2/10 (非常に不満)
Joel
小さなお子様連れの家族旅行
2024 年 5 月 27 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It took 45 minutes to check in because they did not recognize Expedia payments even though I could show them I was paid. They gave me a single when I paid for a double and then told me they didn’t have any doubles. Online showed they still had them. The room itself stank and someone had used the bathroom prior to use using the room. A soap was opened, hand towel used, etc. There was mold in the shower and on the last night we found a cockroach. There was a horrible leak in the hallway right by the office are and eating lounge. The desk staff was extremely unprofessional. For a “executive” site i would certainly expect more. The breakfast was nothing to brag about and the milk sour. My family of three all had to share the king size bed. None of us got any sleep. It completely ruined our weekend. I dreaded having to return to the hotel. I rarely make complaints but this stay was one of the worst in my 30 years of traveling. I was in town for a event and there were no other options. This unit should condemned.
Joel
2024 年 5 月に 2 泊滞在