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エクステンデット ステイ アメリカ セレクト スイーツ - ガルフポートの口コミ

2.5 out of 5

口コミ

5.0
評価 10 - 548 件の口コミ中 72 件が非常に良い" "
評価 8 - 548 件の口コミ中 76 件が良い" "
評価 6 - 548 件の口コミ中 106 件が普通" "
評価 4 - 548 件の口コミ中 84 件が不満" "
評価 2 - 548 件の口コミ中 210 件が非常に不満" "

5.4/10

清潔度

6.0/10

スタッフとサービス

4.6/10

設備とサービス

5.4/10

施設のコンディションと設備

5.4/10

環境への配慮

口コミ

10/10 (非常に良い)

Pink

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在
Extended Stay America Select Suites Gulfportからの返信 (投稿日 : 2024 年 3 月 21 日)
One of the greatest rewards of my job is receiving encouraging feedback such as yours. Our staff at the Extended Stay America Select Suites Gulfport takes pride in creating a memorable, exceptional “home away from home” for our guests. Hearing that we have accomplished that goal means that we have delivered you the value and experience you expect and deserve.

2/10 (非常に不満)

Charlyn

カップルで旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Don’t stay here. Area is unsafe, road noise, no lamps
2024 年 3 月に 1 泊滞在
Hotel Management からの返信 (投稿日 : 2024 年 3 月 19 日)
Dear Charlyn, Thank you for choosing us. We're sorry to hear about your concerns. The safety and comfort of our guests are paramount, and we take all feedback seriously. We continuously strive to provide a secure environment and minimize disturbances, including road noise. Regarding the lack of lamps, we'll review our room amenities to ensure they meet our guests' needs. Your feedback helps us improve, and we appreciate your input. We hope to have the opportunity to welcome you back for a more positive experience.Sincerely, Hotel Management

6/10 (普通)

Max

出張
良かった点 : スタッフとサービス
気になった点 : 清潔度
Convenient location for dining and shopping. Room floor dirty, cockroaches. I bought some spray to defend myself. Front desk folks were great, friendly and as helpful as possible.
2024 年 2 月に 19 泊滞在
Hotel Management からの返信 (投稿日 : 2024 年 3 月 16 日)
Dear Max, Thank you for being so specific in evaluating our hotel. We are glad our location was convenient for everything you wanted to do on this visit. We love reading beautiful comments about our associates and will be sure to share this review with our entire team. However, we apologize for any housekeeping issues with your room. Our hotel's cleanliness is a crucial priority, so we regret that this was your experience. We hope to make your next stay with us outstanding in every respect.Sincerely,Hotel Management

2/10 (非常に不満)

Alisha

家族旅行
気になった点 : 設備とサービス
I didn't like nothing about it because they took 85 off my card and didn't tell me why they took it off
2024 年 3 月に 3 泊滞在
Hotel Management からの返信 (投稿日 : 2024 年 3 月 18 日)
Dear Alisha, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel.Sincerely,Hotel Management

8/10 (良い)

John

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
Rooms are clean and cheap, pretty ratty part of town but property is well fenced. Staff was GREAT!! Beds were pretty rough but all and all no regrets, good value for the mo ey
2024 年 2 月に 7 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 2 月 17 日)
Dear John, Thank you for choosing Extended Stay America for your recent stay. We work hard to ensure our guests have a comfortable and memorable stay with us. We are so pleased that we exceeded your expectations and that you found us to be a great value. We would be delighted to accommodate you again and hope you will visit us soon.Sincerely,Hotel Management

2/10 (非常に不満)

Imran

気になった点 : スタッフとサービス、施設のコンディションと設備
2023 年 12 月に 1 泊滞在
Extended Stay America Select Suites Gulfportからの返信 (投稿日 : 2024 年 2 月 20 日)
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We hope that you will give us the opportunity to serve to you in the future.

8/10 (良い)

Jenny

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Friendly and helpful staff.
2023 年 11 月に 7 泊滞在

2/10 (非常に不満)

Jeffrey

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 1 泊滞在

8/10 (良い)

Ray

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 10 月に 1 泊滞在
Extended Stay America Select Suites Gulfportからの返信 (投稿日 : 2023 年 12 月 5 日)
One of the greatest rewards of my job is receiving encouraging feedback such as yours. Our staff at the Extended Stay America Select Suites Gulfport takes pride in creating a memorable, exceptional “home away from home” for our guests. Hearing that we have accomplished that goal means that we have delivered you the value and experience you expect and deserve.

2/10 (非常に不満)

ELIZABETH

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 8 月に 1 泊滞在

2/10 (非常に不満)

Latiryni

カップルで旅行, 家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Roaches coming out walls and cabinets. Room filthy. Had to ask for a refund and find somewhere else to stay.
2023 年 7 月に 1 泊滞在
Hotel Managementからの返信 (投稿日 : 2023 年 7 月 29 日)
Dear Latiryni, Please accept our apologies for the experience you shared in your feedback. We are disappointed to learn about the cleanliness concerns and are disappointed you had to leave us earlier than expected. We take pride in providing our guests a clean, fresh environment; therefore, we apologize for overlooking anything during your stay. We will discuss your feedback with our staff to ensure this does not occur again. We hope you will give us another chance the next time your travels bring you our way.Sincerely,Hotel Management

2/10 (非常に不満)

Jamarcus

気になった点 : 清潔度、施設のコンディションと設備
2023 年 7 月に 2 泊滞在
Extended Stay America Select Suites Gulfportからの返信 (投稿日 : 2023 年 8 月 4 日)
Mr. Jamarcus,Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We hope that you will give us the opportunity to serve to you in the future.

10/10 (非常に良い)

helen

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Comfortable
2023 年 5 月に 1 泊滞在
Extended Stay America Select Suites Gulfportからの返信 (投稿日 : 2023 年 6 月 1 日)
One of the greatest rewards of my job is receiving encouraging feedback such as yours. Our staff at the Extended Stay America Select Suites Gulfport takes pride in creating a memorable, exceptional “home away from home” for our guests. Hearing that we have accomplished that goal means that we have delivered you the value and experience you expect and deserve.

6/10 (普通)

MARICELA

2023 年 4 月に 1 泊滞在
Extended Stay America Select Suites Gulfportからの返信 (投稿日 : 2023 年 5 月 29 日)
One of the greatest rewards of my job is receiving encouraging feedback such as yours. Our staff at the Extended Stay America Select Suites Gulfport takes pride in creating a memorable, exceptional “home away from home” for our guests. Hearing that we have accomplished that goal means that we have delivered you the value and experience you expect and deserve.

2/10 (非常に不満)

Terian

気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
On my arrival the front desk worker wasn’t present at the desk had to wait 30 minutes to check in to only be told the elevator doesn’t work an had to walk 3x flights of stairs also pest and roaches was present in the room experience was horrible
2023 年 4 月に 1 泊滞在
Hotel Managementからの返信 (投稿日 : 2023 年 4 月 30 日)
Dear Terian, We are sorry to hear about your disappointment in keeping you waiting at the time of check-in and for the elevator and the roach in your suite. Every guest who walks in should expect the best service and clean environment in the comfort of a home away from home. Therefore we apologize for the failure on our part to make your stay pleasant. We will follow up with our team and ensure this does not happen again. We hope to have another chance to host you, as we want you to enjoy our accommodations the way you should have during this visit.Sincerely,Hotel Management

2/10 (非常に不満)

Veranica

家族旅行, グループ旅行
気になった点 : 清潔度、施設のコンディションと設備
The rooms had roaches. The beds were horrible. The elevator didn’t work and our room was on the top floor.
2023 年 3 月に 2 泊滞在
Extended Stay America Select Suites Gulfportからの返信 (投稿日 : 2023 年 3 月 20 日)
Thank you for taking the time to tell us about your experience.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We hope that you will give us the opportunity to serve to you in the future. We are working hard to get the elevator back into service and correct any issues with our rooms.

2/10 (非常に不満)

Reese

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
False advertising
False advertising roaches bed not clean I hate that I booked this place literally!!!!
2023 年 3 月に 1 泊滞在
Extended Stay America Select Suites Gulfportからの返信 (投稿日 : 2023 年 3 月 20 日)
Thank you for taking the time to tell us about your experience.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We hope that you will give us the opportunity to serve to you in the future.

10/10 (非常に良い)

Reagan

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very clean and with friendly staff
2023 年 3 月に 1 泊滞在
Extended Stay America Select Suites Gulfportからの返信 (投稿日 : 2023 年 3 月 20 日)
Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. It was a great pleasure for me to read the comments you submitted.One of the greatest rewards of my job is receiving encouraging feedback such as yours. Our staff at the Extended Stay America Select Suites Gulfport takes pride in creating a memorable, exceptional “home away from home” for our guests. Hearing that we have accomplished that goal means that we have delivered you the value and experience you expect and deserve.

2/10 (非常に不満)

Hope

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
No clerk was at the desk. Had to do multiple calls before she came. Elevators broken. When we entered the room, we seen roaches scatter. roaches everywhere. When we went to checkout, no clerk. called 4 times and still nothing, so we left. never again.
2023 年 3 月に 1 泊滞在
Extended Stay America Select Suites Gulfportからの返信 (投稿日 : 2023 年 3 月 17 日)
Thank you for taking the time to tell us about your experience.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We hope that you will give us the opportunity to serve to you in the future.

10/10 (非常に良い)

Kevin

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Love the staff, there all amazing
2023 年 3 月に 1 泊滞在
Extended Stay America Select Suites Gulfportからの返信 (投稿日 : 2023 年 3 月 17 日)
Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. It was a great pleasure for me to read the comments you submitted.One of the greatest rewards of my job is receiving encouraging feedback such as yours. Our staff at the Extended Stay America Select Suites Gulfport takes pride in creating a memorable, exceptional “home away from home” for our guests. Hearing that we have accomplished that goal means that we have delivered you the value and experience you expect and deserve.

4/10 (不満)

Giselle

家族旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
Poorly cleaned
Food & Roaches
Not cleaned
Stained cover
2023 年 2 月に 3 泊滞在
Hotel Management からの返信 (投稿日 : 2023 年 2 月 23 日)
Dear Giselle, We apologize for your disappointing experience as our guest and for any issues you encountered. You deserved a comfortable and stress-free stay, and we did not meet your expectations. We hope you will allow us to provide you with the hospitality for which we are known on a future visit.Sincerely,Hotel Management

4/10 (不満)

Chassity

カップルで旅行, 小さなお子様連れの家族旅行
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
The room was nice and neat however the tv volume didn’t work. The staff couldn’t change our room so they brought another tv in which my fiancé had to help one of the receptionist carry. While there were other men staff available. Once the other tv was brought in, it didn’t even work. We left the room for about 5 hours and when we returned, we still didn’t have a working tv. About 45 min after we arrived back to the room, another receptionist knock on the door and asked was our tv working and that she’ll give us a small tv. Please note that it’s after 8pm so I refuse it because at this point we were super tired from being out all day and was ready for bed. It was pretty chilly in the room and the heat didn’t work properly. There was no comforter on the bed, just a sheet, and two blankets. After my fiancé helped carry a tv to our room and we still didn’t have a working tv, we were not issued a discount. The place is definitely not worth staying here.
2023 年 2 月に 1 泊滞在
Hotel Managementからの返信 (投稿日 : 2023 年 2 月 22 日)
Dear Chassity, Thank you for sharing your review and the details surrounding your recent stay. We appreciate you bringing these issues to our attention. Our team's priority is ensuring every guest has a comfortable and relaxing stay, and we apologize that this was not your experience. We will address this appropriately and hope to accommodate you again so we may provide you with a much-improved experience.Sincerely,Hotel Management

10/10 (非常に良い)

Donald

2023 年 2 月に 1 泊滞在
Extended Stay America Select Suites Gulfportからの返信 (投稿日 : 2023 年 3 月 17 日)
Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. It was a great pleasure for me to read the comments you submitted.One of the greatest rewards of my job is receiving encouraging feedback such as yours. Our staff at the Extended Stay America Select Suites Gulfport takes pride in creating a memorable, exceptional “home away from home” for our guests. Hearing that we have accomplished that goal means that we have delivered you the value and experience you expect and deserve.

2/10 (非常に不満)

Keanaw

2023 年 2 月に 1 泊滞在
Extended Stay America Select Suites Gulfportからの返信 (投稿日 : 2023 年 3 月 17 日)
Thank you for taking the time to tell us about your experience.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We hope that you will give us the opportunity to serve to you in the future.

2/10 (非常に不満)

宿泊されたお客様

家族旅行
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
Terrible
Hotel room had roach infestation, hard beds, a weird smell (not sure the last time if ever the A/C filter was cleaned), had kitchenette (but no dishes or pots and pans), no coffee maker, no hair dryer, just all around bad experience that made us cut our trip early.
2023 年 2 月に 4 泊滞在
Hotel Managementからの返信 (投稿日 : 2023 年 2 月 10 日)
Dear Guest, It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service we typically provide.Sincerely,Hotel Management

6/10 (普通)

Kierra

2022 年 11 月に 1 泊滞在
Extended Stay America Gulfportからの返信 (投稿日 : 2022 年 12 月 2 日)
Thank you for taking time out to respond to our survey. We hope next time you come stay with us to make it a 10 out of 10. Please contact the front desk if you have any questions or suggestions for us to improve our hotel.

4/10 (不満)

Kierra

出張
良かった点 : スタッフとサービス、施設のコンディションと設備
気になった点 : 清潔度
The front desk receptionists were both friendly and checked me in/out at timely manners. The room was decent for the price I paid, however it seems as though the place needs to be exterminated. First there was a dead bug on the bed that looked like it had been washed in with the sheets. Then as the night went on, my son was pointing out 3 and 4 bugs. They weren’t roaches, just some type of bugs. Because of that, I’ll give my experience a 5/10 because who wants to sleep with bugs? Exterminate please.
2022 年 11 月に 1 泊滞在
Extended Stay America Gulfportからの返信 (投稿日 : 2022 年 11 月 29 日)
Dear Guest, We are very sorry to hear that your stay did not meet your expectations. Please be aware that we are doing everything to correct these issues you had while staying with us. This is a priority for us, to make sure all of the people who stay with us to have a clean and great stay. We hope that in the future you will give us another opportunity to make your next stay even better.

10/10 (非常に良い)

Brooke

2022 年 10 月に 1 泊滞在
Extended Stay America Gulfportからの返信 (投稿日 : 2022 年 11 月 10 日)
Dear Brooke,We would like to thank you for you review. Anytime we can have a guest do a review is always an amazing opportunity for others to notice.We are pleased that you had a great stay. Please stay with us again whenever you're in town or choose one of our other locations.Thank you for time.

2/10 (非常に不満)

Latrinda

良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
2022 年 10 月に 1 泊滞在
Extended Stay America Gulfportからの返信 (投稿日 : 2022 年 10 月 12 日)
Derar Latrinda,We would like to thank you for posting your review about our hotel. If you have any questions, please reach out.

4/10 (不満)

mckinsey

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
the website we booked through (hotels.com) the card we used did not go through but took the money out her card. so once we got to the hotel we had to pay again.
2022 年 10 月に 1 泊滞在
Extended Stay America Gulfportからの返信 (投稿日 : 2022 年 10 月 12 日)
Dear Mckinsey,We would like to thank you for taking time to post your review about our hotel. We will make sure to look into this situation and resolve it quickly. If you have any questions, please feel free to reach out.

2/10 (非常に不満)

Charlene

グループ旅行
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
The property had roaches and I still have not received a refund
2022 年 10 月に 2 泊滞在
Extended Stay America Gulfportからの返信 (投稿日 : 2022 年 10 月 12 日)
Dear Charlene, Thank you for taking the time to post your review. We are sorry you had an unhappy stay with us, but your payment has been refunded back to the form of payment you used. We make sure these issues are resolved next time you come and stay with us. If you have any questions, please feel free to reach out

2/10 (非常に不満)

Daniel

2022 年 10 月に 1 泊滞在
Extended Stay America Gulfportからの返信 (投稿日 : 2022 年 10 月 10 日)
Dear Daniel,We would like to thank you for taking the time to post this review.We hope that you will come back and let us make your next stay better than the last.If you have any questions or comments, please reach out to us directly at 228-214-4228.

4/10 (不満)

dorothy

カップルで旅行
気になった点 : 設備とサービス、施設のコンディションと設備
There were roaches everywhere Even though there enough in the room, they were still at the door trying to get in. It was really bad and for the marked up price it was awful. I will never book there again
2022 年 10 月に 1 泊滞在
Extended Stay America Gulfportからの返信 (投稿日 : 2022 年 10 月 12 日)
Dear Dorothy,We would like to thank you for posting you review about your stay. It seems we fell short and did not provide you with the best stay, for this we apologize. If you decide to come back, we will make sure your next stay is better.If you have any questions, please reach out to us.

10/10 (非常に良い)

Sharen M

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Met our expectations
2022 年 10 月に 7 泊滞在
Extended Stay America Gulfportからの返信 (投稿日 : 2022 年 10 月 12 日)
Dear Sharen Thank you for taking time out to post your review. We are very excited that you enjoyed your stay. Please come back and stay with us.If you have any questions, please reach out to us.

2/10 (非常に不満)

Teneta

出張, カップルで旅行
良かった点 : スタッフとサービス
気になった点 : 設備とサービス、施設のコンディションと設備
Old squeeky bed, Frigidaire didnt work and they had no ice, the air didnt get cold or the water
2022 年 10 月に 1 泊滞在
Extended Stay America Gulfportからの返信 (投稿日 : 2022 年 10 月 10 日)
Dear Teneta,First, we would like to thank you for taking the time to make this review and allow us to know the issues you had while staying. We also apologize for the refrigerator and water issues you had. If you have any further comments or questions, please reach out to us directly at 228-214-4228

8/10 (良い)

Nasha

家族旅行
良かった点 : 清潔度、スタッフとサービス
Roaches
The employees was very nice, but most of there guest was very prejudice and Rude.the rooms where clean but there was little roaches in it. My daughter came inside the room and a roach feel on her shoulder. I hate bugs.
2022 年 9 月に 1 泊滞在
Extended Stay America Gulfportからの返信 (投稿日 : 2022 年 10 月 10 日)
Dear Nasha,We would like to thank you for you review and staying with us. We also like to apologize for this inconvenience you received while staying with us.We hope to see you again in the future. If you have any more questions or comments, please reach out directly at 228-214-4228.Thank you .

2/10 (非常に不満)

Lori

気になった点 : 清潔度、スタッフとサービス、客室の快適度
We have past by this hotel on many occasions an always said p
2022 年 7 月に 1 泊滞在

4/10 (不満)

Willard

気になった点 : 清潔度、客室の快適度
NASTY
NASTIEST PLACE I HAVE EVER STAYED! Police were arresting people in parking lot!
2022 年 7 月に 1 泊滞在

6/10 (普通)

Eric

気になった点 : 施設のコンディションと設備、客室の快適度
2022 年 7 月に 1 泊滞在

2/10 (非常に不満)

Grady

気になった点 : 施設のコンディションと設備
Roaches everywhere. Not even close to what was in pictures. Old lumpy mattress on a jail cell type bed frame. I had a guy that was following me when walking to my room. Felt totally unsafe. Needless to say when I saw roaches I checked out quickly and book at the Seaway Best Western. It was great!
2022 年 7 月に 1 泊滞在

10/10 (非常に良い)

Ladasia

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Smell like smoke
2022 年 7 月に 1 泊滞在

6/10 (普通)

John

気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
Not a good room for comfort
Room was not comfortable
2022 年 7 月に 1 泊滞在

4/10 (不満)

Lori

ペット同伴の旅行, 家族旅行
良かった点 : 清潔度、スタッフとサービス
気になった点 : 設備とサービス
Very minimal for a hotel room .Felt like jail. Not worth what I paid. If I had just walked in I would have been charged 1/2 if what I paid online,
2022 年 7 月に 1 泊滞在

6/10 (普通)

Scott

家族旅行
The place had an uncomfortable bed and some of the other residents were noisy. We woke up at midnight. The people across the hall had a little kid screaming and then they had dogs barking. No one is at the front desk. They leave early. We were only there for one night so it was not a big deal. We couldn’t have stayed there more than one night.
2022 年 7 月に 1 泊滞在

2/10 (非常に不満)

Lola

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
We checked in, than we checked right back out.
2022 年 7 月に 1 泊滞在

8/10 (良い)

Evelyn

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
The property was in a good location. There was no outside disturbance from anyone. Everything was quiet.
2022 年 7 月に 1 泊滞在

2/10 (非常に不満)

Elizabeth

2022 年 6 月に 2 泊滞在
Brian -Guest Engagement Team - WoodSpring Suitesからの返信 (投稿日 : 2022 年 7 月 7 日)
Thank you for your rating, Elizabeth. We are so disappointed to see the low rating and apologize for any issues that you had that led to the low score. We will use this as an opportunity to improve.

2/10 (非常に不満)

Christopher

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2022 年 6 月に 2 泊滞在
Brian -Guest Engagement Team - WoodSpring Suitesからの返信 (投稿日 : 2022 年 7 月 7 日)
Oh no! We are terribly sorry to see that you did not love your time with us. We would love another chance to show you a much better experience.

2/10 (非常に不満)

Rebekah

2022 年 6 月に 2 泊滞在

4/10 (不満)

Kanya

家族旅行
良かった点 : スタッフとサービス、施設のコンディションと設備
気になった点 : 清潔度、設備とサービス
It was convenient for the reason I was there, it was also clean but there was roaches crawling from out the walls, had to put my luggage on the table in fear of them getting inside my things… then they only provide 2 face towels and 2 big towels and if you needed extra there was a fee, then when we got there they required a deposit that was not noted on the web site…
2022 年 6 月に 1 泊滞在
Brian -Guest Engagement Team - WoodSpring Suitesからの返信 (投稿日 : 2022 年 7 月 7 日)
Kanya, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations.