Find all hotels by Marriott Hotels & Resorts in Gulf Coast from ￥19,152

"Would come back"

"I recently stayed at The Island Resort at Fort Walton Beach and unfortunately, the experience was far from what I expected. While the location itself is beautiful, the overall quality of service and management left a lot to be desired. The biggest issue during my stay was the lack of professionalism and responsiveness from the property manager. Concerns that were brought up—ranging from room cleanliness to maintenance issues—were either dismissed or addressed very slowly. It felt like guest satisfaction was not a priority at all. Communication was poor, and there was little effort made to resolve problems in a timely or courteous manner. The room itself was not properly cleaned upon arrival, and several amenities that were advertised were either unavailable or not functioning. When these issues were reported, the response from management was indifferent at best. For the price point, I expected a much higher level of service and attention to detail. Unfortunately, the lack of accountability from the property manager and staff made this a disappointing stay. I would not recommend this resort unless significant improvements are made in management and customer service."

"Beautiful, clean, friendly, thank you all."

"Excellent property and Joyce was great as always!!"

"Resort is overpriced for what it looks like. It's in bad need of being updated. The sister property next door is much nicer. Beds were comfy and pool bars were nice. It was great having food and drink options delivered to the beach. Overall I would not stay here again at the price we paid knowing how old the facilities are. "

"Nice hotel"

"Very clean room. Amazing staff. "

"Awesome location and very friendly staff"

"The staff were friendly and pleasant. Unfortunately the property is in dire need of fixing and upgrading. Our room had wet carpet from the leaking Air-conditioner, the inner curtains of the room were missing and the main curtain wouldn't close completely. The beds were decent and the linens were clean. The hotel restaurant was good and decently priced."