Shu様この度はBarceló Hamburgにご宿泊いただき、またご感想をお寄せいただき、誠にありがとうございました。お部屋の綺麗さに喜んでいただけたご様子で、大変嬉しく思います。一方で、シャワールームの使い勝手に関しましては、ご不便をおかけしまして誠に申し訳ございません。快適にご利用いただけますよう、改善に努めて参ります。また、駅から近い当ホテルの立地が、お客様のご旅行の拠点としてお役に立てたのであれば、何よりでございます。またのお越しを心よりお待ちしております。Linda Plettenberg, Guest Experience Manager

Dear Noriko,Thank you for your positive feedback.It is nice to know that you were satisfied with our location and our team's efforts. We truly appreciate your kind review.We look forward to welcoming you back on a future occasion.Best regards,Lola Miranda Cuyás, Deputy Manager

Lieber Gast, vielen Dank für Ihren Aufenthalt im Barceló Hamburg und Ihre tolle Bewertung. Wir freuen uns sehr über Ihr Lob und die "volle Punktzahl". Schön, dass es Ihnen bei uns so gut gefallen hat. Kommen Sie uns bitte bald wieder in Hamburg besuchen. Danke und viele Grüße

Dear guest, Thank you for your stay in our hotel. I regret very much that we seem not to have been able to convince you of our service. Our free Wifi has a speed of 100 mbit/s. You are also welcome to purchase our high speed internet with 200 mbit/s. Please contact our reception at any time. Thank you and best regards from Hamburg

Dear guests Thank you for your visit to Barceló Hamburg and your positive evaluation. Nice that you liked it so much with us. By the way, the open bathrooms are a standard of our hotel chain. Please come and visit us again in Hamburg. Thank you and many greetings

Dear Annemarie,Thank you for your positive feedback.A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding the standards expected of us.We look forward to welcoming you back on a future occasion.Best regards,Claudia E. Stumkat, Director of Sales & Marketing

Dear Bruce,Thank you for your kind review.We regret to hear about the disturbance caused by the bathroom noises during the night. We are sorry that the solutions provided during the stay were not satisfactory. Our team is devoted to ensuring a peaceful environment for all our guests and we will certainly look into this matter further.We are, however, pleased to know that our central location added value to your visit, allowing easy access to local restaurants, shops, and cultural sites such as the Art gallery. It is delightful to learn that you found our staff to be friendly and responsive, with Marzia, in particular, making your experience a pleasant one. We take pride in the cleanliness of our rooms and are glad that this was reflected during your stay. We hope to welcome you again in the future. Best regards,Lola Miranda Cuyás, Deputy Manager

Sehr geehrte Andrea,wir bedanken uns herzlich für Ihre Bewertung.Es tut uns leid zu hören, dass das Bett in Ihrem Zimmer nicht Ihren Erwartungen entsprach und zu Unannehmlichkeiten geführt hat.Es freut uns jedoch zu erfahren, dass Sie die Freundlichkeit unseres Personals, die Sauberkeit unseres Hauses und unsere zentrale Lage positiv hervorheben. Solch positives Feedback ist für uns äußerst wertvoll und bestätigt unser Engagement für exzellenten Service.Hoffentlich können wir Sie auch in der Zukunft bei uns begrüßen.Freundliche Grüße,Lola Miranda Cuyás, Deputy Manager

Dear Vicky,We appreciate that you took the time to share your experience with us.We are sorry to hear about the oversight regarding in-room amenities. Please rest assured that we aim to provide the highest standard of service. It's disappointing to learn that the room cleanliness did not meet your expectations. We strive to maintain excellent condition and service throughout our hotel.Your positive remarks on the easy access and overall pleasant stay are greatly appreciated. Our team is delighted that you found the location convenient and that the stay was enjoyable on the whole.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Lola Miranda Cuyás, Deputy Manager

Dear Guest,We appreciate that you took the time to share your experience with us.We regret to hear that the design of our lobby did not meet your expectations and that you experienced disturbances due to the proximity of your room to the elevators. Additionally, we are sorry that the solutions provided during the stay were not satisfactory. Your feedback regarding the breakfast offerings is valued, and we strive to provide a wide variety of quality options for our guests.We are pleased to note that you found our location to be convenient, and we hope that our commitment to cleanliness and service met with your approval.We look forward to welcoming you back in the future. Best regards,Lola Miranda Cuyás, Deputy Manager