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"The food, facility, and staff were all top notch!"

"Had a high corner room with view. Very clean. Hotel provided a lot of amenities for use during stay. Chose to experience local restaurants for breakfast and dinner. Highly recommend Gora Brewery for dinner. Hotel staff very helpful with suggestions and guidance, especially Shohei at front desk."

"Beautiful waterfront view "

"A really great family hotel in the heart of Hakone. It’s very clean, the staff are absolutely amazing and the kids can enjoy free access to Yunessun (the onsen water park next door). We enjoyed the buffet food, unlimited ice cream, and all sorts of drinks and snacks peppered around the lobby floor. They just look after you very well here. If you have kids, I definitely recommend staying here for a few days while exploring Hakone and enjoying the onsens. We will come back again. "

"部屋もきれいに整理整頓されていて、スタッフの対応も良かった"

"The most beautiful time at an incredible hotel. Wonderful staff. Gorgeous amenities. "

"We had the Mt Fuji View superior twin room (middle floor = 6/F - 9/F). 26.5 m2. I requested a room on a higher floor and we got a room on 7/F. We were very happy. Once I got into the room, my first thought was "This is so luxurious!" It is indeed a luxury hotel. And there were two chairs in front of the ceiling-to-floor glass panel for us to enjoy the Fujisan view. It was amazing. We could see Fujisan at different times of the day under all different weather conditions!! Not to mention the fact that we saw the rare "ring clouds" in the last afternoon we were there! The room was even better than how it looked in the photos. Breakfast at Robata Grill L'EAU has all the usual items plus French toasts, the famous Mishima Croquettes, grilled salmon steaks, mackerel pieces and even whole horse mackerels! The view on 13/F was just as amazing! The hotel uses the Fujisan motif everywhere, from the room key card sleeve, the Do not disturb and Please make up room signs to the crockery in the rooms. And I think the quilt covers feature patterns of Mishima symbols. I saw them on the glass panels at the Mishima Tourist Information Centre and asked what they were. I thought that was a nice touch. Lastly, the hotel lobby has a miniature model of the hotel with the various trains tracks and trains including Doctor Yellow (retired 29/1/25). Just lovely! And hotel merchandise for sale. "

"Everything was perfect! Room and other amenities are clean and great services. And traditional ryokan dinner was fantastic!!!! That was a good lecture for my daughter studying culinary arts. The private bathtub is enough to take a good rest. I'll visit again."

"Legitimately the best hotel I've ever stayed at. Top tier service from time of entry, very clean facility, and food served at dinner and breakfast were excellent. My partner and I were surprised at how comfortable the beds were. "