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OYO ホテル キンタ ミ フォルタレザ コーンの口コミ

2.5 out of 5
OYO ホテル キンタ ミ フォルタレザ コーン
Av. Vicente Fox 100 Hidalgo, Hidalgo, NL

口コミ

2.0
評価 10 - 2 件の口コミ中 0 件が非常に良い" "
評価 8 - 2 件の口コミ中 0 件が良い" "
評価 6 - 2 件の口コミ中 0 件が普通" "
評価 4 - 2 件の口コミ中 0 件が不満" "
評価 2 - 2 件の口コミ中 2 件が非常に不満" "

4.0/10

清潔度

3.0/10

スタッフとサービス

4.0/10

設備とサービス

4.0/10

施設のコンディションと設備

口コミ

2/10 (非常に不満)

宿泊されたお客様

カップルで旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Lo unico que me gusto la tarde en la palapa asando carne
2020 年 2 月に 1 泊滞在
OYO Hotel Quinta Mi Fortaleza Coneからの返信 (投稿日 : 2020 年 2 月 11 日)
Agradecemos tu visita y que te tomaras el tiempo de evaluarnos, nos complace saber que disfrutaste de tu estancia con nosotros. Esperamos que pronto nos visites nuevamente.

2/10 (非常に不満)

宿泊されたお客様

グループ旅行
気になった点 : スタッフとサービス、施設のコンディションと設備
Confusing Hotel
They didn't seem to know we had a reservation, and it was hard to know who worked there. We got locked in in the morning and had to scale the wall to find an alternate way out. They stayed up listening to music at wild party volume until 4am, keeping us from getting sleep. The place was a trash heap from a party they had earlier that day. No toilet seats or tissue in the rooms. Community kitchen was locked. Pool was unclean. We were also the only guests, so it had this desolate feel. No caretaker anywhere in sight. We wanted to check out but couldn't find anyone who worked there (and had no clue how to contact anyone there), so we drove across the trash-filled courtyard to the dummy locked gate and found a new place. Hotels.com and Cone wouldn't refund our money, which I get since it was a nonrefundable reservation. But neither of them worked with us to resolve the conflict, so stay at your own risk. The next place we found was very accommodating and super nice.
2019 年 12 月に 8 泊滞在
Hotel Quinta Mi Fortaleza Coneからの返信 (投稿日 : 2020 年 1 月 18 日)
Hello, we appreciate your comments and deeply regret that you have taken that impression. We have shared your comments with the team in charge to take the necessary measures and that this is not repeated again. Receive our most sincere apologies for the inconvenience we may have caused you.