wired internet

View all photos for Presidential Suite

Room

Presidential Suite

  • City view
  • 303 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free wired internet

View all photos for Suite, 2 Bedrooms

A modern hotel room with a large bed, a city view, a painting on the wall, and a balcony with a chair.

Suite, 2 Bedrooms

  • Sleeps 6
  • 1 Double Bed
  • Free wired internet

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About the neighborhood

Located in Jakarta, Fairmont Jakarta is connected to a shopping center. Plaza Senayan and Blok M Square are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Ragunan Zoo. Looking to enjoy an event or a game while in town? See what's going on at Gelora Bung Karno Stadium. Break out the clubs and hit the links with a golf course nearby, or seek out an adventure with hiking/biking trails. Visit our Jakarta travel guide
Map
10270, Jakarta, Jakarta, Jl. Asia Afrika No.8, Gelora Bung Karno

What's nearby

  • A cup of coffee with latte art on a saucer.
    Plaza Senayan
    3 min walk - 0.3 km
  • A cityscape with a large stadium surrounded by high-rise buildings and green spaces.
    Gelora Bung Karno Stadium
    10 min walk - 0.9 km
  • Senayan National Golf Club
    3 min walk - 0.3 km
  • Senayan City
    6 min walk - 0.6 km
  • fX Sudirman Mall
    8 min walk - 0.7 km

Getting around

  • Jakarta Karet Station
    5 min drive
  • Senayan MRT Station
    17 min walk
  • Soekarno-Hatta Intl. Airport (CGK)
    42 min drive

Restaurants

  • UNION
    6 min walk
  • House Of Yuen
    3 min walk
  • Spectrum
    1 min walk
  • 1945 Restaurant
    4 min walk
  • Marutama Ra-men
    8 min walk

About this property

Fairmont Jakarta

  • Luxury hotel near Plaza Senayan
  • Located close to Gelora Bung Karno Stadium and Blok M Square, Fairmont Jakarta provides an adjacent golf course, a poolside bar, and a terrace. Get out on the links at this hotel and enjoy amenities such as a restaurant with golf course views. Treat yourself to a body treatment, a hot stone massage, or reflexology at Fairmont Spa, the onsite spa. At the 10 on-site restaurants, enjoy breakfast, brunch, lunch, dinner, and international cuisine. Free in-room WiFi is available to all guests, along with an art gallery on site and a shopping mall on site.
  • Additional perks include:
    • An outdoor pool and a children's pool, along with free cabanas, sun loungers, and pool umbrellas
    • Free self parking, plus valet parking (surcharge)
    • Buffet breakfast (surcharge), free bicycle rentals, and a roundtrip airport shuttle (surcharge)
    • An electric car charging station, express check-out, and express check-in
  • Room features
  • All 488 rooms offer comforts such as 24-hour room service and premium bedding, in addition to thoughtful touches like laptop-friendly workspaces and air conditioning.
  • More conveniences in all rooms include:
    • Rainfall showers, designer toiletries, and deep soaking tubs
    • 42-inch flat-screen TVs with premium channels
    • Wardrobes/closets, separate sitting areas, and recycling

Awards and affiliations

  • Sustainability Certifications
  • This property is certified by this third-party sustainability certification scheme: Green Globe. For more information on what this certification requires and verifies, please visit their website.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free secured self parking on site
  • Valet parking on site (IDR 302,500 per day)

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: IDR 399,300 for adults and IDR 199,650 for children
  • 10 restaurants
  • 4 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Couples/private dining

Restaurants on site

  • 1945 Restaurant
  • K22
  • Peacock Lounge
  • Spectrum
  • VIEW Restaurant

Things to do

  • 27-hole adjacent golf course
  • Art gallery
  • Children's pool
  • Designer stores
  • Evening entertainment
  • Free bicycle rentals
  • Full-service spa
  • Health club
  • Hot tub
  • Outdoor pool
  • Sauna
  • Shopping mall
  • Steam room

Family friendly

  • Children's pool
  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service

Business services

  • 12 meeting rooms
  • Business center
  • Conference center (37,674 square feet of space)

Outdoors

  • Free pool cabanas
  • Garden
  • In a state park
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • 9 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Smooth flooring in room
  • Tile flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible registration desk

More

  • 32 floors
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Comprehensive food waste policy
  • Double-glazed windows
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally sourced food prioritized
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Some LED lighting used
  • Some profits reinvested in community and sustainability
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Waste recycling policy

Room amenities

Bedroom

  • Free crib
  • Premium bedding

Bathroom

  • Bathrobes
  • Bidet
  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium digital channels
  • iPod dock
  • Pay movies

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Desk
  • Desk chair
  • Energy-saving switches used
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 12:30 PM
Express check-in available

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

  • American Express
  • Discover
  • JCB International
  • Mastercard
  • Visa

Important information

Optional extras

  • Fee for buffet breakfast: approximately IDR 399300 for adults and IDR 199650 for children
  • Airport shuttle fee: IDR 870000 per vehicle (one-way, maximum occupancy 3)
  • Valet parking fee: IDR 302500 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Some water is reused through a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Property Registration Number 55110, 8120011292216

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Frequently asked questions

Does Fairmont Jakarta have a pool?

Yes, this property has an outdoor pool and a children's pool.

How much does it cost to stay at Fairmont Jakarta?

As of Oct 3, 2026, prices found for a 1-night stay for 2 adults at Fairmont Jakarta on Oct 18, 2026 start from ￥23,038, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Fairmont Jakarta pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Fairmont Jakarta?

Check-in start time: 2 PM; Check-in end time: 12:30 PM.

What time is check-out at Fairmont Jakarta?

Check-out is at noon.

Does Fairmont Jakarta provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of IDR 870000 per vehicle applies.

Where is Fairmont Jakarta located?

Located in the heart of Jakarta, this luxury hotel is within a 10-minute walk of Plaza Senayan and Gelora Bung Karno Stadium. Blok M Square and Grand Indonesia are also within 6 mi (10 km). Senayan MRT Station is 17 minutes by foot and Istora MRT Station is 19 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Fairmont Jakarta Reviews

9.2

Wonderful

9.6

Cleanliness

9.0

Location

9.4

Staff & service

9.6

Property conditions & facilities
Rating 10 - Excellent. 257 out of 355 reviews
Rating 8 - Good. 70 out of 355 reviews
Rating 6 - Okay. 14 out of 355 reviews
Rating 4 - Poor. 8 out of 355 reviews
Rating 2 - Terrible. 6 out of 355 reviews

Reviews

Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Faulty faucet. Vanity tap leakage. The service all around were very good though.
Stayed 2 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is best!
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast options were great with lots of variety. Excellent location, central to lots of places. Spa was amazing!
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Beautiful hotel with terrific service. Definitely recommend!
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room, good breakfast, nice staff, decent gym, close proximity to grocery store, etc.
Stayed 4 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was perfectly clean, staff was incredibly friendly and helpful!
Stayed 1 night in Feb 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
I recently stayed at the Fairmont and it completely lived up to it's reputation. The Senayan area is perfectly located for shopping and dining. I played golf at the course near by and it was a short walk to the course. Great hotel I will be back for sure.
Stayed 6 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful hotel

Great Service , comfy bed and pillows
Stayed 1 night in Aug 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel Excellent breakfast & service Beds very comfortable Great hotel restaurant house of Yuen Caters for vegetarians
Stayed 2 nights in Sep 2024
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Our stay was heavenly. The room is large, well-appointed, quiet, and front desk was friendly. All staff is friendly and helpful. We were lucky and had a view of the stadium where we happened to view a fireworks show. We really liked that we could walk to Plaza Senaya via an underground tunnel. We attended a concert at the tennis building and were able to walk from our hotel.
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and comfortable
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A quiet and convenient location to many restaurants and two shopping malls…
Stayed 4 nights in Nov 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
The staff members were friendly.
Stayed 4 nights in Apr 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top notch property and staff
Stayed 1 night in Dec 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location in Jakarta close to the JCC. Very nice Bar K22. I enjoyed every evening! Nice and friendly staff all over the hotel.
Stayed 4 nights in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I highly recommend the Fairmont Hotel Jakarta. Its location is within walking distance of shopping malls and just a 15-minute walk to the Indonesia Arena. The staff is amazing and incredibly helpful. I especially enjoyed the breakfast, thanks to Ms. Ary and her team!
Stayed 4 nights in Apr 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is located just besides plaza senayan. Convenient to get your shopping and food.
Stayed 4 nights in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Good comfortable
Stayed 3 nights in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent in every area. K22 open air bar on 22nd floor has great view of Jakarta. Easy walk to shopping mall. Gym and pool are very nice.
Stayed 5 nights in Oct 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service on top floor
Stayed 7 nights in Jul 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
This is my second time to stay at Fairmont Jakarta and, as usual, I was not disappointed. The rooms are big and drinking water is aplenty. The staff is courteous and polite. The hotel is connected to the Plaza Senayan mall where shops and restaurants are many. Cross the street and Senayan City mall is another place with more shops and restaurants.
Stayed 6 nights in Sep 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Family staycation

Four of us stayed in the Suite with extra bed. Overall the facilities and amenities in the room were great especially the under ground direct access to the Plaza Senayan mall, and it was just next to the GBK sports park. The only disappointment was that we had to wait 2.5 hours since we checked in for our room to be ready. But the Reception staff was kind to offer a very late check out to help console us. Breakfast experience was also great.
Stayed 1 night in Apr 2024
Verified review

8/10 Good

Liked: Staff & service, property conditions & facilities
It’s very close to access to the stadium and Senayan city mall by walk. In Jakarta, traffic is so hard and crowd. It’s very convenient to get to the each place by walk. The facility and room is good. On the other hand, the operation is not so good.. I had to wait 30mins to check in…
Stayed 2 nights in Dec 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my second stay at The Fairmont and fortunately they've mantained their high quality of service. Our room was spacious and in excellent condition. The staff are warm and polite without being intrusive. Breakfast buffet has a vgood choice of local and international dishes. Just a tip tho, be patient at the reception desk. Some guests take a v long time to check-in or out. When they are busy you may wait awhile. Jakarta Fairmont is a luxury hotel in a nice neighborhood. Highly recommended.
Stayed 7 nights in Dec 2023
Verified review

2/10 Terrible

Liked: Cleanliness
Disliked: Staff & service, room comfort

Disappointed

As a Fairmont advocate prior to my stay, I can say I'm an advocate no more. I went in the suite and the first impression was good. It was very spacious, and other than the very old-school, pixelated TVs they had in the suite, everything was good (A TV update is needed though). My issues had to do with the service from many of the staffs. There was the instance where I couldn't find the room information (ie. in room dining menu, etc), and when I called for the information, the housekeeping came trying to argue that the information was indeed there. I did try searching, maybe I just couldn't find it, it was late at night and I didn't need anyone arguing about a QR code. But my greatest trigger was when we were just done swimming, and I genuinely had the hotels' best interest as I wrapped myself in towel to avoid water dripping as I go to my room. I was met halfway by a staff member who arrogantly said(without any greeting) quote translated "the towels can only stay here, you cannot bring it to the room", and when we were about to leave the towels, he walked away while muttering (quote translated) with a very condescending tone "i told you so already". I honestly haven't met the person before, and he said that. Regardless, it was such a disappointing experience. Had one of the worst sleep in a hotel. I was in the 19th floor but I can here cars passing like they were right outside my room. It was that loud and my whole family couldn't get a good night rest.
Stayed 2 nights in Feb 2024