I should’ve dove deeper into the reviews. We booked this property because the listing clearly states there are 6 satellite TVs, working internet, a pool table, and a swim-able lake. Upon arrival the TVs and Wi-Fi didn’t work. This was important for my husbands line of work. We reached out to the owner she said, “that’s never been the case.” However when we pressed her on the listing she said, “I don’t know what to tell you” and hung up on us. We called her back 7 times and no answer, full voicemail and no returned call. So we text her to at least find out how to set up the internet. No reply.
Because we checked in on a business day, we had to leave because we could not work. Additionally we couldn’t stay because the lake was full of vegetation. You cannot swim off this dock or fish.
The worst part in all of this is that VRBO is basically saying, “this is between you and owner.” But the owner will not return our calls. So the VRBO book with confidence is also a lie. Even though the property was misrepresented, they will not refund the booking. We have filed a claim with American Express.
DO NOT WASTE YOUR MONEY WITH THIS LISTING! Or VRBO for that matter. While you are their client, they will not protect you in a case like this.
Ripping people off is a sad way to live! Choose another property and do not use VRBO.