We booked this property through Expedia, where it was listed as a Vrbo partner property. The listing stated that check-in instructions would be sent three days before arrival, but we never received them. On the day of check-in, I confirmed our reservation appeared in both my Expedia and Vrbo trip itineraries. However, Vrbo's AI assistant couldn't verify the reservation or provide any check-in information. I called Expedia, who directed me to Vrbo customer support. Vrbo then contacted the host, and only after that did we receive the check-in instructions. The lack of communication made the experience stressful, as we were concerned we might drive all the way there without being able to access the property.
Once we arrived, we found several issues. The internet wasn't working, one of the upstairs bedroom TVs didn't work, the second-floor toilet was very difficult to flush, the toilet paper holder was loose and falling off the wall, and the toilet paper looked like it had gotten wet and dried before being left for guests. As an odd detail, every piece of the decorative fake fruit on the dining table had bite marks in it.
Overall, the stressful check-in process and the property's condition made this a disappointing stay. Our family will choose a different place to stay on future visits.