Client experience matters, Two days into our weeklong rental a tree branch collapsed onto the roof of our condominium rendering at uninhabitable
The Management company came out and provided options For relocation that were several miles away from our original location
Location was important to us because other family members were in the same location. It was the only reason we had rented this condo
The management company had a upgraded Property available locally but would not provide that to us , Unless we paid for it, even though it was empty for the week.
We requested a full refund and went elsewhere for the rest of the week
Client experience matters