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Hotel Isla Mucura

2.5 star property
Ocean-side rejuvenation awaits with professional massages and fresh seafood, while kayaking and racquetball create active vacation memories

Choose dates to view prices

At Hotel Isla Mucura, the ocean offers a tranquil backdrop. Travelers book massages at FIN DEL AFÁN spa or join beach yoga sessions between kayaking. Bar Brisas serves fresh seafood daily, while designer shops offer browsing. Sun loungers and free beach cabanas provide relaxation.

Reviews

8.4 out of 10
Very good

Popular amenities

  • On private beach
  • Spa
  • Pet friendly
  • Free WiFi
  • Restaurant
  • Breakfast available
The current price is ￥28,958
￥28,958 total
Mar 16 - Mar 17

Room options

Available filters for rooms
Showing 13 of 13 rooms

View all photos for Family Cabin

Family Cabin | Premium bedding, down comforters, Select Comfort beds, minibar

Family Cabin

Highlights

Deck/patio
Yard
Individually furnished
Individually decorated
Air conditioning
Hypo-allergenic bedding
Renovated in 2023
Fan
  • Partial sea view
  • 50 sq m
  • Sleeps 7
  • 1 Queen Bed and 2 Twin Bunk Beds

View all photos for Traditional Double Room

Traditional Double Room | Premium bedding, down comforters, Select Comfort beds, minibar

Traditional Double Room

8.0 out of 10
Very good
(1 review)

Highlights

Deck/patio
Yard
Individually furnished
Individually decorated
Hypo-allergenic bedding
Renovated in 2023
Down duvet
Premium bedding
  • Garden view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Bungalow Frente al Mar

Bungalow Frente al Mar | Premium bedding, down comforters, Select Comfort beds, minibar

Bungalow Frente al Mar

Highlights

Deck/patio
Yard
Individually furnished
Individually decorated
Hypo-allergenic bedding
Renovated in 2023
Separate bedroom
Down duvet
  • Beach view
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Quadruple Room

Family Quadruple Room | Premium bedding, down comforters, Select Comfort beds, minibar

Family Quadruple Room

Highlights

Deck/patio
Yard
Individually furnished
Individually decorated
Hypo-allergenic bedding
Renovated in 2023
Down duvet
Fan
  • Beach view
  • 40 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Twin Bunk Bed

View all photos for Kiosko Deluxe Garden View

Premium bedding, down comforters, Select Comfort beds, minibar

Kiosko Deluxe Garden View

10.0 out of 10
Exceptional
(1 review)

Highlights

Deck/patio
Yard
Individually furnished
Individually decorated
Hypo-allergenic bedding
Renovated in 2023
Down duvet
Premium bedding
  • Garden view
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Kiosco Deluxe Elevado

Kiosco Deluxe Elevado | Premium bedding, down comforters, Select Comfort beds, minibar

Kiosco Deluxe Elevado

Highlights

Deck/patio
Yard
Individually furnished
Individually decorated
Hypo-allergenic bedding
Renovated in 2023
Down duvet
Premium bedding
  • Partial sea view
  • 65 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Kiosko Garden View

Kiosko Garden View | Premium bedding, down comforters, Select Comfort beds, minibar

Kiosko Garden View

Highlights

Deck/patio
Yard
Individually furnished
Individually decorated
Hypo-allergenic bedding
Renovated in 2023
Down duvet
Premium bedding
  • Garden view
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Villa Pool

Villa Pool | Premium bedding, down comforters, Select Comfort beds, minibar

Villa Pool

8.0 out of 10
Very good
(1 review)

Highlights

Deck/patio
Yard
Individually furnished
Individually decorated
Hypo-allergenic bedding
Renovated in 2023
Down duvet
Premium bedding
  • Garden view
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Bungalow Deluxe Frente Al Mar

Premium bedding, down comforters, Select Comfort beds, minibar

Bungalow Deluxe Frente Al Mar

10.0 out of 10
Exceptional
(1 review)

Highlights

Deck/patio
Yard
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
Hypo-allergenic bedding
Renovated in 2023
  • Sea view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed and 1 Twin Bed

View all photos for Villa Oasis Deluxe, Pool View

Villa Oasis Deluxe, Pool View | Premium bedding, down comforters, Select Comfort beds, minibar

Villa Oasis Deluxe, Pool View

10.0 out of 10
Exceptional
(1 review)

Highlights

Deck/patio
Yard
Individually furnished
Individually decorated
Hypo-allergenic bedding
Renovated in 2023
Down duvet
Premium bedding
  • Garden view
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed, 1 Double Sofa Bed and 1 Twin Bed

View all photos for Villa Pool Familiar

Villa Pool Familiar | Premium bedding, down comforters, Select Comfort beds, minibar

Villa Pool Familiar

Highlights

Deck/patio
Yard
Individually furnished
Individually decorated
Hypo-allergenic bedding
Renovated in 2023
Down duvet
Premium bedding
  • Garden view
  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds and 2 Large Twin Sofa Beds

View all photos for Deluxe Bungalow pool facing the sea with private pool

Deluxe Bungalow pool facing the sea with private pool | Premium bedding, down comforters, Select Comfort beds, minibar

Deluxe Bungalow pool facing the sea with private pool

Highlights

Deck/patio
Yard
Individually furnished
Individually decorated
Private pool
Free rollaway/extra beds
Hypo-allergenic bedding
Renovated in 2023
  • Sea view
  • Sleeps 2
  • 1 King Bed and 1 Twin Bed OR 1 Queen Bed and 1 Twin Bed

View all photos for Panoramic Suite

Panoramic Suite | Premium bedding, down comforters, Select Comfort beds, minibar

Panoramic Suite

Highlights

Deck/patio
Yard
Individually furnished
Individually decorated
Free rollaway/extra beds
Hypo-allergenic bedding
Renovated in 2023
Separate bedroom
  • Sea view
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
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About the neighborhood

Located in Isla Mucura, Hotel Isla Mucura is in a national park and on a private beach. Punta Faro West Dock and Punta Faro East Dock are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Rosario and San Bernando Corals Natural National Park and Playa Isla Mucura. Take an opportunity to explore the area for water adventures such as fishing. Visit our Isla Mucura travel guide
View more Lodges in Isla Mucura
Map
130019, Isla Mucura, Archipielago de San Bernardo

What's nearby

  • Rosario and San Bernando Corals Natural National Park
    1 min walk - 0.1 km
  • Punta Faro West Dock
    6 min walk - 0.6 km
  • Playa Isla Mucura
    6 min walk - 0.6 km
  • Islote De Santa Cruz
    9 min walk - 0.8 km
  • Punta Faro East Dock
    9 min walk - 0.8 km

About this property

Hotel Isla Mucura

Family-friendly lodge by the ocean, remodeled in 2023
Take advantage of a beach bar, a free daily manager's reception, and a terrace at Hotel Isla Mucura. With a private beach, free beach cabanas, and sun loungers, this lodge is the perfect place to soak up some sun. Treat yourself to a massage at the onsite spa. The on-site seafood restaurant, Bar Brisas, offers breakfast, lunch, and dinner. Enjoy onsite activities like snorkeling, surfing/body boarding, and beach volleyball. Free WiFi in public areas is available to all guests, along with designer stores on site and a garden.
You'll also find perks like:
  • Buffet breakfast (surcharge), a cruise ship terminal shuttle, and tour/ticket assistance
  • Games, wedding services, and a sail boat on site
  • A front-desk safe, coworking spaces, and a gift shop
Room features
All 65 individually furnished rooms include comforts such as premium bedding, in addition to amenities like minibars.
Extra amenities include:
  • Hypo-allergenic bedding, Select Comfort beds, and down comforters
  • Rainfall showers and shampoo
  • Private yards, fans, and daily housekeeping

Similar properties

Exterior
El Embrujo Tintipan
  • On private beach
  • Pet friendly
  • Free WiFi
  • Restaurant
8.8 out of 10, Excellent, 9 reviews
The price is ￥19,586
￥19,586 total
Mar 24 - Mar 25
El Embrujo Tintipan
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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Cruise terminal shuttle (surcharge)

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: COP 65,000 for adults and COP 65,000 for children
  • A bar/lounge
  • A beach bar
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Bar Brisas

Things to do

  • Arcade/game room
  • Archery
  • Beach volleyball
  • Beach yoga
  • Boat and paddles
  • Designer stores
  • Ecotours
  • Full-service spa
  • Games
  • Karaoke
  • Kayaking
  • Playground
  • Racquetball/squash
  • Sail boat
  • Snorkeling
  • Surfing/bodyboarding
  • Table tennis

Family friendly

  • Arcade/game room
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Trampoline

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 32 square feet of conference space
  • Coworking space
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Free beach cabanas
  • Garden
  • In a national park
  • On a private beach
  • On the waterfront
  • Picnic area
  • Terrace

Full-service spa

  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices in meeting rooms
  • Hardwood flooring in public areas
  • No elevator
  • Stair-free path to entrance
  • Tile flooring in room
  • Well-lit path to entrance

More

  • Banquet hall
  • Built in 2016
  • Designated smoking areas
  • Reception hall
  • Renovated entire property - September 2023
  • Traditional architecture

Room amenities

Bedroom

  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding
  • Select Comfort mattress

Bathroom

  • Outdoor shower
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Minibar

More

  • Desk
  • Fan
  • Individual decor
  • Individual furnishings

Policies

Check-in

Check-in start time: 1:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 9:00 AM
Contactless check-out available

Special check-in instructions

Guests must transfer via boat to the property; guests must contact the property at least 72 hours before travel, using the contact information on the confirmation received after booking
This property offers transfers from the cruise terminal (surcharges may apply); to arrange pick-up, guests must contact the property on arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for COP 150000.0 per day
Cribs (infant beds) are not available

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay the following charge at the property: Colombia Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption applies only to tourist package bookings (accommodation plus other travel services).

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately COP 65000 for adults and COP 65000 for children
  • Airport shuttle fee: COP 300000.00 per person (roundtrip)
  • Airport shuttle fee per child: COP 300000.00 (roundtrip)
  • Housekeeping is available for an additional fee
  • Rollaway bed fee: COP 150000.0 per day
  • Credit card charges are subject to a surcharge

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts cash
Cashless transactions are available
Property is located within an airport and access is restricted to airport travelers only
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
There is no hot water on site
If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory Christmas Day gala dinner is included in the total price displayed for stays on December 25
A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24
A fee for a mandatory New Year's Day gala dinner is included in the total price displayed for stays on January 1
A car is required for transportation to and from this property

Property is also known as

Hostal Isla Mucura Adults Hostel
Hostal Isla Mucura Adults
Hostal Isla Mucura Adults Only
Hotel Isla Mucura Lodge
Hotel Isla Mucura Isla Mucura
Hotel Isla Mucura Lodge Isla Mucura

Frequently asked questions

Is Hotel Isla Mucura pet-friendly?

Yes, dogs are allowed at this property.

How much does it cost to stay at Hotel Isla Mucura?

As of Mar 15, 2026, prices found for a 1-night stay for 2 adults at Hotel Isla Mucura on Mar 16, 2026 start from ￥28,958, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking?

Hotel Isla Mucura doesn't offer parking.

What time is check-in at Hotel Isla Mucura?

Check-in start time: 1:00 PM; Check-in end time: anytime.

What time is check-out at Hotel Isla Mucura?

Check-out is at 9:00 AM.

Where is Hotel Isla Mucura located?

Located in Isla Mucura, this beachfront lodge is in a national park and within 1 mi (2 km) of Rosario and San Bernando Corals Natural National Park, Playa Isla Mucura, and Punta Faro East Dock. Punta Faro West Dock and Islote De Santa Cruz are also within 1 mi (2 km).

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Reviews

Hotel Isla Mucura Reviews

8.4

Very Good

8.6

Cleanliness

9.2

Location

8.2

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 55 out of 105 reviews
Rating 8 - Good. 24 out of 105 reviews
Rating 6 - Okay. 16 out of 105 reviews
Rating 4 - Poor. 4 out of 105 reviews
Rating 2 - Terrible. 6 out of 105 reviews

Reviews

10/10 Excellent

Eliana

Liked: Cleanliness, staff & service, amenities
Beautiful resort on a beautiful Colombian Island.
Stayed 1 night in Apr 2024

10/10 Excellent

Garrett Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing place and staff.

Amazing place with AMAZING staff. A pradise. Estefany who is the Guest experience manager was amazing and our kids loved her. We did too. ALL the staff were amazing. There was a very nice man who collected the luggage in a wheelbarrow. He was really nice to our girls. Big compliment to all the staff who made a difference. Always a smile on everyone’s face. A lot of beautiful animals on the property.
Stayed 6 nights in Apr 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice place to stay

This is a resort style hotel. The all place really feels like an island setting. The cheapest accmodation is still very nicely decorated, efficient and the air conditioning works great 24/7. The outdoor bathroom makes the all experience unique. Even though hot water is not available the temperature was still very comfortable. Also the music played at the bar area is a very Low volume so you can relax under the sun. The service is great, very friendly and helpful staff from the garden to the receptionist. The only thing that needs improvements are the dessert at supper,otherwise the buffet has several choices.
Stayed 1 night in Mar 2024

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very good time here. They take many steps to make you comfortable and feel at home. Emma greeted us every meal with a smile, Erling, Pedro and other servers take care of every need they can see, and the food was very good. At the bar they let us try some local fruit (Lulo, which we had never heard of) and Osvaldo was extremely helpful and enjoyed practicing English with us, which was our pleasure since we were practicing Spanish. We only speak a little Spanish, and Estefany was fantastic for helping us in English with more complicated questions. We stayed in a Deluxe Bungalow and it was quiet. Overall it was a fairly quiet place, which is what we were looking for. The phytoplankton tour was amazing and our favorite. The jellyfish tour as pretty good. The snorkeling was not as good as other places we have been, but still worthwhile for the price. If you are a little adventurous you can visit the staff accommodation area where there are a couple of pigs and some turtles. There is a very nice man, one of the maintenance men, who takes care of the animals. If you are even more adventurous you can visit the village on the other side of the island, where some staff live, which we did and were greeted nicely there also. Many thanks to the staff at Isla Hotel Mucura!
Stayed 4 nights in Dec 2024

6/10 Okay

Monica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful island and great accommodation and services. Acres to the island is limited and not the best
Stayed 1 night in Sep 2025

10/10 Excellent

Ainhoa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Incredible place!

Parodise , everything was perfect
Stayed 4 nights in Sep 2024

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property!
Stayed 2 nights in Oct 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place, beautiful beaches, clear blue sea & lovely friendly staff.
Stayed 2 nights in Apr 2023

10/10 Excellent

Yennifer

Liked: Cleanliness, staff & service, property conditions & facilities
This place its magic 🎩
Stayed 1 night in Sep 2023

10/10 Excellent

Zeljko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place. Almost perfect Dining options are poor
Stayed 4 nights in Mar 2024

8/10 Good

yahkoh

Liked: Cleanliness, staff & service, property conditions & facilities
This is a Beautiful retreat at toetips distance from the beach, sexy music joyous activities and relaxing setting. Food choices are not bad but can improve a tad. What I liked the most is the diverse and inclusive environment. Very worth the trip.

6/10 Okay

Ingrid

Liked: Staff & service, property conditions & facilities
Isla Mucura is beautiful, unfortunately the coordination and communication wasn't easy, the check in process not effective. However staff @ bar was extraordinary and made my stay
Stayed 2 nights in Oct 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fully recommended!

Excellent hostel, perfect location, good food and friendly staff. Nothing extra to ask. We stayed at the boongalows and sometimes there are people walking in front of them which limits the privacy. It's told as part of the welcoming speech not to do that but people and guards still do. Apart from that... Nothing to improve.
Stayed 1 night in Sep 2018

4/10 Poor

Starr

Liked: Cleanliness
Disliked: Staff & service
Incredibly disappointing experience at this hotel. The staff at the beach bar were so unhelpful and took over an hour to complete a simple order – which they only did once I went to reception to complain. Really horrible and expensive food with limited choice (I had read about this before going but it was worse than I expected). Far from luxury with beach beds in a messy organisation on the beach front and not enough of them for all the guests. The only nice thing was the hotel room. Don't waste your money!

8/10 Good

Baylee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall this was a really great hotel and experience, but we have a few thoughts after our stay. Pros: - One of the most stunning hotels I’ve ever traveled to, and for an affordable price. - The beachfront bungalows are gorgeous and recently updated, they have AC and comfortable amenities. - Eder & Sergio at the bar. And the piña coladas. Delightful - STUNNING swimming area, crystal clear water and soft white sand. Exceeded our expectations - Wifi was surprisingly strong throughout the resort - HIGHLY recommend the bioluminescence plankton excursion – one of the coolest things we’ve ever done! Mehs: - The food was just ok. It certainly was not anything special, but also not the worst I’ve ever had traveling. Definitely could use some improvement. - There is a charge for every single activity, even kayaking, paddle boarding, or snorkeling on-site Cons: - The music. Plays nonstop from ~10am - midnight every day. - The boat ride back to Cartagena. Wow, it was so rough. We were soaked and actually fearful for about 30 minutes of the 2 hour ride. Some previous reviews mention this, and our ride to the island was pretty calm, so we thought people were exaggerating. They were not. It was very scary and felt unsafe at times. This isn't totally the fault of the resort, but I feel like it should be addressed given reviews. Maybe leaving earlier? Overall, the pros beat the cons and this is a beautiful and unique stay. Not sure we will return just because of the boat transportation.
Stayed 3 nights in Jan 2023

2/10 Terrible

andrew

Disliked: Cleanliness, amenities, property conditions & facilities
Terrible staff!
Stayed 4 nights in Jan 2026

10/10 Excellent

Mari Paz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tutto perfecto, personale gentilissimo e struttura molto bella. Colazione varia ogni mattina. Nessun problema
Stayed 5 nights in Dec 2025

2/10 Terrible

Manuel

Disliked: Cleanliness, staff & service
CHINCHES! Somos viajeros frecuentes y hemos viajado a multitud de países. Sabemos que en lugares así es posible, pero no a los precios que cuestan las habitaciones y es por ese motivo por el que siempre estamos dispuestos a pagar más y evitar este tipo de situaciones asegurando la higiene y limpieza. Las tres personas que durmieron en la habitación sufrieron infinidad de picaduras, al pedir una compensación económica dado que somos de España, nos ofrecieron otra estancia en otras fechas a sabiendas que no es un lugar accesible y menos aún para nosotros. Hizo que el resto del viaje fuera una auténtica odisea ya que la ropa al guardarla en la maleta tras dormir la primera noche se contaminara. El hotel se lavó completamente las manos dando una solución como simple consuelo. No lo recomendaría
Stayed 2 nights in Nov 2025

8/10 Good

Lorenzo

Liked: Cleanliness, staff & service, room comfort
El servicio bueno
Stayed 3 nights in Oct 2025

6/10 Okay

Alberto

Liked: Cleanliness, room comfort
Disliked: Staff & service

Isla paradisuaca, con un pesimo servicio

El sitio es expectacular, un paraiso en el caribe. Es excelente para desconectarse y disfrutar de la naturaleza. Estar en un lugar lleno de paz y buena energia. Tuve problemas con el transporte, me informaron que era aproximadamente una hora desde Tolu hasta la isla y me embarcaron en un bote que hizo 7 paradas y me tomo 2 horas 20 minutos. Al llegar al counter solicite que al regreso en lo posible me enviaran directo y no me tocara hacer lo mismo ya que viajaba con dos menores de edad y a pesar de que me lo reconfirmaron, al regreso hicieron lo mismo. Y en este caso salieron dos botes, uno que fue directo y en el que me embarcaron que hizo 5 paradas. En el hotel tuve varios temas con el servicio, por ejemplo en el desayuno solicite unos huevos y no llegaron. En otra cena, solicite plato adicional y no llego. Contrate un servicio de cena especial para una hora, al llegar solicite cambio de hora y tampoco lo hicieron. En fin, el servicio es pesimo, buenos para facturar, malos para servir.
Stayed 2 nights in Aug 2025

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, room comfort

Desastroso

Ha sido un desastre el Servicio en las instalaciones El Gimnasio sin luz el Primer día de estancia 8 agosto Día siguiente habitación sin limpiar tengo imágenes No nos pusieron toallas nuevas papelera del baño sin vaciar Fui a la recepción y estuve esperando 15’ a ser atendida porque no había nadie tras haber escrito previamente por el chat del Hotel ya que no había otra manera de comunicarse En es mismo canal había solicitado un servicio de room service sin respuesta hasta la mañana siguiente dentro del horario establecido
Stayed 2 nights in Aug 2025

10/10 Excellent

Rodolfo

Liked: Cleanliness, amenities, property conditions & facilities
Excelente opción para desconexión del mundo
Stayed 3 nights in Jun 2025

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Paraíso en mitad del Caribe con servicio top

Cuando me di cuenta que el lujo de Isla Mucura es estar en un sitio natural, playa, tranquilidad, aguas cristalinas y un servicio cercano y amable, me di cuenta la maravilla que es este lugar. Entendiendo que en una isla en el medio del mar hay algunos lujos que no vas a tener, el estar allí lo compensa con creces. Mencion especial para su gente: Maira, María, Lucía, Eliomar, Jose Felix, Jesus, Andrés, Eduardo, casi tan increibles como el paisaje.
Stayed 6 nights in Apr 2025

10/10 Excellent

Andres

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Espectacular

Un hotel espectacular, servicio excelente! Muy lindo para un descanso y hacer actividades en naturaleza
Stayed 3 nights in Mar 2025

8/10 Good

David

Liked: Cleanliness, property conditions & facilities, room comfort
Très bon séjour avec très beau Bungalow deluxe vue mer. Le restaurant n’est pas terrible ; il faut privilégier le snack beaucoup moins cher. Le service n’est pas à la hauteur des tarifs (en particulier Maria au restaurant qui traîne des pieds, est désagréable et ne s’excuse pas quand elle vous renverse du café ou du vin dessus). En revanche Estefania à l’accueil a été adorable pendant notre séjour. Activités gratuites sympas
Stayed 3 nights in Feb 2025