Find Family Hotels in Hamburg, NY

"Good stay for one night"

"Entrance is grand and beautiful. Great space to take pictures but as we expected the bedrooms were very outdated. Reserved 2 bedrooms. One of the rooms shower was clogged ahich caused water to seep through to the other side of the wall which was rhe bedroom. We had bags on the floor against the wall and didnt realize this until I picked up the duffle bag and saw the entire carpet wet. We arrived around 10pm from a 10hr drive too tired to deal with room switches. On top of that not enough towels in the rooms. Luckily one of the guests brought their own towel but in the second room when we called the front desk they said someone would have to go get the towels at the front desk noone available to deliver them. Front desk wasnt the friendliest during checkin. This was a one night stay. Will not be staying here again."

"Breakfast menu was excellent!"

"Good"

"The hotel is okay I bring my son often he loves the pool the galleria mall is also right out the back door so it's easy to access you just walk across the parking lot the staff is pretty good I really just don't like that the pool room isn't always heated sometimes it's really cold and the pool itself it's sometimes cold as well overall we will stay again it's not a bad hotel and the weekday prices are good too"

"Clean. Comfortable bed, good nights sleep "

"The breakfast was horrible. One two three check-in but I was given a room on the first floor…it smelled like pure cigarettes. So I went back to the front desk…staff immediately switched my room to the second floor, which was a little better. Very polite staff! Would I stay there again?…probably not! "

"Staff were great. Based on the budget, I can’t expect more."

"No soap. towels, and bed sheets had dark red stains on them. Everything was clean though, and AC worked. Good place to stay for the price "