「The staff, specifically Leoncio was so amazing to see every morning he was such a positive friendly person. All the staff was amazing. We only had an issue one evening when we went into the sports bar. The staff were very rude and were talking about us in front of us. We didn’t visit the sports bar again. Overall a great experience.」
「Overall, we enjoyed our stay very much.
However, there were a few issues we’d like to share as feedback.
We had previously arranged a surprise for our anniversary, but communication stopped and it was never carried out.
Also, towels were not replenished despite our request.
On our last morning, we also found a very large cockroach in the bathroom.
We understand this may happen in tropical areas, but we wanted to inform you.
We hope this feedback helps improve future guests’ experiences.」
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