All guestrooms at Royal Capital Hotel have perks such as pillow menus and air conditioning, as well as amenities like free WiFi and free bottled water.
We were asked to pay our booking reservation over the counter because they said the Hotel.com does not pay to the said property and they cannot find our booking Confirmation number. And still they allowed us to stay but the management keep always nocking door to our room to call the customer service of Hotel.com until we decided to go out that night.
Riena
2020 年 11 月に 1 泊滞在
2/10 (非常に不満)
宿泊されたお客様
カップルで旅行
2020 年 7 月 28 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
They did not refund my bookings due to pandemic.
Now I can't contact them.