ロビー
利用可能日を確認

ザ プラザ イン & スイーツの口コミ

2.5 out of 5
ザ プラザ イン & スイーツ
931 Dual Highway, Building A, Hagerstown, MD

口コミ

5.4
評価 10 - 328 件の口コミ中 68 件が非常に良い" "
評価 8 - 328 件の口コミ中 39 件が良い" "
評価 6 - 328 件の口コミ中 52 件が普通" "
評価 4 - 328 件の口コミ中 62 件が不満" "
評価 2 - 328 件の口コミ中 107 件が非常に不満" "

5.6/10

清潔度

6.0/10

スタッフとサービス

5.0/10

設備とサービス

5.2/10

施設のコンディションと設備

5.2/10

環境への配慮

口コミ

4/10 (不満)

Hasan

カップルで旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
The tops of the tables and dressers were greasy, the toilet was constantly filling with a loud squealing noise. The pool was dirty on the bottom, so we didn't use it. We were also informed there was no breakfast on memorial day... Will not stay again.
2024 年 5 月に 1 泊滞在

2/10 (非常に不満)

Janelle

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
FOMからの返信 (投稿日 : 2024 年 5 月 27 日)
We truly apologize for the inconveniences you had during your stay and I will be sure to share your review with the upper ownership.

6/10 (普通)

John

気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Overall
2024 年 5 月に 1 泊滞在
FOMからの返信 (投稿日 : 2024 年 5 月 27 日)
We truly apologize for the inconveniences you had during your stay and I will be sure to share your review with the upper ownership.

6/10 (普通)

G

出張
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
I did not like the attitude of the woman during checkout and the fact that you have to give a $50 deposit and then they check the room before they return the deposit .
2024 年 5 月に 1 泊滞在
FOMからの返信 (投稿日 : 2024 年 5 月 27 日)
We truly apologize for the inconveniences you had during your stay and I will be sure to share your review with the upper ownership.

6/10 (普通)

John

良かった点 : スタッフとサービス
気になった点 : 設備とサービス、施設のコンディションと設備
Property is dated.
2024 年 5 月に 1 泊滞在
FOMからの返信 (投稿日 : 2024 年 5 月 11 日)
Thanks for your review. We truly apologize for any inconveniences you had during your stay. I will be sure to share your review with the upper ownership.

10/10 (非常に良い)

Joseph

2024 年 4 月に 1 泊滞在
FOMからの返信 (投稿日 : 2024 年 5 月 27 日)
Thank you for your review and hope to see you for future stays.

10/10 (非常に良い)

Jennie

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very clean
2024 年 5 月に 1 泊滞在
FOMからの返信 (投稿日 : 2024 年 5 月 6 日)
Thank you for your review.

8/10 (良い)

Jean、Howell

良かった点 : 清潔度、スタッフとサービス
Though the room was clean it, smelled sour. Like someone had burned pungent incense in it. Room is made for 2 people but only given 2 towels and wash clothes with 1 hand towel. Most people use 2 towels. They did not have a floor mat, had to use the hand towel to stand on when getting out of the shower. Love that their shampoo and conditioner were gluten free!
2024 年 5 月に 1 泊滞在
FOMからの返信 (投稿日 : 2024 年 5 月 6 日)
Thank you for your review. We truly apologize for any inconveniences you had during your stay. I will be sure to share your review with the upper ownership.

6/10 (普通)

Leoncia

気になった点 : 施設のコンディションと設備
2024 年 4 月に 2 泊滞在
FOMからの返信 (投稿日 : 2024 年 5 月 6 日)
Thank you for your review. We truly apologize for any inconveniences you had during your stay. I will be sure to share your review with the upper ownership.

2/10 (非常に不満)

Cristy

カップルで旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
They charged me for my service dogs and changed my room from king to double beds.bi took photos of the damage in the toom. No microwave
2024 年 4 月に 1 泊滞在
FOMからの返信 (投稿日 : 2024 年 5 月 6 日)
Thank you for your review. We truly apologize for any inconveniences you had during your stay. I will be sure to share your review with the upper ownership.

8/10 (良い)

Claire

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The indoor pool was beautiful and warm, the rooms were great for the price and the service was excellent. 50$ deposit and they offer early check in @ 10$ per hour early. Pretty good hotel and I would stay again.
2024 年 4 月に 1 泊滞在
FOMからの返信 (投稿日 : 2024 年 5 月 6 日)
Thank you for your review. We truly apologize for any inconveniences you had during your stay. I will be sure to share your review with the upper ownership.

4/10 (不満)

Susan

出張, カップルで旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Outdated
2024 年 4 月に 2 泊滞在
FOMからの返信 (投稿日 : 2024 年 5 月 6 日)
Thank you for your review. We truly apologize for any inconveniences you had during your stay. I will be sure to share your review with the upper ownership.

8/10 (良い)

Paul

グループ旅行
良かった点 : 清潔度、施設のコンディションと設備
CLOSE TO WHERE I WAS GOING
2024 年 4 月に 2 泊滞在
FOMからの返信 (投稿日 : 2024 年 5 月 6 日)
Thank you for your review. We truly apologize for any inconveniences you had during your stay. I will be sure to share your review with the upper ownership.

10/10 (非常に良い)

John

良かった点 : スタッフとサービス、設備とサービス
気になった点 : 清潔度
Okay needs upgrading
2024 年 4 月に 1 泊滞在
FOMからの返信 (投稿日 : 2024 年 5 月 6 日)
Thank you for your review. We truly apologize for any inconveniences you had during your stay. I will be sure to share your review with the upper ownership.

10/10 (非常に良い)

John

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
FOMからの返信 (投稿日 : 2024 年 5 月 6 日)
Thank you for your review. We truly apologize for any inconveniences you had during your stay. I will be sure to share your review with the upper ownership.

10/10 (非常に良い)

Thaviess

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
it was great
2024 年 3 月に 1 泊滞在
FOMからの返信 (投稿日 : 2024 年 5 月 6 日)
Thank you for your review. We truly apologize for any inconveniences you had during your stay. I will be sure to share your review with the upper ownership.

4/10 (不満)

Lacresia

小さなお子様連れの家族旅行, グループ旅行
良かった点 : 施設のコンディションと設備
気になった点 : 清潔度、スタッフとサービス、設備とサービス
They charge you for everything you cannot have not one guest unless you pay $20 even during daytime hours the staff is very very rude and disrespectful
2024 年 3 月に 1 泊滞在
FOMからの返信 (投稿日 : 2024 年 5 月 6 日)
Thank you for your review. We truly apologize for any inconveniences you had during your stay. I will be sure to share your review with the upper ownership.

2/10 (非常に不満)

Len

良かった点 : スタッフとサービス
気になった点 : 設備とサービス
Black mold in the bathroom, women underwear under the night stand,pool full of bug's,
2024 年 3 月に 1 泊滞在
FOMからの返信 (投稿日 : 2024 年 3 月 21 日)
We truly apologize for any inconveniences you had during your stay and I will be sure to share your review with the upper management.

10/10 (非常に良い)

Dwayne

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The front desk attendant morning and night was great very helpful and informative. I had a great stay
2024 年 3 月に 1 泊滞在
FOMからの返信 (投稿日 : 2024 年 3 月 19 日)
Thank you for your review. Hope to see you for future stays.

2/10 (非常に不満)

Jose

気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I would not recommend
2024 年 2 月に 1 泊滞在
FOMからの返信 (投稿日 : 2024 年 3 月 1 日)
Thank you for your review. We truly apologize for any inconveniences you had during your stay. I will be sure to share this with the upper ownership.

10/10 (非常に良い)

Logan

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 1 泊滞在
FOMからの返信 (投稿日 : 2024 年 2 月 27 日)
Thank you for your review. I will be sure to share this with the upper ownership.

10/10 (非常に良い)

Terry

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 1 泊滞在
FOMからの返信 (投稿日 : 2024 年 2 月 27 日)
Thank you for your review. I will be sure to share this with the upper ownership.

2/10 (非常に不満)

David

気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
2024 年 2 月に 1 泊滞在
FOMからの返信 (投稿日 : 2024 年 2 月 27 日)
Thank you for your review. We are truly apologize for any inconveniences you had during your stay. I will be sure to share this with the upper ownership.

2/10 (非常に不満)

haley

良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
the hotel is great our room wasn’t
2024 年 1 月に 1 泊滞在
FOMからの返信 (投稿日 : 2024 年 2 月 27 日)
Thank you for your review. We are truly apologize for any inconveniences you had during your stay. I will be sure to share this with the upper ownership.

10/10 (非常に良い)

Diane

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Very clean. Very friendly staff. Lobby was updated and lovely. Rooms could use an upgrade, but bed was very nice.
2024 年 1 月に 1 泊滞在
FOMからの返信 (投稿日 : 2024 年 2 月 27 日)
Thank you for your review. I will be sure to share this with the upper ownership.

10/10 (非常に良い)

Kevin

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great experience friendly service clean rooms
2024 年 1 月に 1 泊滞在
FOMからの返信 (投稿日 : 2024 年 2 月 27 日)
Thank you for your review. I will be sure to share this with the upper ownership.

4/10 (不満)

James

気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
dirty and rundown seen rooms with notes saying condemned from the county..
2024 年 1 月に 1 泊滞在
FOMからの返信 (投稿日 : 2024 年 2 月 27 日)
Thank you for your review. We are truly apologize for any inconveniences you had during your stay. Every hotel in Hagerstown went threw a full inspection, just because the smoke detector was not mounted right they condemned the room until brought up to code. We have no condemned rooms after a new inspection. I will be sure to share this with the upper ownership.

10/10 (非常に良い)

Travis

出張, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Perfect
2023 年 12 月に 1 泊滞在

10/10 (非常に良い)

Travis

出張, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Perfect
2023 年 12 月に 2 泊滞在

6/10 (普通)

Natori

良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
2023 年 12 月に 1 泊滞在

10/10 (非常に良い)

Ashley

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 11 月に 2 泊滞在

2/10 (非常に不満)

Timothy

カップルで旅行
気になった点 : 清潔度、スタッフとサービス
This is an old hotel, being operated by foreign nationals who have very different and much lower standards of guest care. They advertised a full breakfast bar, ther was none. The pool was closed. There were construction materials stored in the lobby. The reception counter had a glass barrier across the entire length with small pass through slots. The receptionist was curt. There was grime in the tub and elsewhere. Several large wall patches were very rough and unfinished. The bed was so uncomfortable neither my wife or I got much sleep. I could continue …
2023 年 11 月に 1 泊滞在
FOMからの返信 (投稿日 : 2023 年 11 月 30 日)
We truly apologize for any inconveniences you had during your stay and I will be sure to share your review with the upper ownership.

4/10 (不満)

Nicole

気になった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
They are trying, but no thanks.
The place was trying to fix itself up but my room had peeling paint and missing light fixtures. The pool was too chilly to use, and the rust stains in the pool didn't make it very inviting. It was also over chlorinated. It had the vibe of a run down residential hotel with no smoke smell. Won't go there again.
2023 年 11 月に 1 泊滞在
FOMからの返信 (投稿日 : 2023 年 11 月 13 日)
We truly apologize for the inconveniences you had during your stay. I will be sure to share your review with the upper ownership.

2/10 (非常に不満)

Robert

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
smelled like fish
2023 年 10 月に 3 泊滞在
FOMからの返信 (投稿日 : 2023 年 11 月 9 日)
We truly apologize for any inconveniences you had during your stay and I will be sure to share it with the upper ownership.

2/10 (非常に不満)

Kenneth

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Would not recommend
Dirty, smelly, and not comfortable. We stayed for 3 hours and had to go elsewhere.
2023 年 10 月に 1 泊滞在
FOMからの返信 (投稿日 : 2023 年 10 月 29 日)
Thanks for your review. We truly apologize for the inconveniences you had during your stay. I will be sure to share your review with the upper ownership.

6/10 (普通)

Walter

良かった点 : スタッフとサービス
気になった点 : 設備とサービス、施設のコンディションと設備
There seems to be a trend in the Motel business where people are buying these motels and they don't have enough money left to maintain the property. The attention to detail that the American market expects is extremely lacking. No ironing board in the room (there WAS an iron), the thumb switch on the desk lamp is gone so you have to screw the bulb in and out to activate the light. Someone paints but they miss their target and paint parts of the hinges or the floor etc. This building is beautiful though. It has so much potential but it needs a cash injection and they could get $120 a room easily.
2023 年 10 月に 2 泊滞在
FOMからの返信 (投稿日 : 2023 年 10 月 29 日)
Thanks for your review. I will be sure to share your review with the upper ownership.

4/10 (不満)

john

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Not impressed.
The hotel is definitely dated. Walked past room on 2 doors down from our room with orange condemned sticker on door. No amenities like soap, shampoo etc. hairdryer not functioning.
2023 年 10 月に 2 泊滞在
FOMからの返信 (投稿日 : 2023 年 10 月 17 日)
We truly apologize for the inconveniences you had during your stay. I will be sure to share your review with the upper ownership. We do have all those amenities that are to be in rooms but we also have them at the front desk if requested. As for the 1 or 2 doors with the condemned signs. All Hagerstown hotels went under a full inspection of rooms per city and fire Marshall in the month of October so if something did not meet there standards and it could have been as small as a missing smoke detector then the rooms were shut down with a 30 turn around to fix any issues and reopen. We have 200 rooms so if we had 1 or 2 rooms shut down temporarily then I say that's not so bad.

8/10 (良い)

George

2023 年 10 月に 2 泊滞在
FOMからの返信 (投稿日 : 2023 年 11 月 9 日)
Thanks for your review will be sure to share it with the upper ownership.

6/10 (普通)

George

良かった点 : スタッフとサービス
気になった点 : 設備とサービス
It was ok room was clean but place is old and needs to be a little better with furniture upkeep
FOMからの返信 (投稿日 : 2023 年 10 月 29 日)
Thanks for your review. I will be sure to share your review with the upper ownership.

2/10 (非常に不満)

trent

2023 年 10 月に 2 泊滞在
FOMからの返信 (投稿日 : 2023 年 11 月 3 日)
Thank you for your review. We truly apologize for any inconveniences you had during your stay and I will be sure to share it with the upper ownership.

4/10 (不満)

Bonnie

2023 年 9 月に 1 泊滞在
FOMからの返信 (投稿日 : 2023 年 9 月 21 日)
Thank you for your review. I will be sure to share it with the upper ownership.

2/10 (非常に不満)

jovan

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I want a full refund prepaid went to the property they tried to charge me for the room again outside of the incidentals but my reservation was in full
2023 年 9 月に 1 泊滞在
FOMからの返信 (投稿日 : 2023 年 9 月 18 日)
We truly apologize for the inconveniences you had during your stay. I will be sure to share your review with the upper ownership

6/10 (普通)

Scott

良かった点 : スタッフとサービス
Price was good value for my needs. TV and remote were all working. Bathroom was clean, toilet worked, rest of bathroom was fine. Linens were older, but bed comforter. The room did have a musty smell, but I had Lysol.
2023 年 9 月に 1 泊滞在
FOMからの返信 (投稿日 : 2023 年 9 月 18 日)
Thanks for your review. We truly apologize for the inconveniences you had during your stay. I will be sure to share your review with the upper ownership

2/10 (非常に不満)

James

気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nothing
2023 年 9 月に 7 泊滞在
FOMからの返信 (投稿日 : 2023 年 9 月 18 日)
We truly apologize for the inconveniences you had during your stay. I will be sure to share your review with the upper ownership

8/10 (良い)

Susane

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The staff was nice.
2023 年 9 月に 1 泊滞在
Plaza inn hotel teamからの返信 (投稿日 : 2023 年 9 月 11 日)
Thanks for your valuable feedback .

2/10 (非常に不満)

Symone

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
It smells so bad like smoke an damp moldy
2023 年 9 月に 2 泊滞在
FOMからの返信 (投稿日 : 2023 年 9 月 8 日)
We truly apologize for any inconveniences you had during your stay and I will be sure to share your review with the upper ownership.

8/10 (良い)

Rage4Less、HAGERSTOWN

グループ旅行
良かった点 : 清潔度、スタッフとサービス
The one manager, Karen, was super helpful, professional, and nice. The other lady in charge was just outright rude right away. Like she's miserable working there. The rooms are exactly as good as what you're paying for. If you're looking to spend less on a hotel room then this is the place to go. No other real complaints.
2023 年 7 月に 1 泊滞在
FOMからの返信 (投稿日 : 2023 年 8 月 28 日)
Thank you for your review and I do apologize for the other staff member. We do apologize for any inconveniences you had during your stay and I will share your review with the upper ownership.

2/10 (非常に不満)

宿泊されたお客様

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
I did not get a refund for my stay. I didn’t even enter the room or was given my card
2023 年 8 月に 1 泊滞在
FOMからの返信 (投稿日 : 2023 年 8 月 31 日)
I am not sure what happen with your reservation but let me look into it and I will be sure to contact you.

2/10 (非常に不満)

Danielle

出張
気になった点 : 設備とサービス
Bad smell not clean
2023 年 8 月に 1 泊滞在
FOMからの返信 (投稿日 : 2023 年 8 月 28 日)
We truly apologize for any inconveniences you had during your stay and I will be sure to share your review with the upper ownership.

10/10 (非常に良い)

Joseph

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 8 月に 2 泊滞在
FOMからの返信 (投稿日 : 2023 年 8 月 25 日)
Thanks for your review. Hope to see you for future stays.