「From the time the Valet opened my door when my family arrived until the time the Valet closed my door when we left, I was incredibly impressed about the “customer experience”?that was evident by everyone on the staff we met. From “Z” who greeted us at the front desk to Raavi, who served us one of the best pizzas I’ve eaten, to Armoni, who showed us around and made sure our room had everything we needed. We were there to take our son to CHOP, but because of the staff’s amazing focus and the...
「This Four Seasons was recommended to us by the staff at both the Texas and Boston locations and we were definitely not disappointed. The valet and bell staff were outstanding, providing warm and attentive service throughout our stay.
While the front desk team was polite, they lacked the signature warmth and enthusiasm we’ve come to expect when arriving at a Four Seasons. That extra spark just wasn’t there. However, the spa and pool staff more than made up for it… they were exceptional.
The...
「Stayed for 1 night. Everything from parking to check in couldn't have been easier. Good location. Will stay again next time we were in Philadelphia...」
「フィラデルフィア美術館とロダン美術館に歩いて行けるところにあるということで決めました。確かに地下鉄はこの近くにはありませんがPhlashという循環型のバスが近くに止まります。受付の女性も親切だしこちらの英語力の足りなさを友人二人に電話までして補ってくれました。すぐ近くにレストランは少ないですがフィラデルフィア美術館でも食べれますし、歩いて10数分のSabrina s cafeを教えられていきましたが内容雰囲気ともとても良かったです。また部屋の設備は驚くほど近代的で驚きました。ただ室内に冷蔵庫がない点だけが少し残念でした。」
"The lady of the reception was very unfriendly and impolite.
She showed no smile, and even showed her angry face to our 5 yrs old boy, who was just trying to reach the counter.
Very bad experience. Never want to see her again!
And the breakfast was terrible."
"There was no hair dryer in my room, and even after calling the front desk three times, they just told me to check with another desk. In the end, no one brought it to me.
Is it even possible for a hotel nowadays to not have a hair dryer or fail to deliver one?
I am very disappointed."
