4/10 (不満)
宿泊されたお客様
2020 年 2 月 12 日
良かった点 : 客室の快適度
気になった点 : 清潔度、スタッフとサービス
Ok hotel, but quite dirty
The hotel was ok, but the rooms were quite dirty. When I arrived the bed was nicely made, but when I moved the blanked there was a lot (10 - 20+) of long/short hairs in the bed so clearly the bedsheets had not been changed. When I complained they said they would fix it, but they did a bad effort in trying. After they had "fixed" it most of the hair were gone, but there was still a lot of dirt and small unidentified red/yellow dirtspots on the sheets. The shower also had soaprests in it so clearly the bathroom floor had not been cleaned either.
After I complained a second time I got a new room which was better, but there was still a few hairs and dirt in the bed and the shower was really nasty, typically like how it becomes after not cleaning it for 1+ month. I am glad I had my own bedsheets with me in case I would end up in this situation.
Both times I complained the staff seemed a little bothered. The first time it was ok, but I barely got any apologies which I thought I should get when my bed is full of hair. The second time they reacted like I was the problem and I felt I had done something wrong by saying that my bed was dirty and I didn't want to sleep in it.
I know it is only a 2 star hotel, but I would at least expect that the bedsheets are changed between each guest.The rest of the hotel was ok, most of the staff did not speak English, but it sort of worked out in a way by having their young daughter translate.
The rest was ok, but ran out of signs to describe.
宿泊されたお客様
2020 年 2 月に 1 泊滞在
