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ザ ハーロウ ホテル バイ アコーホテルズの口コミ

3 out of 5
ザ ハーロウ ホテル バイ アコーホテルズ
Southern Way, Harlow, England

口コミ

7.0

良い

評価 10 - 813 件の口コミ中 157 件が非常に良い" "
評価 8 - 813 件の口コミ中 276 件が良い" "
評価 6 - 813 件の口コミ中 194 件が普通" "
評価 4 - 813 件の口コミ中 109 件が不満" "
評価 2 - 813 件の口コミ中 77 件が非常に不満" "

7.2/10

清潔度

7.4/10

スタッフとサービス

6.8/10

設備とサービス

6.4/10

施設のコンディションと設備

7.0/10

環境への配慮

口コミ

8/10 (良い)

Adekunle

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The Front Desk Officer needs to be polite when attending to guest. Being the first time at the Hotel, the first impression really matter. Thank you.
2024 年 5 月に 2 泊滞在
Alice-Maiからの返信 (投稿日 : 2024 年 5 月 14 日)
Dear Adekunle,Thank you for the review of our hotel! I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Sincerely,

6/10 (普通)

Lars

良かった点 : スタッフとサービス
気になった点 : 清潔度
.
2024 年 1 月に 2 泊滞在
Alice-Maiからの返信 (投稿日 : 2024 年 4 月 3 日)
Dear Lars,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

4/10 (不満)

Robbie

出張
2024 年 3 月に 3 泊滞在
Alice-Maiからの返信 (投稿日 : 2024 年 4 月 3 日)
Dear Robbie,Thank you for taking the time to tell us about your experience at The Harlow Hotel by AccorHotels. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

10/10 (非常に良い)

Steven

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Love the little bar, just nearish with town and parkrun but uber be better When following maps. The roundabout a little different to get into their main road Friendly So happy Well worth a great stay
2024 年 3 月に 2 泊滞在
Alice-Maiからの返信 (投稿日 : 2024 年 3 月 22 日)
Dear Steven,We very much appreciate your comments regarding your stay at The Harlow Hotel by AccorHotels. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

6/10 (普通)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、客室の快適度
The stay was alright. I phoned the hotel a day after i checked out informing them that i had left my key in the room, the receptionist said she will call me back but until now they haven't call me.
2024 年 2 月に 2 泊滞在
Alice-Maiからの返信 (投稿日 : 2024 年 2 月 22 日)
Dear Guest,Thank you for the review of our hotel! I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.please call the hotel regarding your lost property belongings and we shall try our best to locate them for you. Sincerely,

10/10 (非常に良い)

kemal

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great stay always welcoming
2024 年 2 月に 3 泊滞在
Alice-Maiからの返信 (投稿日 : 2024 年 2 月 22 日)
Dear Kemal,We very much appreciate your comments regarding your stay at The Harlow Hotel by AccorHotels. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 (非常に良い)

Rachel

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
People on the check in desk were very nice and helpful. Good value for money. Thank you for a great stay. Only rated cleanliness as a 4* due the the dog friendly room being a bit pungent (but i guess thats to be expected so no complaints)
2024 年 2 月に 1 泊滞在
Alice Maiからの返信 (投稿日 : 2024 年 2 月 18 日)
Dear Rachel,We very much appreciate your comments regarding your stay at The Harlow Hotel by AccorHotels.We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon for another stay with us. Sincerely

8/10 (良い)

Martin

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Good stay
Couldn’t complain. A nice night
2024 年 1 月に 1 泊滞在
Alice-Maiからの返信 (投稿日 : 2024 年 2 月 18 日)
Dear Martin,We very much appreciate your comments regarding your stay at The Harlow Hotel by AccorHotels.We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon for another stay with us. Sincerely

2/10 (非常に不満)

John

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 3 泊滞在
Alice-Maiからの返信 (投稿日 : 2024 年 3 月 12 日)
Dear John ,Thank you for the review of our hotel! I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Sincerely,

10/10 (非常に良い)

M

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 1 泊滞在
Alice-Maiからの返信 (投稿日 : 2024 年 3 月 12 日)
Dear Guest,Thank you for the review of our hotel! I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Sincerely,

8/10 (良い)

宿泊されたお客様

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 1 泊滞在

10/10 (非常に良い)

Karl

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Ist in Ordnung.
2023 年 12 月に 4 泊滞在

8/10 (良い)

Samuel

良かった点 : スタッフとサービス、施設のコンディションと設備
2023 年 12 月に 1 泊滞在

4/10 (不満)

宿泊されたお客様

家族旅行
気になった点 : スタッフとサービス、客室の快適度
don't expect a comfortable night
On arrival, the receptionist had his head buried in his computer, did not welcome us did not make us feel welcome at all. Did not ask if we wanted breakfast and gave us our room card with no direction to room whatsoever, also there are no lifts in this hotel. when we got to the room although averagely clean and sparsely furnished (Ie 1 chair for two people no dressing table) - the bed was apalling. It was so hard - it had metal springs and you could feel each individual spring through the top of the mattress. Also it looked great to have wall socket usb ports either side of the bed, however the sockets and ports on one side of the bed didn't work. when we left in the morning, both members of staff on reception ignored us. Will not stay here again, previously stayed at the Travelodge down the road - stay there its much better!
2023 年 12 月に 1 泊滞在

8/10 (良い)

Ben

出張
良かった点 : 清潔度
Quite tidy, but does need updating. Staff were nice, but stretched. Food in the evening (cod & chips) was mainly batter with not good mushy peas. Breakfast, good selection and okay.
2023 年 11 月に 1 泊滞在

8/10 (良い)

Kennely

2023 年 11 月に 2 泊滞在

8/10 (良い)

Richard

良かった点 : 清潔度、スタッフとサービス
気になった点 : 客室の快適度
2023 年 11 月に 2 泊滞在
Alice Maiからの返信 (投稿日 : 2023 年 11 月 14 日)
Dear GuestThank you for the review of our hotel! I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Sincerely,

8/10 (良い)

Anthony

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
No Complaints
My two nights were ok. The room was clean, quiet and comfortable enough.
2023 年 11 月に 2 泊滞在
Alice-Maiからの返信 (投稿日 : 2023 年 11 月 14 日)
Dear GuestThank you for the review of our hotel! I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Sincerely,

8/10 (良い)

Jennifer

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Ok
It was ok. Not immaculate but was comfortable. The bar was nice but not the friendliest of staff.
2023 年 10 月に 1 泊滞在
Alice-Maiからの返信 (投稿日 : 2023 年 11 月 14 日)
Dear GuestThank you for the review of our hotel! I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Sincerely,

8/10 (良い)

Stephanie

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 10 月に 1 泊滞在
Alice-Maiからの返信 (投稿日 : 2023 年 11 月 14 日)
Dear GuestThank you for the review of our hotel! I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Sincerely,

8/10 (良い)

Daniel、Brighton

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 10 月に 2 泊滞在
Alice Maiからの返信 (投稿日 : 2023 年 11 月 14 日)
Dear GuestThank you for the review of our hotel! I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Sincerely,

10/10 (非常に良い)

Mark

2023 年 10 月に 1 泊滞在
Alice-Maiからの返信 (投稿日 : 2023 年 11 月 16 日)
Dear guest,Thank you for the review of our hotel! I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Sincerely,

2/10 (非常に不満)

Rob

気になった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
Will not stay here again!
Don’t stay here! My experience was awful. When in shower, the shower pole fell down on to my head. I tried to replace and it fell again 3 times. Shower flooded bathroom! When spoke to reception to complain & ask to be moved to another room, I was told I had to speak to the manager but he was not available, so to email him. I should not have to email the manger to request a room move due to faulty equipment. It’s the receptionist’s responsibility & something they should be able to sort. I curtailed my stay and asked for a refund. Was told I had to go back to Expedia to request this as my booking was through them! Hotel do not want to take responsibility for their substandard rooms and expect customers to do all the chasing with room requests that are not beyond the normal. Will not stay here again!!
2023 年 10 月に 2 泊滞在
Alice Maiからの返信 (投稿日 : 2023 年 11 月 14 日)
Dear GuestThank you for taking the time to tell us about your experience at The Harlow Hotel by AccorHotels. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 10 月に 1 泊滞在
Alice-Maiからの返信 (投稿日 : 2023 年 11 月 14 日)
Dear Guest,Thank you for the review of our hotel! I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Sincerely,

10/10 (非常に良い)

John

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good location, very good value, helpful staff, great breakfast
Alice Maiからの返信 (投稿日 : 2023 年 11 月 14 日)
Dear guest,Thank you for the review of our hotel! I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Sincerely,

10/10 (非常に良い)

Gbolahan

2023 年 10 月に 1 泊滞在
Alice Maiからの返信 (投稿日 : 2023 年 10 月 19 日)
Dear Guest,We very much appreciate your comments regarding your stay at The Harlow Hotel by AccorHotels.We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon for another stay with us. Sincerely,

4/10 (不満)

M

良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
Mixed views about our stay
Plus points: 1. at check in on Friday, excellent contact with the person on reception--very welcoming; 2. restaurant and bar staff very friendly at breakfast and evening meal; 3 comfortable bed and duvet. Negatives: a. the toliet seat in the room was loose--had not been noticed by staff? b. your website says that there are free newspapers--when I came down on Saturday morning and asked for a newspaper at reception, the receptionist said, with a straight face, that 'we only have newspapers sometimes'--this was obviously supposed to satisfy me as an answer--I was just unlucky that on the day I stayed there were none! c. our bar meals on the Saturday night were warm rather than hot + 'the parmesan style shavings' on my Mediterranean Vegetables were non-existent and the Bangers & Mash gravy did not taste like 'onion gravy' as on the menu.
2023 年 10 月に 2 泊滞在
Alice-Maiからの返信 (投稿日 : 2023 年 10 月 19 日)
Dear Michael,Thank you for the review of our hotel! I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Sincerely,

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Always stay here
Amazing as always ❤
2023 年 10 月に 2 泊滞在
Alice-Maiからの返信 (投稿日 : 2023 年 10 月 19 日)
Dear Guest We very much appreciate your comments regarding your stay at The Harlow Hotel by AccorHotels.We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon for another stay with us. Sincerely,

10/10 (非常に良い)

Sanna

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Good stay
Had a good stay. The bus passes just outside, easy connection to London and Stansted airport. Good breakfast
2023 年 10 月に 4 泊滞在
Alice Maiからの返信 (投稿日 : 2023 年 10 月 19 日)
Dear Sanna,We very much appreciate your comments regarding your stay at The Harlow Hotel by AccorHotels.We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon for another stay with us. Sincerely,

6/10 (普通)

Glynn

出張
良かった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
Ok stay easy located near main roads
Despite asking for an accessible room near a lift of on an upper floor and with a walk in shower instead I was given a key card for a room that was not only up a number of stairs to a room which was at the furthest point away from the entrance and had a shower over a bath with no steady handles anywhere The bed was ok The room didn’t appear to have been vacuumed out but the rest was clean Breakfast good and breakfast staff great thankfully Upon arrival I was told the boiler was broken and hot water not really hot But they tried to amend this by offering a free drink in the bar but this was only on one day of a 3 day stay and hot water was fine but no water pressure for the shower which was quite poor Stay was ok but left me in pain
2023 年 9 月に 3 泊滞在
Alice Maiからの返信 (投稿日 : 2023 年 10 月 19 日)
Dear Glynn,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,

10/10 (非常に良い)

Fitzhashes

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 9 月に 2 泊滞在
Alice-Maiからの返信 (投稿日 : 2023 年 10 月 10 日)
Dear GuestThank you for the review of our hotel! I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Sincerely,

10/10 (非常に良い)

jean

2023 年 9 月に 3 泊滞在
Alice-Maiからの返信 (投稿日 : 2023 年 9 月 23 日)
Dear Guest,Thank you for the review of our hotel! I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Sincerely,

8/10 (良い)

Paul

良かった点 : スタッフとサービス
気になった点 : 清潔度
Two stays - mixed bag
Super friendly staff throughout, really good breakfast. Stayed twice within a week - first time had zero complaints so didn't hesitate to book a second stay, however the room on the following trip wasn't great - a little tired, a musty smell and not a great nights sleep. The staff (notably the breakfast team) are an absolute credit to the business.
2023 年 9 月に 1 泊滞在
Alice-Maiからの返信 (投稿日 : 2023 年 9 月 23 日)
Dear Guest,Thank you for the review of our hotel! I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Sincerely,

10/10 (非常に良い)

KLea

良かった点 : 設備とサービス
Really good
2023 年 9 月に 1 泊滞在
Alice-Maiからの返信 (投稿日 : 2023 年 9 月 23 日)
Dear Guest,Thank you for the review of our hotel! I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Sincerely,

8/10 (良い)

Colin Paul

2023 年 9 月に 1 泊滞在
Alice-Maiからの返信 (投稿日 : 2023 年 9 月 23 日)
Dear Guest,Thank you for the review of our hotel! I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Sincerely,

10/10 (非常に良い)

Paul

2023 年 8 月に 1 泊滞在
Alice-Maiからの返信 (投稿日 : 2023 年 9 月 23 日)
Dear Guest,Thank you for the review of our hotel! I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Sincerely,

6/10 (普通)

Vivian

良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
2023 年 8 月に 1 泊滞在
Alice Maiからの返信 (投稿日 : 2023 年 8 月 23 日)
Dear VivianThank you for the review of our hotel! I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Sincerely,

8/10 (良い)

E

良かった点 : 清潔度、スタッフとサービス、客室の快適度
Friendly staff, comfortable room. Could do with an upgrade but on the whole a pleasant enough place for 1 night
2023 年 8 月に 1 泊滞在
Alice Maiからの返信 (投稿日 : 2023 年 8 月 17 日)
Dear GuestWe very much appreciate your comments regarding your stay at The Harlow Hotel by AccorHotels.We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon for another stay with us. Sincerely,

10/10 (非常に良い)

LOVETH

2023 年 8 月に 2 泊滞在
Alice Maiからの返信 (投稿日 : 2023 年 8 月 17 日)
Dear GuestWe very much appreciate your comments regarding your stay at The Harlow Hotel by AccorHotels.We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon for another stay with us. Sincerely,

8/10 (良い)

Helen

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 7 月に 1 泊滞在
Alice Maiからの返信 (投稿日 : 2023 年 8 月 17 日)
Dear HelenWe very much appreciate your comments regarding your stay at The Harlow Hotel by AccorHotels.We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon for another stay with us. Sincerely,

10/10 (非常に良い)

宿泊されたお客様

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 7 月に 4 泊滞在
Alice-Maiからの返信 (投稿日 : 2023 年 7 月 29 日)
Dear GuestThank you for the review of our hotel! I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Sincerely,

8/10 (良い)

Wilfred

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Is a nice and quiet hotel but you need to plan for Uber to move around transportation difficult here
2023 年 7 月に 2 泊滞在
Alice-Maiからの返信 (投稿日 : 2023 年 7 月 29 日)
Dear GuestThank you for the review of our hotel! I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Sincerely,

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 6 月に 7 泊滞在
Alice-Maiからの返信 (投稿日 : 2023 年 7 月 9 日)
Dear Guest,We very much appreciate your comments regarding your stay at The Harlow Hotel by AccorHotels.We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon for another stay with us. Sincerely,

10/10 (非常に良い)

Chris

2023 年 6 月に 1 泊滞在
Alice Maiからの返信 (投稿日 : 2023 年 7 月 9 日)
Dear Chris,We very much appreciate your comments regarding your stay at The Harlow Hotel by AccorHotels.We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon for another stay with us. Sincerely,

10/10 (非常に良い)

Samantha

2023 年 7 月に 1 泊滞在
Alice-Maiからの返信 (投稿日 : 2023 年 7 月 9 日)
Dear Samantha,We very much appreciate your comments regarding your stay at The Harlow Hotel by AccorHotels.We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon for another stay with us. Sincerely,

10/10 (非常に良い)

M J

2023 年 6 月に 1 泊滞在
Alice Maiからの返信 (投稿日 : 2023 年 7 月 4 日)
Dear M J,Thank you for the review of our hotel! I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Sincerely,

6/10 (普通)

Marc

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Please add cooling fans to these rooms on hot days thats all
2023 年 6 月に 1 泊滞在
Alice Maiからの返信 (投稿日 : 2023 年 7 月 4 日)
Dear Marc,Thank you for the review of our hotel! I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Sincerely,

8/10 (良い)

Andy

出張
良かった点 : 清潔度、スタッフとサービス
2023 年 5 月に 1 泊滞在
Alice-Maiからの返信 (投稿日 : 2023 年 5 月 23 日)
Dear Andy Thank you for the review of our hotel! I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Sincerely,

6/10 (普通)

Daniel

気になった点 : 清潔度
2023 年 5 月に 1 泊滞在
Alice-Maiからの返信 (投稿日 : 2023 年 5 月 23 日)
Dear DanielThank you for the review of our hotel! I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Sincerely,

10/10 (非常に良い)

Douglas

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 5 月に 1 泊滞在
Alice-Maiからの返信 (投稿日 : 2023 年 5 月 23 日)
Dear Douglas,We very much appreciate your comments regarding your stay at The Harlow Hotel by AccorHotels.We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon for another stay with us. Sincerely,