Our room was conveniently located near the beach. The check in process was ok..it was odd when I put in my code for the door lock because I could tell that I was setting the code myself, having to put it in twice before the door would open. Once inside, the room wasn’t even remotely cleaned. There were random, long black hairs all over the place; including the bedding and on the walls of the shower. There was about an inch of dust on the furniture and cobwebs around the kitchen appliances. The corners of the rooms, especially the bathrooms, looked black with dust and grime. The blinds on the door were broken and when I turned the ceiling fan on in the bedroom, the loose fan blade about took the top of my head off! The fan did not appear to be installed properly because it rocked violently! I was particularly frustrated with the property because prior to our trip we received several straight-forward emails educating us of the house rules, which read fairly strictly. The email had stated we would be charged for random offenses if the rules were not respected. We also had to call and pay an additional $150 for an additional cleaning fee for our pet to stay (the emailed info let us know that if pet hair was found and the fee had not been paid, we would be charged $300). After paying the fee and seeing our room in such poor condition, I felt robbed. Our room wasn’t cleaned to any standard at all regardless of whether we had a pet or not! I am infuriated that I paid extra to have this room deep cleaned after having to clean it myself when I got there. I feel like the property owner owes me at least $300 for cleaning the filth left in the room! The dog dander was the least of the problems we encountered. I am much more concerned about the cockroaches I found in the kitchen and the bathroom. Even though they were dead, it’s still concerning. When I reached out to the customer service line, I spoke to a nice lady who met me know she had no authority to help me in any way. She said she would have the property manager contact me, in which I have not heard from him. We had a four night stay and I have been home two days already. Haven’t heard from anyone and I’m sure I won’t.
