Estimado Daniel:Nos alegra mucho saber que ha disfrutado de su estancia en Villas HM Palapas del Mar, especialmente con sus niños. Nos esforzamos para proporcionar un ambiente agradable y seguro para todas las edades. Esperamos tener el placer de recibirle de nuevo en un futuro próximo.Un cordial saludo.

Thank you very much for taking the time to share your experience with us, we are very happy to know that you had an incredible time here, also thank you very much for highlighting our service, customer service is always our priority. And thanky you for your understanding with the external soud that was present during your stay. We hope to welcome you again in the future.Best regards

Hola Jessica, muchas gracias por compartir tu experiencia con nosotros y agradecemos el que nos dejes una bonita reseña, saludos.

Thank u so much for the comments :)

¡Muchas gracias por compartir sus comentarios! Lamentamos el inconveniente de los trabajos de mantenimiento, mejoraremos esa parte para su próxima visita. ¡Gracias nuevamente y lo esperamos pronto!

Thank you very much for taking the time to share your experience with us and for letting us know that you had an amazing time with us, we hope to see you soon to provide you with more invaluable experiences.

Querido huésped,Muchas gracias por tomarte el tiempo de compartir tu experiencia con nosotros, nos alegra mucho saber que disfrutaste de tu tiempo con nosotros y que volverás. ¡La isla y el hotel te esperan de vuelta!

Hello! Thanks for your comments, we are doing every thing possible to make your stay nice and better. Hope to see you soon!

Muchas gracias por su puntuación, lo apreciamos. :)

Dear Guest, We are very sorry for the inconvenience you had during your stay, it is important to say that Holbox is a protected area and we cannot touch the algae or sargassum, because it is prohibited by the authorities, we have to wait until the sea is cleaned. Anyway, thank you for your comments and for choosing us for your vacation.

Hello, we are sorry that your stay was not the best but we take all your comments in mind to improve our guest service.

Hi, its great to know that you stay was wonderful in our hotel and thanks for your comments, we appreciate. We hope to see you again in the future.Regards.

Dear Megan, Ww are sorry to see that your stay was not up to your expectations, and we apologise for any inconvenience. Please feel free to provide us with more feedback about your stay so we can see where we failed and improve our services. Thank you again, and hope that you can give us another chance in the future. Best regards. Diana.

Querido huésped,Muchas gracias por tomarte el tiempo de compartir tu experiencia con nosotros! Nos alegra mucho saber que la pasaste muy bien con nosotros, esperamos volverte a ver en el futuro!!

Thank you very much for taking the time to share your experience with us, we are delighted to know that you had such a great time at our hotel, we hope to see you again in the future.

Hello! Thank you very much for you comments, we work everyday to give you a better service, hope to see you soon!

Thank you so much for share your feedback about your stayment and choosing for a second time our hotel, we really appreciate all your comments :)Regards

Dear SarvnazWe sincerely appreciate you taking the time to leave us your feedback, although we regret not meeting your expectations based on the rating provided. We would love to receive more detailed feedback about your stay to better understand how we can improve and provide a better service in the future. If you have any further comments or wish to discuss your experience in detail, please do not hesitate to contact our customer service team. We are here to assist you and ensure that your next visit is more satisfactory.We look forward to welcoming you again in the future and providing an experience that exceeds your expectations.Best regards,Diana.HM Hotels Quality Manager

Thank you very much for taking the time to share your experience with us, all your comments are valuable to us, so we can continue to improve our services. We hope to welcome you again in the future.

Thank you very much for taking the time to share your experience with us. We hope to welcome you again in the future.

Thank you very much for sharing your experience with us!! We are glad to know that we were able to help you find the perfect room and that you enjoyed your time with us. We hope to welcome you again in the future.

Thank you very much for sharing your experience with us, we are delighted to know that you enjoyed your time here, we hope to see you again in the near future!

Muchas gracias por compartir tu experiencia con nosotros, tendremos en cuenta todos tus comentarios para poder continuar ofreciendo un servicio de calidad a todos nuestros huéspedes. Esperamos verte nuevamente.

Muchas gracias por tú valoración, es muy importante para nosotros, esperamos volver a verte en un futuro cercano.

Le pedimos una disculpa por lo acontecido, en este caso es necesario como le solicitamos en el hotel, un correo electronico donde puedan evaluar la situacion, el area correspondiente, para proceder.

Hola Diana, muchas gracias por tu valoración.

Muchas gracias por compartir tu valiosa experiencia con nosotros, esperamos verte pronto nuevamente.

Muchas gracias por tu valoración!! Es de gran satisfacción para nosotros saber que disfrutaste de tu estancia con nosotros, esperamos poder volver a recibirte en el futuro.

Gracias por su evaluacion, esperamos ofrecer un mejor servicio para pbtener su satisfaccion completa.Saludos!

Hola Sara: ¡Muchas gracias por su amable reseña! Nos alegra saber que disfrutó de su estancia con nosotros, desde la belleza del hotel hasta la comodidad de los camastros en el mar. Nos esforzamos por brindar un servicio excepcional a nuestros huéspedes y nos complace saber que lo logramos durante su visita. ¡Esperamos darle la bienvenida de nuevo en el futuro! Saludos

Hola Jessica: ¡Muchas gracias por su excelente calificación! Nos complace saber que disfrutó de su estancia en nuestro hotel. Su satisfacción es nuestra mayor recompensa. ¡Esperamos darle la bienvenida de nuevo muy pronto!

Muchas gracias por tu valoración!! Nos alegra saber que la pasaste muy bien con nosotros, esperamos verte nuevamente.

Dear Lise-Lotte:Thank you very much for taking the time to share your positive experience at our hotel. Your satisfaction is our greatest reward. We hope to have the pleasure of welcoming you again very soon.Regards

Estimada Teresa:Agradecemos mucho sus comentarios sobre su reciente estancia en nuestro hotel. Nos alegra saber que encontró nuestras habitaciones limpias y a nuestro personal amable.Lamentamos profundamente que la atención recibida no haya cumplido con sus expectativas, a pesar de haber contratado el servicio de ‘all inclusive’. Su satisfacción es nuestra prioridad y nos tomamos muy en serio sus comentarios.Esperamos tener la oportunidad de darle la bienvenida de nuevo y demostrarle nuestro compromiso con la excelencia en el servicio.

Dear SilviaThank you for your rating, it is very important to us; We hope you can come back and create more memories with us

MUCHAS GRACIAS! SALUDOS Y LE ESPERAMOS PRONTO NUEVAMENTE!

Muchas gracias por tomarte el tiempo de brindarnos tu calificación. Feliz dia.

Dear guest,Thank you for sharing your experience with us. We are happy to know that you enjoyed the food. We regret that you were not satisfied with the management and the variety of dishes, except for breakfast. We take note of your suggestions to improve our gastronomic offer and our customer service. We hope you will visit us again soon and we will offer you a better experience. We thank you for your trust and your preference. Regards

Hello, were glad to hear from you, and also because you enjoyed your stay. We will still work to make your stay confortable next time. See you soon!

GRACIAS POR SU CALIFICACION, NOS APOYA A MEJORAR EL SERVICIO, LO ESPERAMOS PRONTO, SALUDOS!

MERCI BEAUCOUP POUR VOS COMMENTAIRES, NOUS TRAVAILLERONS POUR RENDRE VOTRE PROCHAIN SÉJOUR PLUS AGRÉABLE. SALUTATIONS!

Muchas gracias!Buen dia, estamos muy contentos de que haya disfrutado su estancia en nuestro hotel, esperamos tenerlos pronto de vuelta para seguirle brindando el mejor servicio!Saludos!!

Dear Margaret,We sincerely appreciate you taking the time to share your experience at our hotel. We are pleased to know that you enjoyed the hotel's prime location, clean beach and delicious buffet breakfast. We strive to provide a memorable experience for all our guests and we are happy to know that we achieved this with you.We are very sorry that you experienced problems during check-in. We want you to know that we take all of our guests' feedback seriously and work hard to improve our services. We appreciate your patience and understanding in this matter.We hope to have the opportunity to welcome you again in the near future.

Thank you for sharing your opinion about your recent stay at our hotel. We appreciate that you have chosen us as your accommodation in Holbox.We are very sorry that you were not satisfied with the amenities and staff at our hotel. We apologize for any inconvenience the front desk staff may have caused you. Our goal is to offer quality service and personalized attention to all our guests.We inform you that we have taken note of your comments and that we are working to improve our standards of service We wish you the best and hope to see you again soon at our hotel.Sincerely, The hotel management team

Mr. Mattias:Hello! Thank you very much for staying at our hotel and for rating us. We are happy to know that you enjoyed your stay with us. We hope to have the opportunity to receive it again in the future. Have a great day!

Sr. Sergio: Muchas gracias por elegirnos y por su calificación, ha sido un placer haberlos tenido como huéspedes. Los esperamos en próxima visita. Saludos.

Sr. Matías, agradecemos su preferencia y su elección y calificación, nos complace mucho haberlos tenido como nuestros huéspedes y haberles servido durante su estancia, esperamos pronto tenerlos de vuelta. Saludos

Sr. Juan Carlos:Le agradecemos su preferencia, y le agradecemos que se haya tomado el tiempo para calificarnos, le esperamos en su próxima visita.

Dear Aydrian Bryce was a pleasure attend you, we really appreciate your comment.We hope to see you again