This house is stunning. So clean, very safe and honestly is much nicer in-person than it is online. My whole group commented all week how it exceeded our expectations.
But, all of that was ruined on our last night! We never cooked on the stove at home until the last night when we were supposed to have a chef come in-house and cater a meal. People: the stove did not work. The gas stove produced no gas so we couldn't even light it with a lighter! When I called the property, I got a customer service rep who tried her best (no shame to her at all) to get in touch with a maintenance person. After getting no updates for an hour, I texted the number and asked if there were any updates; she said no, nobody would be coming until the next day and she was sorry.
After getting no response from the manager directly over email, our caterer tries to pivot and use the grill to boil pasta, fry shrimp, roast vegetables, etc. After literally 10 minutes - the propane ran out. This wouldn't be such a big deal if I hadn't explicitly asked the property manager, Meredith, 2 weeks before if there would be a full propane tank. She had said yes! Well, obviously not! So, we had to go out and buy a new propane tank. I emailed the property manager Saturday night about our problems and it is now Wednesday and I have not heard anything back :)
I want to clarify that I'm a very understanding person, I get that stuff happens sometimes! But, for the manager to not even TRY to fix the situation or offer a solution for a home we paid over $3,000 to rent is literally ridiculous. Our awesome trip was ruined by our last night which sucks, but what can you do when the manager obviously doesn't care at all? Really disappointing experience for a beautiful home that costs $700+/night.
